77 Mac Support Jobs

Min 1 Yr Exp Into Technical Support International Voice CTC - Up to 5 LPA WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiners Location - Hyderabad Share CV's - 9828833989 (Lakshika) Required Candidate profile Required Excellent Communication skills (English) International Exp. is mandatory Perks and benefits Night allowances Incentives Both way cab's

Procurements, repairs, replacements, warranty, service, case-id generations & followup to closer. Build, configure and maintain MD office IT systems and apple devices Installation, Configuration, Administration and Support MAC devices include i-phone, iPad, iWatch, mac book, air pods, chargers, etc. Support Sound systems, Audio Visual Systems integration with apple devices and office automation Automation, program, configuration Management Provide Documentation, Reports, Testimonials, Guidelines, SOP Monitoring local and remote, Observations, Testing, Using tools, functions, apps, application Update new/latest iOS/firmware version & communicate the feature and advantages Take backup of data, emails, contacts, photos, images audio and video files. Reachable 24X7 and available to extended hours. Validate and Install new apps/applications from AppStore Ensure that Email and Data Sync with Cloud store. Maintain the AV Integration systems at Office and residence with the help of entrusted vendor. Requirement documentation, design and deployment in consultation with vendor

Assembling and disassembling of the entire desktop as well as a laptop. Chip Level experience in troubleshooting with circuit tracing in Desktop, Mac, Laptop. Hands-on experience in chip level repairing L1, L2 L3 for Desktop Laptop.

Summary The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. Youll be mentoring the Service Desk team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Service Operations team. Day-to-day management of the IT Service Centre Lead and attend weekly Service Desk meetings to highlight performance and introduce new services. Use the forum for other BAU activities Performance manage 1st line support technicians including appraisals, objective setting and 1:1 reviews. Ensure all staff have appropriate training and develop personal development plans to meet future requirements. Manage the IT Service Centre rota for early, late and weekend shifts. Drive the continuous improvement of service through Incident Management, Change Management, Problem Management, Information Security and Knowledgebase practices Own the escalation of incidents (P1s & P2’s) whilst expediting issues to the relevant teams Personally follow up major issues, ensure an appropriate communication plan is in place. Onboard new services and create service frameworks, design and lead through implementation. Assist with project delivery.

Role & responsibilities : * Provide First-Level Support: * Respond to user inquiries via phone, email, chat, or ticketing system in a timely and professional manner. * Log and track all support requests, ensuring accurate and detailed documentation. * Prioritize and manage support tickets based on severity and impact. * iOS Device Support: * Troubleshoot issues related to iOS devices, including setup, configuration, connectivity, and application issues. * Assist users with iOS updates, backups, and data recovery. * Support mobile device management (MDM) systems and policies. * Troubleshoot issues related to Apple ID, iCloud, and other Apple services. * macOS Support: * Troubleshoot hardware and software issues on macOS systems. * Assist with macOS installations, upgrades, and configuration. * Support common macOS applications, including productivity suites (e.g., Pages, Numbers, Keynote), email clients, and web browsers. * Troubleshoot network connectivity issues, including Wi-Fi and Ethernet. * Support peripheral devices such as printers, scanners, and external drives. * Software and Application Support: * Provide support for common applications used on iOS and macOS. * Assist with software installations, updates, and troubleshooting. * Troubleshoot compatibility issues between hardware and software. * Hardware Support: * Diagnose and resolve hardware issues related to iOS and macOS devices. * Coordinate hardware repairs or replacements with vendors as needed. * Assist with the setup and configuration of new hardware. * Knowledge Management: * Create and maintain knowledge base articles and documentation for common issues and solutions. * Stay up-to-date with the latest Apple technologies and best practices. * Contribute to the improvement of support processes and procedures. * Customer Service: * Provide excellent customer service and maintain a positive attitude. * Communicate technical information clearly and concisely to non-technical users. * Escalate complex issues to higher-level support teams as needed. * MDM Support: * Work with mobile device management systems, to enroll, configure, and troubleshoot Windows, iOS and macOS devices. * Enforce security policies, and deploy applications via MDM. Required Skills and Qualifications: * Proven experience in a service desk or technical support role. * Strong knowledge of Windows, macOS and iOS operating systems and hardware. * Familiarity with Windows and Apple applications and services. * Experience with mobile device management (MDM) systems (e.g., Jamf, Intune) is highly desirable. * Excellent troubleshooting and problem-solving skills. * Strong communication and customer service skills. * Ability to work independently and as part of a team. * Ability to prioritize and manage multiple tasks. * Certifications related to Apple technologies (e.g., Apple Certified Support Professional) are a plus. * Basic networking knowledge. * Ability to learn new technology quickly. Preferred Qualifications: * Bachelor's degree in Information Technology or a related field. * Experience with scripting or automation tools. * Experience supporting a diverse range of users. * ITIL framework knowledge Preferred candidate profile

Role & responsibilities Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. * Troubleshooting network connectivity problems such as router configurations, IP Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support Azure Active Directory Preferred candidate profile Graduation Required Excellent Communication skills

You will be responsible for the day-to-day operations, managing escalations, and working closely with Client Service Engineers to improve our services. Principle duties and responsibilities Monitor ServiceNow ticket queue (ISD) and / or Slack IT Channel Gather and document information from reporter in a ServiceNow ISD ticket Access requests AD permission Account Groups Global Protect VPN support. Other Tier 1 support Manage and troubleshoot accounts and access via Active Directory. Troubleshoot macOS, Windows, and Linux endpoint issues, including application and OS level issues Troubleshoot network connectivity issues Responsible for providing phone, chat and email-based technical support Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed. Performs assigned functions according to standardized policies and procedures. Knowledge, Skills and Abilities Working knowledge of Windows OS and Mac OS Working knowledge of PC architecture/technology Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Organizational, Analytical & Cognitive skills Excellent telephone and customer handling skills Ability to deal professionally with irate customers Ability to learn new products and technologies Excellent communication skills Good customer service skills, multitasking and leadership skills Ability to adjust quickly to the changing priorities and make quick decisions with limited information Primary Qualification BA/BS/Btech degree or equivalent practical experience Minimum 1- 3 years of IT Helpdesk support experience or in a similar role Excellent verbal and written communication skills. Experience with Active Directory, Google Workspace products, or similar platforms. Basic networking knowledge and troubleshooting skills (VPN, DHCP, DNS). Experience with macOS, Windows, and Linux troubleshooting in an enterprise environment. Technical troubleshooting - Should be able to troubleshoot issues related to hardware & software issues. Experience with ServiceNow or similar ticketing and knowledge management apps preferred. Excellent critical thinking, problem solving, and prioritization skills. Location: Hyderabad Mode of working: Work from office ** Immediate joiners are preferred. Interested candidates , please share the updated resumes to krithiga.meenakshisundaram@movate.com regards, Krithiga- TA Team

Role & responsibilities Job Summary: The Infrastructure Support Engineer (Standard) is responsible for providing support for various IT infrastructure systems and ensuring their availability and reliability. They work on diagnosing and resolving Apple Mac OS hardware, software, and network-related issues and may also assist in maintaining system security and compliance. Key Responsibilities: Technical Troubleshooting & Resolution: Diagnose and resolve technical issues related to macOS operating systems, Apple hardware (MacBooks, iMacs, Mac Pros, etc.), peripherals, and common software applications. Provide support for network connectivity issues (Wi-Fi, VPN, wired connections) specific to macOS devices. Troubleshoot printing, scanning, and other peripheral-related problems. Address user account issues, password resets, and access problems. Perform remote and in-person troubleshooting as needed. System Installation, Configuration & Maintenance: Install, configure, and upgrade macOS, software applications, and drivers. Deploy and manage Mac desktops and laptops using Mobile Device Management (MDM) solutions (e.g., JAMF). Perform routine maintenance tasks such as system updates, patch management, antivirus scans, and backups. Ensure compliance with security protocols and best practices on Mac devices. Conduct hardware diagnostics and coordinate repairs or replacements when necessary. User Support & Training: Provide timely and effective technical assistance to end-users via various channels (phone, email, chat, ticketing system, in-person). Guide users with clear, step-by-step instructions on how to use macOS features, applications, and devices. Develop and maintain user guides, FAQs, and knowledge base articles to facilitate self-service and enhance user productivity. Educate users on new services, applications, and security best practices. Device Management & Inventory: Administer and manage MDM solutions for Mac device enrollment, policy enforcement, security compliance, and application deployment. Maintain accurate records of hardware and software inventory, including deployment, refresh, and retirement. Coordinate equipment procurement and replacement processes to meet user requirements. Collaboration & Documentation: Escalate complex or unresolved issues to higher-tier support teams or vendors as necessary, ensuring timely resolution. Collaborate with other IT teams (e.g., network administrators, system administrators, cybersecurity specialists) to address complex technical issues and implement IT projects. Document all support interactions, troubleshooting steps, and resolutions in a ticketing system. Contribute to the continuous improvement of support processes and procedures. Important: Please complete the following questions to proceed further Preferred candidate profile

Job Summary The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents, escalating issues appropriately, and maintaining high customer satisfaction. Key Responsibilities Provides technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. Attempts to resolve problems, then escalates problems as necessary to appropriate resources by assigning tickets to leveraging level 2 teams, on-site 3rd party vendors, etc. within service level target within the defined KPIs. Analyzes and prioritizes incoming requests and alerts. Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into leveraging incident management system. Identifies recurring problems and escalates to senior staff for prioritization and investigation. Performs level 1 break/fix repairs on technology (e.g., PCs, thin clients, printers, servers, mobile devices, and handheld devices), including more complex devices (e.g., servers, network, telecommunications equipment). Contributes to the KCS knowledge repository for technical support; documents workarounds identified for new issues; flags articles for review/update. Utilizes the knowledge repository for each support contact and links the appropriate / relevant KBA to the ticket. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on processes and procedures to senior staff. Provides support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly, setting customer expectations and detailed incident documentation). Follow leveraging escalation process to report any widespread outage or issue that generates sudden spikes in call volume. Adhere to leveraging security policies and processes. Functional Competencies Communicate clearly and effectively in both written and verbal English. Customer Service Skills Focus on customer experience. Adaptable. Collaborative. Resourceful. Analytical. Make Quality Decisions. Service Desk Operations. Incident Management Processes. Knowledge Management Process. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, printers, workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Performance Metrics First Call Resolution (FCR). Customer Satisfaction Score (CSAT). SLA Adherence. Knowledge Base Contribution. AHT Chat Average response time Initial Response Time Chat AHT Disposition Time ***References are highly appreciated*** For more details, Share your CV to: internalops@sahasyaglobal.com Client industry you are hiring for: BPM / BPO

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.

Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Note-Upselling Experience and Graduation is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Key Responsibilities: Provide Level 2 support for desktop, laptop, and peripheral issues (hardware/software). Troubleshoot OS-related issues (Windows 10/11, macOS), application errors, and network connectivity problems. Manage user accounts, profiles, and permissions via Active Directory. Install, configure, and maintain desktop hardware, software, and printers. Support Outlook, MS Office 365 suite, and standard enterprise applications. Resolve network-related issues (LAN/Wi-Fi, VPN, IP/DNS/DHCP). Coordinate with L3 or vendors for hardware replacement and complex issues. Perform patch updates, antivirus scanning, and compliance checks. Document issues and resolutions in ticketing system (ServiceNow, BMC Remedy, etc.). Perform routine system health checks and inventory audits. Support remote users through remote access tools (TeamViewer, AnyDesk, RDP, etc.). Adhere to SLA timelines and ITIL processes for incident, request, and change management.

SEND CVS TO shilpa.srivastava@orcapod.work with subject L2 support Focus on delivering world class customer service to every customer coming at the ITS Walk-up. • Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. • Install and configure firm-standard images on laptops & desktops. • Interface with outside customers and vendors as required • Follow direction of immediate supervisors or managers to implement new technology. • Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. • Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. • Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. • Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. • Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). • Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.

Role & responsibilities: End User Computing Services L 2 Engineer Requirements Bachelors degree or equivalent experience relevant certification information systems required1 to 3 years of professional IT Infrastructure experience with End User Computing Services Comprehensive understanding of PC hardware software operating systems directory services printing and applications required Experience in Laptop Handheld devices management Extensive knowledge of PC operating systems Windows 10 Windows 11 Knowledge in Mac Operating Systems Experience in Microsoft Intune SCCM WDS technologies Experience with wireless device management required Experience with software distribution systems required Experience in hardware installation configuration maintenance and troubleshooting required Experience with Antivirus management consoles and troubleshooting required24 x 7 x 365 support requirements Available to work after hours and weekends as required Preferred MCSE certification by accredited facility preferred ITIL or formal Service management training preferred Language Bilingual English Technical Skill Set End User Computing Technologies Service Desk Desktop Engineering SCCM Intune M365 Workstation Patch management tools Vulnerability Management tools Incident Service Request Change management ITSM Asset Management and tools

Hiring for CMM5 Level Org!!Proven work experience as a MAC OS Desktop Support Engineer, Technical Support Engineer or similar role.Ability to perform remote troubleshooting and provide clear instructions.Hands-on experience with Mac OS, Windows envt

Key Responsibilities: Provide Level 2/3 support for macOS devices, applications, and Apple hardware (MacBooks, iMacs, iPads). Troubleshoot issues related to network connectivity, security, performance, and system compatibility. Manage and maintain MDM solutions (e.g., Jamf, Kandji, or Mosyle). Assist in onboarding/offboarding users, including device provisioning and configuration. Support and enforce IT policies, security best practices, and data protection protocols. Collaborate with cross-functional IT teams to resolve complex issues. Maintain asset inventory and documentation related to Mac systems. Proactively identify recurring issues and recommend improvements or automation. Required Skills and Qualifications: 25 years of experience in macOS support or Apple IT environment. Strong knowledge of macOS, Apple hardware, and troubleshooting tools. Hands-on experience with MDM solutions (Jamf preferred). Familiarity with ITIL practices and ticketing systems (e.g.ServiceNow). Good understanding of networking basics (Wi-Fi, VPN, DNS, DHCP). Ability to script in Bash or use AppleScript is a plus. Excellent communication and problem-solving skills. Experience supporting mixed environments (macOS + Windows)

Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Must be a Technical Graduate [B. Tech (IT)/BCA] Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Interested candidates can contact on below mentioned details- Contact no- 9582464867 Email- nishant@dinllp.com

Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD .Handling VIP User issues troubleshooting through diagnostic techniques and increase FCR. Required Candidate profile Experience-2+ years NP-30Days Mandatory skill-MAC OS & Outlook configuration Location-Gurugram Any Queries- kanchan@peshr.com/9867762401

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Note-Upselling Experience and Graduation is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Exclusive Women Walkin Drive for Sr.Systems Engineer at Bangalore on 22-July- 25 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 22-July- 25 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Interview Date: 22-July- 2025 Interview Time: 9 AM till 12 PM Interview Venue - Bangalore:: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindhoor Convention Centre Note: No Candidate parking facility available at JP Nagar recruitment center location. Note: Candidates to carry earphones or headphones to the hiring venue for in-person interviews. Personal Laptops not allowed in the venue. Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Please carry Face Mask**. Mandatory to carry PAN Card or Passport for Identity proof. Job Description: Role-MAC Admin ( Technology Analyst- IT Service Management-CCNA or CCNP) Experience-6+Years Job Location-Hyderabad(Interview location only Bangalore) Notice Period-Immediate joiners Roles and Responsibilities, Desktop and Servers-Mac Should have expert understanding of the MAC environment, deployment, troubleshooting and remote support. Apple certification / Mac technician considered an important asset (not mandatory) Some Linux and Window experience a bonus Mac OS application deployment and integration. Knowledge with MAC installation and application deployment. Hands-on experience with multiple Mobile Device Management (MDM) solutions like Jamf Pro . Windows Server Virtualization Hyper V, VMware hand on installing server OS server role DNS,DHCP etc. Candidate will have experience in Active Directory, TCP/IP configuration/troubleshooting, network printers, and all-around problem solving and troubleshooting in a Windows environment. Understanding of Microsoft administrative tolls including Active Directory, Print Server,Remote Desktop Access Effective organizational skills, time management and communication skills. Network Basic understanding of networking should be able to configure, troubleshoot L2 device like Cisco access switch Cisco DB switch Cisco firewall. Basicunderstanding on Wireless Access Point. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining,configuring, and monitoring virus protection software and applications. Monitoring network performance to determine if adjustments need to be made. A self-starter able to work independently but comfortable working in a team environment. Regards, Infosys BPM Recruitment team

Exclusive Women Walkin Drive for Sr.Systems Engineer at Bangalore on 22-July- 25 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 22-July- 25 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Interview Date: 22-July- 2025 Interview Time: 9 AM till 12 PM Interview Venue - Bangalore:: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindhoor Convention Centre Note: No Candidate parking facility available at JP Nagar recruitment center location. Note: Candidates to carry earphones or headphones to the hiring venue for in-person interviews. Personal Laptops not allowed in the venue. Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Please carry Face Mask**. Mandatory to carry PAN Card or Passport for Identity proof. Job Description: Role-MAC Admin ( Sr. Systems Engineer - IT Service Management-CCNA or CCNP) Experience-3+Years Job Location-Chennai(Interview location Bangalore) Notice Period-Immediate joiners Roles and Responsibilities, Desktop and Servers-Mac Should have expert understanding of the MAC environment, deployment, troubleshooting and remote support. Apple certification / Mac technician considered an important asset (not mandatory) Some Linux and Window experience a bonus Mac OS application deployment and integration. Knowledge with MAC installation and application deployment. Hands-on experience with multiple Mobile Device Management (MDM) solutions like Jamf Pro . Windows Server Virtualization Hyper V, VMware hand on installing server OS server role DNS,DHCP etc. Candidate will have experience in Active Directory, TCP/IP configuration/troubleshooting, network printers, and all-around problem solving and troubleshooting in a Windows environment. Understanding of Microsoft administrative tolls including Active Directory, Print Server,Remote Desktop Access Effective organizational skills, time management and communication skills. Network Basic understanding of networking should be able to configure, troubleshoot L2 device like Cisco access switch Cisco DB switch Cisco firewall. Basicunderstanding on Wireless Access Point. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining,configuring, and monitoring virus protection software and applications. Monitoring network performance to determine if adjustments need to be made. A self-starter able to work independently but comfortable working in a team environment. Regards, Infosys BPM Recruitment team

Assistant Manager - IT Skills-Windows 10/11, MS Office 365, macOS, Active Directory, SCCM, InTune, Autopilot Exp- Min 5 Years Location- Navi Mumbai Work from Office Contact - divyam@genesishrs.com | 8905344933 - Divyam Goyal

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2-3 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course Work schedule : Rotational shifts ( 5 days WFO)

Q2 is seeking an IT Support Analyst to effectively address and manage service requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. This individual will be a part of a highly customer service oriented team responsible for effective provisioning, installation/configuration, operation, and maintenance of workstation hardware, software, and business applications. The ideal candidate will have a diverse technical background and experience supporting a large number of internal customers in a fast paced environment. This individual ensures that the level of customer service, timeliness of service requests and incident resolution, and quality completion of assigned projects adhere to Q2s high standards. RESPONSIBILITIES: Provide excellent first contact customer service to our internal customers Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction Setup new employee offices and assist with on-boarding of new Q2 employees Image, configure, test, and distribute workstations to employees Coordinate escalation and resolution of complex issues with the appropriate IT teams Help to maintain a positive and professional work environment Assign appropriate permissions to users in Active Directory Perform regular file archival and data migrations as necessary Collaboratively document, develop, and contribute to Helpdesk continual service improvement Maintain inventory of all corporate assets issued to employees Participate in rotating on-call shifts approximately once per month Provide support for key IT projects Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to Perform responsibilities within established SOX and security compliance requirements 2-5 years of technical experience in an IT organization Ability to work individually, as a team, and cross-functionally to resolve complex issues Strong customer service, written, and oral communication skills Experience with Active Directory Experience supporting both Windows and Mac workstations Experience providing effective support to remote users Preferred: Advanced Degree in Information Systems, Computer Science, Engineering or related field Experience with Identity Management tools (SSO) Experience with Mobile Device Management tools - (MDM) Experience with A/V and collaboration tools Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA

Macbook Hardware Troubleshooting, Software Support, Network Administration, User Support, Asset management, Vendor Management