Operations Team Member

Kotak Mahindra Bank

1 - 4 years

2 - 4 Lacs

mumbai

Posted:5 days ago| Platform:

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Skills Required

service delivery front office excel process improvement service desk banking rtgs customer service transaction processing operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk
The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments
This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing
Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level
Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries
Ensure compliance with internal policies and regulatory guidelines during transaction processing
Maintain and update transaction records and reports using Excel and internal banking systems
Collaborate with other departments to resolve discrepancies or escalations related to customer transactions
Monitor transaction queues and ensure timely execution of all payment instructions
Assist in audits and internal reviews by providing necessary documentation and reports
Continuously identify areas for process improvement and contribute to enhancing service delivery

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