Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Location - Delhi - Other
Support Pre-sales operations like demo, Roadshow and Site inspection. Installation, Configuration and troubleshooting of Konica Minolta Production printers along with related software and HW. Maintaining required site kit to reduce downtime of machine. Providing Key Operator Training to users. Taking care of service deliverables to ensure maximum customer satisfaction. Ensuring maximum output in the most economical way and making sure the installation is completed within the committed time frame. Service revenue growth via volume growth initiative and inventory management. Should be ready to work in a 24x7 environment as per business needs. Should be ready to travel extensively to support customers.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Location - Manipur - Other
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Location - Noida
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Location - Bangalore
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Location - Delhi
Identify and engage with potential SMB corporate accounts. Map the accounts and validate their business potential. Develop and maintain direct relationships with high-potential customers. Engage with all relevant stakeholders to explore cross-selling and up-selling opportunities within assigned accounts. Meet annual, quarterly, and monthly targets for unit sales (boxes) and revenue. Maintain a healthy sales funnel in terms of both quality and quantity. Qualify prospects by meeting customers daily to uncover requirements and position appropriate products and solutions. Ensure a robust funnel through consistent daily activities to achieve monthly revenue and unit targets. Conduct effective product demos and proof of concepts (POCs). Follow proper processes for order execution and ensure customer expectations are met regarding deliveries. Coordinate with service, logistics, and sales administration to ensure timely machine installation and payment collection. Ensure customer commitments are met in terms of deliverables. Meet with and convince end customers to promote KM products and solutions. Address RFPs and RFQs with the help of SI/OPS partners and ensure proposal submissions within deadlines. Collaborate cross-functionally to drive results and maintain a healthy, synergistic work environment. Ensure consistent CRM updates, accurate maintenance, and timely reporting of relevant sales data. Provide timely feedback on competitive activities within defined accounts. Deliver results in line with company objectives without compromising on policies.
Description We are seeking a Customer Support Engineer to join our PPDC team in India. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our products. Responsibilities Provide technical support to customers via phone, email, and chat. Troubleshoot and resolve customer issues related to product functionality and performance. Document and track customer interactions and technical issues in the support ticketing system. Collaborate with engineering and product teams to escalate and resolve complex issues. Conduct training sessions for customers to enhance product usage and satisfaction. Develop and maintain knowledge base articles and support documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting methodologies. Proficiency in Linux/Unix operating systems and command line tools. Experience with networking concepts and protocols (TCP/IP, DNS, etc.). Excellent communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with ticketing systems such as Zendesk, JIRA, or similar tools.
Description We are looking for a dedicated and skilled Exe/Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services. Responsibilities Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to our products and services. Collaborate with engineering and product teams to resolve complex issues. Document support interactions and maintain records of customer inquiries and resolutions. Assist in the development and improvement of support processes and documentation. Skills and Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. 3-6 years of experience in a customer support or technical support role. Strong understanding of software applications and troubleshooting techniques. Experience with ticketing systems and customer relationship management (CRM) software. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. location - Hyderabad