2504 It Services Jobs

Position Details & Responsibilities: Own and execute plans to achieve order booking and revenue goals for the practice Define Road Map for Technology related to IT infrastructure and IT Services, defining strategy/Process & Solution Offerings Strategize on Technology areas under the practice; Identification and management of Key Alliances. This is a very crucial element cutting across the entire IT stack with specific focus on Server, Network, Data center, Cloud, Information Security and other IT infrastructure elements. Responsibilities include but not limited to Assist in all phases of the sales, pre-sales, practice development and delivery processes. Support in identifying, pursuing, closing sales opportunities, including proposal creation and presentation is required. Define & drive competence development for the practice working along with BUs, Delivery team, support team and HR. Estimate the project/solution development effort and resource requirements to put together a competitive bid mindful of cash flow requirements. Develop best practices for IT Practice and manage relationship with clients, vendor eco-systems and all the internal stakeholders Strong collaborative approach and ability to work with all the stakeholders while adhering to tight deadlines in a highly dynamic environment. Especially important is the requirement to work along with cross functional delivery teams, software practice team, supply chain and business units. Represent the company in various Technical and customer forums on technology thought leadership. Create service offering, Solutions and IPs through a mix of alliance relationships and at a later date own technologies. Provides CMS management with regular updates; works with the CMS PMO to advance project management best practices, participates in regular reviews with leadership & PMO, serves as a critical advisor to set the direction for the implementation and professional services team, with a special emphasis on how and what we implement. Project management ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key constituents, and manage others to achieve desired results. CMS is a CMMI Level 5, ISO 27001, ISO20000 & BIS certified organisation. Maintaining and enhancing these certifications (though owned by other stakeholders) along with other certifications as necessary is an imperative. Relevant experience is a positive. Key skills and experience Bachelors in an engineering or business discipline is a must. 10-18 years experience in IT infrastructure or professional services will be an advantage. At least 5-10 years in IT infrastructure practice or alliances in IT with at least 3-5 being in a customer facing sales/alliances role is required. Key behavioral attributes Proactive and highly organised, with strong time management and planning skills Able to meet tight deadlines and remain calm under pressure Experience working with key stakeholders at senior levels. Demonstrable relationships with IT vendors is a plus. Strong Leadership, professional attitude and leading by example Passionate about IT and good understanding of emerging IT technologies is important Ability to multi-task and stay organised in a dynamic work environment Analytical and inquisitive, with excellent attention to detail Credible, confident and articulate, with excellent communication and presentation skills and the gravitas to deliver ideas clearly and concisely to internal and external stakeholders Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellenceIT s

As an IT Recruiter, your role will involve demonstrating expertise in selling IT services for end-to-end project delivery. You will be responsible for understanding client requirements and proposing suitable solutions to meet their needs effectively. It is essential to stay updated with advancements in technology, particularly in data analytics, AI/ML, DevOps, and cloud computing, to be able to communicate with clients and address their requirements efficiently. You will be engaged in all phases of the end-to-end sales cycle, including client presentations, discussions, negotiations, and finalizing deals to ensure successful closure. Having a prior understanding of market strategies is crucial, as you will need to have a deep insight into market trends, competitor analysis, and strategies to identify opportunities and establish relationships with decision-making teams. Your responsibilities will also include proactively identifying and pursuing new business opportunities, developing strong leads, and converting them into profitable contracts to drive sales growth. Establishing strategic partnerships and alliances with key stakeholders will be essential to enhance market presence, achieve profitability, and further drive sales growth. Moreover, you will be required to create business proposals and presentations that are tailored to client needs. These proposals should effectively communicate the value proposition and position the company as a preferred partner for potential clients.,

As a Technical Presales Consultant for Cloud Services in Kochi, Kerala, your role will involve collaborating with sales and technical teams to understand client requirements and recommend appropriate cloud-based and technical solutions. You will be responsible for preparing and delivering product presentations, demos, and proposals, as well as assisting in responding to technical documentation such as RFPs and RFIs. Your expertise will be crucial in acting as a technical advisor during the pre-sales process to ensure client confidence and clarity. Additionally, you will work closely with internal teams to design custom solutions based on client feedback. It is essential to stay updated on industry trends, new technologies, and best practices in cloud computing and IT services. This is a full-time, permanent role that does not focus on sales targets but requires a deep understanding of cloud services and technical solutions. A minimum of 1 year of experience in cloud services is required for this position. The work location is in person. Join our team and play a key role in bridging the gap between technical offerings and client requirements, providing valuable solutions and support throughout the pre-sales process.,

As a SuccessFactors Senior Consultant specializing in Employee Central (EC) based in Hyderabad, India, you will consult on HR best practices by analyzing current-state business processes and designing future-state processes. You will align system solutions during requirement gathering and document them as Business Requirements for implementation in SuccessFactors. Your responsibilities will include providing functional and technical support for integrations, actively participating in sales/presales activities, and mentoring junior consultants. You should be prepared for project deployments in various locations, both in India and overseas (such as the Middle East and Africa), with engagements lasting up to 1 month and requiring frequent travel. To excel in this role, you should possess 2-4 years of overall Human Capital Management (HCM) experience, with 2-3 years specializing in SAP HCM, another ERP, or HR domain experience. You should have a strong understanding of IT services and system development, a deep knowledge of HCM best practices, and a broad technical proficiency in SAP functionality and technology. Additionally, having multiple industry domain knowledge is beneficial though not mandatory. Proficiency in system integration and administration, along with effective collaboration and communication skills, both written and verbal, are essential for success in this position.,

You will be responsible for developing, implementing, and managing the social media strategy of our organization. This includes defining key performance indicators, overseeing social media content, measuring the success of campaigns, and staying updated with the latest best practices and technologies in social media. You will utilize social media marketing tools such as Buffer, attend educational conferences, and collaborate with cross-functional teams to ensure informative and appealing content. Monitoring SEO and user engagement to suggest content optimization, communicating with industry professionals and influencers to expand network, hiring and training team members, and providing constructive feedback are also part of your responsibilities. To qualify for this role, a Bachelor's degree in English, journalism, communications, or a related field is preferred. You should possess excellent communication, presentation, and client servicing skills, along with strong time management and organizational abilities. Being proactive, a self-starter, and a strategic thinker with hands-on experience is essential. Candidates with education in Online Marketing and experience in conducting paid campaigns on digital platforms with set budgets will be given preference. A minimum of 3 years of relevant experience, especially in IT services, is preferred.,

You have over 15 years of experience, with at least 5 years in a production 24/7 high-availability multi-site enterprise ERP environment. Your expertise includes application hosting, voice and data networks, security, and information protection, showcasing a deep technical and strategic understanding of IT Services and Operations delivered by Sterling. Your responsibilities will involve developing and implementing comprehensive IT infrastructure strategies to align with business goals, overseeing network management, system administration, and IT security activities. You will lead the overall infrastructure for a complex organization and network, manage day-to-day operational tasks within the IT Infrastructure team, and ensure cost-effectiveness by overseeing the annual IT budget. Your role will also require coordinating technology installations, upgrades, and maintenance, as well as working closely with the central procurement team for purchase follow-ups and vendor coordination. You will generate performance reports, ensure IT activities meet defined KRAs and KPIs, and solve complex problems by re-evaluating new factors. Additionally, you will be responsible for managing internal and external communications, being the primary escalation contact for business issues, and maintaining relationships with external organizations and suppliers. Implementing and maintaining IT security measures, ensuring compliance with regulations and standards, and collaborating with other departments to align IT infrastructure efforts with business objectives are crucial aspects of this role. Furthermore, you will lead and mentor the IT infrastructure team, fostering a culture of high performance and technical excellence. Your ability to develop and implement strategic IT infrastructure plans aligned with business objectives, provide strategic recommendations to senior management, and exhibit strong leadership skills will be essential in this position. Strong communication and interpersonal skills are necessary, as you will be required to effectively present technical information to various stakeholders, build and maintain relationships with internal and external partners, and collaborate with senior executives to provide IT infrastructure insights and recommendations. A minimum of 15 years of experience in servers, endpoints, and other Infra applications is required, along with a bachelor's degree in Information Technology, Computer Science, or a related field. Professional certifications such as CISSP or CCIE can enhance your credentials, and exposure to ITIL concepts and adoption is beneficial for this role.,

As an IT Service Sales Representative, you will play a vital role in driving revenue growth by selling IT services to both new and existing clients. Your primary responsibilities will include identifying and developing leads, understanding client needs, delivering effective sales presentations, negotiating contracts, and maintaining client relationships post-sale. You will also be required to stay updated on industry trends, meet or exceed sales targets, collaborate with technical teams, and maintain accurate sales records. To excel in this role, you should possess a Bachelor's degree in Business, IT, or a related field. Proven experience in IT service sales or a similar role with a track record of meeting or exceeding sales targets is preferred. A strong understanding of IT services such as cloud computing, networking, cybersecurity, and managed IT services is essential. Excellent communication, negotiation, and presentation skills are also crucial for success in this position. You should be able to work both independently and collaboratively in a fast-paced environment. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in the Microsoft Office Suite, will be beneficial. Additionally, you should be willing to travel as needed to meet client requirements. If you are passionate about technology and have a proven sales background, we encourage you to apply for this exciting opportunity.,

You will be responsible for managing suppliers in the IT & Services Procurement domain at IBC Knowledge Park, Bangalore. You will report to the Commodity Lead as a part of the Strategic Sourcing team at Ather. Ather is dedicated to providing unparalleled experiences to customers through indigenous Electric Vehicle (EV) products that excel in performance, comfort, and connectivity. Your role will involve: - Designing and implementing Supplier Relationship Management initiatives in accordance with organizational objectives. - Managing procurement commodities such as SaaS and On-prem Software Products & Licenses, Cloud Procurement (GCP, AWS, Azure), Engineering Outsourcing & Managed Services, Data & Telecom services, IT services, and IT Hardware, Networking equipment. - Categorizing suppliers based on strategic significance and developing customized engagement programs. - Conducting Quarterly Business Reviews (QBR) with suppliers and collaborating on action plans. - Proactively identifying and mitigating risks. - Leading the annual supplier event and monitoring supplier performance to drive improvement. - Collaborating with internal teams and suppliers for effective execution of engagement plans. - Keeping suppliers informed about Ather's updates and events. We are seeking individuals with: - Proficiency in supplier landscape understanding, value chain mapping, and Zero based costing. - Experience in formulating and executing strategies with suppliers. - Competence in managing program management pillars - time, cost, quality. - Skills in Spend analysis, negotiations, commercial understanding, and INCO terms. - Ability to work cohesively in a team, influence stakeholders, and excel under pressure. - Strong collaboration, planning, process management, and decision-making abilities. - Excellent written and verbal communication, interpersonal skills, and experience in Greenfield projects would be advantageous. Qualifications required: - A Bachelors/Masters degree in engineering from a Tier 1 or Tier 2 institute or an MBA in Supply Chain Management. - 7 - 10 years of relevant experience in Indirect commodities procurement. - Prior experience in industries like Automobile, Aerospace, or related manufacturing sectors is preferred.,

As a Business Development Executive, you will play a crucial role in expanding our client base and driving revenue growth. With 2-3 years of experience in sales, particularly in digital marketing and IT services, you will leverage your expertise to identify new business opportunities and build lasting relationships with clients. Your responsibilities will include researching potential clients, developing effective sales strategies, and conducting market analysis to stay ahead of industry trends. Key Responsibilities: - Identify and Develop New Business Opportunities: Conduct research to target potential clients from various industries and expand our customer base. - Build and Maintain Relationships: Establish and nurture strong relationships with prospective clients, partners, and stakeholders. - Sales Strategy: Develop and execute sales strategies to meet and exceed targets effectively. - Market Analysis: Conduct thorough market research to understand industry trends, competitive landscape, and customer needs. - Proposal Development: Prepare and present compelling proposals showcasing our services and solutions. - Collaboration: Work closely with marketing and project management teams to align strategies and ensure smooth execution of client projects. - Networking: Represent the company at industry events, conferences, and networking functions to promote services and expand connections. - Reporting: Track and report on sales metrics, client feedback, and market insights to drive strategic decisions. Qualifications: - Bachelor's degree in Business, Marketing, IT, or related field. - 2+ years of experience in business development or sales, preferably in digital marketing or IT services. - Strong understanding of digital marketing trends and IT solutions. - Excellent communication, negotiation, and presentation skills. - Proven ability to manage multiple projects and meet deadlines in a fast-paced environment. - Proficiency in CRM software and Microsoft Office Suite. If you are passionate about business development and have a proven track record in sales, we invite you to share your resume at karuna.s@vitelglobal.com / giri@vitelglobal.com. Join our team and be a part of our exciting journey towards success.,

As an Upwork Specialist (BDM) at IBR Infotech LLP, you will play a crucial role in managing and expanding our Upwork profile to drive sales growth for our IT services. Your responsibilities will include identifying new business opportunities, building strong client relationships, and collaborating with internal teams to deliver solutions that meet client requirements. You will be expected to handle end-to-end sales processes, from lead generation to project closure, and achieve monthly/quarterly sales targets. Key Responsibilities: - Manage and optimize the company's Upwork profile. - Identify, bid, and secure new business opportunities on Upwork. - Build and maintain strong client relationships through effective communication. - Understand client requirements and collaborate with internal teams to deliver solutions. - Handle end-to-end sales processes, from lead generation to project closure. - Achieve monthly/quarterly sales targets. Requirements: - Minimum of 2+ years of experience in IT business development, with expertise in Upwork. - Strong understanding of the Upwork platform and its bidding process. - Excellent communication and negotiation skills. - Technical understanding of IT services such as web development, app development, and software solutions. - Proven track record of successfully securing and managing projects on Upwork. Why Join Us : - Work with a dynamic team in a fast-growing IT company. - Competitive salary and performance-based incentives. - Opportunity to work on challenging projects with global clients. If you're passionate about driving business growth and possess the necessary skills and experience, we encourage you to send your resume to hr@ibrinfotech.com. Visit www.ibrinfotech.com to learn more about our company.,

Some careers shine brighter than others If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions We are currently seeking an experienced professional to join our team in the role of Consultant Specialist Proactively involve & contribute in design discussions and develop IT solutions to meet business requirements. Maintain close communication with business stakeholders & users, partner IT teams and coordinate with IT stakeholder for implementation. Support end to end systems integration, conduct system tests and provide support for system integration test and user acceptance tests, and ongoing production service. Support and maintain the software product and infrastructure, investigate and resolve problems arising in connection with IT services. Support quality review and quality assurance of deliverables. Requirements Working experience or related certifications on AWS / GCP. Knowledge in banking businesses. Working experience on test automation, secure code testing. Experience on using some development / test tools, like Jenkis, SonarQube, Sonartype IQ, JIRA, and test automation tools, etc. Broad understanding of Devops tooling Experience in cloud development, security & infrastructure, technical design, and production support with strong problem-solving skills. Knowledge and working experience on Java, Spring, Springboot, Hibernate / JPA, RESTful API, Database, cloud based application deployment and support. Knowledge and working experience on Python. Experience on unit test, interface test, performance test and turning. Knowledge on both waterfall project management and Agile methodology and tooling. Self-motivated and be able to work under-pressure. Strong written and verbal communication skills. You ll achieve more when you join HSBC www. hsbccom/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

AES provides IT services, business solutions and outsourcing for software, mobile, eCommerce, and web development Job Title: About the Role We re looking for an enthusiastic .NET Developer Intern to join our development team. This internship is a great opportunity for students or fresh graduates to gain hands-on experience in building robust applications using Microsoft technologies. Key Responsibilities Assist in designing, coding, and testing applications using C#, .NET Core, and ASP.NET Work on backend development, API integration, and database management (SQL Server) Collaborate with senior developers on real-world projects Debug and troubleshoot software issues Write clean, maintainable, and well-documented code Skills & Qualifications Basic knowledge of C#, .NET Framework, and OOP concepts Familiarity with ASP.NET MVC/Web API is a plus Understanding of HTML, CSS, JavaScript (for front-end integration) Knowledge of SQL Server and relational databases Good problem-solving and analytical skills What We Offer Hands-on experience with live projects Mentorship from experienced developers Certificate of completion & potential for full-time opportunity

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives. Role Summary: We are seeking a dynamic Services Pre-Sales Manager who stays current with technology trends and understands evolving market needs in the IT services sector. This role involves close collaboration with the sales team to identify customer pain points and propose effective solutions that drive business growth. A strong background in responding to RFPs, RFQs, and RFIs with detailed, winning proposals is essential. Key Roles and Responsibilities: Lead business development initiatives to open new accounts and achieve assigned services business targets across territories, accounts, or verticals. Stay abreast of technology trends and evolving market needs in IT services. Design and package new service offerings to complement the existing portfolio. Reassess and repackage current offerings to enhance market penetration. Work closely with the sales team to understand customer challenges and suggest effective IT service solutions. Respond to RFPs, RFQs, and RFIs with detailed, technically sound proposals. Develop RFP responses by analyzing customer requirements and engaging with stakeholders for clarifications. Build compelling technical proposals with appropriate service designs and solutions. Collaborate with sales and delivery teams to ensure alignment on cost structures and delivery commitments. Ensure timely and high-quality responses to all proposal and information requests. Create impactful presentations backed by market intelligence to support sales pursuits. Actively contribute to account mining and cross-sell initiatives by pitching relevant capabilities. Develop case studies and collaterals that demonstrate how Inspirisys has addressed specific client needs. Produce industry-specific whitepapers and technical content. Engage strategically with tools and automation OEMs/partners. Possess strong understanding of service delivery methodologies, frameworks, and automation technologies. Conduct Cost-Benefit Analyses (CBA) and support technical proposals accordingly. Demonstrate proficiency in strategic, conceptual, and consultative selling. Exhibit flexibility, adaptability, and a proactive approach to customer engagement. Have hands-on experience in building and responding to technical RFPs. Qualification: 8 16 years of experience in IT services pre-sales. Bachelor s degree in Engineering or equivalent is preferred. Postgraduate degree in Business Administration is a plus. Strong verbal and written communication skills.

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Job Title: Delivery Manager/Project Manager Location: Pune Experience Level: 10+ years Job Type: Full-time Job Summary: We are seeking an experienced Delivery Manager with over 10 years of experience in managing end-to-end project delivery, client relationships, and cross-functional teams. The ideal candidate will be responsible for overseeing project execution, ensuring timely delivery, and maintaining high client satisfaction levels while leading teams in an Agile or hybrid environment. Key Responsibilities: Lead and manage the end-to-end delivery of IT/technology projects across multiple domains. Define project scope, goals, timelines, and deliverables that support business goals. Build strong client relationships by delivering excellence and ensuring satisfaction. Collaborate with cross-functional teams including Development, QA, Product Management, and Support. Manage project risks, issues, and change control processes effectively. Drive Agile/Scrum practices and ensure alignment with organizational delivery standards. Allocate resources efficiently and track project budgets and schedules. Regularly report delivery progress and performance to stakeholders and senior leadership. Identify areas of improvement and implement best practices to optimize delivery efficiency. Required Skills & Qualifications: Bachelors degree in Engineering, Computer Science, or related field (MBA is a plus). 10+ years of overall experience, with at least 5+ years in a Delivery Manager or similar role. Strong knowledge of SDLC, Agile, Scrum, and/or Waterfall methodologies. Proven experience in stakeholder and client relationship management. Excellent project planning, execution, and leadership capabilities. Strong analytical, problem-solving, and decision-making skills. Experience with tools like JIRA, MS Project, Confluence, or equivalent. Strong verbal and written communication skills. Preferred Qualifications: PMP / PRINCE2 / Scrum Master certification. Experience delivering cloud-based or digital transformation projects. Domain knowledge in BFSI, Healthcare, Retail, or Telecom (based on your companys industry). Experience working with geographically distributed teams and clients. Employee Benefits: Group Medical Insurance Cab facility Meals/snacks Continuous Learning Program Company Profile: Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada and South Africa. We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their transformation journey and provides services around Information Security, Cloud Services, Data and AI, Automation, Application Development and IT Operations. URL - http://stratacent.com Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factor protected by law. ",

Who we areCitiusTech - Shaping Healthcare Possibilities.CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.Our PurposeWe are shaping healthcare possibilities to make our clients businesses successful, which is not just a statement but our purpose, driving us to explore what s next in healthcare.Our goal is clear: to make healthcare better for all more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firmsOur visionTo inspire new possibilities for the health ecosystem with technology and human ingenuity.What is in it for youAs a Senior Healthcare Business Analyst, you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards. Responsibilities: - Deliver technical preliminary design documents. Involve in detailed analysis of data systems that help solving complex business problems in an agile environment. Provide consulting support to IT and Business partners by researching, identifying and resolving complex technical problems. Meet defined deadlines, and maintain a high level of quality. Create system test plans, test criteria, and test data. Understand and participate in deliverables required by approved Development Lifecycles. Create program, system, operational and User documentation. Perform testing, and document the results. Adhere to policies, procedures, and standards in place within IT and all corporate policies, procedures, and standards to improve policies and procedures where appropriate.Experience: - 5 - 7 YearsLocation: - Mumbai Pune Chennai BangaloreEducational Qualifications: - Engineering Degree BE/ME/BTech/MTech/BSc/MSc. Technical certification in multiple technologies is desirable. Relevant industry recognized certification related to project management, e.g. CSPO, PMP, Agile PM, SAFeSkills: -Mandatory Technical Skills: - Experience in working as a Business Analyst within the US Healthcare domain Strong knowledge of Advanced SQL queries , ETL and Data warehousing tools Strong analytical and problem-solving skills Good Analytical and Time Management Skills Good attitude and open to change Experience working in Agile model Excellent communication skills Expected deliverables include but are not limited to requirement analysis, system analysis, source code documentation, test case development, testing, and other documentation. In this position it is essential that departmental policies and procedures be adhered to. Those include, but are not limited to, technical and architecture standards, production implementation standards, regular status reporting, regular participation in team, regular one on one meetings with Lead or Manager, and providing work estimates and regular time tracking. Good to Have Skills: - Development/Data analyst experience Data Warehousing Experience in working on tools such as Microsoft Project, Jira and Confluence Strategic Thinking Knowledge of vulnerability and security domain is an add on benefit Our commitmentTo combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we re humanizing healthcare to make a positive impact on human lives.What drives usAt CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.Rated by our employees as the Great Place to Work for according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.Our EVPBe You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. To learn more about CitiusTech, visit https: / / www.citiustech.com / careers and follow us on Happy applying

Who we areCitiusTech - Shaping Healthcare Possibilities.CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.Our PurposeWe are shaping healthcare possibilities to make our clients businesses successful, which is not just a statement but our purpose, driving us to explore what s next in healthcare.Our goal is clear: to make healthcare better for all more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firmsOur visionTo inspire new possibilities for the health ecosystem with technology and human ingenuity.What is in it for youAs a Senior Healthcare Business Analyst , you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards. Responsibilities: - Deliver technical preliminary design documents. Involve in detailed analysis of data systems that help solving complex business problems in an agile environment. Provide consulting support for IT and Business partners by researching, identifying and resolving complex technical problems. Meet defined deadlines, and maintain a high level of quality. Create system test plans, test criteria, and test data. Understand and participate in deliverables required by approved Development Lifecycles. Create program, system, operational and User documentation. Perform testing, and document the results. Adhere to policies, procedures, and standards in place within IT and all corporate policies, procedures, and standards to improve policies and procedures where appropriate.Experience: - 7 - 8 YearsLocation: - Mumbai Pune ChennaiEducational Qualifications: - Engineering Degree BE/ME/BTech/MTech/BSc/MSc. Technical certification in multiple technologies is desirable. Relevant industry recognized certification related to project management, e.g. CSPO, PMP, Agile PM, SAFe Skills: -Mandatory Technical Skills: - US Healthcare domain knowledge is a must. Strong knowledge of SQL, demonstrated capability in writing complex queries, joins, creating report, and more Experience working in data warehouse, Data management and migration projects are a must. Should be able to work with DBA, DB developers Work within identified scope of project, gather business requirements by working with business stakeholders, and Vendors (or cross-functional technical teams) Must have worked on creating BRD, FRDs, UML and flow diagram Ability to facilitate business requirement, elicitation sessions for multiple stakeholders Capture and write document business requirements including system application flows and impacts Development of new process flows and functionality integration, and adding any needed clarity to requirements and documenting progress. Identify potential issues and risks after conducting a gap analysis Plan and consult with business stakeholders on data reporting and trending reports as needed Primary contact to assist in defining business system requirements Work with appropriate departments to ensure technical information is accurate and documented Create and apply diagrams that represent the flow, process, and transformation of data within various systems for current and future state Maintain approved project artifacts, and follow version control processes Good attitude and open to change Experience working in Agile model Excellent communication skills Expected deliverables include but are not limited to requirement analysis, system analysis, source code documentation, test case development, testing, and other documentation. In this position it is essential that departmental policies and procedures be adhered to. Those include, but are not limited to, technical and architecture standards, production implementation standards, regular status reporting, regular participation in team, regular one on one meetings with Lead or Manager, and providing work estimates and regular time tracking. Good to Have Skills: - Development/Data analyst experience Data Warehousing Experience in working on tools such as Microsoft Project, Jira and Confluence Strategic Thinking Knowledge of vulnerability and security domain is an add on benefit Our commitmentTo combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we re humanizing healthcare to make a positive impact on human lives.What drives usAt CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.Rated by our employees as the Great Place to Work for according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.Our EVPBe You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. To learn more about CitiusTech, visit https: / / www.citiustech.com / careers and follow us on Happy applying!

Who we areCitiusTech - Shaping Healthcare Possibilities.CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.Our PurposeWe are shaping healthcare possibilities to make our clients businesses successful, which is not just a statement but our purpose, driving us to explore what s next in healthcare.Our goal is clear: to make healthcare better for all more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises |40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firmsOur visionTo inspire new possibilities for the health ecosystem with technology and human ingenuity.What is in it for youAs a Software Engineer HL7 you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standardsResponsibilities: - Understand and work on Mirth Connect channel configurations. Perform message reprocessing, and troubleshoot interface issues. Provide on-call support as required. Coordinate effectively with other developers and team members. Attend client calls, when needed, to support integration efforts. Ensure compliance with healthcare data standards and privacy regulations. Document workflows, configurations, and technical processes. Experience: - 1 3 YearsLocation: - Mumbai Pune Bangalore Chennai Hyderabad Educational Qualifications: - Engineering Degree BE/ME/BTech/MTech/BSc/MSc. Technical certification in multiple technologies is desirable. Skills: -Mandatory Technical Skills: - Basic knowledge of Mirth Connect and HL7 standards Familiarity with JavaScript, SQL, and XML Good communication skills and ability to work in a team Willingness to work in night shift (6:00 PM to 3:00 AM IST) Our commitmentTo combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we re humanizing healthcare to make a positive impact on human lives.What drives usAt CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.Rated by our employees as the Great Place to Work for according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.Our EVPBe You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. To learn more about CitiusTech, visit https: / / www.citiustech.com / careers and follow us on Happy applying!

Who we areCitiusTech - Shaping Healthcare Possibilities.CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.Our PurposeWe are shaping healthcare possibilities to make our clients businesses successful, which is not just a statement but our purpose, driving us to explore what s next in healthcare.Our goal is clear: to make healthcare better for all more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firmsOur visionTo inspire new possibilities for the health ecosystem with technology and human ingenuity.What is in it for youAs a Product Analyst Product Management, you will be a part of an Agile team to design and build healthcare applications and implement new features while adhering to the best coding development standards. Responsibilities: - Develop and execute comprehensive product marketing strategies to drive product adoption and market penetration. Create compelling product messaging and positioning that differentiates products in the market. Collaborate with the product management team to understand product features and benefits, and translate it into customer-centric marketing materials. Conduct market research and competitive analysis to identify market trends and opportunities. Conduct product demonstrations and presentations for prospective customers. Develop and deliver technical proposals and solutions that address customer needs and requirements. Collaborate with the sales team to identify and qualify sales opportunities.Experience: - 1 3 YearsLocation: - Mumbai Pune Chennai BangaloreEducational Qualifications: - Engineering Degree BE/ME/BTech/MTech/BSc/MSc. Technical certification in multiple technologies is desirable.Skills: -Mandatory Technical Skills: - End-to-end Solutioning for features as part of product backlog Understanding of US Healthcare domain Experience in Healthcare-related analytics, reporting, software/consulting Excellent data visualization skills Professional experience in Tableau, Power BI or any other data visualization tool Experience in creating, prototype analysis and reports Ability to conduct secondary research, communicate with end user clients to understand and create requirements Ability to translate and share requirements/prototypes to Engineering teams with clarity Keep abreast of competitor products and industry trends Excellent communication skills Answer incoming questions about the product and its capabilities Assess and address technical risks Understand and analyze data pipelines, algorithms, and automated systems Serve as a product evangelist and subject matter expert to the technical/developer community Coordinate beta tests.Good to Have Skills: - Knowledge of Power BI/Tableau is a must Problem-solving skills Analytical mind with a business acumen Proven experience as a Analytics PM or similar role Knowledge of Strong portfolio Our commitmentTo combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we re humanizing healthcare to make a positive impact on human lives.What drives usAt CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.Rated by our employees as the Great Place to Work for according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.Our EVPBe You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. To learn more about CitiusTech, visit https: / / www.citiustech.com / careers and follow us on Happy applying!

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn t mean you ve got to go it alone. Over 1600 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that s connected connected by freedom. Position Overview: We are seeking a strategic and experienced ITSM manager for our IT Service Management function. This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization. This role requires strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation. ESSENTIAL JOB FUNCTIONS: Develop and execute strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework) to optimize IT service delivery, support business objectives, and drive operational efficiency. Lead and manage a team of professionals, including Ops Managers, leading tool configuration, ensuring alignment with organizational goals and priorities. Establish and monitor key performance indicators (KPIs), metrics, and benchmarks to assess ITSM performance, identify areas for improvement, and drive continuous service improvement initiatives. Collaborate with IT leadership, stakeholders, and business units to understand service requirements, prioritize initiatives, and align ITSM activities with business objectives. Drive the adoption and compliance of processes across the organization, ensuring adherence to service level agreements (SLAs), operational standards, and regulatory requirements. Lead the implementation and optimization of ITSM tool (e.g., ServiceNow) to automate workflows, streamline processes, and enhance the end-user experience. Provide strategic guidance and recommendations to senior management on ITSM trends, technologies, and industry standards to drive innovation, cost-effective solutions, and competitive advantage. Manage vendor relationships, contracts, and service level agreements (SLAs) for third-party service providers supporting ITSM operations. Develop and manage the resource allocation, and staffing plans to support current and future operational needs. Prepare and present regular reports, analyses, and recommendations to senior management and stakeholders on ITSM performance, projects, and initiatives. Lead the best sharing practices within the Managed Services. Focus on constant training and development of the operations teams Responsible for contribution in the development of Governance Services IP. REQUIREMENTS: Bachelor s degree in information technology, Computer Science, Business Administration, or related field (or equivalent work experience); Master s degree preferred. Proven experience (8+ years) in IT service management or related roles, with demonstrated leadership experience in defining and implementing ITSM strategies and managing ITSM teams in complex organizational environments. Strong technical expertise in ITSM frameworks (e.g., ITIL, COBIT) Experience with ITSM tools and technologies, including implementation, optimization, and integration with other IT systems and platforms. Excellent leadership, interpersonal, and communication skills, with the ability to influence and collaborate effectively at all organizational levels. Strong analytical and problem-solving abilities, with a strategic mindset and a focus on driving continuous improvement and operational excellence. ITIL Expert certification or higher-level ITIL certifications preferred. Proven track record of successfully leading ITSM programs, initiatives, and projects. Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet Time management Ability to meet deadlines and work under pressure. Self-motivated and able to work independently with limited supervision Flexible on timings and willingness to work in an unstructured environment Familiarity with the tools, concepts, and methodologies of quality management. At ISG, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

[{"Salary":null , "Remote_Job":false , "Posting_Title":"Junior Network & Infrastructure Support Engineer" , "Is_Locked":false , "City":"Saltlake" , "Industry":"IT Services","Job_Description":" Role Overview: We are looking for a motivated and detail-oriented individual who wants to build a career in networking and infrastructure support. This role offers hands-on exposure to working with firewalls, switches, server hardware, and IT asset management in a live data center environment. Key Responsibilities: - Assist in basic configuration tasks on FortiGate firewalls (VPN, port forwarding, internet access rules) - Support setup and cabling of network switches and servers - Learn to configure RAID, access IPMI interfaces, and perform OS installations - Maintain IT asset records and inventory of data center equipment - Update documentation, network diagrams, and server logs under supervision - Communicate with vendors and internal teams for hardware coordination and issue resolution Requirements Must-Have Skills: - Basic understanding of computer networking (TCP/IP, IP addressing, VLANs) - Familiarity with concepts of firewall and switch usage - Good communication skills and willingness to work in a structured environment - Strong desire to learn and grow in data center and IT infrastructure support - Attention to detail and basic documentation habits Good-to-Have Skills: - Exposure to FortiGate, Mikrotik, Cisco, or other network devices - Hands-on experience in any server or network lab setup during coursework - Any internship, project, or lab work in server deployment, RAID, or IPMI - Basic scripting knowledge or Linux/Windows OS installation experience Educational Qualification: - Diploma or Bachelors Degree in IT, Computer Science, Electronics, or a related stream - Candidates who have completed a recognized networking course (e.g., CCNA, hardware networking diploma) will be given preference Benefits Why Join: - Great opportunity for early-career professionals to gain hands-on infrastructure skills - Work alongside experienced network and infrastructure engineers - Exposure to real-world data center operations, firewall and switch management - Structured training, SOPs, and mentorship provided for

Job Title: Business Development Executive Location - Ahmedabad (Onsite), Hybrid / Remote (Bangalore) Department - Sales Job Type - Full-time/Permanent Why Aubergine Aubergine is a global transformation and innovation partner , shaping next-gen digital products through consulting-informed execution that integrates strategy, design, and development. Since 2013, we ve built 400+ B2B and B2C products worldwide , turning powerful ideas into impact-driven experiences. We are one of the top global B2B companies on Clutch , rated highest among more than 80,000 technology service providers. With more than 150 digital thinkers , we are home to some of the brightest, most passionate people around the world who are committed to delivering excellence. We re not just another workplace. We re officially Great Place To Work certified , with an exceptional trust index rating, making Aubergine a community where you can thrive and grow. About the role We are looking for a proactive, detail-oriented Business Development Executive to join our sales team, supporting outbound efforts for Aubergine.co s digital product design and development services. As a BDE, youll help uncover new business opportunities, reach out to potential clients, and support the full sales cycle in partnership with our senior sales and marketing leads. What Youll Do Conduct research to identify potential leads and target companies. Assist in crafting and executing outbound sales campaigns via email, LinkedIn, and calls under guidance. Manage and update the lead pipeline; log all activities in the CRM with accuracy. Participate in prospecting activity, including list building and initial outreach. Qualify leads by following set frameworks and escalate qualified prospects to senior team members. Support in scheduling introductory calls/meetings and preparing sales materials or presentations. Help nurture relationships with prospects by ensuring timely follow-ups and basic client communication. Work with marketing and delivery teams to tailor outreach materials and proposals as needed. Stay updated on company portfolio, digital product trends, and sales best practices. What we look for Bachelor s degree in Business, Marketing, or related discipline (MBA is a plus). Comfortable with prospecting via email, LinkedIn, and basic calling. Able to clearly articulate company offerings in a concise, engaging manner. Familiarity with CRM tools (e.g., HubSpot, Pipedrive, Zoho) and strong organizational skills. A natural relationship builder who is approachable, positive, and eager to learn. Demonstrated ability to follow targets and activity goals, taking direction well from leadership. Excellent written and verbal communication in English Experience in going to events, conferences, and attending client meetings. Must Have skills Holding 5-9 years of experience in an IT services firm focused on conversion-focused B2B Outbound sales, Lead Gen and Business Development . (Must have) Proven ability to drive the sales process from plan to close (Must have) Proficient in Google Docs, Spreadsheet & Slides/PowerPoint software (Must have) MUST BE A go-getter Ability to find, learn and leverage AI Tools in the BD process to speed up and convert deals. What we offer 5 days working Competitive salary and performance-based bonuses Flexible shift timings Company-sponsored certifications Flat hierarchy Carrom, Table tennis & Cricket tournament participation for interested employees Team bonding activities Work from Home, only for

Key Responsibilities: IT Strategy and Management: Develop and implement the hotels IT strategy in alignment with the overall business objectives. Evaluate and oversee the integration of new technologies to improve hotel operations and guest services. Maintain an up-to-date understanding of current IT trends and innovations, recommending relevant solutions for implementation. Infrastructure and System Management: Oversee the design, installation, and maintenance of the hotel s IT infrastructure, including networks, servers, and hardware. Manage the hotels management software systems. Ensure the availability and reliability of IT systems, with minimal downtime. Cybersecurity and Data Protection: Implement and monitor cybersecurity measures to protect data, networks, and systems against security breaches. Ensure compliance with data protection regulations. Technical Support and Troubleshooting: Provide technical support for hotel staff and assist with resolving any software or hardware issues. Train staff on IT protocols and the use of hotel systems to ensure maximum productivity and minimal disruption. Maintain a ticketing system for IT support requests, managing resolution timelines and escalating critical issues as necessary. Vendor and Budget Management: Negotiate contracts and coordinate with vendors for IT services, software, and equipment purchases. Manage the IT budget, controlling expenses and finding cost-effective solutions for technology investments. Project Management: Lead and manage IT projects from inception to completion, ensuring they are delivered on time and within budget. Collaborate with other departments to understand their technology needs and implement solutions that improve workflows. Oversee the rollout of new software updates or systems upgrades, managing testing phases to minimize disruptions. Data Management and Reporting: Ensure proper data management practices are in place, including data backup, recovery, and archiving procedures. Generate IT-related reports and analytics to support strategic decision-making. Maintain system documentation, including configuration, process workflows, and standard operating procedures. Guest Experience Enhancement: Implement technology solutions that improve the guest experience. Collaborate with marketing and customer service teams to leverage technology for personalized guest engagement and loyalty programs. Troubleshoot and enhance guest-facing technology to ensure user-friendly operation and satisfaction.

IT Services Analyst Location: India Ref: REF2543Q Job Function: Information Technology Company Description At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the worlds toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field. Job Description The IT Services Analyst is responsible for all handling all Tier 1/ 2 / 3 tickets and deployment / support activities relating to all personal computing devices and associated software under the direction of service delivery manager. The function is responsible for ensuring the defined customer care philosophy is adhered to and driving efficiency, effectiveness and customer satisfaction to all BIS customers. To work alongside colleagues to ensure support incidents are resolved within standard BIS SLA s. Identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT s. Respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact. Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths. Collaborate and work with colleagues around the globe from different functions, vendors and service providers as required. Qualifications Responsibilities: Support the OS installation, troubleshooting and support of all Windows PC, laptops / desktops / workstations, as well as iPhone & Android cell phone support Manage tickets and service requests to BIS standards and ensure BIS SLT targets are met . Provide tier 1/2/3 technical / remote support to all Smiths employees. Monitor and ensure responses to incidents and service requests are within specified Service Level Agreements Provide support to Manufacturing environment for hand scanners, label printers and other manufacturing devices connected via network Assist the GSD / Client Services Supervisor and support other GSD / Client Services Analyst in the implementation and maintenance of policies, procedures and associated training plans Provide necessary support to ad-hoc projects for BIS Enable provisioning of desktop devices when required Provide knowledge transfer and training to colleagues as required Prepare and deliver devices to final customers Monitor and ensure responses to incidents are within standard SLA s Support VIP and senior management Regularly monitor & manage the local ISP s to address any issues / downtime and bandwidth are operating effectively at all sites. Regular review of IT assets by working closely with CS team in terms of stock and to support any break fix and new hire support. Availability to travel to support other Smiths locations / sites as and when required. Technical skills: Experience in a customer service oriented, customer support environment and IT service desk environment desire. Experience in hardware, software, operating systems, networking, remote connectivity knowledge and Workstation management support Experience with Windows10/11, Microsoft Business Products, LAN/WAN, Microsoft O365 products (Teams, OneDrive, Outlook). Workstation management and desk side support Strong communication and collaboration skills Ability to organize and manage multiple tasks and priorities. Knowledge of ITIL Service Delivery processes Experience of working in a Customer Support environment Experience in VIP support. Maintain confidentiality of information; communicate effectively with the more difficult customers

Job Description Preferred Location: Bangalore/Pune Responsibilities: Draft, review and negotiate a broad spectrum of commercial contracts including master services agreements, statements of work, software license agreements, strategic alliance/partnership agreements (e.g. MSSP arrangements, reseller contracts etc.), SaaS agreements, data protection agreements, GDPR amendments and NDAs. Support infrastructure and managed service deals involving multi-vendor ecosystems and complex flow-down/flow-up structures. Collaborate with cross-functional teams to ensure that the contract terms align with the business goals and mitigate potential risks. Provide ongoing legal support on data protection and global privacy compliance matters, including information security risk assessments, and privacy awareness initiatives. Draft, review and negotiate vendor contracts, including subcontractor agreements, agency worker contracts, etc. Provide legal advice to internal stakeholders, including Sales, Delivery, Marketing, Infosec and HR, on legal issues and risks. Assist the local HR teams with the management of various labor and employment matters, policies, and inquiries. Contribute to the continuous improvement of contract playbook, templates and knowledge repository. Partner with Legal Operations team to support CLM implementation and other global legal projects focused on efficiency and automation. Stay updated on legal developments impacting the IT services industry and proactively communicate implications to internal teams. Requirements: Experience handling complex commercial transactions, including IT outsourcing services agreements, IT infrastructure deals, partner/alliance agreements, SaaS agreements, software licensing agreements, and GDPR amendments. Strong drafting, negotiation and stakeholder management skills. Ability to work independently and deliver practical, business-friendly legal advice. Flexibility and willingness to work on a broad variety of legal matters with a team-player attitude. Excellent written and oral communication skills to facilitate successful interaction with all levels of management and staff. Prior experience in EMEA based commercial contracts is preferred. Prior experience working with contracts through CLM tools is an added advantage; proficiency in Microsoft Office Suite is mandatory. Education & Experience: Bachelor s degree in law from a recognized institution/university. Minimum 6 7 years PQE, ideally within an in-house legal team in the IT or technology sector. Prior experience supporting IT outsourcing or infrastructure-led engagements is strongly preferred.