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Walkin Drive- Service Desk Technical support (International Voice)

Walkin Drive- Service Desk Technical support (International Voice)

Tech Mahindra

0 - 5 years

3 - 5 Lacs

hyderabad

Posted:18 hours ago| Platform:

Apply

Skills Required

itsm ticketing service desk technical support international voice process international calling l1 support international technical support itil it service desk ticketing tools l2 technical support technical voice process us voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for - Service Desk (Technical Support || International voice)

Technical Support International Voice (Service Desk)

Key Responsibilities:

Technical Support (L1/L2)
Respond to customer queries via calls/emails.
Troubleshoot and resolve technical issues.
Maintain proper documentation of incidents.
Ensure customer satisfaction with prompt service.
Service Desk Operations
ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk)
Active Directory (User Management, Password Reset, Account Unlock)
Microsoft Office & O365 Support (Outlook, Excel, Teams)
Windows OS (7/8/10) & Desktop Troubleshooting
VPN / Citrix / Exchange Support
Hardware & Network Troubleshooting (LAN, Printers, Devices)
Remote Troubleshooting (Desktop, Laptop, Mobile, Printers)
Antivirus, Patch Management, SCCM basics
Voice / Email / Chat (Excellent Communication Skills) Knowledge of ITIL Processes

Requirements:

Fresher 0- 4 years experience in technical support only into International voice
Good communication skills in English.
Willingness to work in rotational shifts.(Night shifts) 24/7
work from office
Work location - Bahadurpally
Basic knowledge of computers and troubleshooting.

Perks/Benefits:

Training and career growth opportunities
Friendly work environment

Walk-in Details:

Candidates should carry their Resume and Aadhar card with them and please do mention the HR Marina & Bhagya on top of your resume while coming.

Note : Please do not walk in on festive dates.

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