2532 Service Desk Jobs - Page 19

Designation: Service Desk Executive Location: Gurugram Experience: Minimum 2 years Key Responsibilities : 1. Service Desk and IT Support Responsible for logging IT issues via phone, email, chat, and web portal. Log, track, and resolve incidents using ManageEngine and ADX tools. Assign tasks to engineers and ensure timely closure. Ensure HP warranty and AMC support coverage for all IT equipment. 2. Data Management and Reporting Maintain HP warranty call tracker in ADX. Ensure SLA compliance and generate the following management reports: Daily Open Call Reports Summary and CSAT Reports Printer/Projector Reports AMC Tracker Reports (Monthly) MIS Reports (Weekly/Monthly) Monthly Service Desk Presentations 3. Procurement and Vendor Coordination Obtain quotations for hardware and coordinate internal approvals. Process purchase orders (POs) and track invoice submissions. Follow up to ensure timely vendor payments. Coordinate with vendors to ensure smooth supply chain operations. 4. Vendor and Team Performance Monitoring Monitor the daily performance of engineers across all locations. Compile and submit daily performance and activity reports.

Technical Support Engineer, Bengaluru (0-3 years experience can apply) LOOKING ONLY FOR IMMEDIATE JOINERS - CTC: 4.6 - 5.8 LPA ( Depending Upon Last 30% Hike ) - B.Tech/BCA/B.E/ B.Sc Comp Sc. Freshers can also apply - Excellent English communication skills mandate (both verbal and written) - 24*7 shift Interested: Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Position Overview We are seeking a dedicated and skilled IT Service Desk Analyst to join our dynamic team in Pune and Mumbai City. This full-time position offers an exciting opportunity for individuals with a passion for technology and customer service. As an IT Service Desk Analyst, you will play a crucial role in ensuring the smooth operation of our IT services, providing support to our users, and contributing to the overall efficiency of our IT department. Key Responsibilities Provide first-line support to end-users for IT-related issues, ensuring timely resolution of incidents and requests. Utilize ticketing tools to log, track, and manage service requests and incidents effectively. Assist users with VPN connectivity issues, ensuring secure and reliable access to company resources. Implement ITIL best practices to enhance service delivery and improve user satisfaction. Support Office 365 applications, troubleshooting issues and providing guidance to users. Manage user accounts and permissions in Active Directory, ensuring compliance with company policies. Collaborate with other IT teams to escalate and resolve complex technical issues. Participate in the development and maintenance of knowledge base articles and documentation. Contribute to continuous improvement initiatives within the service desk operations. Work on a rotating schedule to provide 24/7 support coverage as needed. Qualifications The ideal candidate will possess the following qualifications: A minimum of 4 to 9 years of experience in an IT service desk or support role. Proficiency in using ticketing tools and service desk software. Strong understanding of VPN technologies and troubleshooting methods. Familiarity with ITIL framework and best practices. Experience with Office 365 applications and services. Knowledge of Active Directory management and user account administration. Excellent communication and interpersonal skills, with a customer-centric approach. Ability to work effectively in a fast-paced environment and manage multiple priorities. Strong problem-solving skills and attention to detail. We are looking to fill 10 positions for this role, and we encourage all qualified candidates to apply. If you are passionate about IT support and eager to contribute to a collaborative team, we would love to hear from you! Join us in delivering exceptional IT services and support to our users while advancing your career in a thriving environment. Apply today!

FinBox: Where Fintech Meets Fun! Welcome to FinBox, the buzzing hive of tech innovation and creativity! Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years FinBox is a Series A funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines, Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance So far, weve helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month, Why Should You Be a FinBoxer Innovative Environment: At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of what's possible in fintech, Impactful Work: Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike, Growth Opportunities: We are a Series A funded startup and have ample opportunities for growth, professional development and career advancement, Collaborative Culture: Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another, Whos a Great FinBoxer: At FinBox, were on the lookout for exceptional folks who are all about innovation and impact If youre excited to shake things up in the banking & financial services world, keep reading! Creative Thinkers: If your brain is always bubbling with out-of-the-box ideas and wild solutions, youre our kind of person We love disruptors who challenge the norm and bring fresh perspectives to the table, Customer Heroes: Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy, Team Players: We believe in the power of ?we ? If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, youll fit right in, How You'll Contribute Data Analytics & Insights: Analyze large datasets to generate meaningful insights and measure business impact, Model Development & Experimentation: Design and deploy predictive models, leveraging statistical and machine learning techniques to drive business growth, Algorithm Development: Create and optimize algorithms to extract and process data, improving decision-making processes, Experimentation & A/B Testing: Conduct rigorous experimentation to refine products and optimize business strategies, Visualization & Reporting: Build dashboards and automated reports using visualization tools to communicate insights effectively, End-to-End Data Processing: Gather, clean, and pre-process data for insight generation and model building, Stakeholder Collaboration: Work closely with product, engineering, and business teams to translate informal requirements into problem statements and solutions, Model Deployment: Deploy ML models and ensure they are optimized for production and business applications, Who You Are 8+ years of experience in data science, with a strong background in the finance or fintech sector, Working experience at a Banks/NBFCs will be preferred, Expertise in Python/R, SQL, and Excel for data analysis, modeling, and automation, Proficiency in AWS & Git for cloud-based deployment and version control, Strong knowledge of statistical methods and machine learning techniques, including regression, clustering, decision trees, bootstrapping, and survival analysis, Hands-on experience with data visualization tools such as Tableau, Power BI, or open-source libraries, Strong problem-solving and communication skills to simplify complex models and insights for business stakeholders, Experience in deploying data science solutions at scale, with a focus on automation and real-time analytics,

ole- Technical support engineer Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US contact Divya - 9828965875 Email- divyaghrs7@gmail.com

Enormous Enterprise LLC is looking for Jira Developer to join our dynamic team and embark on a rewarding career journey Jira Administration: Manage and administer the Jira software platform, including user management, access controls, and permissions. Configure and maintain Jira projects, workflows, screens, and fields according to organizational requirements. Workflow Development and Customization: Design, implement, and customize Jira workflows to align with business processes and project management methodologies. Define and configure workflow transitions, statuses, and notifications to optimize team collaboration and productivity. Jira Configuration: Customize Jira projects by configuring issue types, fields, screens, and project-specific settings. Ensure proper configuration of Jira boards, filters, dashboards, and reports to meet the needs of various teams and stakeholders. Plugin Management: Evaluate, install, configure, and upgrade Jira plugins and add-ons to extend the functionality of the Jira platform. Collaborate with development teams to develop and maintain custom plugins or integrations as needed. User Support and Training: Provide technical support and guidance to Jira users, including issue troubleshooting, user training, and best practice recommendations. Respond to user inquiries, resolve issues, and ensure a positive user experience with Jira. Minimum of 6 years of related experience Bachelor's degree or equivalent experience Minimum 4-years experience as a Jira developer creating and maintaining Jira configurations, automation of complex workflows as well as s

Role Summary: Provide technical support for desktops, laptops, OS, software, and peripherals to ensure smooth IT operations. Key Responsibilities: Troubleshoot hardware, software & network issues. Install, configure & upgrade systems/applications. Set up user accounts, workstations & peripherals. Handle tickets & provide remote/onsite support. Maintain IT inventory & documentation. Basic knowledge of Windows/Mac OS, networking & Office 365. Strong troubleshooting & communication skills.

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to EduBridge's curriculum. Provide hands-on training in IT ticketing tools, troubleshooting, remote support, customer interaction, and professional communication. Conduct mock scenarios, live ticket resolution demos, and role plays to enhance learner preparedness. Support job readiness through resume workshops, mock interviews, and job portal guidance. Work closely with Placement Managers to assess learner employability. Track learner progress, counsel for improvement, and reduce dropouts. Submit timely reports on learner performance, attendance, and session quality. Preferred candidate profile: Education: Graduate in IT/Computer Science or related field. ITIL certification is a plus. Experience: 25 years in IT Support/Service Desk roles OR training experience in similar domains. Skills Required: Excellent verbal and written communication Hands-on experience with ticketing tools (like ServiceNow, Zendesk, Freshdesk) Strong knowledge of troubleshooting practices and remote support Ability to engage and motivate young learners Familiarity with virtual training platforms and digital tools Why Join EduBridge? Be a part of India's skill revolution in the digital and IT sector. Impact lives while growing your own career in L&D. Explore diverse growth paths: SME, Lead Trainer, Quality Manager, and more. Thrive in a collaborative and ethical work culture. Apply Now Be the change-maker in the future of India's workforce.

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient call anusha@7815982900 call suman@7848820049 call kashish@7816842400 call hr pooja@9886112704 hr mayur@9343402211

3+ years of experience in a Global Service Desk role Candidate must be experienced with Windows and Mac Agents will be responsible for taking calls and chats to assist the users Interested : madhurekha.b@pacerautomation.in or Contact : 6374954156

As a Technical Support Specialist at UST in Trivandrum, you will play a crucial role in providing efficient support services to ensure smooth operations across various IT functions. With 3-5 years of experience, you will have the opportunity to utilize your strong interpersonal and communication skills to interact effectively with different teams and customers. Your analytical mindset will be essential in understanding and addressing customer issues while ensuring adherence to Standard Operating Procedures (SOPs) and timely escalation of issues within Service Level Agreements (SLAs). In this role, you will be responsible for troubleshooting desktop and laptop connectivity issues using basic network commands and managing server operations. Your proficiency in operating system commands, virtualization, server/client OS installations, and basic software installations will be key in providing support for various tasks. Additionally, you will monitor enterprise storage and backup solutions, resolve storage and backup issues, and utilize ticketing tools for effective tracking and resolution. Your expertise in database management will enable you to modify or create queries to meet business requirements, optimize tables for efficiency, and possess data modeling skills. Furthermore, you will handle end-user calls, manage ticketing tools for issue resolution, and demonstrate strong troubleshooting skills to efficiently resolve technical issues. Knowledge of Active Directory (AD) and antivirus software will be crucial in ensuring security and compliance within the organization. Key Skills: Technical Support, Service Desk, Active Directory About UST: UST is a global digital transformation solutions provider with a track record of partnering with leading companies worldwide for over 20 years. With a team of over 30,000 employees in 30 countries, UST focuses on embedding innovation and agility into their clients" organizations. By leveraging technology, expertise, and purpose-driven leadership, UST aims to make a significant impact through transformation, touching billions of lives in the process.,

The Senior Help Desk Manager will serve as the strategic liaison between customers, internal helpdesk support teams, and multiple backend service vendors. This role is responsible for ensuring seamless coordination across all stakeholders to deliver a consistent, high-quality technical support experience. The individual will leverage strong enterprise IT expertise to drive operational excellence, optimize processes, and foster customer satisfaction. Key Responsibilities: Vendor Management: Oversee and manage relationships with all helpdesk service vendors. Ensure compliance with SLAs, performance benchmarks, and escalation protocols. Conduct vendor performance reviews and implement corrective action plans where necessary. Customer Liaison: Act as the primary point of contact for customers on helpdesk-related services. Translate client expectations into actionable plans for internal and vendor teams. Ensure customer issues are resolved with professionalism, urgency, and quality. Operational Oversight: Lead daily operations of the helpdesk team, ensuring alignment with customer needs. Monitor ticket queues, response times, and resolution quality. Develop and implement escalation procedures for high-priority issues. Process Optimization: Continuously evaluate and streamline helpdesk workflows and tools. Use customer feedback, operational metrics, and vendor insights to improve service delivery. Implement best practices for knowledge management, self-service, and automation. Enterprise IT Perspective: Apply broad enterprise IT knowledge to anticipate customer challenges and design proactive solutions. Collaborate with internal IT and business stakeholders to ensure support services meet evolving organizational needs. Provide strategic input on technology roadmaps, service delivery models, and risk mitigation. Qualifications & Skills: Bachelors degree in Information Technology, Computer Science, or related field (Masters preferred). 10+ years of experience in IT support operations, with at least 5 years in a leadership/management capacity. Proven experience managing multi-vendor helpdesk or IT service delivery ecosystems. Strong knowledge of ITIL frameworks, service management tools, and enterprise IT environments. Exceptional communication, stakeholder management, and conflict resolution skills. Demonstrated success in driving customer satisfaction and operational improvements. Strong analytical mindset with the ability to interpret metrics and implement data-driven decisions. Preferred candidate profile

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

The ideal candidate should be a subject matter expert in Field Service, possessing knowledge and experience in on-site support, remote support, asset management, depot, and warehouse maintenance. With over 10 years of experience in Field Service operations and at least 3 years in Practice, you will play a crucial role in new deal pursuits by collaborating with the sales or pre-sales team to respond to RFI's and RFPs. Your responsibilities will include drafting field service proposals encompassing effort estimation, delivery platform, transformation charter, and transition plan. In addition, you should have a proven track record in designing and implementing cost-effective and scalable solutions for Service Desk, Field Services, and Asset Lifecycle services. As the AVP - Field Service Capability Lead, you will be part of the ITES/BPO/KPO industry, specifically focusing on ITES/BPO/Customer Service. This is a full-time, permanent role categorized under Leadership - Outsourcing/Offshoring. Key Skills: - FIELD SERVICE - TICKETING - ITIL - SERVICE DESK If you are passionate about driving Field Service excellence and possess the required skills and experience, we encourage you to apply for this role using the Job Code: GO/JC/21185/2025. For more information, you may reach out to the Recruiter named Rdivya.,

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4.5LPA Location- Pune & hyderabad Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilitiesSupport voice/email/messaging Customer contactsProvide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: SD - Remote Desktop Support. Experience5-8 Years.

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation ? ? ? Mandatory Skills: Service Desk Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role & responsibilities Job Title: Analyst Engineer Location: Pune, Maharashtra Experience: 68 Years Skill Required: IT Infrastructure Services – Service Desk Job Description: We are seeking a highly skilled and experienced IT Service Desk Analyst with 6–8 years of hands-on experience in delivering exceptional technical support and customer service. The ideal candidate will have deep knowledge of ITIL processes, incident management, and remote troubleshooting in enterprise environments. Key Responsibilities: Provide first-line technical support to end users via phone, email, or remote tools Troubleshoot and resolve hardware, software, network, and application issues Monitor and manage incident tickets , ensuring SLAs and KPIs are met Escalate complex problems to appropriate teams with detailed documentation Maintain and update knowledge base and documentation Collaborate with cross-functional teams for problem resolution and process improvement Support new joiner setups, user provisioning, and access requests Ensure adherence to ITIL processes (Incident, Problem, Change Management) Essential Skills: 6–8 years of experience in IT Service Desk / Technical Support Strong troubleshooting skills for Windows OS, MS Office, VPN, Active Directory Experience with ticketing tools (e.g., ServiceNow, BMC Remedy, Jira) Excellent verbal and written communication skills Knowledge of ITIL framework and service desk best practices Desirable Skills: ITIL Certification (Foundation or higher) Experience supporting global users in a 24x7 environment Familiarity with remote desktop tools and MDM platforms Educational Qualification: Bachelor's Degree in Computer Science, IT, or related field (or equivalent experience)

Interport Global Logistics Pvt.Ltd. is looking for Executive/Sr. Executive - Customer Service LCL Desk (For Mumbai office) to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

What Youll Do As a Service Desk Analyst, you\u0027ll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include: Providing first-level support for all technical incidents and service requests through phone, email, text, and walk-ups. Troubleshooting connectivity issues for our remote users, ensuring they stay connected and productive. Using our Incident Management System to log, track, and resolve issues efficiently. Applying your knowledge of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues. Managing corporate endpoint devices using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS. Assisting with user account management across multiple corporate environments. What You\u0027ll Bring Experience: At least 3-4 years of enterprise-level Service Desk experience. Technical Skills: Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution. Communication Skills: Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner. Certifications: While not required, certifications such as COMPTIA A+, Network+, Server+, Security+ , or Microsoft Windows 10, Azure AZ-900 are a plus. Problem-Solving: The ability to think clearly and solve problems under pressure. Self-Motivation: A proactive and dynamic approach to your work, with the ability to work independently. Schedule: 9 AM to 6 PM IST and weekends on a rotational basis.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience. Professional & Technical Skills: Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:Experience:02 years in IT Service Desk or Technical Support.Location:Position is based at our Bengaluru office. Educational Qualification:Minimum 15 years of full-time education is mandatory. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability. Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience. Professional & Technical Skills: Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:Experience:02 years in IT Service Desk or Technical Support.Location:Position is based at our Pune office. Educational Qualification:Minimum 15 years of full-time education is mandatory. Qualification 15 years full time education