Senior Application Support Engineer

Zycus Infotech

3 - 8 years

10 - 20 Lacs

pune bengaluru mumbai (all areas)

Posted:1 day ago| Platform:

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Skills Required

configuration procure to pay source to pay gep smart new release post implementation support requirement gathering application support uat coupa ivalua

Work Mode

Hybrid

Job Type

Full Time

Job Description

Senior Application Support Engineer

Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.)
Provide training to customers on upcoming changes for new releases every quarter.
Proactively communicate with customers and resolve their issues.
Plan, Estimate and drive the execution of change and service requests.
Identify patterns in customer raised tickets (issues and queries) and work towards permanently addressing them.
Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.
Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing like customer KYC
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of our product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customers business needs.

External Skills And Expertise

What will you require to be successful in this role:

Bachelors degree in IT / Engineering / Business Systems or related field.
Zycus, Coupa, iValua, GEP certification (preferred) or equivalent S2P/P2P certifications.
Prior experience in Source-to-Pay (S2P) or Procure-to-Pay (P2P) solutions like SAP Ariba, Coupa, Ivalua, Basware, Jaggaer, or similar platforms preferred.
Experience Level: 2-5 years
Willingness to work in 24 X 7 shifts
Excellent written and oral communication skills is a must.
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Collaboration with various internal and external stakeholders.
Ability to learn, execute and excel. Multitask and work with priorities.
Working hours : As per the geography and region assigned.

What We Offer

Opportunity to work with
global Fortune 500 clients
in a high-impact, premium support capacity.
A collaborative and innovative work culture where customer satisfaction is at the heart of what we do.
Professional growth opportunities with exposure to
cutting-edge SaaS procurement technology
.
Competitive compensation and benefits.

About Zycus:

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