2532 Service Desk Jobs - Page 25

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) --- PUNE - HINJWADI & HYDERABAD SALARY FOR FRESHERS -- Rs 2.77 LPA Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR SHRUTI 9821182649 HR YAGYANSHI 9821182648 HR FATIMA 9628373762 HR SHIVANGI 9628373764 HR SALONI 9654201996 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Youll make an impact by: Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey. This activity will be for Australia New Zealand Region, since it is 24/7 support employees weekly offs and shifts will be on rotational basis. Saturday and Sunday could be a normal working day, and weekly off could be any other day of the week. Performing the assigned tasks in a timely manner with the highest standards of quality. Rigorous follow up and closure of pending queries/open topics with ownership. Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements). Adherence to robust tracking mechanism on processed transactions daily. Flexible working in shifts and during month ends. Training new associates, monitoring and tracking their performance, assisting in areas of improvement in the process. Youll win us over by: Around 2 years of experience in Service Desk. Knowledge of ERP software. Ability to work in a team. Good communication, preferably with AU accent and customer service skills. Open-mindedness and constructive attitude to performed tasks. Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close. This role is based in Bangalore. But youll also get to visit other locations in India and globe, so youll need to go where this journey takes you. In return, youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

About Eurofins The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Position Title: Service desk Engineer REPORTING TO Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team, you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. Qualifications REQUIRED S : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge.

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9636487945 - Poshika Required Candidate profile Exp Considered After Graduation Only Perks and benefits NIGHT ALLOWANCES INCENTIVES BOTH WAY CAB'S

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skillsMarket /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detailJob requires the candidate to be assertive or influence people, probe for responses and empathize with customersTeam Building - Ability to coach, connect and motivate team membersAI Orientation along with functional knowledge of analytical tools would be preferredSix Sigma and quality tools certification would be desiredStrategic planning to take the business to the next level Years of Experience:16 to 25 yearsVertical Experience Retail with sales background ( 3 to 5 years )Span of control 500+ FTENight shift with brick and mortar setup ( in office ) Roles and Responsibilities: Senior Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA sIn this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersStrong Operational governance in managing performance, people and financialsIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts and night shifts with work at office set up Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionA primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for call handling and customer handling. excel skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skillsMarket /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detailJob requires the candidate to be assertive or influence people, probe for responses and empathize with customersTeam Building - Ability to coach, connect and motivate team membersAI Orientation along with functional knowledge of analytical tools would be preferredSix Sigma and quality tools certification would be desiredStrategic planning to take the business to the next level Years of Experience:16 to 25 yearsVertical Experience Retail with sales background ( 3 to 5 years )Span of control 500+ FTENight shift with brick and mortar setup ( in office ) Roles and Responsibilities: Senior Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA sIn this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersStrong Operational governance in managing performance, people and financialsIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts and night shifts with work at office set up Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationProcess-orientationCustomer ServiceCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: IT Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Accenture Code of Business EthicsAbility to establish strong client relationshipAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to work well in a teamAdaptable and flexibleCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Owner of all Service Desk Processes (Incident, Problem Change etc.), amend and create new processes where appropriate Own the Major Incident Management Process and align all stakeholders as appropriate to drive the resolution to SLA keeping all stakeholders informed of progress through regular communications during the lifecycle of the service event Manage the service desk tool (s), enhance and innovate where appropriate; Deliver the service in line with the project budget; Maintain, monitor and improve services; Liaison to customer for escalations and service quality; Identify project risks and issues, maintain risk register, and issues logs; Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery. Operations Management Overall responsibility for the IT operations and daily maintenance duties; Ensure that all operational procedures are executed; Responsibility for the testing and monitoring of all DR procedures. Reporting Ensure customer satisfaction levels are maintained; Focus on internal OLAs and interdepartmental reports Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate; Major incident reporting; Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels; Present monthly service reviews to CIO; Responsible for Customer Satisfaction (CSAT) survey; Change/Problem Management Coordinate activities for Change and Problem Management; Ensure tools updated with relevant information; Control workflow of problems and changes; Vendor Management Management of local and global suppliers; Develop and maintain professional / trustworthy relationships with vendors; Negotiate pricing and contract reductions where appropriate; Complete vendor assessment forms; Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc); Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc); Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project; Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience 3rd Level Degree in IT Discipline or similar; 3+ years in a management/leadership role delivering service against SLAs or agreed targets; Strong leadership and influencing capabilities; Good presentation skills and Communication skills; Good documentation skills; PM certification desirable; Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation Experience with managing vendors, and budgets Experience leading an IT team either in Supervisor, Team Lead or Manager role; ITIL Certified v3 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you JD DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Deskside Support 1+ yrs PAN India Immediate hemalatha.a@srijanspectrum.com

DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Application Support Analyst - Lead LocationPune Experience6 - 10 years Department:IT Employment TypeFull time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

locationsPune, Astral Courtposted onPosted 2 Days Ago time left to applyEnd DateMay 31, 2025 (13 hours left to apply) job requisition idJR-0004961 Key duties and responsibilities Serve as the singlepoint of contact for end User ICT requests and supportissues. Respond to IT requests from all emails, portal, and telephone within theagreedtargets. Log and assign all IT requests and work requestsaccurately inthe Apex IT ticketingsystem. Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote accesstools. When required assign tickets to the relevant team member or external IT suppliers and liaise withthe resolver untilcompletion. Communicate clearly to users in a timely and polite manner and keep the enduser informedof the progress of IT requests at all appropriatetimes. Followstandardoperatingprocedures(SOPs)for incidentmanagement. Manage creation, modification, and deletion of users accountmanagement (FTP, Active Directory, file permissions)and performclean-upprojects of user profiles, files, emailaccounts. Supporting application such as Microsoft Lync/Skype for Business, conferencingtools such as GoToMeeting, Microsoft Outlook and email archiving tools. Highlight and report all major IT issues and risks to Service Manager in a timelymanner. Research, test and implement new systems to improve efficiencies and satisfy userrequests. Provide basic PC installations and configurationtasks. Provide on site support when required in Apex offices (may require travel). Other duties in support of the Service Desk, as assigned by the Service Manager,TLs. Experience and skills 2-3 years experiencein a computer related support or and IT operationalenvironment. A recognised third levelqualification in a computer relateddiscipline. One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows7/8/10); Goodwritten and communication skills inEnglish. Experience with documentation and improving SOPs and other processdocuments. Good customer focus, and excellent time-keeping is a key requirement of therole. Good interpersonal skills, with a focus on listening and questioningskills. Goodproblem-solvingabilities and ability to work under own initiative; Maintain adequate knowledge of operating systems and application software in use inApex. Familiarity with or a willingness to learn the fundamental principles of ITIL ServiceManagement. Experience with configuring and supporting any version of Windows Desktop (7, 8,10); Experience in virtual desktop environment desirable, particularly CITRIX XenDesktop/XenApp,Azure,AWS. Experience with configuring andsupporting Microsoft Office 2013/2016 and/or Office365. GoodExperienceinactivedirectory,UserManagement. Customer support experiencein Global Service Deskoncall. Some basis experience with supporting physical networking is desirable but notessential. Experiencewith TicketTool,Fresh Service , Service Now (SNOW). 24/7 Work. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsBangalore - NorthPune - West time typeFull time posted onPosted 20 Days Ago job requisition idJR-0010522 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

locationsPune - East time typeFull time posted onPosted 30+ Days Ago job requisition idJR-0008642Application Support Analyst - Lead PermanentLocationPuneExperience6 - 10 yearsDepartment:IT Employment TypeFull time Role purpose The role of Application Support Analyst will be part of the group function. As an Application Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting applications. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving service desk tickets related to various incidents and requests for the applications in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support across several applications in APEX Group. Prioritization and resolution of tickets related to the core line business applications including troubleshooting incidents and responding to service requests as per the service catalogue. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Provide input and support to project related tasks such as new application implementations, new application upgrades and releases. Follow the IT change management process when performing any changes in both PROD and NON-PROD environments. Develop and provide effective dashboards and regular reports to support leadership and project teams. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Provide response and deliverables related to audit and compliance requests. Perform analysis of the functionality of software applications and suggest significant improvements. Offer software application support under the supervision of the senior engineer Consult skillfully with the team of software development, clients, and internal users to improve application performance. Ensure very effective back-end and front-end functionality of all applications. Establishing the main causes of application errors while escalating serious concerns to the Senior engineer. Efficiently managing code migration across various environments only to ensure synchronized and continued functionality. Documenting processes proficiently and continuously monitoring the application performance metrics. Keep an updated record of configuration changes while scheduling the updates of applications. Provide extensive front-end support to all colleagues and clients of other departments. Efficiently manage coordination at both local and international levels, whenever and wherever required. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Experience with fund administration and finance applications. Experience in supporting core line business applications. Skill on Windows Boxes, Linux, IIS, SSIS, Ad accounts, SQL, database understanding Understanding on Azure cloud Understanding on Client Server Architecture Strong verbal and written communication skills and ability to present in a clear and concise manner. Experience with Azure desirable. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Leading workshops and driving multiple ServiceNow implementations from a customer strategy perspective. Understanding customer needs, defining strategies, and recommending improvements for efficiency and effectiveness. Owning business requirements and managing client priorities. Conducting impact analyses on existing processes and functions. Producing functional specifications, wireframes, and mock-ups for delivery teams. Partnering with technical teams to run demos and show-and-tells for end users. Supporting test script creation, facilitating UAT, and securing client sign-off. What You Bring 4 7 years experience in a business analyst or related role. Strong knowledge of business process architecture principles (cloud-based platforms). Exposure to ServiceNow (preferred) and technology workflows like ITSM, CSM, and ITOM (desirable). Strong facilitation, leadership, and problem-solving skills. Excellent verbal and written communication. Ability to work in a matrixed, fast-changing environment. A proactive mindset with strong relationship management and customer satisfaction focus. Education & Certifications Bachelor s degree in computer science, Computer Engineering, Information Systems, or equivalent work experience. ServiceNow Certified System Administrator (CSA) (required) . ServiceNow Certified Implementation Specialist (CIS) (preferred) . ITIL Foundations certification (preferred) . Willingness to continue ServiceNow education with certifications and accreditations.

Summary Proporcionar soporte anal tico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes anal ticos de complejidad baja-media. Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando an lisis cualitativos y cuantitativos Apoyar a las empresas de GBS GCO en la pr ctica de la construcci n mediante la participaci n en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporaci n y la capacitaci n, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creaci n de documentaci n de procesos y repositorios de conocimientos. Ser parte integral de un equipo de dise o integral responsable del dise o de materiales de marketing promocional. About the Role Major Accountabilities Cree y entregue por debajo de los requisitos del cliente seg n los SLA acordados. Entregar servicios mediante un modelo de gesti n de proyectos estructurado con documentaci n y comunicaci n apropiada durante toda la entrega de servicios Garant a de calidad; Aseg rese de que los entregables de calidad y precisi n sean del m s alto nivel. Entrega del proyecto a tiempo dentro de los plazos estipulados. Apoyo en la creaci n y mantenimiento de procedimientos operativos est ndar (SOP) Apoyo en el desarrollo y mantenimiento de repositorios de conocimiento que capturen reportes cualitativos y cuantitativos. Participar en varias sesiones para compartir conocimiento Key Performance Indicators Proporcionar soporte anal tico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes anal ticos de complejidad baja-media. Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando an lisis cualitativos y cuantitativos Apoyar a las empresas de GBS GCO en la pr ctica de la construcci n mediante la participaci n en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporaci n y la capacitaci n, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creaci n de documentaci n de procesos y repositorios de conocimientos. Ser parte integral de un equipo de dise o integral responsable del dise o de materiales de marketing promocional. Work Experience ~Experiencia laboral en la industria farmac utica ~Gesti n de proyectos ~Gesti n y ejecuci n de operacione

Summary Fornire supporto analitico ai clienti interni di Novartis (CPO e team di marketing e vendita regionali) su vari report analitici di bassa-media complessit . Supportare e facilitare il processo decisionale basato sui dati per i clienti interni di Novartis fornendo e comunicando analisi qualitative e quantitative Supportare lattivit GBSGCO nella pratica di costruzione coinvolgendo in varie iniziative come la condivisione delle conoscenze, il supporto allonboarding e alla formazione, il team di supporto in tutte le attivit /attivit relative al business, la documentazione dei processi di costruzione e gli archivi di conoscenza. Essere parte integrante di un team di progettazione completo responsabile della progettazione di materiali di marketing promozionale. About the Role Major Accountabilities Crea e distribuisci al di sotto dei requisiti del cliente in base agli SLA concordati. Fornire servizi attraverso un approccio strutturato di gestione del progetto con documentazione e comunicazione adeguate durante lerogazione dei servizi Garanzia di qualit ; Assicurati che i risultati finali per la qualit e laccuratezza siano di primordine. Consegna puntuale del progetto entro le scadenze stabilite. Supporto nella creazione e manutenzione di procedure operative standard (SOP) Supporto nello sviluppo e nella gestione di archivi di conoscenza che acquisiscono report qualitativi e quantitativi. Partecipare a varie sessioni di condivisione della conoscenza che Key Performance Indicators Fornire supporto analitico ai clienti interni di Novartis (CPO e team di marketing e vendita regionali) su vari report analitici di bassa-media complessit . Supportare e facilitare il processo decisionale basato sui dati per i clienti interni di Novartis fornendo e comunicando analisi qualitative e quantitative Supportare lattivit GBSGCO nella pratica di costruzione coinvolgendo in varie iniziative come la condivisione delle conoscenze, il supporto allonboarding e alla formazione, il team di supporto in tutte le attivit /attivit relative al business, la documentazione dei processi di costruzione e gli archivi di conoscenza. Essere parte integrante di un team di progettazione completo responsabile della progettazione di materiali di marketing promozionale. Work Experience Esperienza lavorativa nellindustria farmaceutica Project Management Operations management and execution Skills Campagne pubblicitarie Alteryx Pensiero analitico Notoriet del marchio Reti daffari Curiosit Marketing Digitale Marketing via e-mail Comunicazioni di marketing Piani di marketing Strategia di marketing Campagne mediatiche Documentazione di processo Marketing Strategico

Job Summary We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk MS Excel and Service Desk - UAM. A background in Telecom is a plus. This role requires working from the office during night shifts. Proficiency in English is essential for effective communication. Responsibilities Provide technical support and assistance to users via the service desk ensuring timely resolution of issues. Utilize MS Excel to analyze data and generate reports that support decision-making processes. Manage user access and permissions through Service Desk UAM ensuring compliance with company policies. Collaborate with team members to identify and implement process improvements that enhance service delivery. Monitor system performance and troubleshoot issues to maintain optimal functionality. Document and maintain records of technical issues and resolutions for future reference. Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions. Assist in the development and implementation of training materials for end-users. Participate in team meetings to discuss ongoing projects and share insights. Support the telecom domain by applying relevant knowledge and skills to specific tasks. Ensure adherence to company standards and procedures in all technical operations. Contribute to the companys mission by providing reliable and efficient technical support. Enhance customer satisfaction by delivering high-quality service and support. Qualifications Demonstrate proficiency in Service Desk operations and user access management. Exhibit strong analytical skills with the ability to use MS Excel for data analysis. Possess excellent communication skills in English both written and spoken. Show willingness to work night shifts from the office. Display a proactive approach to problem-solving and process improvement. Have a background in Telecom which is considered an advantage. Maintain a customer-focused attitude with a commitment to service excellence. Certifications Required ITIL Foundation Certification