3681 Service Desk Jobs - Page 21

Role & responsibilities - OS Installation/ Trouble shooting of client OS (Windows 7/8/10) Product knowledge of desktop, laptop, printer, basic networking parts Assembling / integration of computer parts Configuration of OS / Networking Printer Installation and configuration of Antivirus Outlook configuration and Windows live/Thunderbird N computing setup and issue resolutions Software Installation and Software Support Have basic knowledge on switching and Wi-Fi configuration Preferred candidate profile Min 2-4 Years experience in a desktop support and L1 Infra Support. Experience in computer Hardware Trouble shooting. Should have knowledge on new installation. Should have knowledge about clo...

Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party su...

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new artic...

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education...

Role & responsibilities Preferred candidate profile Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role - IT Service Desk (desktop/ system support) Rate: 85k/ M Location: Pune, Maharashtra Shift Timing - Rotational shift (rotational week offs) Notice Period - immediate joining - 30 days preferred. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via t...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role - IT Service Desk (desktop/ system support) Rate: 85k/ M Location: Pune, Maharashtra Shift Timing - Rotational shift (rotational week offs) Notice Period - immediate joining - 30 days preferred. Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via t...

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and ...

Job Summary: We are looking for a customer-focused and technically skilled Service Desk Engineer to join our IT support team. In this role, you will be the first point of contact for all IT-related issues and requests, providing timely and effective solutions to internal users or clients. Key Responsibilities: Provide first-line technical support via phone, email, ticketing system, or in-person Log, track, and manage service desk tickets using ITSM tools (e.g., ServiceNow, Jira, Freshservice) Diagnose and resolve hardware, software, network, and peripheral issues for desktops, laptops, and mobile devices Install, configure, and maintain operating systems, software applications, and updates S...

Job Summary The Process Executive role is designed for individuals with 0 to 1 year of experience focusing on Incident Management within a Service Desk environment. This position requires handling POS software and hardware issues ensuring efficient resolution and customer satisfaction. The role operates on a rotational shift basis providing opportunities to work from the office and gain valuable experience in a dynamic setting. Responsibilities Collaborate with team members to provide timely and effective solutions to service desk queries. Utilize incident management tools to track and document issues maintaining accurate records for future reference. Manage and resolve incidents related to ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syst...

Dear Candidate, Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting tec...

Job Details Expereince :2-4 yrs Job Location: Chennai Shifts :6:30 pm - 3:30 am Looking for Female candidates only Job Description: C Excellent oral & written communication, C Knowledge in Windows AD. C Knowledge in Azure concepts. C Knowledge in User Permissions / Access Restriction for Domain Accounts. Roles & Responsibilities: C Ensure 100% availability of resources as per SOW. C Standardize the Service Desk operations and implement best practices. Primary skills (Preferred) C Knowledge in Troubleshooting OS / Hardware related Issues. C Knowledge in Troubleshooting Application Related issues. C Knowledge in Remote Support for Windows / MAC users with appropriate Tools Secondary skills (Pr...

exp: 0-6 yrs International voice process/Technical support must have excellent comms any grads can apply/under grads can also apply willing to work in night shifts virtual interviews interested can share your resumes to LAVANYA (9361645614)

Who can join in 10 days only please dont send 1 month 2 month notice period Immediate Joiners only with in 15 days should be available to join. Service Desk English + Turkish OR SERVICE DESK Eng+ Mandarin OR SERVICE DESK Eng+ Thai OR SERVICE DESK Eng + Malay OR SERVICE DESK Eng+ Spanish OR SERVICE DESK Eng+ Italian OR SERVICE DESK Eng + Portuguese OR SERVICE DESK Eng + German Roles and Responsibities The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails L1 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users Correctly l...

Hi, Please find the JD below. Good communication skill. Handling user escalation. Monitoring of tickets and taking the actions necessary to meet SLA. Respond timely to support analysts when requested. Validate completion of a ticket. Invoke functional escalation process to engage a support team when required. Apply first call resolution using knowledge base. Handling multi states operations or Pan India operations Preparing Daily and weekly tracker and share with central team as well as Client. Minimum graduate is required. If you are interested in technical job, then please do not apply for this job requirement.

Key Responsibilities: Provide technical support for desktops, laptops, printers, and other end-user devices. Manage and resolve user tickets through a ticketing tool within defined SLAs. Install, configure, and troubleshoot Windows operating systems (Windows 10/11) . Set up and troubleshoot Microsoft Outlook (email configuration, PST issues, mailbox setup). Perform hardware/software upgrades and routine maintenance. Support remote users through remote access tools. Maintain inventory of IT assets and document resolutions. Coordinate with vendors for hardware support when needed. Required Skills & Qualifications: Minimum 2 year of experience in desktop support or IT helpdesk. Proficient in us...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to qual...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...