2532 Service Desk Jobs - Page 32

Wipro Limited is a leading technology services and consulting company committed to developing innovative solutions to meet the complex digital transformation needs of its clients. With a strong focus on consulting, design, engineering, and operations, Wipro helps clients achieve their ambitious goals and build sustainable businesses. Operating in 65 countries with over 230,000 employees and business partners, Wipro is dedicated to supporting customers, colleagues, and communities in an ever-evolving world. For more information, please visit www.wipro.com. The role entails being the primary point of contact for B2B users contacting the Wipro Service Desk to troubleshoot end user issues in alignment with Wipro's Service Desk objectives. Responsibilities include: - Providing primary user support and customer service. - Responding to queries from calls, portal, emails, and chats from clients. - Familiarizing oneself with each client and their applications/processes. - Learning the fundamental operations of commonly-used software, hardware, and equipment. - Following standard service desk operating procedures by accurately logging all service desk tickets using defined tracking software. - Ensuring the maintenance of the scorecard as per Statement of Work (SoW) with respect to Turnaround Time (TAT), Service Level Agreement (SLA), and hits. - Managing all queries and escalating if not resolved according to defined helpdesk policies and framework. - Maintaining regular Management Information System (MIS) and resolution log on raised queries. - Recording events, problems, and their resolutions in logs. - Following up and updating customer status and information. - Passing on any feedback, suggestions, or escalations by customers to the appropriate internal team. - Identifying and suggesting improvements on processes and procedures. Performance Parameters: 1. Service Desk Delivery: - Adherence to TAT, SLA as per SoW - Minimal Escalation - Customer Experience 2. Personal: - Attendance - Documentation, etc. Join Wipro, a company that is reinventing itself and the digital world. Be part of our journey in transforming businesses with bold ambitions. We seek individuals who are inspired by reinvention, willing to evolve constantly, and contribute to the growth of our business and industry. At Wipro, you have the opportunity to shape your own reinvention. Come to Wipro and realize your ambitions. We welcome applications from people with disabilities.,

As an IT Customer Service Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your responsibilities will include closing faults and complaints within SLAs. A strong proficiency in email and chat processes, along with good typing skills, is preferred for this role. You will be accountable for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests within the defined scope of support. Your role will involve managing unplanned interruptions to restore normal service operations swiftly for non-voice interactions such as email, web, and chat. To excel in this position, you are expected to adhere to the Accenture Code of Business Ethics, establish robust client relationships, handle disputes effectively, meet deadlines consistently, collaborate well within a team, showcase adaptability and flexibility, and prioritize customer service. Fluency in English is a prerequisite for this role. Your primary tasks will revolve around analyzing and resolving lower-complexity problems, engaging with peers within the organization for updates before reporting to supervisors, and potentially having limited exposure to clients or Accenture management. You will receive moderate-level guidance for daily tasks and detailed instructions for new assignments. The decisions you make will directly impact your work and may influence the work of your colleagues. As an individual contributor within a team, you will have a defined scope of work. Please be aware that this role may involve working in rotational shifts. Accenture is a global professional services company renowned for its expertise in digital, cloud, and security solutions. With a workforce of 699,000 individuals serving clients in over 120 countries, Accenture leverages technology and human ingenuity to drive value and shared success for clients, employees, shareholders, partners, and communities. You can learn more about us at www.accenture.com.,

Active Directory | Technical Support | 8 LPA || O365 | DNS | DHCP Hiring For Commercial Business B2B Process Grad/UG 1 year exp into International BPO Tech Support On Papers can apply. Salary upto 8.40 LPA Night shifts 5 days working, 2 offs Both side cabs Gurgaon / Pune / Bangalore Immediate joiners only Job description Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Excellent English Communication mandate* Salary : 30% hike, upto 8 LPA Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

MNC Hiring For Technical Support /AD, DNS , DHCP , 365/ 8LPA Need min 1yr of relevant experience on paper in International Tech Support (Mandate) Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon / Pune / Bangalore - 1 year exp 5 days working 2 roster off Night Shifts Both side cabs Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

We are looking for customer success managers who can who can work with our clients and our engineers to ensure timely delivery. The business verticals we are focusing on are real-estate, healthcare, education, automotive and retail. If you enjoy the challenge of onboarding, training and supporting businesses to use new technology platforms, we would love to hear from you. Objectives Guide onboarding of customers on Kenyt.AI SaaS platform Manage communications and deal with customer issues in an efficient and timely manner Interact and Support clients across geographies (India and abroad) Keep up with the trends in the industry and platform capabilities of the competition Explain insights and results to marketing and sales professionals Responsibilities Business Adviser to our clients working towards achieving their business goals. Manage client relationships and day to day interface with the client. Responsible for overall delivery for the services (Chatbot, Whatsapp Business Api, Service Desk, CRM) Work with clients to gather their data, understand customer journeys and suggest marketing campaigns to them. Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues. Work with our delivery engineers to deliver chatbots for their marketing campaigns. Work closely with product/tech teams to explore the feasibility of technical Establish customer success metrics and ensure we meet them consistently. Acts as a referral point for client issues, escalations, complaints and manages Crisis situations. Track service KPIs and metrics to make sure service quality is up to the mark. Be responsible for upselling and renewals, and increase the revenue per client. Requirements Education: Tech Graduates Experience: 0-4 years industry experience Excitement: Making customers successful Attitude: Do what it takes Skills: Self-driven and excellent communication skills Experience in Account Management/Client handling Profiles Exceptional communication skills, both oral and written, coupled with excellent listening skills Analytical and data-driven with ability to deal with multiple stakeholders. Knowledge of analytics tools like Excel, Google Analytics Demonstration of good product and consumer thinking during his/her career Hands-on and a quick learner. Comfortable with learning new technology Exposure to CRM, marketing automation, digital marketing tools

Role & responsibilities - OS Installation/ Trouble shooting of client OS (Windows 7/8/10) Product knowledge of desktop, laptop, printer, basic networking parts Assembling / integration of computer parts Configuration of OS / Networking Printer Installation and configuration of Antivirus Outlook configuration and Windows live/Thunderbird N computing setup and issue resolutions Software Installation and Software Support Have basic knowledge on switching and Wi-Fi configuration Preferred candidate profile Min 2-4 Years experience in a desktop support and L1 Networking. Experience in computer Hardware Trouble shooting. Should have knowledge on new installation. Should have knowledge about cloning the hard disk/ OS Image/ Ghost Image. Should have knowledge of data recovery from desktop systems.

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.

To be responsible for the management of both proactive and reactive incidents ensuring a professional and consistent delivery of quality services to our Customers Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes To ensure the incident management practices are followed diligently , leading to excellent reviews and feedback from the customer ( CSAT) To ensure that customer SLAs are always met Service oriented with good customer service skills Good interpersonal, analytical and communication skills Good time management, and organisational skills Ability to carefully plan and co-ordinate work according to a demanding time schedule Flexibility in terms of working hours Willingness to work in shiftsand on call support 24/7 Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents and changes end to end Ability to build relationships with peer and management levels both with clients and the company management Excellent matrix management and Team Player Good understanding of Cisco routing and switching technology, SDx solutions, Security platforms and wireless technologies Multitasking and able to perform under pressure Proactive, self-motivated, and determined attitude Good understanding of incident and change process and ITIL best practices Ability to clearly articulate messages to a variety of audience Show knw Service Now Global Delivery & Operations

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 2 - Knowledgeable 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Technical Skills: Proficiency in troubleshooting and supporting Windows operating systems (Windows 10/11). Basic understanding of Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Familiarity with Active Directory for user and computer management. Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Experience with ticketing systems (e.g., Jira Service Desk, ServiceNow, Freshservice). Familiarity with hardware components of desktops, laptops, and peripherals.

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

Required - Min 1 year exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 4LPA US Shifts Immediate joiners Drop your cv on - 8529546798

As a skilled and customer-focused Service Desk Analyst, you will be responsible for providing IT support services to end users. Your role will involve being the initial point of contact for users, assisting them through phone, email, and ITSM tools. You will triage and resolve incidents and service requests, escalate unresolved issues appropriately, and ensure a seamless support experience aligned with ITIL processes. Your key responsibilities will include providing Level 1 to 1.5 technical support to end users, troubleshooting basic hardware, software, network connectivity, and peripheral device issues, assisting with password resets and account management, logging and managing service requests and incidents, escalating complex issues, guiding users to self-service resources, supporting conferencing tools and mobile devices, prioritizing VIP user support, using remote access tools, monitoring open tickets, contributing to knowledge articles, communicating IT advisories, adhering to ITIL processes, maintaining compliance with security policies, and collaborating effectively with peers. Qualifications: - Bachelor's degree in computer science, Information Technology, or related field (preferred) - Experience in a Service Desk or IT Support role - ITIL Foundation certification (preferred) - Strong knowledge of Windows OS, MS Office Suite, Active Directory, and remote support tools Key Skills: - Excellent verbal and written communication in English - Strong customer service and problem-solving skills - Ability to work in a fast-paced environment and manage multiple tasks - Familiarity with ITSM platforms (e.g., ServiceNow, BMC Remedy, ZenDesk) - Team player with a proactive approach to issue resolution If you are a dedicated professional with expertise in Service Desk operations, troubleshooting, and IT support, and possess strong communication and problem-solving skills, we encourage you to apply for this rewarding opportunity.,

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications- Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

International Technical Voice Process Experience - 1 year min in International Technical voice Process CTC-Upto 4LPA Any Graduate Location - Pune Night Shifts WFO-5 Days Working Immediate joiners only Excellent Communication HR Anugrah: 7737536478 Perks and benefits Salary + Incentivs + Allowances Both-way cabs

Role Summary: We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities: Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA. Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently. Provide support by understanding customer needs, mapping workflow processes, and analyzing technical requirements or gaps. Analyze technical problems reported by end users via email, calls, or chat, and provide the first level of business perspective solutions. Ensure continuous support to clients and stakeholders, proposing resolutions and managing customer expectations. Track all cases to ensure timely responses, maintaining updates on incident status, progress, and history in the CRM. Monitor ongoing service requests and incidents, ensuring timely communication to end users. Collaborate with senior teams and stakeholders to resolve escalated issues and monitor the status of incidents. Ensure contributions towards the overall Total Customer Experience are met and maintain a high standard of service quality. Create and update knowledge base articles to document solutions for recurring issues. Ensure stability of the network and hardware infrastructure by monitoring and troubleshooting when necessary. Skills, Knowledge, and Experience: ITIL Knowledge: Case management, ticketing tool lifecycle experience. Technical Tools: Proficiency in MS Office (Excel, Word), and experience with computerized data entry and network monitoring tools. Strong analytical skills and attention to detail. Customer Service: Experience managing service requests and incidents, meeting quality assurance requirements and performance metrics. Certifications: Any ITIL and Automation certified professionals will be preferred. Availability: Ability to work in a 24/7 environment and in rotational shifts.

Min 1-2 Yr Exp Into Technical Support (International Voice - Mandatory) Any Graduate CTC - Up to 4 LPA + Allowances and Incentives WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Location - Pune 7023955677 (HR Kajal)

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on various devices. Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection. Document all incidents and resolutions in a timely manner.

Education Qualification : Diploma Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced Certification : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems. Education/Work Experience: Typically requires a degree and 2-4 years experience; or no degree and 6-10 years combined education and equivalent work experience (typically 1 year experience = 1 year education). Independence Level/Reports to: Works under limited supervision on assigned tasks or portions of projects to determine and develop approach to meet desired objectives. May lead projects/research with limited scope and complexity. Normally reports to Manager.

For your reference - Below is JD that we are looking for Edelman We are looking for Immediate joiner with Good Communication skill. Job Description Excellent oral & written communication Knowledge in Windows AD Knowledge in Exchange Server / Office 365 Cross functional Knowledge in MAC with Windows Domain Knowledge in User Permissions / Access Restriction for Domain Accounts Ensure 100% availability of resources as per SOW Standardize the Service Desk operations and implement best practices Rotational shift 24/7 support Service now ITSM tool Primary Skills (Preferred) Knowledge in Troubleshooting OS / Network / Printers / Hardware related Issues Knowledge in Troubleshooting Application Related issues Knowledge in Remote Support for Windows / MAC users with appropriate Tools Knowledge of MS Office products (Teams, Onedrive, Sharepoint, word, excel, PowerPoint, Outlook) User admin task experience Secondary Skills (Preferred) Knowledge in Mac OS / Application Troubleshooting

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports.