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Cognizant
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Systems Engineer

Systems Engineer

Cognizant

1 - 4 years

5 - 12 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

app-v application packaging it services change networking tools sccm end user environment security servicenow desktop service desk active directory management incident management powershell desktop support security systems remote desktop nexthink system engineering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and supporting IT systems within the food services domain. With a focus on incident management and change lifecycle management you will ensure seamless operations and enhance user experience. This hybrid role offers the opportunity to work both remotely and on-site fostering a flexible work environment.

Responsibilities

Manage and oversee the change lifecycle process to ensure smooth transitions and minimal disruptions to services.

Provide expert support in incident management swiftly resolving issues to maintain system integrity and user satisfaction.

Utilize end user tools like Nexthink to analyze and improve system performance and user experience.

Collaborate with the service desk team to deliver exceptional support and service to end users.

Implement and maintain Service Now solutions to streamline IT service management processes.

Support Windows environments ensuring optimal performance and security across all systems.

Engage in networking tasks to ensure reliable and secure connectivity for all users.

Deliver remote desktop support resolving technical issues efficiently and effectively.

Contribute to the continuous improvement of IT services within the food services domain.

Work closely with cross-functional teams to align IT solutions with business objectives.

Ensure compliance with industry standards and best practices in all IT operations.

Provide training and guidance to end users to enhance their technical proficiency.

Monitor system performance and proactively address potential issues to prevent downtime.

Qualifications

Demonstrate proficiency in change lifecycle management and incident management.

Possess strong skills in using end user tools such as Nexthink and Service Now.

Have a solid understanding of Windows environments and networking principles.

Exhibit experience in desktop support particularly in remote settings.

Show familiarity with the food services domain and its specific IT requirements.

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Cognizant

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

3184 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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Systems Engineer