2532 Service Desk Jobs - Page 28

About The Role Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for? Looking for someone with Order to cash experiencePowerBI Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong communication and interpersonal skills to interact with clients effectively.- Ability to analyze and resolve technical issues in a timely manner.- Familiarity with ticketing systems and service desk operations.- Basic understanding of application support and maintenance processes. Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your in-depth product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for new team members to enhance their understanding of the systems.- Develop and maintain comprehensive documentation of client interactions and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and troubleshoot technical issues effectively.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 3 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Senior Service Desk Analyst - 6+ Years - Gurgaon An exciting opportunity for a skilled Sr Service Desk Analyst with 6+ years of experience in IT Helpdesk/Service Desk environments. In this role, you will provide daily support across desktop hardware, operating systems, applications, cloud technologies, and identity management services. You will be the first point of contact for global clients, resolving technical issues, troubleshooting incidents, and ensuring seamless IT operations. Location: Gurgaon (5 days Work from Office) Your Future Employer: A globally renowned leader in providing cutting-edge consulting solutions to businesses across industries. We are committed to diversity, inclusion, and empowering our employees with a flexible, collaborative, and innovative work culture. Join us and become part of a team that is transforming businesses with the latest technologies. Responsibilities: Take client calls, open and manage Incident/Request tickets. Actively monitor the ticket queue, classify, and resolve incidents. Troubleshoot end-user hardware, operating systems, network, and remote access issues. Manage user accounts, including creation, deletion, password resets, and group memberships. Document troubleshooting steps, adhere to SOPs, and support Service Desk operations. Requirements: Minimum 6 years of experience in Help Desk/Service Desk roles at enterprise level. Strong knowledge of Windows 10/11, Windows Server OS, Active Directory/Entra ID. Hands-on experience with Microsoft Azure/365 or Google Workspace. Familiarity with Citrix, VMware Horizon View, or Azure Virtual Desktop. Proficiency in troubleshooting hardware, printers, docking stations, and remote access issues. What is in it for you: Opportunity to work with cutting-edge technologies across cloud, identity, and virtualization platforms. Exposure to global clients and diverse IT environments. Career growth in a high-performance, collaborative, and learning-driven culture. Reach Us: If you think this role aligns with your career aspirations, kindly share your updated CV at aayushi.goyal@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging job search and leadership hiring experience. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a large volume of applications daily, so if you do not hear back within one week, kindly consider that your profile has not been shortlisted. Your patience is highly appreciated. Stay alert against fraudulent job offers; Crescendo Global never asks for money or system upgrades. Verify all opportunities at www.crescendo-global.com . Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords: Crescendo Global, Service Desk Analyst Jobs, IT Support Jobs, Helpdesk Jobs, Desktop Support Jobs, Cloud Support Jobs, ITSM Jobs, Active Directory Jobs, Microsoft Azure Jobs, Citrix Support Jobs, VMware Jobs, Technical Support Jobs Troubleshooting

About The Role Skill required: Email - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Advanced What would you do? "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat." What are we looking for? "Accenture Code of Business EthicsAbility to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to work well in a teamAdaptable and flexibleCustomer Service" Certifications: English - Fluent Roles and Responsibilities: "In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to work well in a teamCollaboration and interpersonal skillsAgility for quick learningWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Key Responsibilities: 1. Troubleshoot software issues and resolve customer queries through phone, email, or onsite visits.2. Train clients on software usage and best practices.3. Collaborate with the development team for escalated issues and ensure timely resolution.4. Maintain client relationships by offering excellent post-sales support and ensuring customer satisfaction. Minimum Requirements: 1. Strong problem-solving and communication skills.2. Familiarity with common software systems and technical troubleshooting.

Role & responsibilities Looking for Service Desk Engineer who can work in evening or night shift for all 5 days work from office. Location only Hyderabad Preferred candidate profile

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

Dear Candidate, Greetings from HCL Technologies!!! Job Description: Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 6. Responds to telephone calls, email, instant messages, and assigned tickets from users; 7. Assign work orders / incidents to appropriate support teams and follow up until closure. 8. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; 9. Provide level 1 remote desktop support and perform other activities based on SOPs. 10. Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). 11. Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. 12. May train users and operators on a limited basis and/or may write training procedures. 13. Participate in on-going training and departmental development. 14. Routine maintenance updates with other IT staff and business units. 15. Provide all required documentation including standards, configurations and diagrams. 16. Provide knowledge transfer of EUC operations. 17. To provide support for on call escalations and doing root cause analysis of given issue. 18. To independently resolve tickets within agreed SLA of ticket volume and time. 19. To adhere to quality standards, regulatory requirements and company policies. 20. Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts. 21. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

Role & responsibilities 6 to 7 years experience in Major Incident Management Ensuring that the bridge call is initiated on time and that all relevant stakeholders are involved. Reviewing and modifying initial incident priority as per MI Criteria Lead recovery for all P1/P2 and Major Incident incidents across providers Ensuring the communication (SMS and Alerts) is sent to the stakeholders as per agreed timeline. Perform escalation as and when needed and drive the incident to resolution across all Service Providers end to end. Ensuring quality and completeness of incident documentation. Addressing any ownership disputes during the recovery of a Priority 1 or Priority 2 Incidents Assign RCA ownership and ensure the problem ticket is created and assigned appropriately towards the end of the MI bridge call. Preferred candidate profile Governing P3 and P4 incidents to meet the contractually agreed SLAs. Facilitating and leading dispute calls for Incident ownership. Escalating as required for proper incident resolution and closure. Analysing Incident data/trends to identify incorrect incident assignment and establishing action plans to avoid multiple reassignments.

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 6 months - 4 years of experience in IT ServiceDesk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to Vigneshwaran.Suresh@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekend(23 Aug 25): Highest Qualification? Additionally, we would like to schedule a Face to face Drive with you on 23rd August 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Vignesh S

About the Role Hiring for Operations Manager/Service Desk Manager. Must be Ops Manager On papers in International BPO. Experience in International Technical Voice Process is Mandatory. Must be strong in Operations Matrices. Over All Experience 8+ Years. Mode of Interview- Virtual. CTC UPTO 16LPA. Work From Office. 8+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Responsibilities Service Desk Operations: Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests. Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests. Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency. Team Management: Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations. Set clear goals and performance standards for team members, encouraging continuous improvement. Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques. Coordinate staff schedules to provide adequate coverage during business hours. Customer Satisfaction: Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction. Analyze customer feedback and service reports to identify areas for improvement. Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders. Process Improvement: Review and improve service desk processes to align with ITIL or other service management frameworks. Develop and maintain documentation for service desk procedures, ensuring they are regularly updated. Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance. Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution. Reporting and Analysis: Prepare and present regular reports on service desk performance, trends, and areas for improvement. Provide recommendations for optimizing service delivery and operational efficiency based on data analysis. Track and analyse support tickets to identify recurring issues and implement preventative solutions. Qualifications Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). 7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position. Proven experience managing a customer-facing service desk or IT support team. Strong understanding of IT service management (ITSM) frameworks such as ITIL. Excellent problem-solving and decision-making abilities. Strong leadership, communication, and team management skills. Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Ability to work in a fast-paced environment and manage multiple priorities. Stay up-to-date with emerging technologies and industry trends to continuously improve service desk functions. Preferred Skills ITIL Foundation and other relevant certifications. Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization. Experience with cloud-based solutions, enterprise software, and network management. Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation. Experience in change management and continuous improvement initiatives. Pay range and compensation package CTC UPTO 16LPA Incase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Educational Qualifications Bachelors degree in information technology, Computer Science, or equivalent experience. Certifications & Training (Preferred) ITIL Foundation or higher MCSA/MCSE, particularly with Azure or Microsoft 365 specialization Network certifications like CCNA or equivalent Awareness of ISO 27001 (ISMS) and ITSM processes Key Responsibilities Lead and mentor the offshore IT Service Desk team, promoting collaboration, accountability, and skill development. Foster a positive and inclusive team culture, with a focus on well-being, motivation, and ownership. Monitor and manage incoming support tickets; ensure SLAs and service standards are consistently met. Handle escalations and complex incidents with a solution-oriented mindset. Collaborate with Corporate IT and business units to align offshore operations with overall IT strategy. Act as a liaison between offshore team and local leadership to ensure visibility, transparency, and trust. Draft, maintain, and improve standard operating procedures (SOPs), workflows, and knowledge base articles. Ensure seamless coordination of endpoint support, patch management, hardware/software deployment, and access control. Track trends, analyze recurring incidents, and work proactively with teams to reduce preventable issues. Support Corporate IT in project rollouts, system upgrades, and organizational change efforts. Execute asset management, procurement processes, and vendor coordination as directed by the IT Manager. Prepare reports on service desk metrics, user satisfaction, and improvement initiatives. Technical Skills: Familiar with ISMS and ITMS process and policies Experience in providing critical user support such as support for senior users and management Act as a Team lead who can also interact effectively with local management and Head Office Team Good knowledge on Active Directory, DHCP, DNS, File server, SharePoint, and basic knowledge in Exchange Server, Oracle ERP etc. Good experience in solving Microsoft Office 365 related incidents and requests. Experience in solving End Point Security tools and Endpoint Patching. Basic experience in MDM preferably Intune and Identity and access management. Basic network support including LAN, Wireless and IP Phones etc. Good Knowledge in TCP\IP and basic knowledge on network technologies like firewall, switches, proxy etc. Talking to staff/vendors through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. Support L2 System Team to roll-out of new implementation and change execution as directed by Corporate IT Manager Experience in IT Asset Management and perform procurement process as directed by IT Manager

The Junior Application Support Analyst will provide Tier 1 to Tier 2 application support and maintenance to various 3rd party and custom developed applications for the distributed business units of the company. You will work under the close direction of senior personnel in the functional area. Your primary responsibilities will include monitoring, troubleshooting, and analyzing applications, following best practices for application support, and providing second level support for support tickets. You will identify technical issues with assigned technical infrastructure hardware, software, and work processes. Effective communication with staff in non-technical terms to troubleshoot application issues, diagnose root causes, and bring them to resolution is crucial. You will be expected to follow best practices for support of applications, meet SLAs, ensure documentation is up to date, provide multi-channel availability, increase first contact resolution, and set and meet KPIs. In this role, you will escalate problems beyond your level of expertise to your manager or more experienced technical staff. Collaboration with other supporting teams may be required, and you will contribute to customer how-to documentation, knowledge base articles, and internal troubleshooting guides. Additionally, you will assist in user acceptance testing. An ideal candidate for this position would be a recent BE / BTech College Graduate or someone with completed coursework/certifications, with 0-1 years of experience in incident management, runbook, and service desk issues. You should be willing to learn Linux, Windows, scripting languages, SQL, Oracle, and monitoring technologies. Being calm under pressure, able to handle multiple projects simultaneously, and rationalizing the impact of concurrent issues/requests to prioritize work effectively are essential qualities. Knowledge in futures, commodities, rates, and FX is advantageous. Experience working both independently and in a team-oriented, collaborative environment is crucial. A high customer service mentality, strong interest in process improvement, strong written and oral communication skills, strong interpersonal skills, self-motivation, and strong diagnostic skills are desired qualities for this role. The physical requirements and working conditions include a climate-controlled office environment (Hybrid) and a dynamic, time-sensitive work environment with travel as required.,

As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfillment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- You study service history of the appointed customer and prepare yourself to attend the customer one day prior. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. You advise customers for suitable service product and required jobs to be done as per the customers need. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. You translate the customer requirement in technical instructions with quick test and environment data collected during reception with the help of Quality Inspector. You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop. You keep on updating the vehicle status to customers during service. You follow up with the workshop for completion of job as per promised time. You confirm the readiness of car after visual inspection and inform customer about delivery time. You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback. You call customers after 3 days of vehicle delivery to know the post service feedback. You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal. Qualification & Experience: Batchers Degree in Automotive / Mechanical Engineering. 5-6 years of experience in Luxury automobile retail market. Skills You are extremely loyal to company and brand. As a result you come across as trustworthy and responsible. You show a lot of initiative. You are persuasive and are able to make decisions on your own. You professionally implement all Mercedes-Benz specifications on customer oriented conduct. You are willing to make compromises, but can also openly address and constructively solve conflicts with customers and colleagues. You are good listener and are empathetic towards customer concerns, requirements and willing to understand customers problem. You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction. You are team player and capable of liaising with workshop staff for getting the work done in desired timeline. You are honest with customers and offer them solutions that take time and costs into account. You actively approach customers, thus showing excellent communication skills. You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems. You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction. You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers. You are capable of transforming customer requirements into technical instructions for internal communication. You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.

You will be joining NTT DATA as a Technical Solutions Architecture Specialist Advisor in Noida, Uttar Pradesh, India. NTT DATA is a renowned global innovator in business and technology services with a commitment to assisting clients in innovating, optimizing, and transforming for long-term success. As a part of the NTT Group, we invest significantly in research and development to ensure organizations and society confidently transition into the digital future. In this role, you will be an integral part of the Global Digital Workplace Services Technical Architecture team. Your responsibilities will include supporting business development efforts through collaboration, accurate costing, and pricing techniques. You will ensure that client solutions are architected optimally to deliver expected levels of functionality and quality. Additionally, you will promote workplace services offerings, build cost models, and stay updated on emerging technologies in the Workplace Services domain. To excel in this position, you should have at least 10 years of experience in IT Outsourcing, Managed Services delivery, solutioning/pre-sales, or a relevant leadership role. A Bachelor's Degree or equivalent qualification is required. You must possess strong communication skills, analytical abilities, and the capacity to work independently while managing multiple tasks effectively. Experience with end user services product portfolio structures and pricing models is essential for this role. In terms of technical skills, you should have expertise in areas such as Service Desk, Field Services, Endpoint management, messaging and collaboration, desktop engineering, and asset lifecycle management services. Additionally, you should be ITIL Foundation Certified and hold industry-recognized technical certifications in end user services areas. Your ability to collaborate, communicate effectively, and think strategically will be crucial in developing compelling Workplace Services solutions. If you are an innovative and passionate individual looking to grow in a forward-thinking organization, NTT DATA welcomes your application. Join us to be part of a diverse team dedicated to driving innovation and transformation for our clients" long-term success. Apply now and become a part of our inclusive and adaptable work culture.,

As a Junior Application Support Analyst at The StoneX Group, you will play a crucial role in providing Tier 1 to Tier 2 application support and maintenance for various 3rd party and custom developed applications used by our distributed business units. Your primary responsibility will be to monitor, troubleshoot, and analyze applications while following best practices to ensure seamless operations. Your key accountabilities will include assisting in monitoring, troubleshooting, and analyzing applications, providing second-level support for support tickets, identifying technical issues with infrastructure, hardware, and software, and effectively communicating with staff to troubleshoot and resolve application issues. You will also be required to collaborate with other supporting teams, contribute to customer documentation and knowledge base articles, and assist in user acceptance testing. To excel in this role, you should be a recent BE/BTech college graduate or have relevant coursework/certifications, with 0-1 years of experience in incident management, service desk issues, and a willingness to learn Linux, Windows, scripting languages, SQL, Oracle, and monitoring technologies. Being calm under pressure, capable of handling multiple projects simultaneously, and having the ability to prioritize work effectively are essential qualities for this position. Having knowledge in futures, commodities, rates, and FX will be advantageous, along with experience working both independently and in a team-oriented environment. A high customer service mentality, strong interest in process improvement, excellent written and oral communication skills, interpersonal skills, self-motivation, and strong diagnostic abilities are also crucial for success in this role. This position requires working in a climate-controlled office environment on a hybrid basis, with occasional travel as needed. If you are looking to kickstart your career in application support and work in a dynamic, time-sensitive environment where innovation and growth are encouraged, The StoneX Group offers a platform for endless potential and progression.,

Position Overview We are seeking a dedicated and skilled Service Desk professional to join our dynamic team in Pune or Mumbai City. This full-time position offers an annual salary of 10,00,000 and is ideal for individuals with 5 to 9 years of experience in IT service management. As a Service Desk specialist, you will play a crucial role in ensuring seamless IT support and service delivery to our clients. Key Responsibilities Manage and resolve incoming service requests and incidents through the ticketing system, ensuring timely and effective solutions. Provide remote support for various operating systems, including Windows and Mac, to troubleshoot and resolve technical issues. Coordinate installation and configuration of hardware and software as per client requirements. Ensure adherence to Service Level Agreements (SLAs) by monitoring ticket resolution times and escalating issues when necessary. Maintain accurate documentation of service requests, resolutions, and knowledge base articles to enhance team efficiency. Collaborate with cross-functional teams to improve service delivery processes and enhance customer satisfaction. Participate in regular training sessions to stay updated on the latest ITSM tools and technologies. Contribute to continuous improvement initiatives within the service desk operations. Qualifications The ideal candidate will possess the following qualifications: A minimum of 5 years and a maximum of 9 years of experience in a service desk or IT support role. Proficiency in ticketing systems and IT service management (ITSM) frameworks. Strong troubleshooting skills with a solid understanding of operating systems, particularly Windows and Mac. Excellent communication and interpersonal skills to effectively interact with clients and team members. Ability to work in a rotating schedule and adapt to changing priorities in a fast-paced environment. Demonstrated ability to work independently as well as part of a team. Relevant certifications in ITIL or other IT service management frameworks are a plus. If you are passionate about providing exceptional IT support and are looking for an opportunity to grow your career in a vibrant work environment, we encourage you to apply. Join us in delivering outstanding service and making a difference in our clients' IT experiences! We have 5 positions open for this role, and we look forward to welcoming talented individuals to our team.

Provide first and second-level technical support to end-users via phone, email, and remote assistance tools. Troubleshoot and resolve hardware, software, network, and application-related issues within defined SLAs. Log, track, and manage incidents, service requests, and problem tickets in the ITSM tool. Escalate complex technical issues to higher support tiers or specialized teams when necessary. Maintain documentation of incidents, resolutions, and technical procedures. Install, configure, and upgrade operating systems, applications, and IT equipment. Ensure user account management, password resets, and access control in line with security policies. Support end-users in using collaboration tools, VPN, email, and enterprise applications. Monitor system performance and proactively address recurring technical issues. Collaborate with IT teams to implement preventive measures and improve service quality. Requirements: 3 to 7 years of experience in service desk or technical support roles. Proficiency in troubleshooting Windows/Mac OS, MS Office, networking, and IT hardware. Familiarity with ITIL processes and incident management tools (e.g., ServiceNow, Remedy, Jira). Strong problem-solving skills and customer-oriented approach. Excellent verbal and written communication skills. Ability to work in shifts and handle high-volume support environments.

As an IT Helpdesk Engineer at our company, you will play a crucial role in providing first-line technical support to UST associates through various channels such as phone, email, chat, and web console. Your responsibilities will include ensuring timely resolution of issues while maintaining high customer satisfaction levels. You will be part of a global team that supports IT systems and services, working in rotational shifts including weekends as per the published roster. To excel in this role, you must possess strong troubleshooting skills, excellent communication abilities, and a customer-focused mindset. You will be required to deliver exceptional customer service, adhere to service-level agreements, and manage support tickets efficiently to meet response and resolution targets. Proficiency in Microsoft Office Suite and a continuous pursuit of relevant education are essential for success in this position. Key Responsibilities: - Provide technical support to end users via telephone, email, chat, and web console. - Deliver outstanding customer service in alignment with service-level agreements. - Log, track, and manage support tickets to meet response and resolution times. - Work in rotational shifts, including weekends as per the published roster. - Take ownership of customer issues, ensuring end-to-end resolution and escalation when necessary. - Meet or exceed performance metrics related to responsiveness and resolution. - Demonstrate proficiency in Microsoft Office Suite. - Stay updated with current technologies and pursue continuing education relevant to the role. Skills & Attributes: - Strong knowledge of Internet technologies, application protocols, and connectivity troubleshooting. - Excellent customer service and communication skills. - Hands-on experience with Windows operating systems; knowledge of UNIX/Linux systems is a plus. - Familiarity with ticketing systems like ServiceNow. - Ability to prioritize tasks, handle workloads efficiently, and work well under pressure. - Flexible, self-motivated, detail-oriented with strong organizational skills. - Proactive attitude, initiative-driven, capable of working independently. - Strong sense of ownership and responsibility for assigned tasks. - Clear, methodical, and precise approach to issue resolution and documentation. Candidate Profile: We are looking for an individual who is friendly, professional, and dependable, willing to learn and grow within the role, committed to delivering exceptional support service, and able to thrive in a fast-paced, team-oriented environment. If you possess the aforementioned skills and attributes, we encourage you to apply for the position of IT Helpdesk Engineer and be a valuable part of our support team.,

Job description Job Title: Associate System Engineer Job Location: Baroda Shift Timings: 5:30 PM to 2:30 AM IST (US Shift) Collabera, a leader in staffing Industry, is looking for Associate System Engineer . Our employees work in fast paced, high energy work environment driven by our unique work culture that embraces competitiveness, passion and work hard-play hard approach to the fullest. Our clientele comprises of many Fortunes 100/500 organizations across various industry domains. This is an amazing opportunity for someone having the hunger to succeed and work with a reputed staffing firm. He/she is expected to verify and validate each document as per the clients compliances and raise findings if he/she finds any document to be missing or incomplete resulting in non-compliance. Applicant is expected to work within tight timelines and ensure 100% accuracy and compliance. Roles and Responsibilities: Desktop Support Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office and other authorized desktop applications. Install, upgrade, support and troubleshoot printers, computer hardware and other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. Remote support through MSTSC, Team Viewer Remote Desktop to solve Windows and Software issue. Identify requirements of equipment and parts to support faulty Desktop, Laptop, and Server & UPS. Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member. Develop trends by monitoring and analyzing incoming calls, problems, and support requests. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Troubleshooting network connectivity in a LAN/WAN environment. Creating, Prioritizing and Resolving tickets in the Ticketing Tool. Coordinating with Vendor for repair and replacing the hardware components. Act as first point of escalation for all the Incidents/Problems. Education and Work Experience College diploma or university degree in the field of Information Technology and/or 2 years equivalent work experience. Certification in Microsoft, VMware andor Citrix virtualization technologies are a plus. Experience with desktop operating systems, including Microsoft Windows XP, Windows 7, Windows 10. Good communication (both verbal and written) skills. Follow ITIL Procedures and practices. Excellent analytical and problem-solving skills Good prioritization skills and be flexible enough to adapt plans. Ability to explain complex systems in simple terms while on remote support. An ability to work to tight deadlines and within constraints. Ready to support 24x7x365. Technical Skills Experience of Service Desk Ticketing Tools Windows Profile Management Office365 & Office 2007 and above Configuration and Troubleshooting. System Level Troubleshooting Local Area Network Troubleshooting Familiar with any Remote Support Tools or Applications. Installation of Cisco Phone and Troubleshooting (If any) Data Centre and Network Room Management Ability to manage Real Time Monitoring Basic Hardware Troubleshooting. OS Windows 7, Windows 10 Installation, and deployment. Asset Management Skills. Role: Desktop Engineer