Reporting into the Fraud Technical Lead, you will work as part of a team to help underpin the delivery of Technical Fraud strategy ensuring Sky is afforded the highest level of protection via efficient and optimal use of best-in-class fraud controls Required Candidate profile Highly numerate preferably with exp in a data analysis role SQL experience is a must & worked for fraud detection. Solid critical thinking and methodical approach when dealing with technical issues
To Check the Monthly Salary Register To Check the Monthly CTC Report To Check Onetime Payments & Approvals Review and Checking Pay-register & Bank Advice for Agent & Non-Agent on Monthly Basis and liaised with Payroll Team for Variance / Issues . Required Candidate profile To check & analyze the PL balances with various Locations To Prepare the Provision of LTA, PLI, Statutory Bonus, LOCK employee Prov., PF Admin Prov., Commission . Month on month basis and to maintain
The Collection AM is responsible for overseeing the daily operations of the collections team Ensuring effective collection strategies and achieving financial targets. The AM will lead, mentor, and motivate team members Supervise a team of collectors Required Candidate profile Minimum of 3 years of experience in collections or a related field, with at least 1 years AM Strong understanding of collection laws Proven track record of meeting or exceeding performance targets
Work with other departments to obtain necessary information to create monthly accruals Analyze & describe balance sheet & operating expense fluctuations; Perform monthly financial statement flux analysis Prepare, post & document journal entries . Required Candidate profile 5+ years of experience in corporate / GL function; Collaborative work style that enhances team environment; Excellent general ledger system, computer and business solutions software skills;
Manager Quality is responsible for leading the quality assurance functions within the industry. This role is pivotal in enhancing employee performance, ensuring compliance with quality standards, and driving continuous improvement initiatives. Required Candidate profile 7-10 years of experience in quality management within the BPO industry, 5 years in a leadership role. Certification in training or quality management (e.g., CPTM, Six Sigma) is a plus. Telegu speaking
Responsible for the preparation, modification & updation of all proposals made in response to client requests,RFPs,RFQs & RFIs for enabling the BD effort for across verticals Responsible for capturing clients &processing information for documentation Required Candidate profile 10 - 12 years in pre-sales & designing solutions in contact center industry across multiple verticals. Understanding of BPO services, outsourcing models, and market trends Develop persuasive proposals
Good communication in English language and excellent verbal fluency required At least 6 months of INTL process exp along with Tech exposure HR Round > Ops Round > Versant Open for Shifts Required Candidate profile Good communication in English language and excellent verbal fluency required At least 6 months of INTL process exp along with Tech exposure HR Round > Ops Round > Versant Open for Shifts
Provide support and maintenance to existing Management information systems (MIS) Generate and distribute Management reports, daily, weekly, monthly dashboards, PPT in accurate & timely manner. Develops MIS documentation to allow for Smooth operations Required Candidate profile 3 to 7 Years’ experience. The incumbent should have experience MIS (call center exposure must). Good Excel Knowledge and exp in Vlookup ,H Look up and good exp for BI & Data Analyst
Manager – Networks to ensure the stability, security, and scalability of our network infrastructure while supporting business-as-usual (BAU) operations The ideal candidate will have a strong technical background in network technologies,
Role is pivotal in enhancing employee performance, ensuring compliance with quality standards & driving continuous improvement initiatives to achieve superior customer satisfaction Training Program Development & Management Quality Assurance Oversight Required Candidate profile Minimum of 7-10 years of exp in training & quality management within the BPO industry,with at least 5 years in a leadership role. Certification in training or quality management (e.g CPTM, Six Sigma)
3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for night shifts
3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for night shifts
As a Process Trainer, you will play a crucial role in ensuring the success &effectiveness of our agents by providing comprehensive training &development programs.will be responsible for designing &delivering training sessions,assessing training needs Required Candidate profile Knowledge of telesales techniques, sales processes, customer service principles. Excellent presentation and communication skills, with the ability to engage &motivate learners of diverse backgrounds
3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for shifts
Looking for Spanish ( B2 ) language candidates for international bpo ,a person having good command over language ,having prior exp working for above language,Prior exp in Bpo and good in English communication & open for shifts. Required Candidate profile Looking for Spanish ( B2 ) language candidates for international bpo ,a person having good command over language ,having prior exp working for above language,Prior exp in Bpo exp
3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for shifts
Looking for Spanish ( B2 ) and Thai language candidates for international bpo ,a person having good command over language ,having prior exp working for above language,Prior exp in Bpo and good in English communication & open for shifts. Required Candidate profile Looking for Spanish ( B2 )and Thai language candidates for international bpo ,a person having good command over language ,having prior exp working for above language,Prior exp in Bpo exp
3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for shifts
3 yearsr experience of which min 1 year experience in a leadership role; ; Preference/aptitude for a career in customer service / sales environment; Demonstrated team handling skills in the past. Required Candidate profile To ensure achievement of targets / SLAs defined by the Client by effective management of team members. .Candidate should be open for shifts
Process monthly payroll accurately and on schedule. Maintain employee records including new joiners, exits, & salary revisions. Handle statutory compliance — PF, ESI, PT, TDS, LWF, etc. Manage and verify night shift allowance, travel allowance, Required Candidate profile 2–4 years of exp in payroll processing and statutory compliance. knowledge of payroll software ( SAP,Oracle, GreytHR, Excel-based payroll). Understanding of PF, ESI, PT, & income tax regulations.
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