1424 Service Desk Jobs - Page 27

How you will make an impact Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations. Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams. Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively. Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines. Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes. Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management. Your background Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field is preferred. Proven experience as a ServiceNow service or product manager, or in a similar role. Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support. Excellent communication, organizational and analytical skills. Attention to detail to ensure solutions meet requirements and quality standards. Proactive mindset for process improvements.

Position: Technical Support Associate – Voice Location: Pune (On-site) 1+ years of experience in core technical support 5 days a week (2 rotational week offs) Rotational shifts Transportation provided Immediate joiners preferred Contact: 9209738090

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Role -Systems Engineer - IT Service Management (L2 Support - service desk/ tech support) Location-Bangalore Experience-2+Years Notice Period-Immediate Joiners Shifts:24x7 Shift WFO:Work from office must Education-BE/BTECH Role & responsibilities JD for L2 Service: Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting. Experience in a L2 service desk / tech support process providing remote support for Laptops / Desktops Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of installation and troubleshooting of Microsoft office Applications and software installations Experience Wireless connectivity, email and printing related request Should have good knowledge in Active Directory, Antivirus , Imaging, Patch Management solutions. Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365 . Experience on configuring Mobile devices such as IOS, Android devices Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Should be flexible to work in different shift timings and coordinate with different teams across geographies. Regards, Infosys Recruitment Team

Job Summary: We are seeking an experienced and proactive Manager IT Service Desk to lead our service desk operations and ensure exceptional IT support across the organization. The ideal candidate will have strong leadership abilities, technical expertise, and a passion for driving service excellence. Key Responsibilities: Lead and manage the IT Service Desk team, ensuring timely and effective resolution of IT incidents, requests, and queries. Monitor service desk performance metrics (SLAs, response/resolution times, user satisfaction), and continuously drive improvements. Oversee ticketing system usage and ensure accurate documentation and categorization of all issues. Serve as the escalation point for complex or unresolved technical issues. Develop and maintain SOPs, knowledge bases, and self-help tools for users. Collaborate with infrastructure, application, and security teams to ensure end-to-end issue resolution. Train, mentor, and evaluate service desk staff to ensure high levels of performance and engagement. Identify recurring issues and work on root cause analysis and long-term solutions. Conduct regular user satisfaction surveys and analyze feedback to enhance service quality. Participate in IT audits, risk assessments, and compliance reviews as needed. Required Qualifications & Skills: Bachelor’s degree in Information Technology, Computer Science, or related field. 8–12 years of overall IT experience, with at least 3–5 years in a service desk leadership/management role. Strong understanding of ITSM frameworks (preferably ITIL certified). Hands-on experience with service desk tools (e.g., ServiceNow, BMC Remedy, Freshservice). Excellent communication, interpersonal, and customer service skills. Ability to lead, motivate, and develop a high-performing support team. Experience managing remote or distributed teams is a plus. Preferred Certifications: ITIL v3/v4 Foundation or higher Microsoft, Cisco, or other relevant technical certifications

Greetings, for candidates who are residents of Bangalore and are okay with Work From Office looking in a leading IT MNC w e have a profile for you *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore / Pune Qualification * Graduates * Good Verbal --- communication skills in English ---------------------------------------------------------------------------------------------- *1+ year International Service Desk Experience Salary - Upto Rs 4 LPA -- FOR 1 YEAR EXP -------------------------------------------------------------------- FRESHERS SALARY -- Rs 2.77 LPA ------------------------------------------------------------------------------------------------- Working days -5 (Rotational Shifts) Schedule your interview kindly call or drop your resume on the given numbers HR AAYSHA 9821182649 HR YAGVANSHI 9821182648 HR MAHWISH 9628373764 HR LAIBA 9654201996 HR SIYA 7565006262 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Share CV on neha.mandal@mounttalent.com Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Maintain exceptional communication skills to keep world-class systems running smoothly. - Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Professional & Technical Skills: - Must To Have Skills: Service Desk Management - Good To Have Skills: Knowledge of ITIL processes, Incident Management, Problem Management, and Change Management - Strong understanding of system and application architecture - Experience with troubleshooting and resolving technical issues - Excellent communication and interpersonal skills Additional Information: - The candidate should have a minimum of 2 years of experience in Service Desk Management.

Required skills: • Excellent Interpersonal skills • Strong problem-solving skills and attention to detail. • Eagerness to learn and adapt to new technologies. • Ability to work well in a team and independently. • Analytical and troubleshooting skills. • Knowledge about internet browsers EDGE, Mozilla and Firefox • Basic understanding of Operating systems (windows)

About The Role Kotak Mahindra Bank Department Commercial Operations Level M4 "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role Kotak Mahindra Bank Department Commercial Operations Level M4 "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

Role- Technical process associate Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Role- Technical support executive Skills - Windows Troubleshooting, Service Desk, Microsoft Applications Experience - Minimum 1 Years in International voice process Location- Hyderabad 24/7 US shifts Contact- 9521017693

Max 2 years in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

Position: L1 Salesforce Support Specialist Experience: 4+ Years Location: Coimbatore Hybrid Shift: Rotational Shift Mandatory Skills: Service Desk, Salesforce Job Description: The Level 1 Support Specialist is responsible for providing first-line technical support to end-users. This role involves diagnosing and resolving basic technical issues, escalating more complex problems to higher support levels, and ensuring a high level of customer service. Key responsibilities: Tier 1 Activities Tier 1 support will be chartered to execute the following activities and similar activities as capabilities expand. Initial Triage and Troubleshooting of Issues, using predetermined runbooks User Management - Activation/Deactivation of Users, Profile/Permission set mgmt, troubleshooting login issues, Password Resets etc. - on Salesforce, iTrac and PACMAN which are associated systems in the Calypso ecosystem Business Hrs Management Incident Communication and Reporting Technical Expertise Review Salesforce previous engagements/KPIs and workforce details that are trained in Salesforce and will be deployed to SIE to demonstrate Expertise in Salesforce Service Cloud, Communities and Experience Cloud Expertise in Salesforce Einstein Bot Expertise in Salesforce Live Chat Familiarity of general triage for issues and debug basic web pages/portal issues using browser tools available Evidence of previous work with OKTA for access management Evidence of using ServiceNow, JIRA and other ticketing tools for tracking work Evidence supporting a global web platform supporting different locales/languages

Req Exp- Min 4 Years in Technical Support Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Role - Team Lead Should have a team lead designation on papers Exp - Min 4 yrs Skills - Gaming Support | Technical Support | Servicenow Loc - Hyderabad 9116324602 | teena.ghrs@gmail.com 5 Days working 2 days fixed off | WFO | Night shifts

Min. 2yrs Strong technical exp. into Active Directory, DHCP, TCP, IP, technical trouble shooting Excellent communication skills Work from Office CTC - Upto 8.4L Loc. - Gurgaon/Pune CALL JUHI - 8700597873 hrjuhi.imaginators@gmail.com

System Engineer I Back to job search results Tesco India Bengaluru, Karnataka, India Hybrid Full-Time Permanent Apply by 26-Nov-2025 About the role This role is ideal for a proactive go-getter who is eager to drive new technology adoption within the organizationFamiliarity with current monitoring and logging tools like NewRelic and Splunk is essentialThis role will work closely with Infrastructure as Code (IAC) tooling like Terraform and will have a strong understanding of open telemetry standardsThe Observability Engineer is a critical role in our organization, dedicated to ensuring the robustness, performance, and scalability of our infrastructure and applications through superior monitoring and observability practices What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience. Establish and advocate for observability best practices across engineering teams. Work closely with the infrastructure teams to automate and optimize infrastructure provisioning and scaling using IAC tools like Terraform. Ensure infrastructure code is tested, reliable, and efficient. Champion the adoption of open telemetry standards to collect, process, and export telemetry data. Utilize and integrate monitoring tools like Dynatrace and Splunk to provide thorough insights and analytics. Drive the evaluation and adoption of new tools and technologies to keep the organization at the forefront of observability and monitoring practices. Collaborate with various engineering teams to ensure smooth adoption and transition to new technologies. Analyze existing monitoring and observability practices, identifying areas for improvement or optimization. You will need Foster a culture of continuous learning and improvement within the observability team and across the organization. Provide leadership, guidance, and mentoring to the observability team. Foster a collaborative and inclusive environment that encourages innovation and growth. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality to create a true sense of belonging. It s deeply embedded in our values we treat people how they want to be treated. Our goal is to ensure all colleagues feel they can be themselves at work and are supported to thrive. Across the Tesco group, we are building an inclusive workplace that celebrates the diverse cultures, personalities, and preferences of our colleagues who, in turn, reflect the communities we serve and drive our success. At Tesco India, we are proud to be a Disability Confident Committed Employer, reflecting our dedication to creating a supportive and inclusive environment for individuals with disabilities. We offer equal opportunities to all candidates and encourage applicants with disabilities to apply. Our fully accessible recruitment process includes reasonable adjustments during interviews - just let us know what you need. We are here to ensure everyone has the chance to succeed. We believe in creating a work environment where you can thrive both professionally and personally. Our hybrid model offers flexibility - spend 60% of your week collaborating in person at our offices or local sites, and the rest working remotely. We understand that everyone s journey is different, whether you are starting your career, exploring passions, or navigating life changes. Flexibility is core to our culture, and we re here to support you. Feel free to talk to us during your application process about any support or adjustments you may need. Apply

Software Development Engineer III Back to job search results Tesco India Bengaluru Hybrid Full-Time Apply by 20-Jun-2025 About the role Refer you will be responsible section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for My impact reaches across the team in which I work. I provide technical leadership of medium to large features; participating in their design and taking accountability for their delivery. I am comfortable implementing and shipping end-to-end stories and am starting to understand the deeper problems in my part of the business. I am likely to be considered an expert in a specific part of my domain. This is the first level at which I do more than complete the work thats been assigned to me: I am starting to build and prioritise my own work by understanding the problems my team faces and proposing; implementing; and delivering solutions to them. I am aware of the short-term and long-term goals across my product. I work within my team; utilising data driven decision making techniques; to encouraging optimal outcomes whilst accepting appropriate trade-offs. I am comfortable both supporting other engineers in their delivery and taking the lead on major components or small services as appropriate. At this level I display a degree of ownership for the work conducted by the team and am experienced enough to know when I need support. I am able to identify risks and raise these as appropriate. At this level I am beginning to support; coach; and mentor those around me. As junior engineers join the team; I am assisting them through their onboarding process and leaning on my past experience to help get them up to speed. Whilst I may not formally be a mentor for other engineers; I am someone that individuals across the team will come to for advice and help. I prioritise sharing skills and technical knowledge across my team. I contribute to the raising the quality bar of my teams codebase; both in the code that I produce and by helping to peer review code written by other team members. I proactively provide constructive and useful feedback to other team members on their code. I have a good understanding of best practices across the industry and of Tesco architectural standards. I make sure to put these principles and standards into practice when completing my work. I am aware of the best testing and deployment strategies in the industry and have a view on the suitability of implementing these within my team. I am comfortable working in a group context and am capable of communicating technical concepts to key stakeholders. You will need Refer you will be responsible section About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance. What You Will Need : Strong Communication Skills in English both verbal and written. Good knowledge on providing desktop and laptop support over calls and chat supporting Global users US, UK and other regions. Also, the candidate should be willing to work in night shift to cover and support US hours. What Would Be Nice To Have : S trong Communication Skills in English both verbal and written. Good knowledge on providing desktop and laptop support over calls and chat supporting Global users US, UK and other regions. Also, the candidate should be willing to work in night shift to cover and support US hours. What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Position - Service Desk (L1/L2) Location - Ghansoli Navi Mumbai. Work Mode Work from office Mandatory Skill Good in English Communication • International client support experience (Preferred). • Ability and willingness to work in US Shifts only. • 5 days working. (24/5) Service Desk L1 Exp:- 1+ Yr Requirements: Previous experience in a technical support role or customer service role preferred. Strong communication skills, both verbal and written. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with ticketing systems and remote support tools. Ability to work under pressure and prioritize tasks in a fast-paced environment. Basic understanding of ITIL principles is a must. Thanks & Regards Riya Zunjarrao Junior HR riya.zunjarrao@rigvedit.com

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. Job Description - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes Skills (competencies)