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3.0 - 8.0 years
11 - 16 Lacs
Mumbai
Work from Office
SUMMARY SAP PI/PO Administrator Job Description Our client, a leading IT Technology & Services Management MNC, is seeking a skilled SAP PI/PO Administrator to join their team in Mumbai Powai. The successful candidate will be responsible for configuring new system functionality, providing system maintenance and enhancements in SAP projects and other integration projects. They will ensure the delivery of maximum business value through the exploitation of SAP standard functionality and configuration objects to achieve the desired end result. The role requires strong technical expertise in SAP PIPO and SAP BTP Integration Suite, as well as the ability to troubleshoot and resolve incidents and business support items. Responsibilities Administer and configure SAP PIPO and SAP BTP Integration Suite in maintenance activities and projects Ensure delivery of maximum business value through the exploitation of SAP standard functionality and configuration objects Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions Adhere to security and control, and change control processes Design, develop and maintain the SAP Systems to meet support and/or project requirements Interface with business and IT teams to understand business requirements and translate them into formal technical requirements and application code Work with IT support teams to ensure support and project requirements are successfully implemented Ensure integration system activities meet all SLAs Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications Undertake performance tuning activities for SAP integration activities Provide Solution Delivery Methodology artifacts associated with application components Participate in technical reviews at appropriate stages of development Technical Skills SAP PIPO and SAP BTP Integration Suite Administration SAP PIPO and SAP BTP Integration Suite Authorizations SAP PIPO and SAP BTP Integration Suite Interface Development SAP PIPO and SAP BTP Integration Suite Monitoring MS Office, Jira and Azure DevOps Knowledge Very good knowledge in written and spoken English IT technical background and programming experience Experience in all components of software delivery with concentration in requirements, design and development Strong analytical and problem-solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like systems support, security reviews, and maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly Education/Qualification A degree in Business Administration, Business Information Systems or IT Consulting or equivalent 3-9 Requirements Technical: SAP PIPO and SAP BTP Integration Suite Administration SAP PIPO and SAP BTP Integration Suite Authorizations SAP PIPO and SAP BTP Integration Suite Interface Development SAP PIPO and SAP BTP Integration Suite Monitoring MS Office, Jira and Azure DevOps Knowledge Very good knowledge in written and spoken English IT technical background & programming experience Experience in all components of software delivery with concentration in requirements, design and development. Quick starter to troubleshoot/resolve incidents and business support items Strong analytical and problem solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like: systems support, security reviews, & maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly Education/Qualification A degree in Business Administration, Business Information Systems or IT Consulting or equivalent or a related discipline; or equivalent work experience 3 - 9 years of SAP modules such as SAP PIPO and SAP BTP Integration Suite Significant experience of Service Management, Change and Release Management and Quality Management techniques gained through IT program / project delivery and in an IT support environment. Experience of working within multi-location teams.
Posted 6 days ago
10.0 - 16.0 years
35 - 85 Lacs
Bengaluru
Work from Office
Job Summary The Senior HR Business Partner based in Bangalore, will primarily support NetApp’s "Go-To-Market" business unit for India. This individual will be a key member of the HR team in India and will collaborate with the HR community to define and execute the HR strategies in support of the business objectives. The successful candidate will have robust subject matter expertise, is business savvy, and a compelling influencer, consultant, coach and trusted advisor. Experience in delivering Organisational Change is also highly desired. Responsibilities Serve as a strategic business partner to the VP of Sales, India and leaders across this team focused on a broad-based and transformational talent agenda designed to recruit, develop and retain the very best innovative talent in the business. Provide proactive and strategic guidance and support for organizational planning that align the HR agenda in support of key business strategies and initiatives in the local India client groups. In collaboration with business and HR leadership, drive and facilitate change management processes to achieve business outcomes through a high-performance culture. Partner with NetApp shared services, Total Rewards, Organizational Effectiveness and Talent Acquisition to deliver a unified HR service, and a superior employee experience. Monitor the environment, labour markets, legal and regulatory changes in relation to employment practices, and business trends to identify and recommend changes to HR specific policies and practices. Job Requirements 12+ years of Human Resources expereince in a multinational organisation with atleast 4+ years experience supporting the sales / GTM Org. Technology industry experience supporting Sales or related Business units is preferred. Experience in the implementation of business transformation, strategic HR initiatives and processes. Ability to understand “big picture” business results and effectively apply a pragmatic and flexible approach to HR interventions to contribute to NetApp’s continued success. Proven relationship building skills at all levels of the business and sturdy experience in advising and coaching leaders. Experience in proactively contributing to a growing business and a positive reputation for working effectively across levels of an organization. Proven ability to operate strategically and have a hands-on approach, driving a high performing team culture. Possess strong influencing and interpersonal skills and have a track record for being a trusted business advisor Ability to build trust, respect and confidence of leadership and employees projecting as a fair, firm leader Demonstrated ability to build team capability and HR competency. Education Minimum of 12 + years of experience Any graduation A masters in Human resources or related field would be preferred.
Posted 1 week ago
2.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Job Description 1. Experience in Software Verification with minimum 3 years’ experience 2. Experience in C, C++, Python programming skills with minimum 3 years’ experience 3. Expertise in using debuggers, simulators & good knowledge on structural coverage tools like VectorCover, LDRA, TCA, CodeTest and TRACE 32 etc. 4. Experience in Change Impact Analysis (RA, DRAT), Tool Qual, SOI#3 Audits will be considered as plus. 5. Good Knowledge in Structural coverage tools (Vector Cover, LDRA, RTRT), DOORS, JIRA, Bitbucket Experience. 6. Strong technical skills with emphasis in the areas of software verification processes, TSO certification and DO-178B/C design assurance guidelines. 7. F10X Honeywell programme knowledge is added advantage. Roles and Responsibilities Job Description Summary Under direct supervision, works on the architecture and applied knowledge of coding an electronic microcontroller or components and ensure product works to specification. Assists in coding, testing, and debugging software or making enhancements to existing software . Writes programs according to specifications from higher level staff or Technical team.
Posted 1 week ago
6.0 - 11.0 years
0 - 1 Lacs
Chennai
Work from Office
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07-Jun-25 Venue: TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 JOB DESCRIPTION Role Service Management Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.
Posted 1 week ago
3.0 - 8.0 years
3 - 8 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Key Responsibilities: Oversee the Change Management process globally, ensuring adherence to ITIL standards across all technical towers. Review and approve change requests, ensuring proper risk assessment, business impact analysis, and the inclusion of appropriate approvers. Verify successful testing of all production changes in test environments, maintaining evidence such as change numbers or test results. Drive change approvals with technical teams, CAB, and Executive Committees. Handle Emergency and Urgent Change Requests with minimal business impact. Perform Failed Change Reviews (FCR) , ensuring timely completion of FCR templates, root cause analysis, and tracking of open actions. Maintain and update the Forward Schedule of Changes and chase backlog items. Conduct fail change analysis and prepare Daily, Weekly, and Monthly CAB reports . Monitor and validate data loading into DWH databases, including ETL processes and data validation from MSC centers. Conduct regular backups and restore procedures in accordance with organizational policies. Use tools such as BMC Remedy for ticket management and Tivoli for data monitoring. Manage incident and problem tickets , ensuring resolution within SLA. Support system registration and validation processes and maintain compliance with SOX inventory requirements .
Posted 3 weeks ago
3.0 - 7.0 years
7 - 12 Lacs
Pune
Hybrid
Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client for Pune location. We are looking for candidates with 3 + years of experience in below skills - Primary skills : Service Management Incident management Problem and Change Management ITIL Certified Service Now Lean or Agile Good Communication Interested candidates for above position kindly share your CVs on Chitralekha. so @peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :
Posted 3 weeks ago
4.0 - 5.0 years
0 - 0 Lacs
Bengaluru
Work from Office
Job Title : Network Engineer Location State : Karnataka Location City : Bangalore Experience Required : to 4-5 Year(s) Shift: 24/7 Work Mode: Onsite Position Type: Contract Openings: 3 Looking for Immediate joiner Interested candidate share there updated resume sangeeta.t@varite.com For more information contact sangeeta @ 8929376486 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation. About The Job: Should have experience working in GNOC environment at L2 level managing large Data Center. • Experience working in a large ISP or cloud provider environment. • Experience with vendors like Juniper, Arista, Cisco on routers & switches. • Should have experience working on Spine leaf, BGP, ISIS, OSPF, port channel. • Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. • Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, SSL. • Good to have experience in Automation, Python, Puppet, and/or Ansible, Jira tool. • Experience working on incident, change, service request. • Experience with RCA, RMA process. • Experience in handling and contributing to Major incident calls for Sev1, Sev2. • Strong oral and written communication skills. • Good to have Cisco and Juniper certifications. Qualifications: Experience: 3 - 5 Years Qualification: Graduation - B.E/ B.TECH/ M.TECH/ MCA/BCA Shift Coverage: Candidate should be open for 24x7 as per requirement How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Posted 3 weeks ago
7.0 - 12.0 years
27 - 42 Lacs
Chennai
Work from Office
Abinitio: Ab Initio Skills: Graph Development, Ab Initio standard environment parameters, GD(PDL,MFS Concepts)E, EME basics, SDLC, Data Analysis Database: SQL Proficient, DB Load / Unload Utilities expert, relevant experience in Oracle, DB2, Teradata (Preferred) UNIX: Shell Scripting (must), Unix utilities like sed, awk, perl, python Informatica IICS: Good Exp in designing and developing ETL mappings using IICS. Should be familiar with bulk loading concepts, Change Data Capture (CDC),Data Profiling and Data validation concepts . Should have prior experience working with different types of data sources/targets. Understanding configuration, migration and deployment of ETL mappings. Teradata: Assist in the design, development, and testing of Teradata databases and ETL processes to support data integration and reporting Collaborate with data analysts and other team members to understand data requirements and provide solutions DataStage: Overall experience of 5 years in DW/ BI technologies and minimum 5 years development experience in ETL DataStage 8.x/ 9.x tool. Worked extensively in parallel jobs, sequences and preferably in routines. Good conceptual knowledge on data- warehouse and various methodologies.
Posted 3 weeks ago
9 - 12 years
0 - 0 Lacs
Chennai
Work from Office
Reconciliations - Manager Overview of Role / Principal Responsibilities: The Reconciliations Manager leads the team in maintaining the integrity of custody and cash position data across internal systems through daily reconciliation processes. The role ensures timely reconciliation, investigation, and allocation of all breaks within defined SLAs and deadlines, while also overseeing the clearance of all outstanding breaks. As a people leader, the role demands interaction with various operational teams to resolve issues efficiently. The ideal candidate will have strong leadership and communication skills, a problem-solving mindset, and an interest in learning and leveraging technology in operations. This role is well-suited for individuals who thrive in fast-paced environments and are driven to meet tight deadlines. Key Responsibilities: Plan, prioritize, and manage workloads effectively across the team. Ensure timely reconciliation, investigation, and resolution of all breaks within SLA. Oversee the resolution process for reconciliation breaks and escalate when needed. Ensure accuracy and timeliness of daily, weekly, and monthly MIS reports. Maintain data integrity across all supported systems. Manage individual performance through 1:1s, appraisals, and adherence to policies. Develop and coach team members to meet individual and team goals. Mitigate risk by reviewing, improving, and enforcing control procedures. Approve and maintain procedure manuals, audit reports, and service definitions. Perform root cause analysis for recurring issues and implement preventive measures. Build and maintain strong working relationships with internal teams and external parties. Monitor counterparty performance and ensure service quality. Stay up to date with market and regulatory changes; adapt procedures accordingly. Attend industry seminars and counterparty meetings as needed. Monitor error trends and guide the team in reducing recurrence. Own the Business Continuity Plan (BCP) and Risk and Control Assessment (RCA). Represent the function in client due diligence meetings. Ensure internal client and business partner satisfaction. Lead or support local and global change initiatives to enhance service quality and control. Proactively escalate risks and issues before they become critical. Skills and Behaviours Required: Proven experience in team management and leadership. Strong investigation skills, preferably with internal and external party interaction. Knowledge of equities, fixed income, and derivative products. Proficiency in Excel and other basic software tools. In-depth understanding of operational risks and control frameworks. Strong numerical skills and experience producing high-quality MIS reports. Experience across the asset management lifecycle. Familiarity with systems like Aladdin and Tri-Optima preferred. Project and business change experience or relevant certification is a plus. Track record of developing high-performing teams. Ability to manage time effectively and delegate tasks appropriately. Strong communication and interpersonal skills. Team-oriented, with the ability to build and maintain global relationships. Open to feedback and continuous improvement; challenges the status quo. Able to shift between strategic oversight and detailed analysis as required. Leads teams through change and fosters a culture of innovation. Discharge of Responsibilities: The role must be executed with the highest standards of integrity, quality, and transparency, promoting the long-term success of the organization. This includes effective oversight, stakeholder alignment, and control structures to support responsible operations and decision-making. Required Skills Back Office Operations,Investment Management,Reconciliation
Posted 2 months ago
9 - 12 years
0 - 0 Lacs
Chennai
Work from Office
Process Management - Manager Overview of Role/Principle Responsibilities The Accounting Control Process Management department is responsible for the validation of data held on the Accounting Book of Record (ABoR), which is used to generate client valuation reporting and performance calculation. As a Manager, you will work closely with the Global Head of Process Management to ensure consistency and alignment across the global team. The role requires oversight of all processes aligned to the Process Management function within the region, involving frequent coordination with regional accounting & performance leads and communication with upstream global operational leads. This ensures timely, accurate, and complete information is held on the accounting platform. Proactively managing relationships and monitoring inter-departmental SLAs is crucial. The Manager is also responsible for the development of team members and ensuring that personal development areas and objectives are met. Key Responsibilities Workload Management: Effectively plan, prioritize, and manage workloads across the team in line with deliverable targets. Issue Resolution: Provide support, guidance, and solutions to ensure issues are addressed in a timely manner. Team Leadership: Responsible for the delivery of team objectives, managing staff performance, and addressing development needs. Process Oversight: Ensure quality control checks on the Aladdin Accounting platform are planned, prioritized, and managed across the global teams using Aladdin dashboards. Coordinate workflow across operating countries. Act as an escalation point for all QC-related issues, ensuring efficient handovers between regions at the start and end of each day. Operational Oversight: Provide oversight of the platform and upstream functions, ensuring SLAs are adhered to across all operations teams using the Aladdin platform. Ensure periodic valuation reporting (typically monthly) is produced to agreed quality and within agreed timeframes. Query Resolution: Ensure timely resolution of queries escalated from Accounting Process Management activities. Business Controls: Ensure business controls are implemented and adhered to. Maintain consistency of process and procedures across all regions. Identify opportunities for operational improvements and workflow optimization. Continuous Improvement: Promote continual review and improvement of operational systems and workflows, including: Identifying training opportunities. Utilizing new tools and technologies to automate sub-optimal processes and tasks. Compliance & Audit: Assist with compliance and audit reviews and document risks and issues. Produce monthly MIS & KPI figures relevant to the Accounting Control Process Management function. Service Standards: Escalate issues to the Global Head of Accounting Control Process Management that fall outside agreed service standards. Change Implementation: Ensure the successful implementation of changes to working practices and procedures (including upstream operational teams) to improve team/departmental performance and efficiency, and reduce operational risk. Relationship Building: Develop strong working relationships between the Accounting Process Management team and its internal/external clients and suppliers. Liaise with other operational areas and external parties to undertake the above tasks. Problem-Solving: Use initiative to develop effective and constructive solutions for escalated issues. Skills and Behaviours Required Leadership: Proven experience in managing and leading a team. Communication: Excellent interpersonal and communication skills, both written and verbal. Time Management: Ability to manage your own time effectively, prioritize tasks, and delegate appropriately. Client Management: Strong client awareness and relationship management skills. Problem-Solving: Strong problem-solving skills with great attention to detail. Organization: Strong prioritization and organizational skills. Team Development: Desire to learn and develop others. Technical Skills: Proficient in PC skills including MS Excel and MS Word. Industry Knowledge: Experience in the Securities or Fund Management industry at a technical or management level. Portfolio Accounting: Previous experience in portfolio accounting required. Qualifications: Attained Training and Competency level appropriate for role (e.g., IOC, IMC professional qualifications). Team Collaboration: A strong team player able to develop and manage strong working relationships with global internal departments and external counterparties. Adaptability: Able to adapt to changes quickly and be an advocate of an innovative culture within the team. Feedback: Open to feedback, receptive to change, challenges status quo, and continually seeks improvement. Platform Experience: Experience working on the Aladdin platform is desired. Change Management: Project and business change experience is desired. Skills Back Office Operations Investment Management Aladdin Required Skills Back Office Operations,Investment Management,Aladdin
Posted 2 months ago
2 - 7 years
5 - 15 Lacs
Pune
Remote
About The Role: As a Major Incident Manager, you will be the main point of contact for our customers during major incidents, driving effective resolution and ensuring timely communication throughout the process. You will coordinate cross-functional teams to minimize service impact and enhance operational efficiency. Key Responsibilities: Serve as the Single Point of Contact (SPOC) for customers to provide timely status updates during major incidents. Drive the Major Incident (MI) Bridge, involving all relevant Resolver Groups and facilitating discussions until resolution. Inform key stakeholders of incident status and confirm service restoration details. Coordinate with Subject Matter Experts (SMEs) to expedite the resolution of major incidents. Ensure all major incidents are resolved within agreed SLA parameters. Take preventive actions to mitigate service and business impacts if resolution times extend beyond expectations. Conduct thorough analyses and prepare Major Incident Reports (MIR) post-resolution. Update resolution procedures in the knowledge database and work logs. Lead review meetings to identify triggers of major incidents and strategize on prevention methods for the future. Analyze root causes of major incidents in collaboration with the Problem Management process. Coordinate with relevant process managers (e.g., Capacity Manager, Availability Manager, IT Service Continuity Manager) to prevent recurring incidents. Provide monthly reports on the status of the Major Incident Management process. Conduct training and knowledge-sharing sessions with teams and new joiners to prevent future incidents. Key Skills and Competencies: 2-5 years of experience in driving service operations. Minimum 2 years of experience in managing Incident Management (IM) and Major Incident Management (MIM) processes. ITIL certification is highly desirable (Expert or Intermediate level). Strong analytical, communication, presentation, and reporting skills. Proven leadership, people management, and operational skills. Familiarity with ITIL practices. Excellent written and verbal communication skills. Experience in a helpdesk environment. Highly motivated with a positive and proactive attitude. Ability to work flexible schedules and manage virtual teams effectively. Strong team collaboration skills and adept at relationship management with both customers and vendors. Why Join Us? Be a crucial part of our operations team driving efficiency and customer satisfaction. Opportunity for professional growth and development in a dynamic environment. Work collaboratively with a supportive and motivated team. 2 TO 7 YERAS Experience Level: 2-7 Years About The Role: As a Major Incident Manager, you will act as the primary point of contact for our customers during major incidents, ensuring effective communication and coordination to facilitate prompt resolutions. Your role will involve leading cross-functional teams to minimize service disruption and enhance operational efficiency. Key Responsibilities: Serve as the Single Point of Contact (SPOC) for customers, providing timely status updates during major incidents. Drive the Major Incident (MI) Bridge, engaging relevant Resolver Groups until the incident is fully resolved. Communicate with key stakeholders about incident status and confirm service restorations. Collaborate with Subject Matter Experts (SMEs) to accelerate the resolution of major incidents. Ensure major incidents are resolved within the agreed Service Level Agreements (SLAs). Take preventive measures to reduce service and business impact in cases of prolonged resolution times. Conduct detailed analyses and prepare Major Incident Reports (MIR) after incidents are closed. Update resolution procedures in the knowledge database and maintain accurate work logs. Organize review meetings to identify triggers for major incidents and develop strategies to prevent future occurrences. Coordinate with the Problem Management process to analyze root causes of major incidents. Liaise with process managers (e.g., Capacity, Availability, IT Service Continuity) as needed to prevent reoccurrences. Provide monthly reports on the overall status of the Major Incident Management process. Facilitate training and knowledge-sharing sessions with teams and new joiners to avoid future incidents. Key Skills and Competencies: 2-7 years of experience in service operations management. Minimum 2 years of experience in Incident Management (IM) and Major Incident Management (MIM) processes. ITIL certification preferred (Expert or Intermediate level). Strong analytical, communication, presentation, and reporting skills. Proven leadership, people management, and operational skills. Familiarity with ITIL best practices. Excellent written and verbal communication abilities. Experience in a helpdesk environment is beneficial. Highly motivated individual with a proactive approach to work. Flexibility in scheduling and capability to manage virtual teams effectively. Strong team collaboration skills with adept relationship management capabilities for customer and vendor interactions. Why Join Us? Play a vital role in our operational success by driving efficiency and customer satisfaction. Opportunities for professional growth and development in an engaging environment. Work alongside a supportive and dynamic team committed to excellence. Role & responsibilities Preferred candidate profile Perks and benefits
Posted 2 months ago
5 - 10 years
4 - 7 Lacs
Hyderabad
Work from Office
Roles and Responsibilities Manage change requests from initiation to closure, ensuring compliance with ITIL processes. Collaborate with stakeholders to identify business requirements and develop solutions that meet their needs. Develop and maintain relationships with key stakeholders to ensure effective communication throughout the change management process. Coordinate with cross-functional teams for successful implementation of changes, including testing and deployment. Identify potential risks and develop mitigation strategies to minimize impact on production systems. Desired Candidate Profile 5-10 years of experience in Change Management and Lead CAB meetings. Strong understanding of ITSM/ITIL framework, particularly in Change & Release areas. Excellent communication skills for effective collaboration with stakeholders at all levels. Ability to work independently as well as part of a team; strong problem-solving skills required.
Posted 3 months ago
6 - 8 years
6 - 10 Lacs
Bengaluru
Work from Office
Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only.
Posted 1 month ago
6 - 10 years
6 - 15 Lacs
Gurugram
Work from Office
Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Job Description Must have skills: • 7+ years of MySQL DBA experience • MySQL replication experience • SQL coding and tuning experience • Shell scripting and automation experience • MySQL Enterprise Manager experience • AWS/Cloud Services experience: EC2, RDS, and Aurora • Cloud deployments experience: Jenkins, Bitbucket, Terraform • Hands-on, technically adept DBA, capable of performing required DB tasks experience • Strong troubleshooting/performance tuning skills • Ability to assess and improve SQL performance • Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM • Ability to Handle common database procedures, such as upgrade, backup, recovery, migration, etc. • Profile server resource usage, optimize and tweak as necessary • Expert level MySQL RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery, remote monitoring skills with hands-on experience in -large and very dynamic environments • Strong commitment to following SDLC/Change-Management principles • Self-starter and be able to perform work with minimal supervisory direction • Knowledge of data quality, data management, and data testing strategies and practices • Strong communication skills, both oral and written • Strong experience working with ticketing tools such as ServiceNow, Zenoss or any other monitoring tool, Cloud monitoring tools (CloudWatch, CloudTrail), AppDynamics (or similar APM tool) • Strong problem-solving and troubleshooting skills • Keen analytical and structured approach to problem solving • Ability to accommodate flexible work schedules Desired skills: • Ability to diagnose problems and triage/resolve issues across various tiers (application, network, database, server, or storage tiers) • Ability to implement automation to reduce manual administrative tasks through use of jobs, scripts, cron, or other techniques • Experience in DB2 UDB, Oracle, Postgres, Microsoft SQL Server, MongoDB is plus • Experience with configuration management tools: SCCM; Puppet; or Ansible. • Development or enhancement of training and upskilling programs • Bachelor’s Degree or similar required You will • Be part of an on-call rotation providing 24x7x365 incident and outage response, including non-business hours changes • Perform initial investigation and/or troubleshooting of database and database system issues to resolve issue & determine root cause • Process all support requests within SLA by following procedural requirements • Escalate to vendors, where necessary, to ensure timely resolution • Thoroughly document steps taken to resolve incidents and fulfil catalog requests within ServiceNow tickets • Develop, document, and update standard operating procedures and knowledgebase articles • Identify, address, and resolve repeating alert trends to improve stability and performance • Suggest defects and product/infrastructure enhancements to improve stability and automation • Participation in periodic skills enhancement sessions and training courses • Be a project lead, as well as a project participant for various activities: cloud migration, lifecycle management, application modernization, capacity planning, financial optimization, performance, and stability optimization, build and design state configuration automation, etc. plication, network, database, server, or storage tiers). Ability to implement automation to reduce manual administrative tasks through use of jobs, shell scripts, PL/SQL, cron, or other techniques. Expert level of SQL Server RDBMS installation/configuration, patching, troubleshooting, performance tracking/tuning, back-up/recovery, remote monitoring skills with hands-on experience in -large and very dynamic environments. Experience with very complex database environments. Experience in SQL and/or PL/SQL. Experience in working controlled environment, change control, and validated systems. Experience with Foglight is a plus Experience on Oracle/MySQL/Postgres/MongoDB/DB2 UDB is a plus Customer service orientation. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106310
Posted 1 month ago
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