172 Nexthink Jobs

NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in "Bangalore" and "Noida Technical Experience : Must have 8+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must Location - Noida,,Coimbatore,Mumbai

Req ID: 337753 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor - Nexthink to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools – JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stakeholders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives. Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Req ID: 337754 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor - Nexthink to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Technical Experience : Must have 10+ years of IT experience, 3+ years in managing endpoint tools – Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools – JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stakeholders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives. Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Job Description Your Key Responsibilities: Your Responsibilities Include, But Are Not Limited To Manage service operations and technology governance across internal and external interfaces. Lead a team of individual contributors for Core Infrastructure Services, ensuring timely and effective delivery. Oversee a technology stack/platform with limited or no direct people leadership. Contribute to technical architecture activities within the responsible domain. Manage suppliers to ensure quality service delivery and contractual compliance. Track service utilization and supplier performance against business expectations. Support recruitment, coaching, and management of a globally distributed technology team. Provide strategic input for service/platform development and roadmap planning. Key Performance Indicators Stable, compliant, secure, and cost-effective operations measured by availability, performance, and capacity metrics. Responsiveness and recovery speed of critical incidents. Automation-led programmable infrastructure and platform services. Essential Requirements What You’ll Bring to the Role: 8–15 years of experience in IT infrastructure and operations. Proven experience in operations management, project execution, and vendor governance. Strong negotiation and analytical skills. Technical proficiency in end-user experience, monitoring, scripting, Nexthink, and Intune. Exposure to automation and analytics tools is a plus. Experience with end-user device management, Autopilot, and Windows environments. Strong communication and problem-solving skills. Fluent in written and spoken English. Desirable Requirements Relevant certifications in IT infrastructure or device management. Background in IT/Tech industry. You’ll Receive Flexible working arrangements including hybrid options. Access to global learning and development programs. Opportunities to grow into global leadership roles. A collaborative and inclusive work culture that supports personal and professional growth. Why Sandoz? Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more! With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably. Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! Join us! #Sandoz

Technical Experience : Must have 8+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Mandatory Skills: UxM - NexThink . Experience: 5-8 Years .

Area(s) of responsibility Job Title: Agentic AI Specialist Location: Noida Company: Birlasoft Experience: 10 years + Job Description Birlasoft is looking for a dynamic and experienced AIOps and Automation specialists to join a highly skilled team of Agentic AI SMEs. The ideal candidate will have hands-on experience and in-depth knowledge of Agentic AI and Automation technologies and platforms for IT Operations automation. This role requires a strong technical background and leadership skills to drive automation initiatives and enhance operational efficiency in IT infrastructure operations and IT helpdesk using Agentic AI. Technical Skills Python, Java, Powershell/shell scripting, Go, C++ – for building AI agents and automation workflows. Familiarity with Langchain, LangGraph, and Langsmith for agentic orchestration. Experience with ML frameworks like TensorFlow, PyTorch, and Keras Knowledge of Natural Language Processing/Understanding (NLP/U) techniques Familiarity with Kubernetes, Docker, CI/CD automation, Deep understanding of Agentic AI concepts and GenAI co-pilots Hands-on experience with one of the platforms like: Amelia, Resolve, Ansible, Chef, Puppet, Nexthink, UIPath – for IT operations automation. Moveworks, Aisera, Amelia, ServiceNow Now Assist, Microsoft Copilot – for Agentic or Conversational AI Key Responsibilities Design, develop, and implement Agentic AI solutions for IT operations (Infrastructure and Apps) Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions and Agentic AI use cases. Oversee the development and deployment of automation projects, ensuring they meet business objectives and are delivered on time. Stay updated with the latest trends and advancements in automation and Agentic AI technologies and incorporate them into the company's solutions. Conduct regular reviews and assessments of existing automation solutions to identify areas for improvement. Ensure compliance with industry standards and best practices in automation and AI technologies. Qualifications Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 6 to 10 years of experience in designing and implementing automation solutions. Proven experience with Agentic AI solutions for IT Operations (Infrastructure + apps). Strong understanding of one of the conversational AI platforms like Moveworks, Aisera, Amelia, ServiceNow Now Assist, and Microsoft Copilot. Excellent problem-solving skills and the ability to think critically and creatively. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Experience in leading and managing technical teams is a plus.

Basic Function Hands-on development and engineering for automation, AI-driven solutions, and workplace orchestration. Collaboration with BU leaders to translate business problems into technology solutions . Continuous exploration of modern workplace trends and application within our enterprise context. Design and build automation workflows and applications (Power Platform: Power Automate, Power Apps, Power BI). Develop and support Copilot/AI agent solutions to boost productivity and surface insights. Conduct environment-specific use case discovery and assessment. Implement intelligent orchestration across workplace systems (via Logic Apps, Functions, APIs). Integrate and automate cross-system workflows (Microsoft 365, ServiceNow, endpoint telemetry). Ensure solutions meet security, compliance, and enterprise architecture standards. Collaborate with business and IT stakeholders to translate needs into technical solutions. Enable adoption via documentation, training, and change support. Continuously explore and prototype emerging workplace technologies and new use cases. Key Responsibilities Develop automation workflows using Microsoft Power Automate (Power Platform) and custom apps using Power Apps to digitize and streamline processes. Build and enhance interactive dashboards and analytics solutions using Power BI for data-driven decision-making. Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases. Lowcode/nocode platform, orchestation Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation. Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience. Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation. Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms. Ensure alignment with enterprise architecture, security, and compliance standards in solution design. Create technical documentation, adoption guides, and knowledge articles to drive solution usage. Support change management efforts to ensure successful adoption of delivered solutions. Required Skills & Qualifications 7+ years in Digital Workplace, End User Computing or Automation/AI Solutions development. Proven track record of building automation solutions, AI integrations, and workplace orchestration in enterprise environments. Strong understanding of Microsoft 365 ecosystem, endpoint management, collaboration tools, automation/orchestration, and security compliance. Exceptional communication, conflict resolution, and decision-making capabilities. Candidate should be having knowledge and working experience on listed core technical skillset or technology domains: Automation & AI: Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patterns and Microsoft Copilot agent creation and integrations. Monitoring: Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics. AI/Assistive Technologies: Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows. Scripting and Automation Framework: PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows. Observability & Analytics: Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making. Cloud & Infrastructure: Core understanding of cloud platforms (Azure required, AWS/GCP advantageous), hybrid connectivity patterns, virtual desktop infrastructure (e.g., Azure Virtual Desktop, Citrix). Service Management & Tooling: Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.

Company Description Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $190M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. Job Description To support Nexthink Professional Services, we are looking for a Senior Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations. The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams. The main responsibilities of the role are as follows: Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations Experience on end user computing common issues and proper ways to solve it for enterprises Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink Provide actionable insights to customers and automation opportunities Being part of customer’s internal process Support customers’ initiatives on Nexthink areas of operations Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build Provide new insights to integrate Nexthink with existing solutions and internal processes; Work against a set of Service Levels (SLs) Stay current on product development/releases to a level required for the above activities; This position requires 10% travel to headquarters for training purposes Qualifications BE in Computer Science preferred Minimum of 5-8 years of experience in technical consulting, analytics & automation History of data analysis and drive to actionable insights and automation Experience over transformation projects (e.g. Win10, O365) Extensive technical knowledge on end-user computing Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input Good knowledge of IT operations in a challenging environment Additional Information We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description To support Nexthink Professional Services, we are looking for a Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations. The focus of the role is to work with set of Service Delivery Managers to provide analysis for customer’s dataset and provide recommendations as well as maintain application operations. The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams. The main responsibilities of the role are as follows: Being able to analyze and benchmark customer’s data-set to drive insights for ongoing operations Experience on end user computing common issues and proper ways to solve it for enterprises Maintain Nexthink healthy operations in terms of product upgrades and healthy consoles Analysis customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink Provide actionable insights to customers and automation opportunities Being part of customer’s internal process Support customers’ initiatives on Nexthink areas of operations Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build Provide new insights to integrate Nexthink with existing solutions and internal processes; Work against a set of Service Levels (SLs) Stay current on product development/releases to a level required for the above activities; This position requires 10% travel to headquarter for training purposes Qualifications BE in Computer Science preferred Minimum of 3 years of experience in technical consulting, analytics & automation History of data analysis and drive to actionable insights and automation Experience over transformation projects (e.g. Win10, O365) Extensive technical knowledge on end-user computing Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input Good knowledge of IT operations in a challenging environment Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (Stock Options also included). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and occasionally some soft drinks as well. 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Country/Region: IN Requisition ID: 29300 Work Model: Position Type: Salary Range: Location: INDIA - NOIDA- BIRLASOFT OFFICE Title: Architect Description: Area(s) of responsibility Job Title: Agentic AI Specialist Location: Noida Company: Birlasoft Experience: 10 years + Job Description: Birlasoft is looking for a dynamic and experienced AIOps and Automation specialists to join a highly skilled team of Agentic AI SMEs. The ideal candidate will have hands-on experience and in-depth knowledge of Agentic AI and Automation technologies and platforms for IT Operations automation. This role requires a strong technical background and leadership skills to drive automation initiatives and enhance operational efficiency in IT infrastructure operations and IT helpdesk using Agentic AI. Technical skills Python, Java, Powershell/shell scripting, Go, C++ – for building AI agents and automation workflows. Familiarity with Langchain, LangGraph, and Langsmith for agentic orchestration. Experience with ML frameworks like TensorFlow, PyTorch, and Keras Knowledge of Natural Language Processing/Understanding (NLP/U) techniques Familiarity with Kubernetes, Docker, CI/CD automation, Deep understanding of Agentic AI concepts and GenAI co-pilots Hands-on experience with one of the platforms like: Amelia, Resolve, Ansible, Chef, Puppet, Nexthink, UIPath – for IT operations automation. Moveworks, Aisera, Amelia, ServiceNow Now Assist, Microsoft Copilot – for Agentic or Conversational AI Key Responsibilities: Design, develop, and implement Agentic AI solutions for IT operations (Infrastructure and Apps) Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions and Agentic AI use cases. Oversee the development and deployment of automation projects, ensuring they meet business objectives and are delivered on time. Stay updated with the latest trends and advancements in automation and Agentic AI technologies and incorporate them into the company's solutions. Conduct regular reviews and assessments of existing automation solutions to identify areas for improvement. Ensure compliance with industry standards and best practices in automation and AI technologies. Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. 6 to 10 years of experience in designing and implementing automation solutions. Proven experience with Agentic AI solutions for IT Operations (Infrastructure + apps). Strong understanding of one of the conversational AI platforms like Moveworks, Aisera, Amelia, ServiceNow Now Assist, and Microsoft Copilot. Excellent problem-solving skills and the ability to think critically and creatively. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Experience in leading and managing technical teams is a plus.

Work on various reporting and analytics projects both with internal and external clients. Understand the customers business needs and gather and write the requirements. Complete project management activities according to the agreed services to be provided. Translate reporting needs into production reports and dashboards. Work across functional lines to strive for and ensure consistent data quality. Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible. Develop and maintain dashboards to visualize data utilizing Power BI or PowerPoint Automate data preparation and report creation where possible. Development of ad-hoc reports as necessary Provide increased focus on analytics and emphasize providing valuable insights to drive improvement opportunities. Build an understanding of business and operational strategies and identify critical metrics required to support those strategies. Adapt in creating and maintaining project/activity management documentation. Provide technical advice and Lead as needed on projects - reporting solution analysis, proposal, creation, implementation/integration, and support. Ensure timely delivery of high-quality output for end users. Provide day-to-day support for ad-hoc analysis, reporting and troubleshooting support. Mandatory Key Skills Nexthink,DEX Score,NQL Nexthink Query Language,Nexthink Infinity PowerShell,bash scripting,Nexthink Analysis

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description As a Full Stack Engineer, you’ll play a key role in designing, building, and delivering innovative features across both frontend and backend systems. You’ll contribute to architectural decisions, improve development practices, and collaborate closely with cross-functional teams to shape the future of our platform. What You’ll Do: Develop and deliver new features for the Nexthink Experience platform (frontend and backend). Improve team architecture, design patterns, and development best practices. Collaborate on L3 support requests and ensure timely resolution. Actively contribute to the technology roadmap and product evolution. Embrace agile methodologies and participate in team ceremonies. Qualifications Proven experience in backend development with strong frontend skills and over 4+ years of industry experience. Bachelor’s degree in Computer Science or related field (Master’s preferred). Proficiency in React (preferred), Angular, or Vue; TypeScript is a plus. Experience with Java or Kotlin. Strong expertise in Kafka and microservice architecture. Familiarity with observability tools (e.g., New Relic, DataDog). Hands-on experience with REST APIs, Swagger, and optionally GraphQL or gRPC. Knowledge of Spring Boot or Micronaut (preferred) is a plus. Understanding of both SQL and NoSQL databases. Practical experience with Kubernetes and Docker. Good skills in refactoring and test automation. Passion for solving complex challenges and learning new technologies. Excellent communication and collaboration skills. A mindset focused on continuous improvement, lean thinking, and high-quality delivery. Fluent in English (spoken and written). Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Job description Job Description: We are looking for a VP, Digital Workplace Operations – North America, India & APAC to lead end-user support and digital workplace operations at a global scale . This high-profile position will help shape the employee experience across multiple geographies , ensuring operational excellence, innovation, and agreement on business goals. You will lead teams across North America, India, and APAC , providing support for collaboration tools, desktop engineering, IT service desks, and more. The VP will partner with senior leadership, architects, and vendors to implement strategies that enhance employee productivity and align with Experian's vision of allowing a work from anywhere environment. The position is based in India and requires 20% travel to other important sites in India, North America, and APAC. Main Responsibilities Strategic Leadership And Innovation: Lead the rollout of Nexthink and provide thought leadership in digital workplace analytics, ensuring self-healing capabilities and proactive issue resolution. Develop a global strategy to continuously innovate end-user services, delivering measurable improvements in experience and productivity. Partner with department leaders across North America, India, and APAC to build influential relationships and ensure agreement on organizational goals. Foster a high-performing team culture through effective coaching, trust, and accountability, ensuring transparency and ethical conduct. Create and implement strategies to improve vulnerability management and ensure compliance with global security standards. Operational Excellence: Oversee desktop engineering initiatives, including Windows 11 rollouts, BitLocker implementation, and other key technology upgrades. Manage the operations of tech cafés, providing seamless in-person support and enhancing the employee technology experience. Define, monitor, and optimize SLAs to ensure exceptional end-user satisfaction for all service offerings. Manage third-party vendors to ensure they meet or exceed SLAs, maintaining alignment with Experian's high standards. Drive continuous improvements in operational processes using digital experience monitoring (DEM) and automation tools. Oversee critical services, including VIP support, desktop and field services, A/V support, IT Service Desk, and service request fulfillment. Team and Relationship Management Build influential relationships across the organization and with senior executives globally, ensuring alignment of IT initiatives with business objectives. Manage resources across North America, India, and APAC, effectively leading a distributed team in multiple time zones. Act as a trusted advisor to senior leadership, contributing to long-term digital workplace strategy and operational excellence. Competencies: Global Leadership: Develop and execute strategies aligned with Experian's goals, driving innovation and operational excellence across regions. Executive Presence: Demonstrate credibility and confidence when working with global executives and leadership teams. Results-Oriented Mindset: Maintain a clear focus on delivering exceptional outcomes and improving end-user satisfaction. Strong Communication: Effectively articulate strategies, roadmaps, and performance metrics to stakeholders at all levels. Analytical Problem-Solving: Leverage data and insights to make proactive decisions and resolve complex challenges. Adaptability: Thrive in a dynamic, global environment while balancing strategic priorities and operational needs. Why This Role Is Exciting: This is an exceptional opportunity to lead digital workplace operations for a globally recognized, innovative company. As the VP of Digital Workplace Operations , you will have the chance to make a lasting impact on global employee experience and productivity , collaborate with senior executives worldwide, and shape Experian's future in workplace technology. Qualifications Qualifications Qualifications Bachelor's Degree required; advanced degrees or certifications (e.g., ITIL) preferred. Proven experience leading and transforming IT services organizations, preferably with 15+ years managing IT professionals. Strong understanding of Nexthink capabilities and a track record of delivering solutions that improve end-user experience through analytics and automation. Requires strong executive presence and excellent communication skills to effectively interact with all levels, including senior executives. Strategic leadership experience with a focus on innovation, global standardization, and end-user productivity. Advanced knowledge of end-user computing technologies, SLA management, and vulnerability management. Demonstrated success in managing third-party vendors and ensuring SLA compliance. History of successful relationship management across various levels and geographies. Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Job description Job Description: We are looking for a VP, Digital Workplace Operations – North America, India & APAC to lead end-user support and digital workplace operations at a global scale . This high-profile position will help shape the employee experience across multiple geographies , ensuring operational excellence, innovation, and agreement on business goals. You will lead teams across North America, India, and APAC , providing support for collaboration tools, desktop engineering, IT service desks, and more. The VP will partner with senior leadership, architects, and vendors to implement strategies that enhance employee productivity and align with Experian's vision of allowing a work from anywhere environment. The position is based in India and requires 20% travel to other important sites in India, North America, and APAC. Main Responsibilities Strategic Leadership and Innovation: Lead the rollout of Nexthink and provide thought leadership in digital workplace analytics , ensuring self-healing capabilities and proactive issue resolution. Develop a global strategy to continuously innovate end-user services, delivering measurable improvements in experience and productivity. Partner with department leaders across North America, India, and APAC to build influential relationships and ensure agreement on organizational goals. Foster a high-performing team culture through effective coaching, trust, and accountability , ensuring transparency and ethical conduct. Create and implement strategies to improve vulnerability management and ensure compliance with global security standards. Operational Excellence: Oversee desktop engineering initiatives, including Windows 11 rollouts, BitLocker implementation , and other key technology upgrades. Manage the operations of tech cafés , providing seamless in-person support and enhancing the employee technology experience. Define, monitor, and optimize SLAs to ensure exceptional end-user satisfaction for all service offerings. Manage third-party vendors to ensure they meet or exceed SLAs, maintaining alignment with Experian's high standards. Drive continuous improvements in operational processes using digital experience monitoring (DEM) and automation tools. Oversee critical services, including VIP support, desktop and field services, A/V support, IT Service Desk, and service request fulfillment. Team and Relationship Management Build influential relationships across the organization and with senior executives globally, ensuring alignment of IT initiatives with business objectives. Manage resources across North America, India, and APAC , effectively leading a distributed team in multiple time zones. Act as a trusted advisor to senior leadership , contributing to long-term digital workplace strategy and operational excellence. Competencies: Global Leadership : Develop and execute strategies aligned with Experian's goals, driving innovation and operational excellence across regions. Executive Presence : Demonstrate credibility and confidence when working with global executives and leadership teams. Results-Oriented Mindset : Maintain a clear focus on delivering exceptional outcomes and improving end-user satisfaction. Strong Communication : Effectively articulate strategies, roadmaps, and performance metrics to stakeholders at all levels. Analytical Problem-Solving : Leverage data and insights to make proactive decisions and resolve complex challenges. Adaptability : Thrive in a dynamic, global environment while balancing strategic priorities and operational needs. Why This Role is Exciting: This is an exceptional opportunity to lead digital workplace operations for a globally recognized, innovative company. As the VP of Digital Workplace Operations , you will have the chance to make a lasting impact on global employee experience and productivity , collaborate with senior executives worldwide, and shape Experian's future in workplace technology. Qualifications Qualifications Qualifications Bachelor's Degree required; advanced degrees or certifications (e.g., ITIL) preferred. Proven experience leading and transforming IT services organizations, preferably with 15+ years managing IT professionals. Strong understanding of Nexthink capabilities and a track record of delivering solutions that improve end-user experience through analytics and automation. Requires strong executive presence and excellent communication skills to effectively interact with all levels, including senior executives. Strategic leadership experience with a focus on innovation, global standardization, and end-user productivity. Advanced knowledge of end-user computing technologies, SLA management, and vulnerability management. Demonstrated success in managing third-party vendors and ensuring SLA compliance. History of successful relationship management across various levels and geographies. Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Benefits Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here

Key Responsibilities: Implement and support Nexthink Digital Employee Experience (DEX) platform across enterprise environments. Develop and manage remote actions, campaigns, dashboards, and investigations using Nexthink tools. Monitor endpoint performance and user experience metrics to proactively identify and resolve issues. Collaborate with IT operations and service desk teams to drive zero-incident initiatives and continuous improvement. Analyze telemetry data to generate actionable insights and improve IT service delivery. Customize Nexthink modules to align with business KPIs and compliance requirements. Required Skills: Hands-on experience with Nexthink Infinity or Nexthink Classic platform. Strong understanding of endpoint analytics, user behavior tracking, and ITSM integration. Proficiency in scripting languages (PowerShell, Python) for automation and remote actions. Familiarity with ITIL processes and digital experience monitoring. Excellent communication and problem-solving skills. Preferred Skills: Experience with DEX strategy implementation. Exposure to enterprise environments with large-scale endpoint deployments. Knowledge of integration with ServiceNow or other ITSM platforms.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description As a Full Stack Engineer, you’ll play a key role in designing, building, and delivering innovative features across both frontend and backend systems. You’ll contribute to architectural decisions, improve development practices, and collaborate closely with cross-functional teams to shape the future of our platform. What You’ll Do: Develop and deliver new features for the Nexthink Experience platform (frontend and backend). Improve team architecture, design patterns, and development best practices. Collaborate on L3 support requests and ensure timely resolution. Actively contribute to the technology roadmap and product evolution. Embrace agile methodologies and participate in team ceremonies. Qualifications Proven experience in backend development with solid frontend capabilities. Bachelor’s degree in Computer Science or related field (Master’s preferred). Proficiency in React (preferred), Angular, or Vue; TypeScript is a plus. Experience with Java or Kotlin. Strong expertise in Kafka and microservice architecture. Familiarity with observability tools (e.g., New Relic, DataDog). Hands-on experience with REST APIs, Swagger, and optionally GraphQL or gRPC. Knowledge of Spring Boot or Micronaut (preferred) is a plus. Understanding of both SQL and NoSQL databases. Practical experience with Kubernetes and Docker. Good skills in refactoring and test automation. Passion for solving complex challenges and learning new technologies. Excellent communication and collaboration skills. A mindset focused on continuous improvement, lean thinking, and high-quality delivery. Fluent in English (spoken and written). Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: Permanent Contract and a competitive compensation package (including stock options). Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. Fresh fruit, cookies, and soft drinks as well. Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Join our Live Dashboards team, a small group of experienced engineers, where we build dynamic, modular dashboards and user interfaces that power the Nexthink platform. While the team focuses on frontend innovation, your role will be critical in designing and maintaining the backend services that support these micro frontends - ensuring scalability, performance, and seamless integration across the platform. What You’ll Do: Design and implement backend services that support micro frontend applications like dashboards and widgets. Collaborate closely with frontend engineers to define APIs and data contracts that enable modular UI components. Build and maintain scalable microservices using Java and Micronaut (preferred) or Spring Boot. Ensure high performance and reliability of backend systems through testing, monitoring, and optimization. Integrate with data pipelines and analytics services to deliver real-time insights to frontend components. Participate in architectural discussions and contribute to the evolution of our backend ecosystem. Embrace DevOps practices, including CI/CD, containerization, and infrastructure as code. Work in an agile environment, contributing to sprint planning, reviews, and retrospectives. Qualifications 5+ years of experience in backend development, ideally in Java. Strong background in scalable software architecture: microservices, APIs (REST, gRPC), containers (Docker, Kubernetes, Istio), and messaging systems (Kafka). Experience with Micronaut or Spring Boot frameworks. Familiarity with frontend-backend integration patterns, especially in micro frontend environments. Knowledge of container technologies (Docker, Kubernetes) and cloud platforms (AWS preferred). Experience with messaging systems like Kafka is a plus. Good understanding of relational and NoSQL databases. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: Permanent Contract and a competitive compensation package (including stock options). Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. ️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. Fresh fruit, cookies, and soft drinks as well. Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! Bonuses for referring successful hires after three months of continuous employment. We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

configuration for new joiners on laptop/MacBook Installing and Configuring Systems: Setting up computer hardware, software, networks, printers Troubleshooting and Diagnosing Issues: Identifying and resolving technical problems with hardware, software, and networks. Providing Technical Support: Assisting end-users with technical issues, either in person or remotely Troubleshooting Microsoft product including Outlook, Excel, Word, PowerPoint, OneNote & Onedrive Apple MacOS End-user support. Good Knowledge of networks, protocols, and IT security Dell, HP Laptop & Apple MacBook Hardware's issues troubleshooting. Installing, Managing, and Configuration Windows /MAC Operating System Nexthink, SCCM , Beyond trust tool support for remote user's Ticketing tool knowledge of Service now Escalate issue with L2/L3 if issue not resolved. Providing support on call, Microsoft teams and mail

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description Join our Live Dashboards team, a small group of experienced engineers, where we build dynamic, modular dashboards and user interfaces that power the Nexthink platform. While the team focuses on frontend innovation, your role will be critical in designing and maintaining the backend services that support these micro frontends - ensuring scalability, performance, and seamless integration across the platform. What You’ll Do: Design and implement backend services that support micro frontend applications like dashboards and widgets. Collaborate closely with frontend engineers to define APIs and data contracts that enable modular UI components. Build and maintain scalable microservices using Java and Micronaut (preferred) or Spring Boot. Ensure high performance and reliability of backend systems through testing, monitoring, and optimization. Integrate with data pipelines and analytics services to deliver real-time insights to frontend components. Participate in architectural discussions and contribute to the evolution of our backend ecosystem. Embrace DevOps practices, including CI/CD, containerization, and infrastructure as code. Work in an agile environment, contributing to sprint planning, reviews, and retrospectives. Qualifications 5+ years of experience in backend development, ideally in Java. Strong background in scalable software architecture: microservices, APIs (REST, gRPC), containers (Docker, Kubernetes, Istio), and messaging systems (Kafka). Experience with Micronaut or Spring Boot frameworks. Familiarity with frontend-backend integration patterns, especially in micro frontend environments. Knowledge of container technologies (Docker, Kubernetes) and cloud platforms (AWS preferred). Experience with messaging systems like Kafka is a plus. Good understanding of relational and NoSQL databases. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description As a Full Stack Engineer, you’ll play a key role in designing, building, and delivering innovative features across both frontend and backend systems. You’ll contribute to architectural decisions, improve development practices, and collaborate closely with cross-functional teams to shape the future of our platform. What You’ll Do: Develop and deliver new features for the Nexthink Experience platform (frontend and backend). Improve team architecture, design patterns, and development best practices. Collaborate on L3 support requests and ensure timely resolution. Actively contribute to the technology roadmap and product evolution. Embrace agile methodologies and participate in team ceremonies. Qualifications Proven experience in backend development with solid frontend capabilities. Bachelor’s degree in Computer Science or related field (Master’s preferred). Proficiency in React (preferred), Angular, or Vue; TypeScript is a plus. Experience with Java or Kotlin. Strong expertise in Kafka and microservice architecture. Familiarity with observability tools (e.g., New Relic, DataDog). Hands-on experience with REST APIs, Swagger, and optionally GraphQL or gRPC. Knowledge of Spring Boot or Micronaut (preferred) is a plus. Understanding of both SQL and NoSQL databases. Practical experience with Kubernetes and Docker. Good skills in refactoring and test automation. Passion for solving complex challenges and learning new technologies. Excellent communication and collaboration skills. A mindset focused on continuous improvement, lean thinking, and high-quality delivery. Fluent in English (spoken and written). Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package (including stock options). 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days. 🍉 Fresh fruit, cookies, and soft drinks as well. 🤝 Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

As a Pre Sales cum Solution Architect - Digital Workplace Services with 6-15 years of experience, you will be responsible for providing in-depth knowledge of IT Infrastructure technologies. You should possess strong client-facing skills and the ability to write high-quality technical proposals. Your role will require a deep understanding and solutioning capabilities on digital workplace tools like Nexthink, ServiceNow, Microsoft Copilot, 1E, SysTrack, etc. In this role, you will be expected to be an innovative thinker with a deep understanding of commercial models and financial acumen in pricing bids. Your responsibilities will include developing go-to-market strategies, interfacing with clients, and leading technical discussions to promote solutions that enhance business value. You should be able to expertly write technical proposals, respond to RFPs, RFIs, and create compelling client presentations. Collaboration and teamwork are key aspects of this role, as you will be required to work closely with Centers of Excellence (COEs) and delivery teams to develop and refine new service offerings and propositions. You will also need to demonstrate hands-on experience with traditional infrastructure such as EUC, Service Desk, Server Management, Storage, Backup, etc. Additionally, you should have a strong background in infrastructure landscape and end-to-end solution architecting, with the ability to independently compile solution documents and proposals. Familiarity with ITIL and other process methodologies for delivering IT services is also beneficial. To qualify for this position, you should be an IT graduate preferably with a Management degree. If you are interested in this opportunity, kindly share your profile with nitasha.singh@nttdata.com.,

NTT DATA is looking for an exceptional, innovative, and passionate individual to join as a Business Sys. Analysis Senior Specialist - Nexthink/ 1E Tachyon/ SysTrack in Bangalore, Karnataka (IN-KA), India. With the right people on board, NTT DATA believes that anything is possible. The quality, integrity, and commitment of employees are crucial for the company's growth, market presence, and the ability to help clients stay ahead of the competition. By hiring the best talents and supporting their professional and personal growth, NTT DATA ensures a bright future for both the company and its employees. The ideal candidate should have a minimum of 8 years of IT experience, with at least 3 years in managing endpoint tools such as Nexthink/ 1E Tachyon/ SysTrack. Additionally, possessing Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates and ITIL foundation certifications is essential. Experience with Project Management tools like JIRA and Azure DevOps, as well as working with ITSM tools like ServiceNow and Remedy, is required. Knowledge of Microsoft Applications such as MS Visio, MS Excel, and MS PowerPoint is also a must. Responsibilities of this role include identifying potential use cases to enhance user experience, stability, and performance scores in the designated DEX tool, driving automation initiatives, gathering requirements from stakeholders, participating in problem hunting sessions to identify opportunities, and creating success stories for customers and leadership. The candidate will be responsible for customer/stakeholder relationship management, providing cross-functional support, and acting as a liaison between vendors and clients. Key expertise desired for this position includes a passion for the company's vision, values, and operating principles, strong communication and presentation skills, vendor and stakeholder management, multitasking abilities, exceptional listening skills, attention to detail, the capability to work in a heterogeneous environment, and success within a team setting. The educational qualification required is a degree from a reputed educational institution with a minimum of 15 years of education. About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA operates in more than 50 countries and has a diverse team of experts. The company offers a range of services, including business and technology consulting, data and artificial intelligence solutions, industry-specific services, and application development, implementation, and management. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in transitioning confidently into a digital future. Visit us at us.nttdata.com.,

The IT Support Engineer role based in Pune involves a variety of responsibilities to ensure smooth functioning of IT systems. Your main tasks will include setting up new joiners on laptop/MacBook, installing and configuring computer hardware, software, networks, and printers. You will also be tasked with troubleshooting and diagnosing technical issues related to hardware, software, and networks. As an IT Support Engineer, you will provide technical assistance to end-users, both in person and remotely. Additionally, your role will require you to troubleshoot Microsoft products such as Outlook, Excel, Word, PowerPoint, OneNote, and OneDrive. You should also be familiar with providing end-user support for Apple MacOS systems. A good understanding of networks, protocols, and IT security is essential in this position. You will be expected to address hardware issues related to Dell, HP Laptops, and Apple MacBooks. Furthermore, the IT Support Engineer will be responsible for installing, managing, and configuring Windows/MAC Operating Systems. Experience with Nexthink, SCCM, and Beyond Trust tools to support remote users is desired. Knowledge of ticketing systems like ServiceNow for issue tracking is important. In case of unresolved issues, you will need to escalate them to L2/L3 support. Being available for providing support via calls, Microsoft Teams, and email communication is crucial for this role.,

Req ID: 314323 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Enterprise Architecture Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Enterprise Architect Advisor to join our team in Bangalore & Noida Technical Experience : Must have 8+ years of IT experience, 3+ years in managing endpoint tools - Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create success stories for the customer/ leadership Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client Key Expertise : Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Educational Qualification : Degree from a reputed educational institution 15 years of education is must About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.