As a member of our team, you will be responsible for handling personalized service requests of Privy customers, ensuring strict adherence to regulatory and internal approved prescribed requirements for the Privy customer segment. Additionally, you will be tasked with generating timely business MIS, coordinating with CPC/RPC/Investment desks for account opening of Privy customers, and managing complaints of Privy customers to ensure resolution within the stipulated TAT. To excel in this role, you must possess excellent written and oral communication skills, as well as a customer service orientation. Developing and maintaining banking relationships with a select group of high net worth customers will be a key part of your responsibilities. It is essential to have a courteous and polite demeanor, along with good knowledge of Microsoft Excel and an understanding of banking norms and processes. If you are looking for a challenging opportunity where you can leverage your communication skills, banking knowledge, and customer service expertise to deliver exceptional service to our Privy customers, we invite you to apply for this position.,
As a Team Collection Manager, your primary responsibility will be to ensure a high-quality portfolio while focusing on enhancing collections in your assigned area, either independently or as part of a team. It is crucial to strictly adhere to the bank's established processes and procedures, as well as meet audit requirements. The ideal candidate for this role should have a strong passion for collections and be willing to take on challenges and responsibilities. Additionally, a minimum educational qualification of being a graduate is required to be considered for this position.,
Sourcing new to bank (NTB) clients Relationship management for Mid and large corporates / Infrastructure companies Experience in handling clients with more than 25 cr Turnover, and avg ticket size of lending of >Rs.10crs. Candidate should have dealt with following products: Cash credit/Over draft Limits Project funding for EPC projects Term Loan/Foreign currency Term Loan for Working capital and Equipment/Plant and Machinery Purchases Bank Guarantee Limits Trade products i.e. LC Limits (for Import and domestic purchases) Bill Discounting Limits both LC backed and BOE backed Buyers credit Limits,
As a Relationship Manager for Used Car Loans, you are expected to have a minimum of 3-4 years of experience in Auto Loans and hold at least a graduate degree. You will be positioned as a Deputy Manager/Manager and will be responsible for planning and implementing strategies to achieve business targets and profitability. Your key responsibilities will include collaborating with Dealers, DSAs, and direct business models to manage and establish tie-ups. Your focus will be on developing and driving the business by ensuring a healthy portfolio and achieving a healthy IRR. Additionally, you will be tasked with onboarding dealers and brokers as per the allocated budget. You will play a crucial role in developing the new and pre-owned car loans business across various branches and locations. Portfolio management will be a significant aspect of your role, involving managing teams, providing training on new products and organizational policies, and ensuring the team's efficiency. Your duties will also include managing, allocating, and assessing business leads from Channels/Dealers to the respective team members within their geographic territories. Building and maintaining strong relationships with Channels/Dealers, as well as making preliminary decisions on customer funding, will be part of your daily routine. Furthermore, you will be required to monitor non-starters, PDD, and identify new opportunities that could potentially drive better business prospects in the future. Your ability to engage with the team, provide necessary training, and effectively manage relationships with key stakeholders will be essential for your success in this role.,
You will be responsible for enhancing the deposit pool from customers by establishing service standards and delivering excellent service. Your role will also include selling non-deposit products and meeting cross-selling targets progressively. You will be expected to sell MF and insurance products to customers to generate fee income for the branch. Additionally, you will be involved in branch administration, ensuring regulatory compliance, and managing the productivity and morale of branch team members. You will have overall responsibility for achieving break-even and managing the P&L of the branch. To be successful in this role, you should have at least 6 years of banking experience, with 3-4 years specifically in retail liabilities. Sales experience in liabilities products is essential. An MBA/CA/CAIB qualification is preferred. You should possess good leadership skills, with a more tactical than strategic approach to leadership. You should be a thinker and a doer, with a ratio of 40:60 in your approach. It is crucial to have an in-depth understanding of financial instruments, markets, and macro-microeconomic processes. Your ability to collaborate with all units involved in the customer service cycle to ensure customer delight will be key to your success. You will also be required to liaise with the product management team, marketing, and other centers & verticals for new product development, service enhancements, and sales initiatives.,
As a Relationship Manager-Commercial Vehicle (CV)-Retail-Marketing Branches Operations, your primary responsibility will be to handle various customer service requirements such as account opening, DMAT account opening, addressing grievances, selling liability products, educating customers on product features, and issuing cheque books. The quality of advice provided to customers, as evaluated by customers and supervisors, will be a key performance indicator. Additionally, your speed and efficiency in delivering services and achieving sales targets for bank and investment products will be crucial. You will be expected to go beyond the expressed needs of customers by recommending other suitable products, thereby enhancing customer value. Cross-selling of asset products and providing backup support to relationship managers managing High Net Worth Individual (HNI) relationships will also be part of your role. It will be essential to ensure low attrition rates and focus on customer acquisition through referrals from existing customers. Ideal candidates for this position are graduates with a total work experience of 1-3 years, including at least 1 year in financial services or banks. A balanced blend of service and sales orientation is preferred, although a slightly higher emphasis on sales orientation can be acceptable. Candidates with experience in customer service roles within financial services, such as mutual funds or securities houses, and a strong sales orientation are encouraged to apply.,
As a Customer Service Executive in the financial services sector, your primary responsibility will be to handle various customer service requirements including account opening, DMAT account opening, addressing grievances, selling liability products, educating customers on product features, and facilitating cheque book issuance. The quality of advice you provide to customers, as evaluated by both customers and supervisors, will be a key performance indicator. Additionally, your speed and efficiency in delivering services will be closely monitored. You will be expected to meet sales targets for both bank and investment products by not only addressing the customer's stated needs but also by identifying opportunities to provide additional products that enhance customer value. Cross-selling of asset products and providing support to relationship managers managing High Net Worth Individual (HNI) relationships will also be part of your duties. It is crucial to ensure low attrition rates and focus on customer acquisition through referrals from existing satisfied customers. To qualify for this role, you should hold a graduate degree with a total work experience of 1-3 years, with at least 1 year of experience in the financial services or banking industry. A balanced blend of service and sales orientation is essential for this position. Candidates with a background in customer service from financial institutions such as mutual funds, securities houses, etc., with a strong sales orientation, will be given preference. In summary, this role requires a proactive and customer-centric approach, with a focus on delivering high-quality service, meeting sales targets, and enhancing overall customer satisfaction. Your ability to effectively balance service excellence with sales goals will be critical in achieving success in this position.,
As the Head - Key Relationships - GCC, your main responsibilities include conducting market research to identify potential GCC clients and key decision-makers within these organizations. It is essential to build a network of connections to initiate and develop relationships with prospective corporate clients and expand the client coverage by onboarding new GCCs to enhance the bank's market share. You will be leading the onboarding process for new GCC clients, ensuring a smooth transition and providing a high-quality client experience. Regularly engaging with clients to understand their banking needs is crucial, and liaising with product, proposition, and fulfillment teams to provide tailored solutions is key to success. Creating opportunities with GCCs to cross-sell and upsell the bank's products and services, with a specific focus on wallet share expansion, is an important aspect of the role. Collaborating with product and proposition teams to develop and present customized solutions, including salary accounts, benefits, and exclusive banking products that meet the needs of GCC employees, is also part of your responsibilities. Managing any issues or challenges faced by strategic stakeholders and working closely with fulfillment teams to ensure quick and effective resolutions is essential. Tracking performance metrics, preparing reports on new client acquisition, engagement levels, and revenue contribution, and analyzing data to refine strategies are also crucial tasks that you will be responsible for in this role.,
As a Program Manager for Strategic Transformation Initiatives, you will be an integral part of the Transformation Office, responsible for leading high-impact, cross-functional programs aligned with the priorities of the CTO and CEO. Your role will involve driving initiatives that span multiple teams and domains to ensure seamless execution, stakeholder alignment, and measurable business outcomes. Your key responsibilities will include: - Leading strategic programs that directly support core business strategies and transformation goals by translating executive priorities into actionable plans with clear milestones and success metrics. - Coordinating across engineering, product, design, and business teams to ensure alignment and synergy, while facilitating effective communication and collaboration among diverse stakeholders. - Proactively identifying risks and dependencies across programs, and developing and implementing mitigation strategies to ensure program continuity and success. - Championing agile methodologies and best practices across teams, supporting sprint planning, backlog grooming, and agile ceremonies using tools like Azure DevOps, Jira, or Rally. - Monitoring program health through KPIs and dashboards, identifying bottlenecks, and driving data-informed decisions to improve delivery velocity and quality. - Maintaining transparent and consistent communication with internal and external stakeholders, providing regular updates on progress, risks, and changes to ensure alignment and trust. - Fostering a culture of innovation and learning, identifying opportunities for process automation and operational efficiency. - Acting as the primary liaison for regulatory, compliance, and risk teams to ensure all programs adhere to relevant policies, standards, and governance frameworks. To be successful in this role, you should have: - Proven experience in program or project management within a technology-driven environment. - Strong understanding of agile frameworks and tools. - Excellent communication, leadership, and stakeholder management skills. - Ability to manage ambiguity and drive clarity in complex environments. - Experience working with senior leadership and cross-functional teams.,
As an Administrative Support specialist, you will be responsible for managing schedules, organizing and filing documents, as well as preparing sales presentations and proposals with precision and attention to detail. Your role will involve ensuring that all administrative tasks are completed efficiently to support the smooth functioning of the sales team. In the domain of Order Processing and Data Management, you will play a crucial role in entering order information accurately, maintaining up-to-date records, and updating customer databases as required. Your meticulous approach to data management will contribute to the overall efficiency of the sales process. Effective Communication is key in this role, as you will be responsible for promptly responding to customer inquiries, serving as a primary point of contact for clients, and liaising with various departments to ensure seamless coordination. Your ability to communicate clearly and professionally will be essential in building strong relationships with customers and colleagues. Supporting the Sales Process, you will work closely with the sales team to assist in lead generation, prospecting activities, and facilitating contract closures. Your proactive approach and willingness to contribute to the sales efforts will be instrumental in driving business growth and achieving revenue targets. In the realm of Reporting and Analysis, you will be tasked with monitoring sales trends, preparing insightful reports, and identifying areas for improvement. Your analytical skills will be utilized to provide valuable insights that will aid in decision-making and strategy development. Collaboration is a fundamental aspect of this role, as you will collaborate with departments such as marketing, customer service, and finance to optimize sales efforts and enhance overall business performance. By working cohesively with cross-functional teams, you will contribute to the success of the sales operations and foster a culture of teamwork and innovation.,
Job Description: As an internal candidate, your main responsibilities will include acquiring customers through group companies, managing the leads assigned to you for account opening within the prescribed TATs, selling TPP products to generate revenue, and building the CASA book size. Your role will involve being a good coordinator with different channels and utilizing excellent communication skills. We are looking for candidates who are Graduates or have an MBA with more than 2-4 years of work experience. If you are interested in this opportunity, please apply with your updated resume.,
As a Field Force Manager, you will be responsible for allocating, driving, monitoring, and reviewing the field force activities to achieve budgeted targets. You will work closely with accounts, legal, and operations teams to ensure functional support is provided efficiently. Your key responsibilities will include achieving monthly and yearly Roll forward and loss provisioning targets, managing a team of 9+ employees and field collection agencies, and ensuring high-quality recruitment and productivity within the team. We are looking for a candidate who is a Graduate/MBA with at least 7 years of experience in retail collections, preferably credit cards. The ideal candidate should be tactful, persuasive, and have over 10 years of overall experience in this field. If you are someone who can take ownership of high-value accounts and ensure seamless collections, we would like to hear from you.,
As a Digital Acquisition Manager at our organization, you will be responsible for enhancing the deposit pool from customers, establishing standards for service delivery, and focusing on the sale of non-deposit products. Your key tasks will include meeting cross-selling targets progressively, promoting the sale of mutual funds and insurance products, generating fee income, overseeing branch administration, ensuring regulatory compliance, managing productivity, and boosting the overall morale of branch team members. You will also play a crucial role in achieving break-even and managing the profit and loss of the branch. To excel in this role, you should possess a minimum of 6 years of experience in the banking sector, with a focus on retail liabilities for at least 3-4 years. Sales experience, particularly with liabilities products, is essential. Additionally, candidates with an MBA, CA, or CAIB qualification will be preferred. Strong leadership skills are crucial, with an emphasis on tactical decision-making. A balanced approach between thinking and doing (40:60) is highly valued. You must demonstrate an in-depth understanding of financial instruments, markets, and macroeconomic processes. Your ability to collaborate with all units involved in the customer service cycle to ensure customer delight will be key to success in this role. Furthermore, you will be required to liaise with the product management team, marketing departments, and other centers and verticals for new product development, service enhancements, and sales initiatives. If you are looking for a challenging yet rewarding opportunity where you can leverage your banking expertise and leadership skills to drive business growth and customer satisfaction, we encourage you to apply for the role of Digital Acquisition Manager.,
As a Regional Sales Manager for Gold Loans, you will be responsible for driving the growth of the gold loan business in your assigned region. Your primary objectives will include managing sales teams, creating and implementing regional strategies, meeting sales targets, and ensuring operational compliance. Your key responsibilities will involve achieving monthly, quarterly, and annual sales targets for gold loans, discovering and cultivating new markets and customer segments, enhancing branch productivity, and expanding the loan portfolio in the region. You will be leading and inspiring a team of Area Sales Managers and field executives, conducting regular performance evaluations, providing necessary training and coaching to enhance team performance. Driving business through various channels such as branches, DSAs, and digital platforms will be essential. Building and nurturing strong relationships with partners and stakeholders will also be a crucial aspect of your role. Market analysis tasks will include monitoring competitor activities, pricing strategies, and market trends, enabling you to make informed recommendations to maintain a competitive advantage in the industry. Your duties will also involve ensuring compliance with company policies, KYC norms, and audit requirements. Additionally, you will need to manage risks associated with gold appraisal and loan disbursement processes effectively. Customer service excellence is paramount, and you will be expected to uphold high levels of customer satisfaction and retention by addressing and resolving escalated customer issues promptly. Your success in this role will require proven experience in gold loans or secured lending products, exceptional leadership, communication, and negotiation skills, a deep understanding of regional market dynamics, knowledge of gold valuation and lending norms, and an analytical mindset to drive performance. In terms of qualifications, a Graduation/Post-Graduation in any discipline is required, with an MBA being preferred. You should have a minimum of 8-12 years of relevant sales experience, particularly in gold loan operations.,
As a Branch Operations Manager, you will be responsible for the day-to-day operations of the branch, ensuring strict adherence to prescribed processes, audit, and regulatory requirements. Your key responsibilities will include timely authorization and checking of SO/SDO/RO system inputs for customer transactions and service requests, as well as branch lobby and customer queue management. You will also be in charge of managing cash, including foreign exchange and travelers" cheques, within the branch limit. Your role will involve managing customer complaints and ensuring their resolution within the defined Turnaround Time (TAT). Additionally, you will be accountable for Anti Money Laundering (AML) and Know Your Customer (KYC) compliance for the various account opening forms submitted to CPC/RPC. To be successful in this role, you should possess an MBA or Graduate degree with a minimum of 3 years of work experience. A thorough understanding of banking operations, customer service orientation, and the ability to manage and motivate front office staff are essential requirements for this position.,
As a Relationship Manager focusing on High Net Worth Customers, your primary responsibility will be to develop and cultivate strong relationships with existing and potential customers in the liabilities category. You will be expected to prioritize Category A customers and engage in individual efforts to acquire new customers through external channels. Your commitment to providing exceptional customer service and adherence to bank policies will be crucial in maintaining high levels of customer satisfaction. In addition to nurturing existing customer relationships, you will be tasked with cross-selling various bank products to increase the depth of the banking relationship. Your role will involve proactively informing customers about new products or enhancements that may benefit them, thereby expanding their engagement with the bank. To further promote customer engagement, you will be responsible for planning and executing special sales initiatives and events for both prospective and current clients. Collaboration with other group companies will be essential to ensure seamless access to a wider range of products and services for customers. By maintaining comprehensive records of customer interactions and transactions, you will contribute to a holistic understanding of each assigned customer account. Key Requirements: - Develop and maintain banking relationships with high net worth customers through personalized customer services - Generate management information system (MIS) reports for monitoring and analysis - Graduates with 4-6 years of relevant experience in AMFI/IRDA certification - Post Graduates with 2-4 years of relevant experience in AMFI/IRDA certification If you are a proactive and customer-focused individual with a background in banking and a passion for fostering long-term relationships, this role offers you the opportunity to leverage your expertise to drive customer satisfaction and business growth.,
As an Area Sales Manager for New Car Loans, you will be responsible for driving and achieving sales targets in the regions of Ahmedabad, Baroda, and Mumbai. With a minimum of 7-10 years of experience in asset products, preferably in auto loans, you will lead by example with a focus on P&L driven sales approach and all business parameters. Your profile should exhibit a lead-from-the-front attitude, strong written and verbal communication skills, and a passion for achieving business goals with an entrepreneurial approach. You should be data-oriented, capable of executing organizational plans effectively, and open to new ideas and plans for growth. In this role, you will demonstrate leadership qualities to motivate and drive your team members to achieve desired results. Managing a large team effectively is a key aspect of the position, as you will oversee a team size of 35+ employees and 100+ D0, including managers. Your ability to handle infant and PDD management will be crucial for success in this dynamic and challenging role.,
You should have a minimum of 3 years of experience in Auto Loans and a minimum qualification of Any Graduate. As a Relationship Manager at the grade of Deputy Manager/Manager, your responsibilities will include driving Retail Assets sales, focusing on Auto Loan and Personal Loan products. Your main objective will be to achieve the monthly sales target of the Branch according to the budget. In this role, you will need to educate Branch Resource activation on Retail Assets Products, generate leads by contacting potential customers over the telephone, address inquiries on loans from walk-in customers, and conduct marketing activities to ensure good lead conversions. You will be expected to meet targets on number, disbursal, and volume, and possess the ability to explain complex product information in a simple and clear manner. Additionally, you will be required to conduct regular strong follow-ups on leads, logins, and disbursement, as well as generate fresh ideas to increase Asset Cross-Sell on the existing CASA Database. Collaboration with the credit team, OPS team, and RCU for timely sanction, disbursal, and maintaining daily MIS will be essential for success in this role.,
As a team leader, your primary responsibility will be to lead and guide a team of 5 to 7 DSTs to ensure productivity. You will be required to interact with manufacturers, dealers, and sub-dealers in semi-urban and rural markets for sourcing business. Moreover, tying up with channel partners and associates for sales programs will be a crucial aspect of your role. Your duties will also include ensuring the development of both direct and indirect teams. In this role, you will be expected to liaise with credit departments for loan applications and operations to facilitate smooth disbursement. Additionally, following up on infant delinquent cases and managing PDDs will be among your key responsibilities. To excel in this position, you should possess a minimum of 2 years of work experience in vehicle financing, preferably in the CV/CE/MUVs domain. Having knowledge of Sale-Purchase Broker processes will be advantageous. A go-getter attitude, strong customer orientation, self-motivation, and good relationship management skills are essential attributes for success in this role.,
The job involves being responsible for formulating strategies to source and grow Corporate customers/business for the bank in the Food processing/Agri segment within a designated area. Your role will include overseeing the acquisition of customers, defining product offerings, setting pricing, developing channel and marketing strategies for the business. You will collaborate closely with branch channels and other associates in the field to acquire new business opportunities. Your responsibilities will encompass managing the business from acquisition to disbursement, as well as ensuring customer servicing and enhancing customer relationships.,