3681 Service Desk Jobs - Page 25

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in lin...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, ...

Provide technical support, resolve user issues via calls/tickets, maintain logs, escalate unresolved queries, and ensure prompt service delivery. Requires good communication skills and basic IT knowledge. Experienced in Tata Steel ServiceNow Tool.

Ticketing system for example ServiceNow and Remedy Act as the first point of contact for users reporting IT issues or requesting services. Manage Voice call logs Comm skills (English has to be neutral and clear) In person - 2nd level 6LPA MAX Required Candidate profile Ideal person to have exp managing int. voice process, should be good with managing the flow, exp with ticketing/monitoring tools. escalate complex or unresolved issues to appropriate support tiers

Req ID: 313083 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Mgmt. Senior Specialist - Service Desk to join our team in Bangalore, Karn?taka (IN-KA), India (IN). Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Accou...

Hi Candidates, Currently we have opening for Service Desk Engineer+ Technical Support+ International Voice Location : Bangalore & Kolkata Experience : 6 months to 2 years Shift : Including night shift / US shift As discussed, Kindly find job description details below First point of contact when users require technical support. technical expert with ability to quickly assess issue reported to resolve or escalate it. Responsibilities Acting as a first point of contact for users and customers. Identifying and diagnosing issues and problems. Categorizing and recording queries Providing solutions to issues. Advising users on the appropriate course of action. Monitoring issues from start to resolu...

About the role As a Managed Service Analyst supporting a back-office application, the role involves administering essential product requirements to ensure consistent account control for clients utilizing FIS software solutions. The objective is to maintain high standards of product quality and usage, ensuring they align with and fulfill client expectations. The nature of client queries is diverse, encompassing a balanced mix of domain-specific, application-related, and technology-driven issues, requiring a well-rounded understanding across these areas to deliver effective support and resolution. About the team: We serve as a client-facing function, acting as the first line of defense and pri...

Apex Fund Services LLP is looking for Global Service Desk Analyst to join our dynamic team and embark on a rewarding career journey A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users The job responsibilities of a Service Desk Analyst may include:1 Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed Performing remote diagnostic tests and providing guidance on how to fix common technical problems...

Employee Support Services (Onsite and Remote) Device and lifecycle management Purchasing and related processes Cyber Security Key responsibilities in this role: Ticket handling and troubleshooting Workstation and mobile device lifecycle management, license management etc. Documentation (KB articles, change tickets) What are we looking for 2-3 years of hands-on IT support or Service Desk operations experience with a proactive approach to working with people and collaborating across cross-functional, multicultural teams. You work systematically, prioritize effectively, and are comfortable managing multiple IT tickets and tasks. Full professional proficiency in English (written and spoken) as t...

Role - IT Service Desk (desktop/ system support) Shift Timing - Rotational shift (rotational week offs) Experience & Qualifications Graduation mandatory Only SD Experienced candidates can apply . Candidate should have excellent communication. Good Knowledge of Laptop/Desktop troubleshooting. Knowledge about VPN/ Windows OS/O365/Active Directory. Key Responsibilities : 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attent...

Key Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvemen...

Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues. Ensure timely resolution of issues within agreed SLA timelines. Escalate unresolved or complex issues to higher support levels as per defined processes. Provide status updates and follow-up with users until ticket closure. Maintain detailed documentation of issues, resolutions, and knowledge base articles. Contribute to process improvement...

If interested, please share your resume at email id - aman.gupta@insight.com The Service Desk Representative is responsible for supporting all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Along the way, you will get to: Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in timely and professional manner. Instruct end users in the appropriate...

Key Responsibilities Work as 2nd line support to the IT Support Service Desk to manage and resolve any queries, issues, requests for training or enhancements from the business regarding ServiceNow and its peripheral applications and integrations. Using your broad practical knowledge of ServiceNow and the business, consult and provide expert advice in order to overcome business problems and enhance current processes striking a practical balance between customizing the system and recommending business-lead change where necessary. Where there is a business need, customise the system via the most suitable method and ensure solutions are futureproof and bear upcoming deprecations in mind to avoid...

Need to work with Extended shift 1, 2, 3 on rotational basis. This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels The roles and the responsibilities of this position are diverse on a day-to-day basis and it's therefore important to be open-minded and able to deal with change QualificationsHard skills:You should have a good command of written and spoken English and a Strong understanding of ITIL conceptsIncident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service ...

Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Bangalore. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and...

Role & responsibilities 1. 1+ years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10...

Technical Support Executive Helpdesk Service Desk

Job description Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk! Locations: Kolkata (Interview) Job Locations: Pune Walk-In Dates: 10th October 2025 Time: 10:00 AM to 1:00 PM Venue: : Infosys Ltd Plot IIIG/2, P.S- NEWTOWN Kolkata 700135 Mode: 100% Work from Office (WFO) Who We Are Hiring Were on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong! Open Roles: Customer Support Location: Pune Work Mode: Work from Office Shifts: 24x7 rotational (Including Night Shifts) Experience: 0-4 yea...

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 5.5LPA + Incentives -Pick & Drop -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App @ 8055579231 / 7773954898 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Pick & Drop Growth through IJP in IT

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

Job Title: Technical Support Executive Voice Process Location: Bangalore / Hyderabad Job Type: Full Time Shift: US Shift / UK Shift / Rotational Experience Level: 0 to 8 years Job Summary: We are seeking a customer-focused and technically skilled individual to join our team as a Technical Support Executive Voice Process . The role involves providing real-time technical assistance to customers via phone calls, resolving product or service-related issues, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle inbound and outbound technical support calls for international customers. Diagnose and troubleshoot hardware, software, and network issues. Guide customers throu...

Role - Technical Process Executive Skills - Microsoft Application troubleshooting | Windows support | IT Helpdesk Exp - Min 2 Yrs | WFO | 5 days working | Both Ways Cabs Immediate Joiners only | hyderabad Graduation is mandate teena.ghrs@gmail.com

AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our cust...

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteri...