3760 Service Desk Jobs - Page 36

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : NEXThink Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenge...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syst...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : NEXThink Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenge...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your da...

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, ...

Roll Technical Support Intranational Voice Company DXC Exp 1 To 2 Yrs Looking for Excellent Communications with Good Attitude Candidates Soft skills Comprehension/ Listening Fluency/ Thought Process Pronunciation/ Enunciation/ Speech Clarity Grammar Rate of Speech/ Pace Intonation/ Modulation Technical skills Office 365 Network related questions/VPN related PC troubleshooting Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquiries to ...

Greetings from Personal Network!!! Top MNC is Expanding Its Team Technical Support (Semi Voice Process) Location : Bangalore Shift : Day Shifts Only (No Night Shifts) Process : Domestic Technical Support Semi Voice Position : Technical Support Associate (Semi Voice Process) Launch Your Tech Career with a Leading MNC! An esteemed multinational company is hiring Technical Support Associates for its Semi Voice Domestic Process . If you have a knack for troubleshooting, strong communication skills, and a passion for solving technical issues, this is your opportunity to grow with a company that values innovation and learning. Key Responsibilities: Handle customer interactions via voice and chat/e...

Project Role Description: Provide first-level support to end users by understanding and documenting issues, adhering to process and quality standards, and delivering excellent customer service. Key Responsibilities: Handle calls, chats, and emails from end users, providing L1 support and resolution. Create and manage Service Requests or Incidents based on issue type. Escalate priority incidents to SMEs and ensure timely updates and resolution. Maintain accurate and up-to-date incident records throughout the lifecycle. Ensure incidents resolved at the Service Desk are marked as First Time Fix . Close completed Incidents/Changes/Requests with proper documentation. Track knowledge base usage an...

Technical Customer Support / Windows/ Desktop / L1 / L2 / L3 / CCNA 5 Days Working Rotational Shift Salary 3lpa to 4.5lpa Job Location - Gurgaon, Bangalore Required Candidate profile Fresher & Experienced both Fresher must be Graduate in Technical having knowledge Related to Hardware or Networking Good Communication Skills HR Fizza - 8400757681 HR Rehan - 9355761814

Technical Customer Support / Windows/ Desktop / L1 / L2 / L3 / CCNA 5 Days Working Rotational Shift Salary 3lpa to 4.5lpa Job Location - Bangalore Required Candidate profile Fresher & Experienced both Fresher must be Graduate in Technical having knowledge Related to Hardware or Networking Good Communication Skills HR Fizza - 8400757681 HR Rehan - 9355761814

Technical Customer Support / Windows/ Desktop / L1 / L2 / L3 / CCNA 5 Days Working Rotational Shift Salary 3lpa to 4.5lpa Job Location - Gurgaon, Bangalore Required Candidate profile Fresher & Experienced both Fresher must be Graduate in Technical having knowledge Related to Hardware or Networking Good Communication Skills HR Fizza - 8400757681 HR Rehan - 9355761814

Technical Customer Support / Windows/ Desktop / L1 / L2 / L3 / CCNA 5 Days Working Rotational Shift Salary 3lpa to 4.5lpa Job Location - Bangalore Required Candidate profile Fresher & Experienced both Fresher must be Graduate in Technical having knowledge Related to Hardware or Networking Good Communication Skills HR Fizza - 8400757681 HR Rehan - 9355761814

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and maintaining high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and services for efficient an...

You are being hired for the role of Customer Support and Service Desk - Voice Process with Infosys BPM Ltd. in Bangalore and Pune locations. As a Process Executive, your responsibilities will include: - Providing first-level resolution to the customers - Diagnosing and troubleshooting technical issues, escalating more complex problems when necessary - Delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language - Building rapport with customers through active listening, effective communication, and attention to detail - Handling customer objections and concerns efficiently to ensure a smooth resolution - Documenting and tracking custo...

Role Overview: At EY, you have the opportunity to build a unique career with global support, inclusive culture, and innovative technology to help you become the best version of yourself. Your unique voice and perspective are valued to contribute to making EY even better. Join EY to create an exceptional experience for yourself and contribute to building a better working world for all. Key Responsibilities: - Conduct market research and competitive analysis to identify trends and opportunities for product innovation. - Analyze customer feedback, usage data, and sales metrics to inform product decisions and prioritize features. - Support the product roadmap planning process with data analysis ...

As a Product Support Representative at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be a part of a team that is open, collaborative, entrepreneurial, and passionate. Your main responsibility will be to manage user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. **Key Responsibilities:** - Monitor queue for Functional/Technical Support Requests using FIS Ticketing Tools over weekends - Send first response within SLAs and customize responses based on per ticket severity - Receive phone calls, register conversations in ticket...

Roles and Responsibilities Provide technical support to customers through phone, email, or chat channels. Troubleshoot and resolve customer issues related to software products and services. Collaborate with internal teams to identify root causes of problems and implement solutions. Document customer interactions using ticketing tools like ServiceNow or similar platforms. Escalate complex issues to senior team members or other departments as needed. Desired Candidate Profile 0-4 years of experience in a BPO/Call Centre environment with international voice process exposure. Strong communication skills for effective interaction with customers over various channels (phone, email, chat). Proficie...

Roll Technical Support Intranational Voice Company DXC Exp 1 To 2 Yrs Looking for Excellent Communications with Good Attitude Candidates Soft skills Comprehension/ Listening Fluency/ Thought Process Pronunciation/ Enunciation/ Speech Clarity Grammar Rate of Speech/ Pace Intonation/ Modulation Technical skills Office 365 Network related questions/VPN related PC troubleshooting Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquiries to ...

Role Overview: We are hiring for a Service Desk team supporting Adobes global enterprise customers. You will be the first point of contact for technical support via phone, chat, email, and web portal. The role requires strong communication, technical troubleshooting, and customer service skills. Responsibilities: Handle technical queries via phone (inbound/outbound), chat, email, and web Prioritise and triage incidents based on urgency and impact Log all issues accurately in the case management system Use internal knowledge resources to resolve queries Communicate professionally with customers across regions Escalate and follow up on unresolved issues with urgency Stay calm under pressure an...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Arushi 7222909328 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CO...

Greetings from KVC CONSULTANTS LTD!! Job description We Are Hiring For Leading IT Company. Job Locations : PUNE - HINJEWADI PHASE - 2 BANGALORE- ELECTRONIC CITY Salary : Rs 4.50 LPA - 5.50 LPA -- FOR 12 MOTNHS PLUS EXP Salary : Rs 5.50 LPA TO 7.00 LPA -- FOR 24 MOTNHS PLUS EXP Language: Proficient in English (Read + Write + Speak )Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End...

As a Support Engineer, your role involves resolving incidents and service requests within agreed Service Level Agreements (SLAs). You will collaborate with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. Following ITIL best practices, adhering to organizational processes, and engaging in proactive initiatives to enhance service quality are key aspects of your responsibilities. - Resolve L1 incidents and service requests within agreed SLAs. - Understand priority and severity of issues based on ITIL practices and customer agreements. - Analyze repetitive issues to identify high-ticket-generating Configuration Items (CIs). - Follow runboo...

Hiring for - Service Desk (Technical Support || International voice) Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) Active Directory (User Management, Password Reset, Account Unlock) Mic...

Cerebras Systems builds the world's largest AI chip, 56 times larger than GPUs. Our novel wafer-scale architecture provides the AI compute power of dozens of GPUs on a single chip, with the programming simplicity of a single device. This approach allows Cerebras to deliver industry-leading training and inference speeds and empowers machine learning users to effortlessly run large-scale ML applications, without the hassle of managing hundreds of GPUs or TPUs. Cerebras current customers include global corporations across multiple industries, national labs, and top-tier healthcare systems. In January, we announced a multi-year, multi-million-dollar partnership with Mayo Clinic, underscoring our...