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Infosys BPM is Hiring-Voice Process-Service Desk-Pune- Apply Now

Infosys BPM is Hiring-Voice Process-Service Desk-Pune- Apply Now

Infosys BPM

1 - 2 years

0 - 3 Lacs

Pune

Posted:1 day ago| Platform:

Apply

Skills Required

Voice Process Service Desk International Voice Process IT Helpdesk IT Support Voice Support Desktop Support IT Service Desk Technical Helpdesk Ticketing Tools Technical Support Technical Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Infosys BPM Ltd.,

We are hiring for

Education Qualification: Full-time graduation / Post graduation

Shifts: 24*7 rotational shifts

Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune)

Role: Service Desk - International Voice

Shift: 24/7

Location: Pune (Work from office)

Experience: 1 - 2 Years

Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office

Must adhere and non-negotiables

Excellent in communication
Comfortable working in US shift
24*7, flexible shifts
100% WFO, no hybrid

Preferred Qualifications

Regards,

Infosys BPM

Talent Acquisition | INFY HR

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