Solution Architect Customer Service Practice

As a Senior Manager / Manager Solution Architect in the Customer Service/Service Desk Practice at Infosys BPM, you will lead and design cutting-edge solutions for customer service operations. Your role will involve collaborating with global clients to transform service delivery using digital tools and frameworks. You will drive operational excellence and innovation across service desk and customer support functions, working closely with cross-functional teams to architect scalable, efficient, and customer-centric solutions. Key Responsibilities: - Lead and design cutting-edge solutions for customer service operations. - Collaborate with global clients to transform service delivery using digital tools and frameworks. - Drive operational excellence and innovation across service desk and customer support functions. - Work closely with cross-functional teams to architect scalable, efficient, and customer-centric solutions. Qualifications Required: - 10+ years of experience in the BPM industry, with a strong background in Customer Service or Service Desk operations. - Proven expertise in solution design or a solid operational leadership track record. - A passion for problem-solving, patience, and the ability to leverage knowledge bases and tools effectively. - Excellent communication and interpersonal skills to engage with stakeholders and lead teams. - A drive to make a meaningful impact in a global technology ecosystem. Infosys BPM offers the opportunity to work with global clients across industries, be part of a robust technology ecosystem that fosters innovation and growth, and enjoy a collaborative culture, continuous learning, and career advancement opportunities. If you are excited about this role and believe it aligns with your experience, please share your updated resume along with the requested details to shreya.anand01@infosys.com. We are looking forward to connecting with passionate professionals who are ready to make an impact. Apply now and take the next step in your career with Infosys BPM!,