It Operations Engineer

Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues.

Key Responsibilities

Monitor and manage network environments

• Ensure optimal performance and update of critical network infrastructure

Provide technical support to end users

• Resolve issues relating to hardware, software and mobile telephony across our end userbase

Perform routine maintenance and updates

• Maintain and update network and compute environments

Collaborate with other functions and teams within IT and the wider business unit

• Troubleshoot and resolve complex technical issues

Maintain knowledge documentation

• Document network configurations, procedures and known issues

Assist in the implementation of new technologies

• Implement and upgrade new services and platforms, adhering to appropriate change controls

Ensure compliance with company policies

• Adhere to company and industry standards for security, data protection and all Standard Operating Procedures

Respond to and manage incidents and service requests

• Respond and resolve incidents and requests within SLA/OLA

Manage and support Microsoft Azure environments

• Monitor performance, troubleshoot issues and ensure security and compliance

Implement and maintain Azure based solutions

• Manage virtual machines, storage accounts and networking components

Major Incident Management

• Working with Service Management, coordinate and document major incidents through to resolution

Problem Management

• Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information

Change Management

• Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes

Other

• Carryout any other reasonable duties as requested.

Functional Competencies (Technical knowledge/Skills)

• Strong knowledge of network protocols, hardware, and software.
• Experience with network monitoring tools and troubleshooting techniques.
• Familiarity with end-user computing environments, including desktops, laptops, and mobile devices.
• Experience with Microsoft Azure, including managing virtual machines, storage, and networking components.
• Proficient in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration, Service desk, Noc is mandatory.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management

Experience, Education, and Certifications

• Proven experience in a similar role within a Network Operations Center or IT Service Desk environment.
• Proven experience in Azure administration, Azure networking, Azure firewalls, Azure backup, Commvault backup, Linux and windows administration is required.
• Bachelor's Degree in a technical discipline or equivalent project-related experience.
• Willingness to work in a shift-based role supporting a 24x7 rotational.
• Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential.
• English: Fluent.