DATA CENTER, Cisco UCS L2 and L3 JD for your reference: Relevant Experience : 6 to 8 for L2 and L3 : 10 Years. Location : P1 : Mumbai ( Thane ) and P2 : Hyderabad. Must have the Deployment and day 2 operation experience. Job Description Responsible for providing technical support for Unified computing system server Solutions to Ciscos customers and Cisco Hyperflex Systems. Good Experience with Cisco server hardware and management such as UCS Manager, Cisco intersight and Cisco UCS central to manage UCS infrastructure. Hands on experience on ESXi hypervisor installation on UCS server. Hands on experience on Windows and Linux OS installation on UCS server. Having a strong knowledge of UCS C and UCS -B series server, UCS HCI Nutanix node, Cisco Hyperflex products. Hands on experience on UCS-C and UCSM for firmware upgrade, driver installation. Strong troubleshooting knowledge on Cisco UCS Blades, Chassis, and Fabric Interconnects and IOM related issue. Should have a strong working experience on VMware installations, patching and upgrades and maintains them as per customer requirements. Hands on experience on UCS B-Series, Rack Servers: UCS C-Series, UCS Server and Systems Management, System I/O: UCSFabric Interconnects and Fabric Extenders, Server I/O UCS Server I/O Adapters and GPUs. Able to Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and analysing server logs; following up to ensure resolution Basic understanding of networking concepts (VLAN s, routing, etc) Basic understanding of storage concepts (RAID, SAN etc.). Technical Skills: Excellent knowledge in enterprise virtualization solutions using Cisco/ VMware vSphere Good storage knowledge in RAID, disk-subsystem, file system. Knowledge in vSAN. Good storage knowledge in RAID, disk-subsystem, file system Good knowledge of windows and Linux and Nutanix operating system. Good to have CCNA/CCNP certification.
Job Title: Senior Network Engineer (CEN Migration) L2 or L2+ Experience: Minimum of 6-8 years of professional experience in Networking domain (Service Provider and SerJob Type: Full-time Industry: Network Automation Job Description: We are seeking a highly skilled and experienced network engineer with 8-10 years of industry (Service Provideunderstand the networking use cases (requirements) and play a bridge between the network and software tea Key Responsibilities: - This role desires deep understanding of the networking projects which includes "planning, deployment, migdeliverables. - Automation approach for bringing in delivery ePiciency in the projects - Collaborate with cross-functional teams to understand the requirements, share with software team, and tes- Ability to clearly communicate technical solutions to peers/customers including writing technical documen- Play the role of an individual contributor. - Takes ownership of task/project implementation for assigned engagements. Receives limited supervision. R- Establish and maintain a Good working relationship with the project partners and the customers - Work in an agile environment and participate in sprint planning, team meetings. - Keep up to date with the latest trends and best practices in web and network automation development. Skills Qualifications: - 6-8 years of hands-on experience in Networking domain (Service Provider and Routing, Switching) - Must have hands-on experience on preparing the MOP/NIPs for Network migration, software upgrade, comp- Must have hands on experience on Service Provider / Routing and Switching projects (Planning/Integration/M Static Routing, IGP (ISIS, OSPF) BGP (iBGP, eBGP, mBGP), MPLS (L2VPN and L3VPN), LDP, QoS, Multicast Routing SR-TE, SR-PCE BFD, CEF, RLFA IPv6 (Addressing, understanding of Pv6 ISIS, OSPFv3). Layer 2 Technologies: VLAN, VTP, STP (CSTP,PVSTP, RSTP, MSTP) IP Services: FHRP (HSRP, VRRP), DHCP, IP SLA,NTP, PTP, Synchronization, SNMP, Syslog. Security: Basic AAA Services, Port security, DHCP Security, Zone-Based Firewall - Must have hands on experience on various Cisco platforms such "XE, XR, Nexus" and third party "Huawei an- Must have experience on some of the below Cisco Devices: Switches - Cat 9200,9300,9400,9500, Nexus - N9K/7K/5K/3K/2K Routers - ASR901/920/903, ASR1K/9K, ISR4K, ISRG2, NCS540/560/5K, ASR9K - Experience/Knowledge on multi-vendor environment of RS, Service Provider, Security, Firewalls and DC/N- Proactive and positive attitude in identifying the gaps and come up with automation solutions - Strong problem-solving and Analytical skills. - Strong communication and collaboration skills. - Strong Knowledge of MS project, Excel, Word, PowerPoint, and Visio Educational Qualifications: - Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field. Preferred Qualifications (Good to Have) : - Knowledge on network automation and orchestration tools like Cisco NSO, SD-WAN, ACI controller is a plus - Knowledge on Python / scripting languages for network device management and automation is a plus - Knowledge on software development life cycle is plus
DC ACI L3 (Gurgaon)- Bharti Role and specific responsibilities Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, LowLevel Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You Are Expertise Requires BS/BE/BTech degree or equivalent with 6+ years of experience in a similar job role. Any Data Centre related certification (CCNP, CCIE, VCP, etc.) is helpful and you have a drive for continuous learning. Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP). Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience. Has knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP. Has knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Experienced in design and/or deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric-based ACI Fabric solutions using ACI MultiPod / Multisite Fabric architectures. Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes). Knowledge of Python, Ansible etc Leadership / Autonomy Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments. Being a trusted advisor mentor. Emphasis is on the facilitation of processes, solutions
NCE L3 BCS - Gurgaon Responsibilities Drive technology design, implementation, execution, and/or optimization for MPLS and Access Network to accelerate customer outcomes. Generate Network Audits for better Network EPiciency Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presales activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company processes and apply relevant tools to ePiciently complete the role and support Professional Services strategies and goals. Perform Software Risk analysis and proactively identify and indicate any potential issues in the network. Play the role of an individual contributor. Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. Interest in learning new technologies. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing Switching / Service Provider). Experience in Cisco Platforms : IOS - XR, IOS - XE, NXOS, NCS routers, Cisco 8K routers and ACI. Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Intermediate level knowledge working experience on Cisco s Application Centric Infrastructure will be added advantage Knowledge of TACACs, DNS, Storage systems, and network management Knowledge of one computer language and programming (Java, Python, XML, REST API) frameworks Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes.
Job - responsibilities You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. Provide phone/email consultation to independently debug complex product problems reported by Cisco customer. Acts as a technical point of contact for engineers in team. Provide technical support to customers for Cisco technologies, products, and/or solutions. Typically be responsible for resolving moderately and complex technical problems, depending on the customers need. You will simulate technical problems in lab environment. You will share knowledge with other people in writing technical documents and enlarge the knowledge database. You will provide internal and/or external technical presentations (cross-training). You will raise some specific problems to the responsible Business Units for product enhancement. You will demonstrate a competence and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electrical/Electronics Engineering, or a similar field. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing Switching / Service Provider). Maintaining and troubleshooting Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K) Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes.
NCE L2 or L2+ (2NLD for Gurgaon) Responsibilities Drive technology design, implementation, execution of IP and Optical Network to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies. Support presales activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company processes and apply relevant tools to ePiciently complete the role and support Professional Services strategies and goals. Play the role of an individual contributor. Who you are - skills Bachelors or Masters degree or equivalent experience in a technical field, such as Computer Science, Computer Networking, Information Technology, Electronics and Communication / Electrical / Computer Engineering, or a similar field. 8 - 10 years of validated experience in technical consulting, design, deployment, and troubleshooting. Possess technical certifications like CCNA, CCNP, CCIE desired (Routing & Switching / Service Provider). Installing, Configuring and Maintaining Cisco IP and Optical Routers (ASR9912, ASR9910, ASR9903, Cisco 8K) Experience in Networking Protocols and Service Configurations: Detailed knowledge of OSPF, IS-IS, BGP, LISP, VxLAN, IPv6, MPLS LDP, MPLS TE, RSVP, VPWS, VPLS, L3VPN, TE-Tunnel, Segment Routing. Knowledge on Switching Technologies like STP, RSTP, RSVP-TE, VTP, VSS, vPC, vDC, MSTP, LACP, VLAN, VXLAN, EVPN, LISP Provide Planning, Designing, Implementation, Operation and Optimization assistance to the Customers around any of Cisco s IP and optical solutions. Good business judgment, a comfortable, open communication style, and a willingness and ability to work with teams. Ability to quickly establish credibility with the customer as well as work collectively with technical professionals Possess creative problem-solving and excellent troubleshooting/debugging skills. Easily simplifies, communicates, and educates customers about sophisticated data and processes. Possess experience to have delivered 2/3 IP network deployment projects or optical networking projects for any of the large Service Providers.
Network Security Engineer Job Description Sizing, Design, Deploy & Manage Firewall, IPS, Content Filtering & other NGFW functionalities - FortiGate /Palo Alto. Administrative experience on Network & Network Security builds spanned across Switching, Dynamic routing, Data communication and relevant protocols, various clustering mechanisms Extensive experience on Citrix based Load Balancers & Web Application Firewalls Experience on managing & supporting Cisco ISE Based TACACS Good Understanding on Data Center technologies like Virtualization, SDN/NFV using NSX, Hyper-Convergence, and other concepts within VMware needed for Network/Network Security DC Designs Understanding on concepts like Micro-Segmentation within NSX, FortiGate & Arista, Public & Private Cloud offerings within the Network Security space Experience on handling Major incidents which involves working with different stake holders for incident resolution Experience or Ability for the Root cause analysis Experience on supporting Security Assurance Tasks like Vulnerability Closure, Configuration Compliance, Risky Rule Review Support Security Incident Detection, response & mitigation Team Player with capability to train junior team members as required Familiar with ITIL framework Certifications Preferred: FortiGate / Palo Alto Total Experience: Minimum 5 years experience in infra security domain Level: Consultant / Sr. Consultant Shift: 24*7 shifts. Location: Any (Mumbai, Bangalore, Pune, Hyderabad, Chennai) (WFH + Work from office in hybrid mode)
Routing & Switching Expertise : Proficient in Cisco Switches (45XX, 3750/6500/Nexus/meraki) and Routers (ASR 1000 Series, 72xx/2600/2800, 3800 series). Strong experience in Nexus upgrades, configurations, and troubleshooting. Expertise in IP routing protocols such as EIGRP, OSPF, and BGP for configuration and troubleshooting in enterprise networks . Advanced Networking Protocols : Knowledge of QOS, MPLS, VRF, and VRF lite. Proficient in switching protocols like STP, RSTP, PVST, and port channeling. Experience with HSRP, NAT, GLBP, and IP SLA configuration and troubleshooting Security Platforms : Strong experience with Cisco ASA, Forti gate UTM,. Expertise in site-to-site VPN (IPsec), web, or SSL VPN . Load Balancer Platforms : Proficient in Citrix or F5 load balancer platforms . SDWAN and Wireless : Good experience with Cisco Meraki WAN devices, switches, and wireless access points Network Tools : Familiarity with tools such as Wireshark, Network Observer, Netflow Analyzer, and MRTG Behavioural and Organizational Skills Collaboration and Communication : Strong written and verbal communication skills. Ability to interact effectively with onsite clients and senior peers globally. Client service-oriented with excellent delegation and follow-up skills Team Leadership End-to-end ownership for service delivery. Lead teams of network services professionals, including NOC and Level 2 support Adaptability and Planning Assertive and flexible to meet business demands. Ability to function effectively in a quality-conscious, process-driven, and productivity-focused organization
L2 Network Engineer - ISP Operations (ILL, Broadband, IPTV) Location: Andheri (E), India Work Type: Full-time | Rotational Shifts (24x7) Department: Network Operations / NOC --- Job Summary: We are looking for a skilled and proactive L2 & L2 Advanced Network Engineers to support and maintain ISP core, access, and aggregation networks. The role involves fault isolation, escalation handling, and coordination with L1 teams and vendors for swift service restoration and performance optimization. --- Key Responsibilities: Provide L2 support for ISP backbone and access networks, including MPLS, BGP, OSPF, and switching. Monitor network health using tools like Zabbix and Ticketing tool High8 Troubleshoot escalated issues from L1 NOC, including: Link Down Link flaps BGP/OSPF session drops Latency, Jitter, Throughput or packet loss Customer bandwidth issues Coordinate with upstream providers, vendors, and internal teams for fault resolution. Perform basic configurations on routers/switches/firewalls (Nokia, Juniper, Huawei, etc.). Work on provisioning tasks like VLAN tagging, sub-interface creation, and IP allocation. Handle planned maintenance, firmware upgrades, and change requests under supervision. Document incidents, RCA reports, and knowledge base articles. Ensure SLA adherence and escalate chronic issues to L3/engineering. --- Skills and Qualifications: Must-Have: 4+ years of hands-on experience in ISP/NOC operations (Troubleshooting on ISP Network) Strong knowledge of TCP/IP, BGP, OSPF, MPLS, VLANs, L2/L3 switching. Familiarity with ILL, Broadband Connectivities, Fiber, Ethernet, cable TV technologies. Proven experience on Multicast, STB, CDN, EPG, OTT integration Hands-on Experience on GPON, FTTH, DSL, BNG, ONT/OLT configuration Excellent understanding on L2 & L3 connectivities. Experience with basic Linux commands and scripting (bash/python) is a plus. CCNA or equivalent certification required; CCNP preferred. Analytical and Troubleshooting Skills End-to-end fault isolation (customer premise access core CDN) Analysing latency, jitter, packet loss, throughput Quick correlation of alarms and user complaints RCA (Root Cause Analysis) documentation Platform and Device Knowledge Routers/Switches: Nokia, Juniper, Huawei, MikroTik, D-link OLT/ONT vendors: ZTE, Huawei, Nokia, FiberHome STB Vendors: Technicolor, ARRIS, Infomir, or custom Android-based boxes CDN tools: Akamai, EdgeCast, or in-house cache solutions Good to Have: Experience with SD-WAN, NetFlow, SNMP monitoring, or automation tools. Hands-on with tools like Wireshark, traceroute, MTR for packet-level diagnostics. Understanding of peering/transit concepts and RIPE/APNIC management. --- Soft Skills: Strong communication and documentation skills. Ability to handle pressure and multitask in a 24x7 environment. Proactive, analytical, and customer-focused mindset.
Cloud Project Manager Roles and Responsibilities Responsibilities Listen, understand, and analyze business requirements Work collaboratively with internal and external stakeholders to ensure the best possible experience when supporting teams and monitoring health of the cloud ecosystem Manage a pipeline of widely varying projects related to customer go-live events on cloud infrastructure (network, storage, services, etc.) Establish process, governance, and working agreements to enable India-North America collaboration Set up scrum/processes to drive team delivery and efficiency Collaborate with stakeholders, Product Managers, and Product Owners to define and prepare the scope of work Translate Yearly/Quarterly initiatives into measurable OKRs & KPIs Plan and track effort, tasks, and resources with tower TPMs; report project status Handle team onboarding/offboarding processes Possess strong tech stack and system design knowledge Take ownership to remove team impediments Customer & Stakeholder Engagement Represent the team in various forums Liaise with Managed Services Partners for L1/L2 support, Cloud Engineering, and Product Development to ensure consistency and resolution during go-live Define, document, and implement best practices for program management Help customers adopt best practices in advanced cloud-based solutions Participate in diverse project teams with varied working styles Manage, prioritize, and provide visibility/status updates to stakeholders Identify and adopt tools to support evolving processes Maintain relationships across the customer organization including project teams, contributors, and executive leadership Build trusted relationships with customers and prospects by understanding objectives and gathering feedback
Hands on Experience with DNAC & ISE The NCE delivers the technologies, solutions and services which customers need to expertly manage their networks. In this role, you will be "Cisco s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. You need to be an experienced and creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Connects directly with Cisco customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco. Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions. Review and analyse trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter. Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. Leverage industry best practices and detailed understanding of the customer s infrastructure. Setting up weekly cadences to review technical issues. Review historic customer data to identify trends and enable problem management Handle multiple customers for aforementioned needs remotely or onsite. You will be part of Ciscos CX (Customer Experience) Organization. You will work very closely with our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement. Technical Expertise Desired: DataCentre (Nexus) 5 -8 years a. Understanding of IP/TCP networking and security concepts. b. Data center and storage network services/technologies. c. Data centre routing and switching technologies (e.g. vPC, FabricPath, STP, first hop duplication, VXLAN,ACI, MPLS, OTV, OSPF, QOS, BGP, ISIS, and Multicast). d. Cisco UCS portfolio and Data Center environments including Nexus Series Switches (Nexus 2k,3k,5k, 7k, 9k). e. Knowledge of common Cisco technologies, solutions, and hardware platform.
DC ACI / Nexus L2 Day2 - Hyderabad -5-8 years JD- vxLAN, WAN Installing, configuring, and supporting Cisco Routers and Switches. Basis Understanding of ACI is Must for L2. Updating Network equipment to the latest firmware releases. Replacing faulting network hardware components when required. Reporting network status to key stakeholders. Strong knowledge in Routing and Switching technology such as BGP, OSPF, VPC, Multicast, RSTP, MSTP, NAT, PBR, FHRP Knowledge in WAN technology such as MPLS, IPSEC, GRE, VPN, DMVPN. Significant practical experience in troubleshooting connectivity issues across firewall/Load Balancer or proxy Excellent communication and co-ordination skills within technology community. Excellent problem analysis and solving skill applying creativity, innovation and thinking out of the box approach when dealing with challenges. Able to work under high pressure in a challenging environment. Good to have knowledge in Cisco SDWAN solution (Viptela) Routing- BGP, OSPF and Static Understand how MPLS works Working level understanding of IPSEC, GRE, GETVPN In-depth exposure on Cisco nexus 9K family from installation, commissioning, configuration (Mandatory) Switching- VPC,FHRP,STP,LACP. Good to have knowledge in Cisco SDWAN solution (Viptela)
Role Documentation Position Titles / Roles Infrastructure Security Architect Role Objective The Infrastructure Security Architect will design, implement, and manage secure infrastructure solutions to protect organizational assets. They will ensure compliance with security policies and standards while optimizing performance and scalability. 2. Role Detailing Work Areas Responsibilities & Outcomes Content Security Ensure protection of digital content from unauthorized access, use, disclosure, disruption, modification, or destruction, with the outcome of maintaining confidentiality, integrity, and availability. DLP Security Implement and manage data loss prevention measures to detect, monitor, and prevent sensitive data from unauthorized access, use, or transmission, ensuring compliance with organizational data security policies. External Attack Surface Protection Identify, monitor, and mitigate potential vulnerabilities and threats to an organizations external attack surfacet Dark Web Hunting, XDR Security Incident Response Lead the response to security incidents, including investigation, mitigation, and reporting. Compliance and Risk Management Ensure infrastructure complies with regulatory requirements and manage risks through regular assessments and audits. Security Architecture Review Conduct reviews of existing and proposed infrastructure to identify security vulnerabilities and recommend improvements. Behavioural Competencies (For Details Please Refer to Annexure) Problem-Solving Communication Teamwork Technical Knowledge Attention To Detail Adaptibility Critical Thinking Presentation 3. Role Inputs & Interfaces Qualifications & Experience Qualifications M.TECH / B.TECH **Experience Mid-Level (4-8 years)
Position Titles / Roles OT Security Engineer Role Objective To ensure the security and resilience of operational technology systems by implementing robust measures, identifying risks, and responding effectively to incidents. The role emphasizes safeguarding critical infrastructures and supporting seamless operations 2. Role Detailing Work Areas Responsibilities & Outcomes OT Security Design Implement security measures to protect SCADA systems, PLCs, & industrial control systems. Risk Assessments Conduct evaluations to identify and mitigate vulnerabilities in OT systems. Policy Development Establish and enforce security standards and procedures for operational environments. Incident Management Respond to and resolve security incidents and breaches in OT environments effectively. Collaboration Work closely with IT and OT teams to ensure security measures are seamlessly integrated. Training & Updates Provide staff training and stay current with evolving OT security trends and technologies. Behavioural Competencies (For Details Please Refer to Annexure) Problem-Solving Communication Teamwork Technical Knowledge Attention To Detail Adaptibility Critical Thinking Presentation 3. Role Inputs & Interfaces Qualifications & Experience Qualifications M.TECH / B.TECH **Experience Mid-Level (3-4 years)
Role Documentation 1.Role Identifiers Position Titles / Roles IT Security Architect Engineer Role Objective To design and implement comprehensive security strategies, ensuring the protection of IT systems and compliance with industry standards. The role focuses on proactive risk management and fostering a secure operational environment. 2. Role Detailing Work Areas Responsibilities & Outcomes Security Architecture Design Develop and implement robust security frameworks for IT systems, applications, and networks. Risk and Vulnerability Management Conduct assessments and audits to identify and mitigate security risks effectively. Policy and Compliance Establish and enforce security standards to ensure adherence to industry regulations and best practices. Incident Response Monitor, analyze, and resolve security incidents while implementing corrective measures. Collaboration and Training Work with teams to integrate security measures and promote a culture of security awareness. Continuous Improvement Stay updated on emerging threats and technologies to enhance the organizations security posture. Behavioural Competencies (For Details Please Refer to Annexure) Problem-Solving Communication Teamwork Technical Knowledge Attention To Detail Adaptibility Critical Thinking Presentation 3. Role Inputs & Interfaces Qualifications & Experience Qualifications M.TECH / B.TECH **Experience Senior (5-8 years)
Job Title: L2 Network Support Engineer - IP/MPLS Migration (Cisco SP) Experience: 3 to 5 Years Location: Multiple (based on project requirements) Type: Full-Time | Onsite/Field | Rotational/Night Shifts Certifications: CCNA (mandatory), CCNP (preferred) Notice Period: Immediate Joiners / Serving Notice Period preferred Job Overview: We are seeking skilled and experienced L2 Network Engineers with strong hands-on expertise in Cisco Service Provider (SP) routers and routing protocols , specifically in L2 & L3 service technologies . Candidates must have prior experience in telecom environments or system integrators and should be well-versed in deployment, migration, and troubleshooting of SP networks, particularly with Cisco NCS540, ASR920, ASR920i, ASR9K , and similar platforms. Preferred Background: We are highly interested in candidates who are currently working or have experience with the following organizations: Telecom Providers: Bharti Airtel, RJIO, Vodafone, etc. System Integrators: Aerial Telecom, STCS, Teleindia, Nuvemlabs, ITSoft, etc. Key Responsibilities: Support deployment and migration of IP/MPLS networks for mobile and fixed-line networks. Execute installation, configuration, and troubleshooting of Cisco SP routers. Create and implement Method of Procedure (MOP) documents for change activities. Perform pre and post-checks, validation, and rollback handling during migration. Collaborate with L3/NOC teams to manage escalations and problem tickets. Ensure adherence to project timelines and quality benchmarks in live networks. Engage in problem management, change control, and provisioning tasks. Technical Skills Required: Hands-on experience with Cisco SP high-end routers: NCS540, NCS5500, CRS, ASR920, ASR903, ASR9000 series Proficient in routing protocols and technologies : OSPF, ISIS, LDP, MPLS, BGP, BGP-LU, MP-BGP L2VPN / L3VPN Familiarity with Cisco operating systems: IOS-XR and IOS-XE Experience with migration projects : Cisco to Cisco Huawei to Cisco Nokia to Cisco Soft Skills & Additional Competencies: Strong communication and interpersonal skills Capable of working independently and handling multiple tasks Experience in project management and vendor coordination Comfortable working in night shifts and on weekends as per project schedules Ideal Candidate Profile: Prior exposure to Service Provider environment Strong background in IP/MPLS provisioning, change management, and fault isolation Ability to work in dynamic, high-pressure network transformation scenarios
Serve as the first point of contact for onsite IT support within the Hyderabad location- Address and resolve hardware issues on end-user devices (laptops, desktops, monitors, docking stations, etc-)- Provide hands-on support for users operating in a Virtual Desktop Infrastructure (VDI) setup- Install, troubleshoot, and maintain locked-down laptops with standardized build images - Handle local site-level IT support tickets assigned from the central Service Desk - Perform Layer-1 network troubleshooting , such as cable testing, patching, and basic connectivity checks- Escalate unresolved issues to L2/L3 support as needed while ensuring proper documentation- Follow established ITIL processes and ensure timely ticket closure- Maintain IT asset inventory and assist in device handover, replacement, and recovery processes- Ensure compliance with IT policies, security guidelines, and user access controls- Coordinate with third-party vendors such as Internet Service Providers (ISP) , AV partners , and hardware OEMs for resolution of escalated issues or service delivery- Work in rotational shifts to provide extended support coverage- Required Skills and Qualifications: Diploma , any Degree in Computer Science or related field- 1 2 years of experience in an IT support or desktop support role- Basic understanding of VDI environments (e-g-, Citrix, VMware Horizon, Azure Virtual Desktop)- Experience handling locked-down laptops with standard system images, Windows Desktop and Office 365- Familiarity with IT ticketing systems (e-g-, ServiceNow, BMC Remedy, etc-)- Good knowledge of Layer-1 networking fundamentals (LAN cabling, patch panels, etc-)- Ability to troubleshoot hardware and basic software issues independently- Excellent communication and customer service skills- Preferred Certifications (Optional): CompTIA A+ ITIL Foundation Microsoft 365 Certified: Modern Desktop Administrator Associate
HTE - Cisco Data Centre Networking - Mumbai Job Overview: We are seeking a highly skilled and motivated Technical Support Engineers to join our dynamic team. The successful candidate will be responsible for providing Expert Technical Support to our customers, focusing on Ciscos Data Centre Routing and Switching Technology Portfolio. This role encompasses Traditional Networks as well as Cisco ACI-based Fabrics, requiring a deep understanding of Cisco technologies spread across Cisco DCN, WAN Routing and Switching portfolio, along with excellent troubleshooting skills, and exceptional customer service. Desired years of experience 7 to 10 years. Key Responsibilities: 1. Customer Support: o Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies. o Provide remote support and on-site assistance as required, ensuring timely issue resolution. o Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows. 2. Technical Expertise: o Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics. o Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities. 3. Troubleshooting and Problem Resolution: o Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols in the shortest period of time. o Ability to use advanced Troubleshooting methodologies o Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols). o Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution. o Provide technical troubleshooting and guidance during maintenance windows. o Ability to work on interoperability scenarios o Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions. 4. Maintenance Window Support: o Collaborate with clients and network operators to plan and execute maintenance windows effectively. o Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. Cisco Confidential o Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks. o Ensure technical governance of the maintenance window to guarantee a successful outcome. o Lead or contribute to Systems/Service recovery plans for potential failure scenarios. o Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions. o Work with TAC team to recreate the issue and drive towards root-cause analysis o Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. o Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions. 5. Continuous Improvement: o Proactively identify areas for improvement in network performance, reliability, and efficiency. o Collaborate with internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities. o Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities. 6. Configuration Best Practices Audit: o Perform regular audits of network configurations against Ciscos Design and Configuration recommendations. o Ensure adherence to best practices and recommend adjustments to optimize network performance and security. o Collaborate with network operators to implement recommended configuration enhancements. 7. Automation Skills: o Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency. o Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks. 8. Tool Proficiency: o Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs. o Familiarity with common customer tools including but not limited to NMS, Ticketing, Knowledge and Document Management, Syslogs,Data Correlation, etc. o Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools. 9. Soft Skills: o Self-Leaner and a love for troubleshooting and getting under the hood. o Team player who leads by helping others and being available when the client/team needs them o Exhibit excellent verbal and written communication skills. Cisco Confidential o Demonstrate the ability to stay calm and focused during outages and client escalations. o Think on the feet to make quick and effective decisions under pressure. o Engage Cisco, partner, and/or customer stakeholders to restore services at the earliest, using any method agreeable to the client. o Build lasting trust and interpersonal relationships with all key stakeholders. o Demonstrate the ability to address senior management at the client, partner, or Cisco. 10. Documentation: o Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities. o Document automated solutions using scripts and playbooks for future reference. 11. Customer Training: o Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies, with a focus on automation, scripting, configuration best practices, software life cycle management, tool usage, and troubleshooting techniques. 12. Cross-Functional Collaboration: o Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement. o Collaborate with Cisco TAC (Technical Assistance Center) for advanced issue resolution and contribute to the development of automated support tools. Educational Qualifications: 1. Bachelor s degree in Electronics and Communication, Computer science, Information Technology, or related field: o A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies. 2. Cisco Certifications: o CCNP (Cisco Certified Network Professional): Demonstrates advanced knowledge and skills in Cisco networking. Validates the ability to plan, implement, verify, and troubleshoot complex network solutions. o CCIE (Cisco Certified Internetwork Expert) Preferred A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies. Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures.
HTE SP Routing L3 - Mumbai Job Overview We are seeking a highly skilled and mo1vated High Touch Engineer to support Cisco s key service provider customer in the Mumbai region. The successful candidate will be responsible for providing excep1onal technical support and experCse for Cisco s Service Provider (SP) rou1ng products, ensuring high availability and performance of network infrastructure. Key Responsibili*es Leads the technical deliverables of Expert Care services (HTEC) and first escala1on resource for HTTS CSE s on reac1ve technical issues on assigned engagement(s). Collaborate with Cisco s Technical Assistance Centre (TAC), Engineering teams to resolve cri1cal issues. Be the conduit between customer and other Cisco en11es (TAC/HTTS, BU, SE, DE, NCE, Escala1on etc) and work hand in hand with them for faster issue resolu1on. Leads RCA effort, and as well as documenta1on and presenta1on of the same to customer. Drive recreates in Cisco lab. Covers maintenance windows or any other pre-planned off-hours network ac1vity. Provides technical, product and protocol level trainings to customer and HTTS teams as needs arise ParCcipates in weekly customer SR review mee1ngs organised by HTOM. Technical Exper*se Strong knowledge of SP rou1ng protocols such as BGP, ISIS, OSPF. Strong knowledge of SP technologies such as MPLS, EVPN, SR-MPLS, SRv6, LDP, RSVP TE and QoS. Deep understanding of OSI, TCP/IP networking, IPv4/IPv6 stack. Expert level knowledge & Troubleshoo1ng on Cisco SP pla]orms and so^ware- ASR9K, NCS, IOSXR Moderate to advanced knowledge of Network Automa1on and programmability, SDN transport, virtualisaCon. Minimum Qualifica*ons Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience. Minimum of 5 years of experience in suppor1ng Cisco Service Provider rou1ng products. Proven experience in troubleshoo1ng complex network issues in large-scale service provider environments. Expert level (e.g. CCIE) or equivalent relevant experience desired
NCE L3 - Cisco SD WAN - Mumbai Job Overview: The Cisco SD-WAN NCS (Network Convergence System) L3 job profile typically involves configuring and managing Layer 3 (L3) network connectivity within Cisco SD-WAN environments. Key responsibilities include: Creating and managing L3Out configurations to enable external Layer 3 connectivity in SD-WAN overlays. Configuring routing protocols such as BGP within the SD-WAN fabric to establish peering and route exchange. Managing interfaces, VLAN encapsulation, IP addressing, and router IDs for border nodes and WAN routers. Integrating SD-WAN with other Cisco technologies like Cisco ACI and cloud environments (e.g., AWS). Ensuring secure, scalable, and resilient WAN connectivity with automation and centralized control. This role requires strong knowledge of Cisco SD-WAN architecture, routing protocols (especially BGP), VLAN and subnet management, and integration with cloud and data center technologies. It also involves using Cisco management GUIs and automation tools to deploy and maintain these configurations efficiently. Key Responsibilities: 13. Customer Support: o Respond promptly to customer inquiries, troubleshoot, and resolve issues related to Cisco Data Center Networking and ACI technologies. o Provide remote support and on-site assistance as required, ensuring timely issue resolution. o Working in co-ordination with customer and customer NI team ensuring to get deep understanding of customer network and traffic flows. 14. Technical Expertise: o Demonstrate a comprehensive understanding of Cisco Data Center Routing and Switching technologies, including both Traditional Networks and ACI-based Fabrics. o Stay updated on the latest developments in Cisco technologies and incorporate them into troubleshooting and support activities. 15. Troubleshooting and Problem Resolution: o Excellent knack to Diagnose and resolve complex network issues involving Cisco hardware, software, and protocols in the shortest period of time. o Ability to use advanced Troubleshooting methodologies o Deep command of software diagnostic capabilities (traces, logs, show commands, performance measurements, deep knowledge of Switching and Routing protocols). o Utilize network programming languages like Python and automation tools such as Ansible for efficient data collection, correlation and issue resolution. o Provide technical troubleshooting and guidance during maintenance windows. o Ability to work on interoperability scenarios o Ability to Setup simulation topologies within the client network or in Cisco labs to recreate complex or intermittent issues, identifying causes, triggers, and potential solutions. Cisco Confidential 16. Maintenance Window Support: o Collaborate with clients and network operators to plan and execute maintenance windows effectively. o Creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. o Define Maintenance Window Actions, Objectives, and review or prepare Method of Procedures (MOP) encompassing Execution Steps, Timing, Plan-B/Recovery Options, Validation Steps/Methods, and benchmarks. o Ensure technical governance of the maintenance window to guarantee a successful outcome. o Lead or contribute to Systems/Service recovery plans for potential failure scenarios. o Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root causes, next steps, and recommendations for corrective and preventive actions. o Work with TAC team to recreate the issue and drive towards root-cause analysis o Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. o Provide technical oversight during maintenance window execution, ensuring adherence to established procedures and minimizing service interruptions. 17. Continuous Improvement: o Proactively identify areas for improvement in network performance, reliability, and efficiency. o Collaborate with internal teams to implement enhancements, updates, and optimizations based on identified improvement opportunities. o Contribute to the development of new tools, processes, and best practices to streamline support and maintenance activities. 18. Configuration Best Practices Audit: o Perform regular audits of network configurations against Ciscos Design and Configuration recommendations. o Ensure adherence to best practices and recommend adjustments to optimize network performance and security. o Collaborate with network operators to implement recommended configuration enhancements. 19. Automation Skills: o Apply automation skills to streamline repetitive tasks and enhance overall operational efficiency. o Develop and maintain scripts and automation playbooks using languages like Python to automate network processes and tasks. 20. Tool Proficiency: o Proficiency in network topology tools such as MS Visio or equivalent for creating and documenting network designs. o Familiarity with common customer tools including but not limited to NMS, Ticketing, Knowledge and Document Management, Syslogs,Data Correlation, etc. o Understanding and ability to use troubleshooting tools such as Wireshark and equivalent tools. 21. Soft Skills: Cisco Confidential o Self-Leaner and a love for troubleshooting and getting under the hood. o Team player who leads by helping others and being available when the client/team needs them o Exhibit excellent verbal and written communication skills. o Demonstrate the ability to stay calm and focused during outages and client escalations. o Think on the feet to make quick and effective decisions under pressure. o Engage Cisco, partner, and/or customer stakeholders to restore services at the earliest, using any method agreeable to the client. o Build lasting trust and interpersonal relationships with all key stakeholders. o Demonstrate the ability to address senior management at the client, partner, or Cisco. 22. Documentation: o Create and maintain detailed documentation, including knowledge base articles, troubleshooting guides, best practices, and comprehensive records of maintenance window activities. o Document automated solutions using scripts and playbooks for future reference. 23. Customer Training: o Conduct training sessions for customers to enhance their understanding of Cisco Data Center Networking technologies, with a focus on automation, scripting, configuration best practices, software life cycle management, tool usage, and troubleshooting techniques. 24. Cross-Functional Collaboration: o Work closely with internal teams, including Engineering, Sales, and Product Management, to communicate customer needs and contribute to product improvement. o Collaborate with Cisco TAC (Technical Assistance Center) for advanced issue resolution and contribute to the development of automated support tools. Educational Qualifications: 3. Bachelor s degree in Electronics and Communication, Computer science, Information Technology, or related field: o A solid foundation in Electronics and Communication, computer science or a related field provides the fundamental knowledge required for understanding networking principles and technologies. 4. Cisco Certifications: o CCNP (Cisco Certified Network Professional): Demonstrates advanced knowledge and skills in Cisco networking. Validates the ability to plan, implement, verify, and troubleshoot complex network solutions. o CCIE (Cisco Certified Internetwork Expert) Preferred A highly regarded expert-level certification that demonstrates a deep understanding of Cisco networking technologies. Validates expert-level knowledge and skills in designing, implementing, managing, and troubleshooting complex network infrastructures.
FIND ON MAP