Team Lead - KPO

Job Description

A Team Lead (Ops) is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA, company policies and controls. Provide direction, instructions and guidance to the team for achieving the set goal. High proficiency in Verbal /Written English. Knowledge of MS Office, G Suite. A Clear Communicator. Strong Organization Skills. Confident in the Team. An Example of Integrity. Influential in Core Areas. Powerful Facilitator. A Skilled Negotiator. Provide status reporting of team activities to the reporting manager. Keep the reporting manager informed of task accomplishment, issues and status. Serve as a focal point to communicate and resolve interface and integration issues with other teams. Escalate issues which cannot be resolved by the team to reporting manager. Provide guidance to the team based on management direction. About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.