Technical Support Enterprise Service Desk (Adobe Client)

DIN Engineering Services (DIN)

1 - 6 years

2 - 6 Lacs

noida gurugram delhi / ncr

Posted:Just now| Platform:

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Skills Required

blended process international technical support enterprise support technical support service desk email support windows troubleshooting voice process sso active directory chat process b2b mac support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role Overview:

We are hiring for a Service Desk team supporting Adobes global enterprise customers. You will be the first point of contact for technical support via phone, chat, email, and web portal. The role requires strong communication, technical troubleshooting, and customer service skills.

Responsibilities:

Handle technical queries via phone (inbound/outbound), chat, email, and web
Prioritise and triage incidents based on urgency and impact
Log all issues accurately in the case management system
Use internal knowledge resources to resolve queries
Communicate professionally with customers across regions
Escalate and follow up on unresolved issues with urgency
Stay calm under pressure and multitask effectively
Continuously update knowledge on tools and technologies

Requirements:

Technical graduate (B.Tech, BCA, B.Sc IT, etc.)
2+ years in technical support or service desk role (preferably B2B or enterprise support)
Excellent English communication skills (written & verbal) with neutral accent
Experience troubleshooting Windows and/or Mac OS
Familiar with working in team environments and handling diverse tasks
Knowledge of Adobe products preferred
Familiarity with MSI/MSP installers, SMS, GPO, or Apple Remote Desktop is a plus
Basic understanding of Active Directory, SSO, and Cloud platforms is desirable
Good cultural awareness to handle international customers

Key Skills:

Proactive, analytical, quick learner, empathetic, good under pressure, strong sense of ownership

Why Join Us?

Work with Adobe a global software leader
Exposure to global enterprise support
Supportive work culture with growth opportunities
To Apply:
Send your resume to:
pallabi.j@dinllp.com
Call or WhatsApp your resume to
Pallavi 9667259413

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