Urgent Hiring Service Desk TL_Top MNC_Mumbai

5 - 10 years

2 - 6 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

JD For Service Desk TL

Responsibilities:

remote infrastructure management

Responsible for attending trouble tickets & issue calls from various customers with various help desk tools.

Responsible for managing Installation, configuration, migration, of Anantas Infra

Responsible for infrastructure monitoring services, routine and preventive maintenance, service restoration and provide assurance to customers.

Responsible for infrastructure performance, availability, alarm, configuration and fault management.

Experience in a cloud computing or thin client environment is highly desirable

Experience in Virtualization Technologies is desirable

Primary Skill Set:

Hardware & Networking Concepts

Desktop Operating system knowledge

Microsoft standard office product knowledge

Basic network skill sets.

Basic hardware troubleshooting
Should able to preparing roasters

Secondary Skills

Good communication skills.

Good professional conduct.

Commitment towards deliverables

Ensuring customer delight always

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