40 Operational Leadership Jobs

As a Senior Operations Manager at iOPEX, you will be responsible for leading the delivery of Customer Experience (CX) services for strategic accounts at our Chennai center. Your role will require a visionary approach, combining operational excellence with people-first leadership to drive performance, client satisfaction, and transformation initiatives within high-impact teams. Your key responsibilities will include owning end-to-end delivery for CX programs, ensuring adherence to Service Level Agreements (SLAs), maintaining quality standards, and enhancing operational efficiency. You will also engage with clients as a strategic partner, conducting business reviews, providing insights, and driving continuous improvement initiatives. In addition, you will be tasked with managing and mentoring operations managers, team leads, and support functions to cultivate a high-performing and accountable culture. Championing automation, AI adoption, and process reengineering will be crucial to future-proofing CX delivery. Your role will also involve establishing structured governance processes, mitigating risks proactively, and resolving client escalations in a timely manner. Fostering a culture of appreciation, career growth, and employee wellbeing will be integral to your leadership approach. The ideal candidate for this position will have over 10 years of experience in BPO/CX operations, including at least 3 years in a senior leadership role. Strong client-facing skills, global stakeholder management experience, and expertise in workforce planning, performance management, and operational governance are essential. A passion for people development, recognition, and culture-building, along with exposure to AI/automation in CX, will be advantageous. Excellent communication, analytical, and strategic thinking skills are also required for this role. Joining iOPEX will provide you with a platform to lead transformation at scale, make a direct impact on global CX strategy and delivery, and be part of a culture that values ownership, innovation, and recognition. You will have opportunities for career growth across global locations while working at the Ambit IT park onsite. If you are ready to lead the change and drive operational excellence in a dynamic and innovative environment, we invite you to apply for the Senior Operations Manager position at iOPEX.,

As the Chief Operating Officer (COO) at MicroMitti, you will play a critical role in leading and overseeing the daily operational functions of our pioneering Proptech firm. Your primary responsibilities will involve driving strategic initiatives, operational efficiency, and national expansion to support our mission of transforming the real estate landscape and making wealth creation accessible to all. Your key responsibilities will include developing and implementing scalable operational strategies to support rapid growth across multiple cities, identifying inefficiencies and implementing streamlined processes for enhanced productivity and cost management, building and leading high-performing operational teams across multiple locations, driving revenue generation strategies, collaborating with key stakeholders, ensuring compliance with industry regulations and best practices, and developing and monitoring key performance metrics for continuous improvement. You will be evaluated based on key performance indicators (KPIs) such as successfully establishing operational presence in new cities within defined timelines, achieving operational excellence through optimized processes and cost reduction, building and sustaining a national team with high retention and productivity rates, meeting or exceeding revenue growth targets, and maintaining 100% compliance with regulatory requirements and internal policies. Your key result areas (KRAs) will include developing and executing a strategic operational roadmap for national expansion, driving continuous improvement in operational processes and resource allocation, leading cross-functional collaboration with sales, marketing, and finance teams, and fostering a culture of accountability, innovation, and long-term value creation. To qualify for this role, you should have at least 10 years of experience in a senior operational leadership role, preferably in the PropTech, Real Estate Investment, or BFSI sectors, proven expertise in national-level team management and scaling operations, strong strategic planning, financial acumen, and project management skills, excellent interpersonal and leadership skills with the ability to inspire and drive results, and experience in revenue generation and operational excellence strategies. To apply for the position of COO at MicroMitti, please submit your resume and a cover letter detailing your operational leadership experience and strategic vision to shweta@micromitti.com.,

Join us in shaping the future of coworking at TRIOS, where we are dedicated to creating dynamic, collaborative workspaces that inspire innovation and foster a community of like-minded individuals driven to succeed. As the VP of Facilities & Operations, you will play a crucial role in ensuring efficient, high-quality, and sustainable management of all coworking spaces, managed offices, and turnkey office interior projects. Your mission will involve optimizing facility performance, cost efficiency, client experience, and operational scalability while upholding TRIOS" commitment to sustainability and innovation. Key objectives and metrics for success include: Facility Operations & Optimization: - Ensuring 99.9% uptime for all TRIOS coworking spaces and managed office facilities. - Implementing cost-saving initiatives to reduce operational expenses by 10-15% annually. - Establishing standard operating procedures for facilities management, maintenance, and emergency response. Vendor & Asset Management: - Overseeing vendor compliance with service level agreements to maintain high-quality facility maintenance. - Implementing an asset tracking system for office furniture and IT infrastructure. - Onboarding new vendors to enhance service levels and cost-effectiveness. Client Experience & Service Excellence: - Maintaining a client satisfaction score of 90%+ for facility operations and services. - Developing proactive issue resolution systems and implementing technology-driven solutions to enhance the client experience. Expansion & New Facility Setup: - Leading the planning and execution of new TRIOS facility launches. - Developing scalable operational frameworks for efficient expansion. - Ensuring new locations achieve high occupancy within the first 6 months of operation. Sustainability & Compliance: - Ensuring adherence to safety, fire, and environmental compliance regulations. - Implementing green building practices to reduce energy and water consumption. - Partnering with sustainable solution providers to enhance environmental impact. To succeed in this role, you should possess competencies in operational leadership, facilities management expertise, vendor and contract negotiation, client-centric approach, cost management, sustainability knowledge, strategic thinking, scalability planning, and technology adoption. Join the TRIOS culture of pushing boundaries, embracing change, and delivering exceptional experiences to members. If you are ready to elevate your career and be part of redefining the future of work, we look forward to hearing from you.,

Location: MicroMitti Headquarters, Indore Company Overview: MicroMitti is a pioneering Proptech firm redefining real estate investments through fractional ownership and innovative wealth creation strategies. Specializing in PropTech, fractional real estate investments, and real estate investment solutions, MicroMitti is committed to transforming the real estate landscape and making wealth creation accessible to all. Job Summary: We are seeking an experienced and visionary Chief Operating Officer (COO) to lead and oversee the daily operational functions of MicroMitti. The COO will be responsible for driving strategic initiatives, operational efficiency, and national expansion with a focus on process optimization, revenue growth, and team management. Key Responsibilities Operational Leadership: Develop and implement scalable operational strategies to support rapid growth across multiple cities. Process Optimization: Identify inefficiencies and implement streamlined processes for enhanced productivity and cost management. Team Leadership: Build and lead high-performing operational teams across multiple locations, ensuring cohesive collaboration. Revenue Growth: Drive revenue generation strategies in alignment with the companys business objectives. Stakeholder Management: Collaborate with key stakeholders, including investors, clients, and internal leadership. Compliance Management: Ensure full adherence to industry regulations and best practices. Performance Monitoring: Develop and monitor key performance metrics to ensure continuous improvement. Key Performance Indicators (KPIs) National Expansion: Successfully establish operational presence in new cities within defined timelines. Operational Efficiency: Achieve operational excellence through optimized processes and cost reduction. Team Performance: Build and sustain a national team with high retention and productivity rates. Revenue Targets: Meet or exceed revenue growth targets as per the business strategy. Compliance Adherence: Maintain 100% compliance with regulatory requirements and internal policies. Key Result Areas (KRAs) Develop and execute a strategic operational roadmap for national expansion. Drive continuous improvement in operational processes and resource allocation. Lead cross-functional collaboration with the sales, marketing, and finance teams. Foster a culture of accountability, innovation, and long-term value creation. Qualifications 10+ years of experience in a senior operational leadership role, preferably in the PropTech, Real Estate Investment, or BFSI sectors. Proven expertise in national-level team management and scaling operations. Strong strategic planning, financial acumen, and project management skills. Excellent interpersonal and leadership skills with the ability to inspire and drive results. Experience in revenue generation and operational excellence strategies. To Apply: Submit your resume and a cover letter detailing your operational leadership experience and strategic vision at MicroMitti to [HIDDEN TEXT]. Show more Show less

As a seasoned professional with over 15 years of experience in accounting, shared services, and KPO, including 5 years in a leadership position managing U.S. CPA and accounting firm clients, you will be responsible for leading a high-performing team in the following areas: Client Management & Relationship Leadership - Act as the primary point of contact for prestigious U.S.-based CPA clients, handling escalations and ensuring resolutions. - Conduct regular performance reviews, strategic planning sessions, and status calls to align with client expectations. - Strategically align team efforts and strategies to meet evolving client needs and regulatory requirements. Operational Leadership - Lead and optimize daily operations spanning accounting, tax, and audit functions. - Drive performance through KPIs, SLAs, and quality benchmarks while ensuring compliance with U.S. GAAP and IRS standards. - Implement automation, RPA, and lean principles to standardize and scale delivery processes effectively. Team Management - Mentor and manage a large team of 200+ professionals, fostering leadership development and succession planning. - Establish performance management frameworks, training programs, and upskilling initiatives to drive innovation and accountability. - Cultivate a culture of high performance and innovation within the team. Technology & Transformation Initiatives - Spearhead the adoption of new technologies and tools to enhance service delivery and productivity. - Collaborate with internal stakeholders on digital transformation and automation projects. - Stay updated on industry trends such as AI in accounting and integrate best practices into operations. Executive Leadership & Reporting - Provide strategic insights and updates to the executive leadership team, contributing to quarterly business reviews and growth initiatives. - Support strategic planning, budgeting, and cross-functional initiatives to drive organizational success. Qualifications - Bachelor's degree in accounting, finance, or a related field. CPA, EA, or MBA preferred. Language Proficiency - Fluent in verbal and written English communication. Required Certifications - Process improvement certifications (e.g., Six Sigma, Lean) are a plus. Computer Proficiency - Proficient in MS Office, particularly MS Excel and Outlook. - Familiarity with accounting software such as QuickBooks, Xero, CCH Axcess, UltraTax, Lacerte, CaseWare, etc. Behavioral Competencies - Strive for error-free work with high accuracy expectations. This full-time position in Accounting and Audit is based in Ahmedabad, with a day shift schedule. If you possess the desired skills and qualifications, we encourage you to apply now.,

As the Vice President of Operations for our garments manufacturing and supply chain operations in Tirupur, you will play a crucial role in driving operational excellence, enhancing efficiency, and reducing costs. Your responsibilities will include providing leadership to ensure operational controls align with company goals, developing strategic plans for business growth, overseeing supply chain management, maintaining quality control processes, managing a high-performance team, and implementing cost-saving initiatives. To excel in this role, you should have at least 10-12 years of experience as a Vice President of Operations in the garments industry. A diploma is required for this position. Your ability to lead, strategize, and optimize operations will be essential for the success of our organization. If you are a dynamic professional with a proven track record in operations management and are passionate about driving success in a fast-paced environment, we invite you to share your profile with us at jeevanantham@vsupportsolutions.in. Join us in this full-time, permanent position and be a key player in our mission to deliver high-quality products to our customers. Please note that this position requires you to work in person at our location in Tiruppur, Tamil Nadu. If you are ready to take on this challenging and rewarding role, we look forward to hearing from you.,

We are seeking a dynamic and forward-thinking Chief Operating Officer (COO) to oversee and enhance all operational aspects of our B2B jewellery business based in Mumbai. Your primary responsibilities will include supervising manufacturing, supply chain management, logistics, compliance, and client services to ensure operational excellence, cost efficiency, and superior service delivery to our global wholesale and corporate customers. Your duties will involve designing and executing operational strategies that facilitate the efficient and high-quality distribution of jewellery products to our B2B clients. You will be instrumental in translating our company's strategic vision into actionable plans and performance indicators. Oversight of jewellery production processes, vendor relationships, and sourcing of raw materials will be crucial aspects of your role. Collaboration with the sales team to streamline client onboarding, order processing, and delivery procedures is essential for success in this position. Moreover, aligning operational capabilities with sales strategies and revenue goals, both domestically and internationally, will be a key focus area. Your expertise in managing supply chains, production capacity, and delivery schedules will be instrumental in supporting business growth and meeting the needs of our B2B clientele. In addition to ensuring client satisfaction by meeting product specifications and service level agreements, you will be responsible for managing logistics, implementing ERP systems, and identifying opportunities for operational enhancement. Upholding regulatory standards and mitigating risks across various operational functions will also be integral to your role. To excel in this position, you should possess 15-20 years of operational leadership experience in a B2B environment, preferably within the jewellery industry. A strong grasp of jewellery production processes, team management, and supply chain optimization is essential. Experience with ERP systems and a Bachelor's degree in Operations, Engineering, Business Administration, or a related field are required, with an MBA being preferred. If you are a results-oriented professional with a passion for operational excellence and a track record of driving efficiency and innovation in a B2B context, we invite you to join our team and lead our operational functions towards continued success and growth.,

As a visionary and results-driven Co-Founder with deep expertise in Mergers & Acquisitions, you will play a crucial role in launching and leading a high-impact M&A-focused firm or platform. Your responsibilities include co-creating the vision, mission, and strategic roadmap, identifying new business opportunities, and building strategic partnerships. You will be involved in deal origination, evaluating potential M&A targets, leading deal structuring, negotiations, and overseeing legal, financial, and operational aspects of transactions. In addition, you will be responsible for developing and maintaining relationships with investors, private equity firms, and lenders, driving fundraising efforts, managing capital allocation, and conducting ROI analysis for acquisitions. Operational leadership will involve setting up foundational processes, legal structures, and operational frameworks, as well as hiring, leading, and managing a high-performing team across finance, legal, and operations. Your role will also include market analysis, monitoring trends, competitive dynamics, and regulatory changes, providing thought leadership on strategic investments and M&A best practices, and representing the company at industry events, investor meetings, and media engagements. Key qualifications for this position include a proven track record in M&A, 7+ years of relevant experience, an entrepreneurial mindset, strong financial acumen, exceptional negotiation, communication, and leadership skills, and preferably an MBA, CFA, or equivalent professional background. In return, we offer significant equity stake/co-founder shares, the opportunity to build a market-leading M&A firm or platform from the ground up, autonomy in strategic direction and execution, and a dynamic, fast-paced, and highly entrepreneurial environment.,

As the Vice President of Operations for our garments manufacturing and supply chain operations, you will play a crucial role in leading and guiding the operational activities of the company. Your primary responsibility will be to develop and execute strategies that enhance operational efficiency, drive excellence, and reduce costs. Your key responsibilities will include providing operational leadership on a daily basis, ensuring that operational controls, administrative procedures, and people systems are in line with the company's objectives. You will be tasked with strategic planning to foster business growth, increase productivity, and enhance customer satisfaction. Overseeing the supply chain management processes will be a crucial aspect of your role, including sourcing, production planning, and logistics to ensure timely delivery of products. Quality control will be another significant area of focus where you will be required to maintain and monitor quality standards through the implementation of control processes. Leading and developing a high-performance team will be essential, where you will provide coaching and mentorship to ensure that employees meet performance standards. You will also be responsible for budgeting, cost control, and implementing cost-saving initiatives to optimize operational expenses. If you have 10-12 years of experience as a Vice President of Operations in the garments industry and possess a Diploma qualification, we invite you to share your profile with us at jeevanantham@vsupportsolutions.in for further consideration. This is a full-time, permanent position based in Tiruppur, Tamil Nadu, with a day shift schedule. We look forward to potentially having you join our team and contribute to our operational success.,

As the Partner / Executive Director for Oak Titanium's India Consulting and Managed Services, you will play a pivotal role in establishing, leading, and scaling the Managed Service Center in India. Your primary responsibility will be to build and manage a diverse team focused on delivering exceptional managed cybersecurity services, financial & accounting support, and SOX control assistance to our global SME clientele. Your strategic leadership will be instrumental in developing and executing the operational roadmap for the India Managed Service Center. You will be responsible for establishing the center's infrastructure, processes, and policies, as well as leading, mentoring, and motivating high-performing teams across cybersecurity operations, financial services, and SOX support functions. Your expertise in operational leadership, technical understanding, client relationship management, and strategic acumen will be key in driving service excellence, fostering a culture of collaboration and innovation, and ensuring the center's growth and profitability. In this role, you will oversee all day-to-day operations of the India center, ensuring seamless service delivery across all functions. You will define, monitor, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), implement and optimize processes for efficiency and quality, manage resource allocation and budgeting effectively, and ensure compliance with relevant regulations and international standards. Your responsibilities will also include managing the Profit & Loss (P&L) for the India Managed Service Center, identifying opportunities for cost optimization and revenue enhancement, and overseeing risk management practices within the center. Additionally, you will lead recruitment efforts to attract top-tier talent, implement training and development programs, and collaborate with internal and external stakeholders to support growth initiatives and client retention. To qualify for this role, you should have a Bachelor's degree in a relevant field, 12+ years of progressive experience in operations management with a focus on IT services or consulting, and proven leadership experience overseeing significant teams and functions. Strong knowledge of cybersecurity principles, financial management, and compliance frameworks, as well as exceptional communication, interpersonal, and stakeholder management skills, are essential for success. Preferred qualifications include a Master's degree, professional certifications, experience in SME markets, and knowledge of AI/ML applications in cybersecurity. If you are a strategic thinker with excellent analytical abilities and a passion for driving operational excellence and client satisfaction, we invite you to join us in bridging the cybersecurity divide and empowering businesses to thrive securely and confidently.,

As a Floor Manager at Need Eighty Two Forex and Travels Pvt. Ltd., located in Barasat, West Bengal, you will play a crucial role in overseeing daily operational activities in the Travel, Forex, and Health divisions. Your primary responsibility will be to ensure full legal compliance in accordance with RBI guidelines, visa norms, forex rules, and company policies. You must possess strong operational leadership skills, legal awareness, and a dedication to maintaining process integrity. Your key responsibilities will include managing and coordinating daily floor operations across various desks, resolving customer issues and internal process irregularities, reviewing legal documents and contracts, collaborating with legal consultants for compliance matters, overseeing team schedules and performance, and maintaining an organized and audit-compliant work environment. To excel in this role, you must be a graduate with a preference for a background in Law, have a minimum of 2 to 5 years of experience in floor/operations management, ideally in the travel or forex industry. A sound understanding of Indian legal systems, visa regulations, and RBI/forex guidelines is essential. Additionally, you should possess excellent leadership, communication, and problem-solving skills, and be detail-oriented and organized in handling compliance documentation. If you meet the requirements and are ready to take on this challenging opportunity, please send your updated CV to need82humanresource@gmail.com with the subject line "Application: Floor Manager - Legal & Ops". This is a full-time, permanent position based in Barasat, West Bengal. Relocation to the area before starting work is preferred.,

Purpose Leadership role, responsible for providing strategic, financial and operational leadership for Aero business, which shall include operations excellence and leadership support to six region airports, designing the core strategy of aviation safety, security, cargo and master planning. The COO shall be responsible for developing long, medium and short-term financial plans for the Aero business. Key Responsibilities Strategic: Contribute to the development and implementation of a compelling and differentiated corporate strategy, business plan, and capital plan for Adani Airports. He/she will lead the program office on design and construction (Projects) for aeronautical developments. Contribute to the development and deployment of the Aviation Safety and Operation strategy for Airports, and lead deployment at the Airports, support the Region Airport CAOs in achieving short and long-term business goals. Play the lead role in the continued development and delivery of Adani Airports concept of operations, integrating state-of-the-art ideas and approaches to ensure world-class excellence. Conceive, design, and implement world class operating model and operational processes for passengers and visitors that optimize revenues, and costs. Operations: Develop and implement all necessary frameworks of processes & procedures to facilitate management control and to ensure that all airports achieve their business objectives; customer response, service quality, audits, etc. Create the Business Plan for the Airports in consultation with the CFO, CEO/ CAO and align the stakeholders on the same. Design, deliver, and continue to enhance a superior terminal experience for passengers and guests at Adani Airports. Digital Initiatives: Lead from the front to deploy the digital initiatives for customer convenience, Digi Yatra, etc. Encourage automation of the processes to being in efficiency of cost, consolidation / outsourcing of non-value add activities. Work relentlessly to leverage technology for a superior customer experience. Regulatory: Responsible for ensuring that Airport operations are performed in accordance with the applicable regulations, policies and practices, through rigorous process controls and reviews. Stakeholder management with DGCA, AERA, Environmental Compliances & Quality monitoring, etc. Stakeholder Management: Represent Adani Airports effectively communicate with key stakeholders including passengers, airlines, employees, on-airport service providers, local and regional communities, facilitation agencies, governments and regulators, media, and the aviation industry. Stakeholder management with DGCA, AERA, Environmental Compliances & Quality monitoring, etc. P&L: Leadership support to Cargo and Fuel Farm business through the respective Business Heads. Strong relationship building with Airlines to position Adani Airports as a Airports of choice, for a higher utilization. Building a network of influence for international travel partners for passenger marketing. People Leadership: Provide strong, visible, and inspired leadership for the majority of Adani Airports employees, promoting and maintaining strong employee morale. Establish high expectations for all employees with regard to meeting performance objectives and adhering to organizational Values. Ensure that the Adani Airports operating organization has the right talent and is appropriately staffed and organized to enable it to achieve its strategy; build and develop highly effective teams and succession talent for all critical positions. Build and nurture an organizational culture aligned with the Adani Airports mission and vision. Model behavior for others and hold the team accountable to operate in a manner consistent with them. Show more Show less

The role of Head of Operations and Quality Management in Hyderabad, India, is a pivotal position that requires you to excel in customer service and operational leadership. As the Head of Operations and Quality Management, your primary responsibility will be to ensure exceptional customer service for high-net-worth clients, delivering unforgettable experiences while maintaining operational excellence and high-quality standards. This role demands a visionary leader who possesses a deep understanding of personalized service, luxury hospitality management, and quality assurance. Your responsibilities will include leading initiatives to set industry benchmarks for client satisfaction and guest experiences, developing personalized service protocols tailored to high-net-worth clientele, and actively engaging clients to understand their preferences and provide customized solutions. You will also need to integrate a customer-first approach into all operational strategies, ensure seamless coordination among departments to enhance client satisfaction, and monitor service delivery to consistently exceed expectations. In terms of quality management, you will be expected to create and enforce quality standards that prioritize customer delight, conduct regular audits focusing on client feedback to drive improvements, and innovate to elevate customer experience in line with luxury hospitality trends. Team development is also crucial, as you will need to train staff to deliver personalized, high-touch service, foster a culture of empathy and excellence among team members, and recognize and reward exceptional service performance. Building strong client relationships is another key aspect of this role, where you will act as the company's ambassador, proactively address client inquiries and concerns, and use client feedback to inform strategic decisions. Strategic planning is essential, ensuring that customer experience remains a cornerstone of long-term growth strategies and collaborating with the executive team to align operations with service excellence goals. To qualify for this position, you should hold a Bachelor's or Master's degree in hospitality management, Business Administration, or a related field, along with a minimum of 5-8 years of leadership experience in luxury hospitality focusing on customer service. You should demonstrate proven expertise in delivering high-quality experiences to high-net-worth clients, possess strong interpersonal and communication skills to build client trust and loyalty, and showcase the ability to instill a customer-centric culture across the organization. Preferred skills for this role include experience with personalized service delivery for affluent clientele, knowledge of customer behavior and preferences in the luxury segment, and the ability to innovate and tailor services to meet unique client needs.,

The Cluster Manager oversees the operations, performance, and profitability of multiple QSR outlets within a designated region. As a strategic leader, you will ensure that each outlet runs smoothly while upholding brand standards, increasing sales, optimizing profitability, and driving exceptional guest experiences across multiple stores. Your proven expertise in managing multiple locations, operational excellence, and strong leadership skills will be crucial in this role. Your responsibilities will include overseeing the daily operations of multiple QSR outlets to ensure consistency and excellence across all locations. You will monitor and optimize operational efficiency, including kitchen processes, service quality, and inventory management across the cluster. It will be your responsibility to ensure that each store complies with health and safety regulations, food hygiene standards, and brand guidelines. To drive sales growth, you will develop and implement local store marketing initiatives and in-store promotions. Monitoring P&L for each store and the cluster as a whole, you will identify areas for improvement and opportunities for cost reduction. Collaborating with store managers to set and achieve sales targets will be essential. You will also analyze market trends and customer preferences to recommend new menu items or changes aligning with customer expectations. In terms of people management, you will lead, mentor, and develop a team of store managers, ensuring they have the necessary tools, training, and motivation to succeed. Overseeing recruitment, training, and performance management of store-level employees within the cluster will be part of your role. You will foster a positive work environment focused on teamwork, employee engagement, and retention while ensuring all staff members are well-versed in guest service standards to deliver exceptional customer experiences consistently. Collaborating with the regional team on menu development and seasonal launches, you will ensure each store's menu aligns with the brand's offerings. Regularly reviewing food and beverage costs, quality control, and presentation standards will be necessary to maintain consistency and profitability across all locations. Implementing effective stock management and control systems will ensure optimal stock levels for food, beverages, and packaging, adapting based on seasonal changes and customer demands. You will monitor customer feedback and implement guest recognition programs to drive loyalty and repeat business. Responding to guest concerns promptly and ensuring a positive resolution will be crucial for ongoing improvement in service. Working closely with the Area/Regional Manager, you will set goals and strategic directions for the cluster and provide regular performance reports, highlighting areas of concern or improvement. Qualifications for this role include a Bachelor's degree in hospitality management, business administration, or related fields (preferred but not mandatory), along with 4-6 years of experience in the food and beverage industry, including at least 2 years in a multi-unit management role (QSR experience preferred). A strong understanding of QSR operations, food safety standards, and customer service excellence is required. Proven track record in managing and developing teams across multiple locations, excellent leadership, communication, and problem-solving skills, and the ability to thrive in a fast-paced environment are also essential. Proficiency in Microsoft Office and POS systems, as well as a willingness to travel regularly between store locations, are important for this role.,

About the Company Established in 1989, Rollick is amongst the largest manufacturers of frozen dessert in Eastern India, with state-of-the-art manufacturing units in Kolkata. Rollick has a fast-growing network of over 500 distributors across the region and offers a product range including ready-to-eat cups, sticks, cones, take-home tubs, and bulk packs. With products available in more than 20,000 retail outlets and 600 pushcarts, Rollick caters to all tastes and preferences at an affordable price range of Rs 5-50 per single consumption pack. Present in 15 states currently, Rollick aims to expand nationwide soon. Location: Kolkata Sector V CTC: 30LPA Interested candidates, please share your updated resume at barnali.mandal@rollick.co.in About the Role The HOD - Factory position at Rollick involves overseeing all factory operations to ensure efficiency and quality in production. This role requires managing production, maintenance, and support functions while ensuring compliance with regulatory standards and safety protocols. The Head of Factory leads teams to drive performance enhancement, continuous improvement, and lays a strong foundation for expansion into other regions of the country. Minimal travel for business purposes is involved in this role. Responsibilities Operational Oversight: - Oversee all factory operations to ensure optimal efficiency and adherence to quality standards. - Develop and implement strategies for operational improvements and cost reductions. - Drive development in capacity expansion and equipment replacements. Production Management: - Oversee production schedules to meet demand while minimizing waste and ensuring product quality. - Ensure the proper functioning of production machinery and equipment. Maintenance Management: - Oversee maintenance activities to maintain equipment reliability and operational efficiency. - Implement preventive maintenance programs to reduce downtime and extend equipment lifespan. Regulatory Compliance: - Ensure compliance with all relevant industry regulations, safety standards, and quality control procedures. - Prepare for and manage audits by regulatory bodies, ensuring timely resolution of any non-compliance issues. Union Management: - Foster collaborative relationships with union representatives, ensuring open communication and proactive issue resolution. - Negotiate and uphold labor agreements aligned with company policies and operational goals. - Address grievances and conflicts constructively, promoting a positive and cooperative work environment in the factory. Safety Management: - Foster a culture of safety within the factory, ensuring all team members adhere to safety protocols and procedures. - Conduct regular safety training and drills to maintain a safe working environment. Budget Management: - Prepare and manage the factory budget, ensuring alignment with overall business objectives. - Monitor expenses and implement cost control measures to maintain profitability. Team Management: - Lead and develop teams across production, maintenance, and support functions. - Establish performance metrics and provide ongoing feedback to team members to drive continuous improvement. Qualifications - Bachelor's degree in Engineering, Food Technology, or a related field. - Minimum of 15+ years of experience in factory management within the food or FMCG industry. Required Skills Technical: - Operations Management (expertise in optimizing factory processes) - Production Scheduling and Planning - Preventive Maintenance Planning - Regulatory and Safety Compliance - Budgeting and Cost Control Behavioural: - Operational Leadership - Problem-Solving in Production Environment - Safety and Compliance Focus - Continuous Improvement Orientation - Decision Making - Adaptability to Changing Operational Needs - Conflict Resolution - Accountability and Responsibility Preferred Skills - Experience in managing large teams. - Strong communication and negotiation skills.,

As a seasoned Senior Technical Architect, you will be responsible for demonstrating deep expertise in Windows Administration (L2 level), Oracle Cloud Infrastructure (OCI), and real-time system monitoring. Your role will involve leading architectural decisions, overseeing end-to-end tools migration to Oracle Autonomous DB (e.g., SAP Business Objects and SQL), and serving as the primary point of contact for on-call operations, root cause analysis, and system optimization. With 8+ years of experience in IT infrastructure or systems architecture, you will have a strong focus on Windows Administration (L2 or higher) and proven experience in tools migration, particularly to Oracle Autonomous DB. Your proficiency in Oracle Cloud Infrastructure (OCI), cloud-native best practices, monitoring tools (e.g., Splunk), and issue tracking tools (e.g., Jira) will be crucial for success in this role. You must also excel in conducting in-depth root cause analysis and implementing corrective and preventive measures. Your core competencies should include Architectural Thinking, with the ability to design scalable, maintainable, and resilient system architectures. Strong Analytical & Problem-Solving skills are essential, focusing on troubleshooting with an emphasis on reliability and performance. Effective Communication & Collaboration skills will be necessary for leading discussions and coordinating with cross-functional teams. Operational Leadership experience, including handling on-call responsibilities, incident management, and process documentation, will be advantageous. Additionally, your ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment while meeting deadlines is crucial. Preferred certifications such as Oracle Cloud Infrastructure Architect, Microsoft Certified: Windows Server Administration, or ITIL Foundation are considered good to have. In this role, you will be responsible for: - Architecting and leading the migration of legacy tools and platforms to Oracle Autonomous DB for Healthcare Intelligence Solution - Collaborating with infrastructure and application teams to design robust, secure data workflows and migration strategies - Utilizing Oracle Cloud Infrastructure (OCI) for environment provisioning, deployment, and performance tuning - Implementing and maintaining real-time monitoring systems, analyzing alerts, and proactively troubleshooting issues - Leading root cause analysis during incidents, documenting solutions, and supporting continuous improvement Join Oracle, a world leader in cloud solutions, and be part of a diverse and inclusive workforce that values innovation and empowers all employees to contribute. Benefit from competitive benefits, flexible medical, life insurance, and retirement options, as well as opportunities for community involvement through volunteer programs. If you require accessibility assistance or accommodation for a disability, reach out to us via email or phone. We look forward to welcoming you to our team!,

The ideal candidate will be responsible for overseeing all financial operations, including budgeting, forecasting, and financial planning. You will manage cash flow, investment, and capital structure strategies while ensuring compliance with accounting and financial reporting standards. Additionally, you will lead financial audits and coordinate with external auditors and consultants. In terms of operational leadership, you will manage non-core departments such as Human Resources, Legal, Accounts, and Admin. You will be tasked with developing and implementing operational policies and procedures to enhance efficiency and overseeing risk management and legal activities related to business operations. As a key aspect of this role, you will lead, motivate, and develop a high-performing finance and operations team. You will also be expected to promote a culture of high performance and continuous improvement within the team. You will be responsible for preparing and presenting financial and operational reports to the CEO and board members, ensuring that all business operations comply with legal and regulatory requirements. Furthermore, you will manage relationships with external stakeholders, including financial institutions, legal advisors, and regulatory bodies. The ideal candidate should have a proven track record of at least 4 years in financial management and operations, preferably in the IT or related sector. A Master's degree in Finance, Accounting, Business Administration, or a related field is required, with an MBA or CPA being highly preferred. Strong leadership skills, excellent communication, organizational, and analytical skills, as well as proficiency in financial software and systems, are essential for this role. The ability to work independently and as part of a collaborative team, along with strong analytical and problem-solving skills, will be crucial. Adaptability and a willingness to take on new challenges are also key traits we are looking for. In return, we offer office hours of 5 days a week with the first and third Saturday working, from 10:00 A.M to 7:30 P.M. You will be joining a small and friendly team culture with high exposure to learning in different domains. Other benefits include increments as per market standards, Provident Fund, Medical Insurance, and Leave Encashment. Requirements: - Proven 4+ years of experience in financial management and operations, preferably in the IT or related sector - Master's degree in Finance, Accounting, Business Administration, or a related field; MBA or CPA highly preferred - Strong leadership skills with the ability to manage multiple departments - Excellent communication, organizational, and analytical skills - Proficiency in financial software and systems - Ability to work independently and as part of a collaborative team - Strong analytical and problem-solving skills - Adaptability and willingness to take on new challenges Benefits: - Office Hours: 5 days a week with first and third Saturday working - Office Timing: 10:00 A.M to 7:30 P.M - Small and friendly Team Culture with high exposure to learning in different domains - Increment: As per market standards - Provident Fund - Medical Insurance - Leave Encashment,

As bp transitions to an integrated energy company, it is important to adapt to a changing world and maintain competitive performance. The Customers & Products (C&P) business area is establishing a Business and Technology Center (BTC) in Pune, India. The BTC will play a crucial role in supporting the delivery of an enhanced customer experience, driving innovation, and developing global capabilities at scale. As a Senior Manager of Operational Excellence within the BTC, you will be a strategic leader responsible for driving end-to-end operational excellence and transformation initiatives. Your role will involve developing and implementing process excellence strategies to optimize costs, enhance customer experience, and embed a culture of continuous improvement. Your key responsibilities will include: - Leading strategic initiatives to establish and maintain operational standards aligned with business objectives. - Driving process mapping, reengineering, and standardization using Lean Six Sigma methodologies. - Designing performance dashboards, metrics, and reporting mechanisms for monitoring BTC performance. - Championing customer-centricity and ensuring the voice of the customer is embedded in process design. - Building and leading a high-performing Operational Excellence team and promoting a culture of continuous improvement. To succeed in this role, you should have a Bachelor's degree in business, engineering, operations, or a related field, with at least 15 years of experience in operations, transformation, or process quality. You should also possess strong leadership, influencing, and communication skills, along with expertise in Lean Six Sigma methodologies and digital enablement tools. Key Skills & Competencies required for this role include: - Strategic Leadership - Customer-Centric Approach - Data-Driven Decision Making - Transformation & Change Management - Digital & Innovation Focus - Customer & Partner Management In addition, you should have demonstrated technical capabilities in areas such as Customer journey and experience, Balance Scorecard Reporting, Six Sigma Black Belt certification, Agile Scrum Master & Practitioner, and experience with organizational change principles and methodologies. Your success in this role will be measured by metrics such as cost savings, productivity gains, improvement in customer satisfaction, and adoption rate of standardized processes and digital tools. Some travel may be required for this role, and relocation assistance within the country is available. If you are selected for this position, your employment may be contingent upon adherence to local policies, including pre-placement screenings and background checks.,

As an Operations Manager at Base8, you will play a crucial role in overseeing and optimizing IT operations for the United States. Your responsibilities will include leading cross-functional teams, streamlining workflows, and ensuring the delivery of high-quality IT services that align with business objectives. The ideal candidate will have a strong background in IT infrastructure, HR Management, Vendor Management, Team Management, systems management, and operational leadership. You will be required to drive continuous improvement, ensure compliance, and support organizational growth. Your key responsibilities will include developing and implementing operational strategies aligned with the company's goals, monitoring KPIs and performance metrics, driving continuous improvement through process optimization and automation, and overseeing IT teams, including system administrators, support engineers, DevOps, or project managers. Additionally, you will be responsible for allocating resources efficiently, fostering a culture of collaboration, performance, and accountability, and collaborating with project managers to ensure projects are delivered on time, within scope and budget. Budgeting and cost control will be an essential part of your role, including preparing and managing operational budgets, monitoring expenses, identifying opportunities for cost reduction, and negotiating with vendors and service providers. You will also be responsible for evaluating and streamlining IT processes, ensuring compliance with relevant laws and internal policies, conducting audits and risk assessments, managing relationships with third-party IT service providers, software vendors, and consultants, and supporting infrastructure management. Your role will also involve collaborating on IT upgrades, migrations, and incident response planning, overseeing asset management and procurement, reporting performance metrics and operational health to senior leadership, presenting operational updates, plans, and roadmaps, communicating effectively across teams and departments, conducting market research on compensation trends, labor laws, and hiring strategies, and providing data-driven insights to optimize workforce planning and budget forecasting. To be successful in this role, you must have a Bachelor's degree in computer science, Information Technology, or a related field (master's degree preferred), along with 10+ years of experience in US operations in the IT industry, with at least 5 years in managerial or leadership roles. Strong communication and stakeholder management skills are essential, as well as strong knowledge of IT infrastructure, networking, cloud computing (AWS/Azure), and enterprise systems. Experience with ITSM tools and frameworks (e.g., ITIL), excellent problem-solving, analytical, and decision-making skills, and strong communication and interpersonal skills are also required.,

As the Operations Head, you will be responsible for overseeing all aspects of logistics operations with a focus on driving strategic initiatives to ensure the highest levels of efficiency and effectiveness. Your role will involve advanced operational planning, team leadership, and continuous process improvement to support the company's growth and success. You will be tasked with directing and managing all logistics operations, including transportation, warehousing, and distribution. A key aspect of your role will be to develop and implement strategic operational plans that align with company objectives and market trends. Additionally, you will lead, mentor, and develop a high-performing team of logistics professionals, fostering a culture of excellence and continuous improvement. Identifying and implementing process improvements to enhance operational efficiency, reduce costs, and improve service quality will be a crucial part of your responsibilities. You will also be required to optimize the use of resources, including personnel, equipment, and technology, to maximize productivity. Ensuring compliance with relevant regulations, industry standards, and company policies, with a strong focus on safety, will be paramount in your role. You will also need to maintain and strengthen relationships with key clients, ensuring their needs are met and issues are resolved promptly. Monitoring and analyzing key performance indicators (KPIs) to assess operational performance and implementing corrective actions as needed will be essential. You will oversee operational budgets, control costs, and ensure financial efficiency. Leveraging technology and innovative practices to enhance logistics operations and maintain a competitive edge will also be part of your responsibilities. Experience in the logistics industry is a must-have for this position. Male candidates are preferred for this role. To speak with the employer and apply, contact 9422705043. This is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during the day with additional performance, quarterly, and yearly bonuses. The work location is in person.,

As the successful candidate for this role, you will be responsible for overseeing the day-to-day operations across properties to ensure smooth and consistent service delivery while maintaining adherence to company standards. You will conduct regular audits and site inspections to monitor cleanliness, guest satisfaction, safety, and compliance with standard operating procedures. Additionally, you will promptly address guest feedback and complaints, taking corrective actions as necessary. Your role will involve developing, managing, and monitoring various budgets such as profit and loss, forecasts, par stock, food and beverage costs, utilities, and labor costs. You will be expected to identify cost-saving opportunities without compromising service quality, prepare financial reports for senior management, and implement revenue growth strategies. In this position, you will set regional targets for occupancy, average daily rate, guest satisfaction, and revenue, and track progress accordingly. You will also be responsible for developing and implementing business and yield management strategies by analyzing market trends to optimize pricing and positioning. Collaboration with the marketing team to create local promotions and partnerships will be essential. Moreover, you will supervise and mentor property-level Managers, conduct formal performance reviews, and create development plans. Planning and executing training programs to uphold high service standards and regulatory compliance will be part of your responsibilities, along with fostering a culture of high engagement and succession planning within the team. Building and managing relationships with owners, suppliers, travel agencies, and other stakeholders will be crucial. You will conduct vendor performance reviews, negotiate contracts, and ensure the procurement of quality products and services. Compliance with health, safety, security, and local regulations will also be a key aspect of your role, requiring regular safety audits, firewalks, and emergency preparedness drills. This role will involve frequent travel to properties to provide hands-on management and direct engagement with teams. The position is full-time and offers benefits such as cell phone reimbursement, health insurance, and a provident fund. The work location is in person.,

You will be the P&L Head for the Insurance Vertical at our client's tech-enabled outsourcing platform located in Sec 3, Noida. With a minimum of 8 years of progressive experience in the insurtech industry, retail sales, or customer-focused operations, along with a B. Tech / MBA qualification, your role will be crucial in driving operations, revenue, and profitability for enterprise accounts in the Insurance domain. As the P&L Head, you will essentially serve as a mini-CEO for the Insurance Vertical, overseeing a team that spans operations, customer success, and enterprise sales. Your primary responsibilities will include managing financial performance, ensuring service quality and execution excellence, driving revenue growth through client retention and new business acquisition, building and mentoring high-performing teams, and collaborating with tech and product teams to enhance automation and tools for improved workflows and efficiency. The ideal candidate will have a minimum of 10 years of experience in the insurance industry, retail sales, or customer-focused operations, demonstrating a strong track record in leading both B2B operations/service delivery and revenue growth. You should be a self-starter, motivated, and comfortable working in a high-paced startup environment, possessing strong leadership and people management abilities with a passion for developing and mentoring teams to achieve outstanding results. Hireginie, a prominent talent search company, is dedicated to connecting top talent with leading organizations. They offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process to empower both clients and candidates by matching the right talent with the right opportunities for mutual growth and success.,

As the ideal candidate for the position, you will be responsible for overseeing day-to-day operations across properties to ensure smooth, consistent service and adherence to company standards. This will involve conducting regular audits and site inspections to monitor cleanliness, guest satisfaction, safety, and SOP compliance. Additionally, you will need to act promptly on guest feedback and complaints, implementing corrective actions where necessary. In terms of cost management and financial planning, you will be expected to develop, manage, and monitor budgets across various areas such as P&L, forecasts, par stock, F&B costs, utilities, and labor. It will be essential to identify cost-saving opportunities while maintaining service quality, as well as preparing regular financial reports for senior management and driving revenue growth strategies. Your role will also involve setting regional targets such as occupancy, ADR, guest satisfaction, and revenue, and tracking progress accordingly. To achieve this, you will need to develop and implement business and yield management strategies by analyzing market trends to optimize pricing and positioning. Collaboration with the marketing team to create local promotions and partnerships will also be part of your responsibilities. In terms of leadership and talent development, you will be tasked with supervising and mentoring property-level Managers, including those in front of house, F&B, housekeeping, etc. This will involve conducting formal performance reviews and creating development plans, as well as planning and executing training programs to ensure high service standards and regulatory compliance. Fostering a high-engagement team culture and implementing succession planning will also be crucial. Furthermore, building and managing relationships with owners, suppliers, travel agencies, and regional/corporate stakeholders will be essential. This will include conducting vendor performance reviews and negotiating contracts to secure quality products and services. Ensuring compliance with health, safety, security, and local regulations will also be part of your role, requiring regular safety audits, firewalks, and emergency preparedness drills. Frequent travel to properties is a must to ensure hands-on management and direct engagement with teams. This is a full-time position with benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work schedule is in the morning shift, and proficiency in English is preferred. The work location is in person.,

Welcome to Indevia, where we specialize in providing high-impact accounting solutions to quick service restaurant clients. With a team of highly qualified professionals, we ensure our clients" success in a fast-paced, high-volume environment. At Indevia, we leverage technology, strategy, and extensive industry expertise to assist our clients in improving their profitability and financial health. As a leader at Indevia, you will have the opportunity to cultivate a high-performing team, refine processes, and ensure our clients thrive in an industry where speed and precision are paramount. We are currently seeking a Vice President - Operations who is passionate, enthusiastic, and ready to lead with purpose, drive innovation, and transform the future of QSR financial services. In this role, you will drive strategic initiatives, streamline processes, and enhance service delivery for QSR clients while fostering a high-performance culture within the organization. Working closely with the AVP, EVP, and senior leadership, you will play a pivotal role in designing and implementing a sustainable organization structure for operations that supports scalable growth, operational excellence, and a robust team. Key Responsibilities: - Collaborate closely with stakeholders across the organization to provide operational leadership and strategy. - Develop and implement best practices to enhance processes, system efficiency, accuracy, and scalability of accounting services for clients (QSR & Non-QSR). - Monitor key performance metrics to drive continuous improvement and profitability. - Work with the leadership team to drive business expansion, develop new service offerings, and improve client retention. - Attract and retain top talent by working with the HR team on attracting strategies to bring in world-class professionals who share our vision. - Oversee and streamline client transitions, ensuring seamless onboarding with zero operational disruption. - Lead the adoption of cutting-edge technologies and automation tools to enhance efficiency. - Manage workforce planning and resource allocation to optimize performance and client service. - Implement error detection frameworks and automated tracking tools to ensure real-time monitoring and resolution. - Maintain strong relationships with key clients, ensuring their unique accounting needs are met with precision and on a timely basis. - Develop, implement, maintain visibility, and monitor real-time dashboards to track key metrics, client transitions, error rates, and operational efficiency and profitability. Qualifications: - Graduate in any stream plus a diploma/degree in Accounting or Finance. MBA is preferable. - 15+ years of hands-on experience in operations management, including more than 10 years in a managerial role, preferably in an accounting or financial services firm serving the QSR industry/clients. - Deep understanding of QSR accounting principles, financial reporting, and industry-specific regulations. - Strong process orientation, project management skills, and a focus on process efficiencies and operational improvements. - Experience with accounting software, automation tools, and data-driven decision-making. - Strong technical acumen, analytical mindset, and innovative thinking. - Excellent interpersonal communication skills and a strong orientation toward customer service. If you are a dynamic leader who thrives in a fast-paced environment and is passionate about driving operational excellence and client satisfaction, we invite you to join us at Indevia as our Vice President - Operations.,

You will lead the Compliance Assurance function in India, reporting to the MD, Head of India Compliance, and the MD, Head of Compliance Assurance. Your role involves providing assurance on the effectiveness of Compliance Risk Management across the bank. Your key responsibilities include leading and supervising Compliance Assurance teams in Pune and Mumbai, managing a team of professionals, developing the location strategy for Compliance Assurance, and executing assurance reviews for Barclays India and global operations. You will drive the digital strategy for compliance assurance by leveraging AI, data analytics, and technology to enhance efficiency and coverage. As part of the India Compliance Management Team, you will provide leadership and support for the Compliance hub in India, contribute to the people agenda, governance, and value proposition. You will also oversee the execution of risk-based assurance reviews, engage with stakeholders, mentor team members in analytics, and measure the impact of analytics on assurance outcomes. Your required skills include a Bachelor's degree in a related field, extensive experience in compliance and risk management, leadership capabilities, strong analytical skills, and knowledge of regulatory requirements. Desired skills include direct experience in compliance assurance, understanding of compliance functions in a global environment, and project management expertise. Your role involves developing and refreshing the Compliance Assurance Annual Plan, delivering risk-based assurance activities, identifying compliance risks, communicating assurance reports, and fostering effective relationships with stakeholders. You are expected to contribute to strategic initiatives, manage a team or projects, provide expert advice, and ensure compliance with regulations and policies. As a senior leader, you will demonstrate leadership behaviours such as listening, inspiring, aligning, and developing others. Upholding Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, alongside the Barclays Mindset of Empowering, Challenging, and Driving, is essential for all colleagues within the organization.,