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Konica Minolta Business Solutions
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Customer Support Engineer - PPDC

Customer Support Engineer - PPDC

Konica Minolta Business Solutions

3 - 5 years

|

5 - 8 Lacs

Posted:6 hours ago| Platform:

Apply

Skills Required

customer support technical support configuration management installation troubleshooting customer support engineer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Division/ Department:

Reporting:

Role Overview/ Job Purpose (Basic Information related to the role A Brief in 2-3 lines)

Provide highest level of C-sat via maintaining service parameter.

Key Responsibilities (Detailed outline of the role holder)

Support Pre-sales operations like demo, Roadshow and Site inspection.
Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW.
Maintaining requires site kit to reduce downtime of machine.
Providing Key Operator Training to users.
Taking Care of Service deliverables to ensure maximum customer satisfaction.
Insuring the maximum output in most economical way and make sure the installation within the committed time frame.
Service revenue growth via Volume growth initiative and inventory Management.
Should be ready to work in 24x7 environment as per business needs.
Should be ready to travel extensively to support customers.

Active participation in Programs run by organization like SMT, Outward etc.

Desired Skills, Experience and Required Qualification

Desired Skills:

Technical understanding of Production Printers.

Experience:

Overall experience of 3+ years in handling Production Printers & Technical Support

Required Qualification

Diploma/B.E. / B. Tech

Functional/ Leadership Competencies (Please mention at least 4-5 competencies)

Planning Capability
Problem Solving Skills
Customer Orientation
Team Building

Preferences/ Desirables Differentiators for the role/ Specific Qualification/ Certification/ Industry Specific etc.

Preferably from Production Printer background and related industry.

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Konica Minolta Business Solutions

Information Technology / Business Services

Ramsey

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