143 Mac Support Jobs

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests Coordinate and collaborate with backend teams to resolve issues Technical Troubleshooting: Troubleshoot incidents involving: Laptop hardware MAC OSApplications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc) VPN and ZTNA (Netskope) Printers Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads Compliance & Documentation: Adhere to agreed SLAs including ticket resolution and call quality scores Meet all compliance parameters and maintain thresholds Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW) Reporting & Communication: Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders Ensure timely response to emails and proper closure with user satisfaction Responsible for all ongoing activities across respective geo locations Tools and Technologies macOS updates & installation issues Backup & restore with Time Machine Performance tuning (slow Mac, startup issues) iCloud sync & Apple ID problems Battery & charging issues for MacBook Security & malware protection ServiceNow

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests Coordinate and collaborate with backend teams to resolve issues Technical Troubleshooting: Troubleshoot incidents involving: Laptop hardware MAC OSApplications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc) VPN and ZTNA (Netskope) Printers Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads Compliance & Documentation: Adhere to agreed SLAs including ticket resolution and call quality scores Meet all compliance parameters and maintain thresholds Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW) Reporting & Communication: Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders Ensure timely response to emails and proper closure with user satisfaction Responsible for all ongoing activities across respective geo locations Tools and Technologies macOS updates & installation issues Backup & restore with Time Machine Performance tuning (slow Mac, startup issues) iCloud sync & Apple ID problems Battery & charging issues for MacBook Security & malware protection ServiceNow

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests Coordinate and collaborate with backend teams to resolve issues Technical Troubleshooting: Troubleshoot incidents involving: Laptop hardware MAC OSApplications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc) VPN and ZTNA (Netskope) Printers Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads Compliance & Documentation: Adhere to agreed SLAs including ticket resolution and call quality scores Meet all compliance parameters and maintain thresholds Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW) Reporting & Communication: Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders Ensure timely response to emails and proper closure with user satisfaction Responsible for all ongoing activities across respective geo locations Tools and Technologies macOS updates & installation issues Backup & restore with Time Machine Performance tuning (slow Mac, startup issues) iCloud sync & Apple ID problems Battery & charging issues for MacBook Security & malware protection ServiceNow

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests Coordinate and collaborate with backend teams to resolve issues Technical Troubleshooting: Troubleshoot incidents involving: Laptop hardware MAC OSApplications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc) VPN and ZTNA (Netskope) Printers Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads Compliance & Documentation: Adhere to agreed SLAs including ticket resolution and call quality scores Meet all compliance parameters and maintain thresholds Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW) Reporting & Communication: Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders Ensure timely response to emails and proper closure with user satisfaction Responsible for all ongoing activities across respective geo locations Tools and Technologies macOS updates & installation issues Backup & restore with Time Machine Performance tuning (slow Mac, startup issues) iCloud sync & Apple ID problems Battery & charging issues for MacBook Security & malware protection ServiceNow

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents and service requests Coordinate and collaborate with backend teams to resolve issues Technical Troubleshooting: Troubleshoot incidents involving: Laptop hardware MAC OSApplications (Microsoft Office, ERP, Ceridian, CUSTOMER Pay, etc) VPN and ZTNA (Netskope) Printers Resolve business-related application and site-specific issues in coordination with TSDs and Site Leads Compliance & Documentation: Adhere to agreed SLAs including ticket resolution and call quality scores Meet all compliance parameters and maintain thresholds Create and manage SOPs and Knowledge Base articles; ensure publication on KM portal (SNOW) Reporting & Communication: Conduct monthly and weekly insightful analysis and publish dashboards to stakeholders Ensure timely response to emails and proper closure with user satisfaction Responsible for all ongoing activities across respective geo locations Tools and Technologies macOS updates & installation issues Backup & restore with Time Machine Performance tuning (slow Mac, startup issues) iCloud sync & Apple ID problems Battery & charging issues for MacBook Security & malware protection ServiceNow

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Role & responsibilities Job Opening: Desktop Technical Engineer Location: Bangalore | Full-Time | Exp: 2+ Years Install, configure & troubleshoot desktops, laptops & peripherals Provide L1/L2 support (2535 calls/day, AHT ~900 sec) Handle hardware, OS, software & network issues Document & escalate issues, support OS/software updates Skills: 2+ yrs in Desktop/IT Support | Windows/Mac/Linux | Active Directory | Remote tools | Strong communication Salary: 5.05.2 LPA Point of Contact: Naveen Kalle 8147752896 Company: [24]7.ai Preferred candidate profile : This opportunity is open to male candidates only. As this is an immediate requirement, we are considering only immediate joiners with prior experience in handling international customers.

NAME OF PROJECT: Support Service Desk for Adobes Digital Marketing/Media Enterprise clients GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (Inbound & Outbound) , chats, email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. REQUIRED SKILLS FOR THE JOB: Must be a Technical Graduate. Having 2+ years previous Technical Support Center experience with an emphasis on business to business / Enterprise support interactions. Outstanding written & verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload. Experience in supporting software applications and troubleshooting in Windows and /or Mac environment. Knowledge of Adobe products would be preferred. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop would be desirable. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. General cultural awareness, particularly for resources who are supporting customers in region other than the one they are located in (e.g., ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers.

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Desktop Support: Provide Level 2 support for Windows OS (Windows 10/11), macOS, and Linux (Ubuntu). Troubleshoot and resolve hardware/software issues on desktops and laptops across platforms. Manage system updates and patches; coordinate with the Level 3 team for antivirus-related issues. Peripheral & Printer Support: Install, configure, and troubleshoot printers (network/local), scanners, and other peripherals. Perform routine checks to ensure peripheral devices are in optimal working condition. Cross-Platform OS & System Support: Support macOS and Linux systems for basic troubleshooting, user configurations, and common application issues. Assist users in accessing University systems from various platforms and devices. Video Conferencing & Event Support: Set up and support video conferencing tools such as Zoom, Google Meet, Microsoft Teams, and AV systems for meetings , classes, and University events. Provide on-site technical assistance during meetings, seminars, workshops, and hybrid events. Network & Connectivity Support: Provide basic network troubleshooting support for end-users (e.g., LAN/Wi-Fi issues, proxy configuration, printer connectivity). Coordinate with the network engineering team for escalations and complex network issues. Application & Email Support : Install, configure, and provide support for Microsoft Office 365, Google Workspace, and commonly used academic/administrative desktop applications. Support email client configuration and troubleshooting across different platforms.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi soumya.s@dynpro.in Executive- Talent Acquisition WhatsApp No:- +91- 9353629875 Dynpro India Pvt Ltd

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 8217267104/hema.v@dynpro.in Mandatory Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 2.8 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days - Immediate Joiners . Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Hema V hema.v@dynpro.in HR Talent Acquisition WhatsApp No:- +91- 8217267104 Dynpro India Pvt Ltd

Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms. Handle support requests through multiple channels including phone, chat, email, and web portal. Triage, prioritize, and resolve customer issues with a focus on First Call Resolution. Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value. Accurately log all customer interactions, incidents, and service requests in the CRM/case management system. Use internal knowledge bases and technical documentation to provide accurate and timely solutions. Escalate unresolved or complex issues to appropriate internal and engineering teams following escalation protocols. Support software installation, deployment, and configuration activities for licensed users. Guide customers through troubleshooting steps, providing clear and concise instructions. Effectively manage irate customer situations with empathy, active listening, and professionalism. Ensure timely customer follow-ups and updates within defined SLAs. Proactively identify and report recurring issues, feature requests, and emerging trends to management. Continuously update technical knowledge and skills to stay current with product updates and support best practices. Contribute to the improvement of support processes and documentation. Maintain a strong understanding of Adobe product features and usage via hands-on experience and training Required Qualifications: Bachelor's degree in a technical discipline (Computer Science, IT, Engineering, etc. Minimum 2 years of experience in Technical Support, Service Desk, IT Support, or similar roles with international clients is mandatory. Proficient in supporting enterprise customers and business-critical environments. Strong verbal and written communication skills in English with a neutral accent. Demonstrated ability to manage a diverse workload in a team-oriented environment. Hands-on experience with software troubleshooting in Windows and/or macOS. Familiarity with remote desktop tools and help desk platforms. Experience supporting or using Adobe products is a strong advantage. Required Qualifications: Bachelor's degree in a technical discipline (Computer Science, IT, Engineering, etc. Minimum 2 years of experience in Technical Support, Service Desk, IT Support, or similar roles with international clients is mandatory. Proficient in supporting enterprise customers and business-critical environments. Strong verbal and written communication skills in English with a neutral accent. Demonstrated ability to manage a diverse workload in a team-oriented environment. Hands-on experience with software troubleshooting in Windows and/or macOS. Familiarity with remote desktop tools and help desk platforms. Experience supporting or using Adobe products is a strong advantage. Note : Please do not apply Desktop support experienced . Interested candidate can contact at Minti : 8587901587/ minti.b@dinllp.com

Hiring Technical Support Engineers Join a Leading IT Giant! Are you passionate about technology and problem-solving ? Heres your chance to work with a global IT leader in Technical Support. Eligibility: Freshers or experienced candidates can apply Excellent communication skills (written & verbal) Strong technical knowledge ( Microsoft products preferred ) Willing to work in US shifts Immediate joiners only CTC: Freshers: 4 LPA 4.6 LPA Experienced: 5 LPA 8 LPA (with prior Technical Support Voice experience) Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products (Windows, Office 365, Outlook, etc.) Perform in-depth technical issue analysis and provide real-time resolutions Guide customers through step-by-step solutions in a clear and professional manner Document issues and resolutions in the ticketing system Collaborate with internal teams for complex escalations Ensure customer satisfaction through effective technical and communication skills Maintain SLA adherence and handle multiple queries efficiently Call & Book Your Interview Slots: 78293 36034 | 7829336202 | 99862 67393

Project Overview: Join a high-performance Enterprise-Grade Service Desk Team supporting Adobe's Digital Marketing and Media Enterprise clients. This dynamic role involves technical troubleshooting, professional client interaction, and managing critical incidents in a fast-paced global support environment. Key Responsibilities: Deliver first-level technical support via omni-channel platforms inbound/outbound phone calls, email, chat, and web portal. Triage, prioritize, and accurately log incidents and service requests in the case management system. Communicate with clients professionally and empathetically, both verbally and in writing. Assess customer urgency and sentiment to drive effective issue resolution. Utilize internal knowledge bases to resolve technical issues efficiently. Collaborate with cross-functional teams to escalate and resolve issues while maintaining customer satisfaction. Keep up with product and technology updates relevant to the supported platforms. Remain calm and professional under pressure, especially during high-impact incidents. Understand the business impact of customer issues and respond with appropriate urgency. Required Skills & Qualifications: Bachelors degree in any discipline Minimum 2 years of experience in a technical support center, preferably B2B or enterprise-level Excellent English communication skills (spoken and written) with a neutral accent Strong analytical and troubleshooting skills in a team-based, high-volume environment Experience supporting Windows and/or macOS platforms Proven interpersonal and customer service skills Preferred / Desirable Skills: Prior experience supporting Adobe products (e.g., Creative Cloud, Experience Cloud) Familiarity with MSI/MSP installers and deployment tools like SMS, GPO, or Apple Remote Desktop Basic understanding of Active Directory, SSO, and cloud technologies Strong cultural awareness and ability to interact effectively with global clients (e.g., recognizing regional accents, avoiding unnecessary clarification questions) Additional Requirement: 12 minute video profile introducing yourself is mandatory, along with your resume. How to Apply: Email your resume at : pallabi.j@DINLLP.COM For queries, contact us at: +91 96672 59413 Be a part of a global tech support team where your technical expertise, empathy, and problem-solving skills make a real difference for enterprise clients worldwide. Apply now!

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi soumya.s@dynpro.in Executive- Talent Acquisition WhatsApp No:- +91- 9353629875 Dynpro India Pvt Ltd

Associate IT Manager - Chennai Candidate should possess strong expertise in IT asset management , network administration , Mac and JAMF administration , and ticketing system implementation . Strong communication and coordination skills are essential, as the role requires cross-functional collaboration and project leadership. Key Responsibilities: IT Asset Management: Manage the complete lifecycle of IT assets including procurement, deployment, tracking, and retirement. Maintain accurate records in asset management systems and ensure audit compliance. Optimize asset usage and enforce company policies regarding asset handling. Ticketing System Implementation & Management: Lead the implementation and customization of IT ticketing systems (e.g., ServiceNow, Freshservice, Jira). Design service workflows, escalation paths, and user roles. Provide training to IT staff and end-users on best practices and usage. Mac & JAMF Administration: Oversee the deployment, configuration, and maintenance of Mac devices across the organization. Manage Apple devices using JAMF Pro , including policies, patching, and compliance. Troubleshoot and support macOS environments and integrations with enterprise tools. Network Administration: Support the daily operations of network infrastructure including firewalls, switches, wireless APs, and VPNs. Perform routine monitoring, performance tuning, and upgrades. Assist in designing secure, scalable, and resilient network architectures. Communication & Team Collaboration: Serve as a liaison between IT and business units to understand and fulfill technology needs. Provide regular updates, documentation, and reporting on project and support activities. Ensure clear communication of technical issues to both technical and non-technical audiences. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 79 years of relevant IT experience, including: IT asset management tools (e.g., Lansweeper, ServiceNow Asset Management). Ticketing systems implementation or administration. JAMF Pro administration and Mac endpoint management. Network administration experience with Cisco, Fortinet, or similar platforms. Strong analytical, troubleshooting, and organizational skills. Excellent interpersonal and written communication abilities. Preferred Certifications (a plus): ITIL Foundation JAMF Certified Admin Apple Certified Support Professional (ACSP) CompTIA Network+ CCNA or Microsoft Azure Administrator Associate Work Environment: Complete On-site May require occasional off-hours support or travel Dynamic, fast-paced team environment

Designation: Technical Support Consultant Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Note-Network and Application Support candidates do not apply. Interested candidates can contact on:- sweta.p@dinllp.com OR on 8826390620 Immediate joiners will be preferred.

What you'll do: We are seeking a highly skilled and detail-oriented professional with advanced MacOS and Windows expertise to join our team. The ideal candidate will possess a strong background in troubleshooting, DevOps support, and enterprise-level endpoint management. What you need: Provide high-level MacOS and Windows troubleshooting, including advanced network management and certificate store management. Collaborate with in-house developers to resolve issues related to DevOps command-line tools and certificate invocation, including formatting tool syntax to reference specific certificates in the local certificate store. Work directly with end users and vendors to support the successful operation of command-line tools, ensuring proper configuration and functionality. Administer and manage devices using Jamf; experience with Jamf is essential. Experience with NetSkope DLP for data loss prevention and endpoint protection. Exposure to DevOps tools such as Visual Studio Code (VSCode) and Node Package Manager (NPM). Review, maintain, and improve technical documentation for internal processes and user guidance. Participate in knowledge transfer sessions with peers, end users, and cross-functional teams. What sets you apart Exposure to tools such as NetSkope DLP, VSCode, and NPM

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in Executive- Talent Acquisition WhatsApp No:- +91- 9353629875 Dynpro India Pvt Ltd

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

Role & responsibilities 2-3 yrs of experience in VIP Support Excellent communication and technical skill required, Basically we required who can support to CEO And top management. Hands on experience in Mac Support Interested candidates with experience in Mac support can share their resume on 9211656893

Designation: Technical Support Consultant Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Preferred candidate profile -Immediate Joiners will be preferred. Note-Network and Application Support candidates do not apply. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com OR on 8368864718 Immediate joiners will be preferred.