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Team Lead - KPO

Team Lead - KPO

Virtusa

8 - 13 years

4 - 8 Lacs

Hyderabad

Posted:4 hours ago| Platform:

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Skills Required

kpo problem management team leading incident management itil project management operations management team management customer service team handling it service desk change management salesforce technical support service desk servicenow itsm

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Team Lead (Ops) is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal. High proficiency in Verbal /Written English.Knowledge of MS Office, G Suite.A Clear Communicator.Strong Organization Skills.Confident in the Team.An Example of Integrity.Influential in Core Areas.Powerful Facilitator.A Skilled Negotiator.Provide status reporting of team activities to the reporting manager.Keep the reporting manager informed of task accomplishment, issues and status.Serve as a focal point to communicate and resolve interface and integration issues with other teams.Escalate issues which cannot be resolved by the team to reporting manager.Provide guidance to the team based on management direction.

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Virtusa

Information Technology and Services

Southborough

20,000+ Employees

4329 Jobs

Key People

Kris Canekeratne

Chairman and CEO
Sanjay Singh

President and COO
Jaswinder Kaur

Chief Financial Officer
Ali A. J. S.

Chief Technology Officer

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Team Lead - KPO