3739 Service Desk Jobs - Page 32

As a Senior Manager / Manager Solution Architect in the Customer Service/Service Desk Practice at Infosys BPM, you will lead and design cutting-edge solutions for customer service operations. Your role will involve collaborating with global clients to transform service delivery using digital tools and frameworks. You will drive operational excellence and innovation across service desk and customer support functions, working closely with cross-functional teams to architect scalable, efficient, and customer-centric solutions. Key Responsibilities: - Lead and design cutting-edge solutions for customer service operations. - Collaborate with global clients to transform service delivery using digi...

Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and result...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syste...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applicati...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Job Summary The Process Executive role is designed for individuals with 0 to 1 year of experience focusing on Incident Management within a Service Desk environment. This position requires handling POS software and hardware issues ensuring efficient resolution and customer satisfaction. The role operates on a rotational shift basis providing opportunities to work from the office and gain valuable experience in a dynamic setting. Responsibilities Collaborate with team members to provide timely and effective solutions to service desk queries. Utilize incident management tools to track and document issues maintaining accurate records for future reference. Manage and resolve incidents related to ...

Roll Technical Support Intranational Voice (Its Rotational shift) Company DXC Exp 0 To 2 Yrs Looking for Excellent Communications with Good Attitude Candidates Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutio...

Roll Technical Support Intranational Voice (Its Rotational shift) Company DXC Exp 0 To 2 Yrs Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. Follows up ...

Job description of Global Service Desk Trainer :- 1. Able to conduct virtual classes of Global Service Desk Program for the fresh graduates. 2. Maintain Students attendance in virtual sessions. 3. Responsible to track students status & learning within the program 4. Collate the training results & documentation of the same. 5. Prepare training materials as well as develop alternative training methods. 6. Able to handle effectively & efficiently students queries and doubts. " , "Work_Experience":"0-1year"

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Communication | 1 - Aware Tertiary -> Behavioral | Aptitude | Information Processing | 1 - Aware 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking ...

Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 4 - Advanced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowl...

COMPASS - Administration - Career - View Job - Service Desk Analyst-L1-IND Service Desk Analyst-L1-IND Job Description Are you ready to grow your career in our global tech hub Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! As the world begins to travel again, we want to make sure we re delivering an exceptional service for our customers, and w...

Key Information Location: Vikhroli, Mumbai Workplace Type Hybrid (3 days WFO) Experience Senior to Expert level (10 years+) Key industry – SaaS solutions, Technology domain Freespace Overview : Our purpose is to organize the world’s workspaces to make them as hybrid-ready and efficient as possible. We operate in over 150+ cities globally, and our workplace solutions enable organizations to optimize their real estate, facilitate hybrid-working that engages employees, create safe and hygienic environments, inform office design and the drive to net zero. We recognise the lack of human-centric intelligence around the use of workspaces has created a disconnect, between individual employees, their...

What We Offer: A collaborative and supportive team environment. Opportunities for professional development and certification. Flexible working arrangements and a focus on work-life balance. Key Responsibilities: Monitor and manage IT support queues, ensuring timely triage and resolution of incidents and requests. Respond to and resolve incoming support calls and tickets, providing first-line technical assistance. Process and fulfil endpoint hardware requests in line with company standards and procedures. Ensure adherence to SLM procedures and escalate issues as needed to meet service targets. Maintain accurate records of support activities using the ITSM tool. Collaborate with other IT teams...

4-5 of experience in IT support, with a demonstrated record in a senior or lead role. Profound technical knowledge with the ability to troubleshoot a broader range of hardware, software, and network issues. Exceptional verbal and written communication skills. Demonstrated leadership capabilities and team collaboration. Proven experience in mentoring or training staff. Familiarity with Service Desk software and tools. For remote work scenarios, a reliable and fast internet connection is essential.

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries Ensure compl...

Provide second level diagnostic support the System and Network Engineering Teams and the Service Desk in supporting the plants as it relates to; Desktops, WAN, LAN, and Servers as well as capture site specific network, server, and end device documentation. Creates / updates work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead. Monitors emails for alert notifications from the service desk and resolves or escalates these as required. Provides change management support during the weekend when on call. Participates, enforces, and follows DPW change, incident...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

Roll Technical Support Intranational Voice (Its Rotational shift) Company DXC Exp 0 To 2 Yrs Looking for Excellent Communications with Good Attitude Candidates Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc. Researching, diagnosing, troubleshooting and identifying solutio...

PFA the job description given below. Job Title: Technical Customer Associate- Night Shift Experience:3-4 years of experience in a customer service or technical customer support role dealing with US/UK clients. Education:Bachelors/master's degree in Computer Science, Information Technology, or a related field.Certifications:ITIL Foundation, or similar certifications( would be added as an advantage, not mandatory). Technical Skills:Basic exposure to Cloud computing Technology & monitoring tools ( AWS, Azure,site 24*7) Software proficiency, understanding of Saas based environment production support, and common IT tools and software. Ticketing software tools knowledge( Zendesk,remedy,servicenow,...

Job Family User Support (India) Travel Required None Clearance Required None What You Will Do Work as a Service Desk/ helpdesk/desktop support Engineer. Will provide technical assistance to Global users Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users. Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment Route more complex problems to our internal next-level IT support staff by following correct process and procedures. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analy...

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and ...

Role & responsibilities Ensuring that a single enterprise service knowledge Management system (SKMS) is created and is updated as work is performed or as information is discovered. The examples of information types include Known Errors, Troubleshooting procedures, Workarounds for Incidents / Problems, FAQs, Manuals, System Changes and updates, etc. Training the personnel to populate and maintain content of the SKMS related to their services in terms of the processes to upload/access/review the content, content standards, and tool functionality, etc. Designing a workflow to review SKMS content and ensuring information in the SKMS is maintained, accurate and relevant. Encouraging the support t...

Greetings from KVC CONSULTANTS LTD. Hiring for IT MNC for Service Desk Analys t or Customer Support Executive for Pune and Bangalore FOR LEADING ITES MNCs -- PUNE --- IN THESE LOCATIONS -- MAGARPATTA / VIMAN NAGAR & HINJWADI - PUNE FOR BANGLORE - JOB LOCATION IS ELECTRONIC CITY Candidates residing in Pune and Bangalore may apply for the same & outstation candidates need to relocate. WE HAVE TWO LOBS OPEN ---- Process 1 -- International Service Desk Analyst Job Locations : PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY Salary : Rs 4.50 LPA - 5.50 LPA -- FOR 12 MOTNHS PLUS EXP Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP ----------------------------------------------------...