2532 Service Desk Jobs - Page 27

Position : Service Desk Analyst (Associate Technical Analyst) Experience : 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Location : Bangalore Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Working Days : 5 Days Education : Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) Job Description : What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process – Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 4.5 LPA + Incentives -Pick & Drop Facility -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App @ 7773954898 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Opportunity to move in IT through IGP's

Job Title: Service Desk Leader / Service Desk Manager Global Operations Location: India (Global Role) Experience: 14+ Years (Minimum 2 years in Service Desk Leadership) About the Role We are looking for an experienced Service Desk Leader to manage global IT service desk operations, drive continual service improvements, and ensure delivery excellence across multiple locations and clients. This role involves strategic leadership, customer engagement, people management, and operational governance with full P&L accountability. Key Responsibilities Lead and manage global Service Desk operations ensuring SLA/KPI achievement. Drive efficiency, standardization, and continuous service improvements. Manage P&L, headcount, and cost optimization. Collaborate with global IT support teams and senior stakeholders. Handle escalations, complex issues, and customer service reviews. Foster innovation through automation, new tools, and technologies. Ensure compliance with information security and ISO obligations. Key Skills & Experience 14+ years of IT Service Desk / Helpdesk management experience Minimum 2 years in a leadership role managing large global teams Strong knowledge of IT operations, SLA management, and ITIL practices Experience in multi-client, multi-location, multi-time zone environments Proven ability to manage P&L and cost optimization Excellent people leadership, coaching, and stakeholder management Strong communication & escalation management skills Education Bachelors degree in Computer Science, Information Security, or related field (or equivalent experience). Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

We have excellent opening for the position of Technical Service Desk (Team Leader). Qualification : Any graduate Experience: 3 to 6 Yrs Job Location: Andheri (Chakala) JD as follows Able to handle Technical team, Excellent technical knowledge and can Troubleshoot Windows, MAC, MS office, Teams, One drive, Pidilite applications Responsible for incident handling under SLA matrixes. Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues. Should have experience on ticking tools. Configuring MS Outlook and adding mail accounts of users in Outlook. Responsible for troubleshooting internal issues. Configuring Local and Network printers. Providing Remote assistance by using remote desktop connections. Responsible for opening bridge call with technical team for business affecting issues. Responsible for attending service calls and arrange condonation with technical team. Responsible for creating new tickets to technical teams based on user narratives Installation Printer Drivers and Troubleshooting. Network Password Reset and Enable Adding Users in Distribution List User Profiles Backup and Restore. Sharing folder, sharing device & Printer Troubleshoot Network Password Reset & Enabling About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

Role: Technical Support Executive (International BPO) Location : Hyderabad Shift Timings : 24/7 Night Shifts Work Schedule : 5 Days Working, 2 Rotational Week Offs Cab Facility : 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification : Only Graduates Expected CTC : Up to 4.5 LPA Interview Mode : Walk-in Joining : Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Aman- 8306474104

Urgent Hiring for Service Desk Associate IF interested call on 9740521948 OR Share CV mohini.sharma@adecco.com Experience : 6 months to 1 years (relevant service desk only) EXCELLENT COMMUNICATION SKILLS Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Role :- Service Desk Associate Experience : 6 months to 1 years (relevant service desk only) EXCELLENT COMMUNICATION SKILLS Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Interested Candidates Can Call on -9716815962 Interested Candidates Can send their Cvs - garima.sharma@adecco.com Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

A Technical Support Specialist to join our team,provide timely, high-quality assistance. Troubleshoot software issues, guide partners through step-by-step solutions,ensure prompt resolution to maintain a high level of customer satisfaction. Required Candidate profile Respond to business partner queries in a timely manner via phone,email. Monitor and track issues to ensure accurate and timely resolution. Document technical issues and solutions in ticketing systems. Perks and benefits To be disclosed post interview.

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Skills : ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA + allowances +Incentives Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : Jyoti : 9982833693 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) Perks and benefits Allowances Incentives Both way cab facility

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk)| Technical Support Call Monitoring /Audit | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift CTC- Up 6 LPA Notice- 0-30 Days WFO

Location: Pune / Bangalore Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

Skills : ServiceNow/Active Directory/O 365 Experience:- Grad. with 1 yr in International Voice Process CTC - Upto 4 LPA Shifts Night shift (Rotational) Location:- Pune 2 way cab Notice:- Immediate Contact : HRMayur - 7357769199

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationProcess-orientationCustomer ServiceCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our systems operate seamlessly. You will be dedicated to maintaining high-quality service, accurately diagnosing client concerns, and leveraging your extensive product knowledge to design effective resolutions. Your role will be pivotal in ensuring client satisfaction and operational excellence, contributing to the overall success of our technology support team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of incident management and ticketing systems.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate effectively with clients and team members in both verbal and written formats.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.

Provide first-level technical support to end-users via calls, emails, chats, or ticketing systems. Diagnose and resolve hardware, software, and network-related issues. Log all support incidents and requests accurately in the ticketing system.

Role :- Global Service Desk Agent Experience : 6 months to 1 years (relevant service desk only) Interview Date- 22nd/23rd Aug 2025 (F2F) Job Overview:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 4.5 LPA + Incentives -Pick & Drop Facility -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App Simran @ 9604925913 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Opportunity to move in IT through IGP's

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.