2559 End User Jobs

Responsibilities Handle incoming calls, tickets, and chat messages from users. Ensure user queries or issues are captured, validated, and triaged for further processing. Provide support with technical queries via phone/remote. Identify, investigate, and diagnose issues. Follow the Incident Lifecycle as defined by our processes. Create and maintain KB articles for issues. Timely ticket logging, prioritizing, escalation to resolver groups, progress updates till resolution. Resolution of tickets within provided and agreed SLA. Escalate the incident to the next line of support based on agreed process. Flexible 24/7 support and rotational shifts. Adherence to Service Desk policies and procedures....

Role & responsibilities Remote Desktop Management: Should be able to assist user on day-to-day application issues with good communication & troubleshooting skills on different OS platform. Application Deployment: Experience on Application Deployment & Troubleshooting with any Deployment tool. (SCCM, Altiris,Marimba etc.) Printer Management: Understanding about Printer troubleshooting. Antivirus Management: Associate must have knowledge on Antivirus policies, remediation. Vendor Management etc. VPN Administration: Expecting Good understanding of VPN concept & troubleshooting Understanding on Patching Concept & Deployment tools: Experience about patch management & patching concept.

Level 2 To be managed by TechM 1. Provide second level support to end users and level 1 support team for ECTO and SFTT Solution. 2. Collaborate with level 1 team is resolving support tickets, emails, and phone calls in a timely and professional manner. 3. Perform configuration that are result of Incidents, Change Request, RITM and SCTasks. 4. Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications. 5. Collaborate with level 1 technical support team to escalate and resolve complex customer issues. 6. Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems. 7. Document and trac...

About The Role for SAP Fiori Must have minimum 7 years of SAP Fiori. Certification must. Experience on Government Project is must. Ready to work from client location, Noida. ng Developing web applications usiSAPUI5/FIORI Framework. Maintaining and optimizing existing SAP UI5 applications. Testing and bug fixing of existing and newly developed applications. Should be able to understand customer requirements and write technical specification documents for the same. Able to understand functional requirements from SAP HCM Fiori Able to develop Functional and Technical specs. Providing technical support to the end user in the form of troubleshooting the issues.

Overview: We are seeking a skilled DMC functional consultant to join our team. The successful candidate will be responsible for client communication, requirement gathering, implementing and supporting an application. Essential Duties and Responsibilities: Design and develop SAP DMC applications to meet organizations and users requirement Conduct Business Process workshops and analysis (Blueprinting) and develop SAP DMC requirements in conjunction with SAP project team and end users. Hands-on development of SAP DMC application content Should be able handle independently implementation/Rollout/Support activities Will be responsible for day-to-day development / support tasks Perform related dut...

Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparalleled Listening and Comprehension capabilities Proven service industry front line experience with handling high value/critical customers Ability to keyboard to capture important details on a call for documentation Responsibilities: Should be handling Call / Chat / Email Support to end users Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on call Should flag any priority incidents immediately to the SME Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes availa...

Your Impact: The XCM Senior Consultant at Open Text bridges the gap between the technical world of OpenText Enterprise Content Management & needs around of document management and related processes of our customers. Therefore, a combination of deep technical ECM configuration & development skills, configuration, and strong understanding of OpenText ECM and a wide range of equally important soft consulting skills such as advanced customer facing skills, customer relationship building, facilitate/lead blueprint design and requirements workshops, and excellent communication skills are required for this role. What the Role Offers: Implementing XECM solutions to meet business requirements and com...

What You'll Do You, as an Architect at Avalara will be part of a dedicated architecture team leading and driving technology standards across the company in collaboration with several groups like Product Engineering / Security / Operations and IT. From being an active member of our Architecture Review Board to building new and exploratory proof of concept projects, your opportunity to make an impact will be huge. If you like engineering culture, quality of deliverables, influencing teams to build robust/extensible architecture, and development standards and processes, this is the opportunity you've been looking for. You will be part of a team to drive, strategize, and provide a path for multi...

Job Role: Responsible for end to end sales for the SDWAN product business Infinxt at Infinity labs Responsible for government and defence sales Define a strong GTM and identify new channel and strengthen the existing channel base Identify potential new customers and build relationships with current customers Establish, develop and close business while exceeding sales targets and objectives by developing customer relationships and closing business opportunities across all regions in India along with Nepal, Bangladesh and SriLanka Develop strategies for penetrating new accounts and growing relationships with end users and partners Research and understand prospects business plans (both tactical...

Work Mode : Hybrid Shift : 11.30 PM- 8.30 AM Job Descriptions: We are seeking a skilled DMC technical consultant to join our team. The successful candidate will be responsible for development, implementation and maintenance of the application that meets the needs of clients. Essential Duties and Responsibilities: Design and develop SAP DMC applications to meet organizations and users requirement Conduct Business Process workshops and analysis (Blueprinting) and develop SAP DMC requirements in conjunction with SAP project team and end users. Hands-on development of SAP DMC application content Should be able handle independently implementation/Rollout/Support activities Will be responsible for...

First-level trapshooting, resolving the issue, in case it requires forwarding, Coordinate with the concerned team for closure. Management ROFC service desk to respond to internal/external customers, incidents, and queries via email and phone. . Required Candidate profile 3-5Yrs Exp in Knowledge about Incident, Service request, SLA, OLA. Should have Technical knowledge of Office 365.Skype for Business. Excellent communication, written & verbal. Rotational shift.

What You Will Do As a Product Owner (PO), you will be a key member of the Agile team, responsible for maximizing the value delivered by ensuring that the team backlog aligns with customer needs and stakeholder expectations. As part of the extended Product Management function, you will act as the primary customer advocate and the bridge between business and technology strategy. Your role enables the team to balance multiple stakeholder needs while continuously evolving the solution to meet business goals. We are seeking a results-oriented professional with a strong passion for leveraging data to drive product decisions. The ideal candidate should have a keen interest in product analytics, use...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Dassault Systemes 3DEXPERIENCE Platform DELMIA Good to have skills : Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaboratin...

About The Role Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Dassault Systemes 3DEXPERIENCE Platform DELMIA Good to have skills : Python (Programming Language) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your day will involve collaboratin...

About The Role Application Developers develop, test and integrate applications, frameworks and tools in a controlled environment. With expertise in a specific technology environment, they are responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based solutions. About The Role - Grade Specific Write software programs using specific programming languages/platforms and related tools, platform and environment. Write, update, and maintain computer programs or software packages to handle specific jobs, such as tracking inventory, storing or retrieving data, or controlling other...

You will be mainly accountable for: Responsible for developing Paint Upgrade business in India Paint Upgrade SAS Business This business will be in addition to Paint upgrade business captured by regional system Manager & India System manager. This includes analyzing all paint Robots & Equipment's installed base in India and identify total business potential. To study India installed base (in terms of Paint Installations) and target potential customers. To analyze total Business potential and have strategies & plans in place for continuous improvement in market penetration. To develop Paint upgrade business as New Business area (additional Business in addition to existing SAS business) Focus o...

Project Role : Service Desk Agent Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 6 Months to 2 years Work location : Pune Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) Mandatory WFO in 24/7 environment, 5 days working Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise ...

Required Skills: Oracle OBIEE version 12c (BIP Reports, OBIEE report/Analysis/Dashboards, scheduling reports, Data layer and RPD maintenance, web catalog maintenance. Oracle Database (tables, views, queries, functions, procedures) Oracle query performance analysis and fix. Good communications (email and oral) secondary skillsunderstanding scheduler and admin (OBI and BIP) functions, connection management. Debugging skills, understanding of reconciliation models or performing report to report comparison and validation. Design, Develop and unit test - OBI / BIP reports, schedules, Ad hoc analysis and dashboards. Design and Develop reconciliation model related reports. Assist in testing reports...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Key responsibilities Develop custom solutions using declarative approaches of Apex, Virtual force, AURA components and other technologies. Create integration solutions using SOAP and REST APIs. Implement new features based on business requirements. Understand User Stories and provide accurate workload estimates. Conduct system testing to deliver error-free solutions. Identify and troubleshoot issues related to Salesforce integrations and applications. Participate in code reviews to ensure that the best practices for the existing and new Salesforce solutions are implemented. Stay updated with new Salesforce features & functionalities and recommend the best practices to enhance the existing Sa...

The candidate will work on modernizing high-volume, large-scale, multi-tiered transaction processing production system to cloud. Working in Agile software development lifecycle methodology, he will analyze the requirements, provide solution and mentor junior developers. Will design and develop near real-time applications using various Java based cloud technologies. She / He will work as technical lead, providing solution for modernization effort. He / She will also analyze new requirements and provide estimates for new development, mentor team member and in charge for the technical delivery of the project / module. Very good verbal and written communication 10+ Years of experience in develop...

Your Job You should be able to proactively build relationships with key business stakeholders in the organization to assist with the escalations and trends that are impacting their business units. You will be responsible for enriching end user experience by driving continuous transformation. Together with our Global centers, we are responsible for ensuring our customers receive the support they need via phone, chat, and self-service 24x7 in multiple languages. We prioritize the value of our users time by implementing efficient callback options, significantly improving both Customer Satisfaction and overall, First Contact Resolution rate, We are here to help, proactively spreading awareness a...