3760 Service Desk Jobs - Page 38

Role & responsibilities Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues efficiently. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of customer service principles and practices. - Ability to communicate technical information clearly to non-technical users. - Familiarity with ticketing sy...

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. - Resolve L1 incidents and service requests within agreed SLAs. - Understand priority and severity of issues based on ITIL practices and customer agreements. - Analyze repetitive s to identify high-ticket-generating Configuration Items (CIs). - Follow runbook troubleshooting steps a...

Service Desk-Semi Voice Fresher:Any Technical grad fresher can apply Exp: Any Grad with min 1 yr exp in Technical Support Skills: Windows OS/Outlook troubleshooting CTC-2.2 to 5.5 LPA WFO-24*7 Shifts 5 Days Working Contact- 8890492756/9358484381

Position: IT Helpdesk Executive Job Shift: Night Experience: 2- 5 years Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Pan India Salary Range: Ready to Negotiate Key Responsibilities: Providing technical support for all hardware/software problems. Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels. Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop. Managing service requests, software installations, new computer setups, upgrades, etc. Su...

Role- Technical support engineer Min 1 Yr Exp Into Technical Support Int. Voice Any Graduate CTC- Up to 5.5 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Simentha: 7734916684 HR Dipali : 9828218897

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 5.5 LPA + Variables WFO-5 days working Night Shifts Location- Bangalore/Pune/Hyderabad Immediate Joiner Contact- Riyanshi -95210 17693 Jyoti -99828 33693

NOTE: Only relevant profiles of immediate joiners or those who can join within 15 days will be considered. Others are requested not to apply, as irrelevant profiles will not be shortlisted. Key Responsibilities Details:- Incident & Request Handling:- Provide first-level support by logging, categorizing, and resolving incidents and service requests within SLAs. Ensure timely and accurate updates to tickets. Escalate complex or high-priority issues to L2/L3 teams as needed. Customer Service:- Communicate effectively with business users to understand issues and provide status updates. Deliver courteous and professional support over phone, email, or chat. Follow up to ensure issues are resolved ...

Hello, Job Title: Application Tech Support Practitioner Location: Pune Experience: 0-2 years in IT Service Desk or Technical Support Education: Minimum 15 years of full-time education Key Responsibilities: Provide L1 technical support via voice, email, chat, and remote tools Troubleshoot hardware/software issues and resolve incidents efficiently Document interactions and resolutions using ITSM tools (e.g., ServiceNow, BMC Remedy) Collaborate with team members and contribute to process improvements Mentor junior staff and support knowledge sharing Skills Required: Service Desk Management & Incident Handling Proficiency in Microsoft 365, MS Office, Active Directory Familiarity with SLAs and ti...

JOB OPPORTUNITY FOR GRADUATE FRESHER & EXPERIENCE FOR BELOW SKILL WITH IMMEDUATE JOINING & BEST SALARY Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquettes. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and mana...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Bangalore. The ideal candidate should have excellent Mandarin language skills, English proficiency, both spoken and written, and technical IT-specific knowledge. Roles and Responsibility Handle service requests and resolve tickets efficiently. Provide voice support to customers and ensure their queries are addressed promptly. Manage the KB database and maintain accurate records. Resolve service requests and ensure customer satisfaction. Collaborate with internal teams to improve service quality. Utilize technical knowledge to troubleshoot issues and provide effect...

We are looking for a skilled professional with 4 to 8 years of experience to join our team as a Remote Desktop Support (RDS) specialist in Kolkata and Pune. The ideal candidate will have a strong background in providing technical support and troubleshooting issues. Roles and Responsibility Provide remote desktop support to clients, including troubleshooting and resolving technical issues. Create, assign, categorize, prioritize, escalate, track, and close service tickets according to defined SLAs. Handle emails and service requests from clients, ensuring timely resolution and feedback. Troubleshoot issues and provide technical support to resolve complex problems. Collaborate with internal tea...

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Pune or Mumbai. The ideal candidate will have excellent communication skills, proficiency in Spanish SD with English, and the ability to resolve service requests. Roles and Responsibility Resolve service requests efficiently and professionally. Handle customer inquiries via voice process and provide timely updates. Escalate tickets when necessary and ensure prompt resolution. Provide status and updates on service requests to customers. Collaborate with internal teams to improve service quality and efficiency. Analyze customer feedback and suggest improvements. Job...

We are looking for a skilled professional to join our team as a Tools Support L2 specialist in CMS IT Services Private Limited. The ideal candidate will have 2-4 years of experience and be based in Hyderabad. Roles and Responsibility Provide technical support and troubleshoot tools-related issues. Collaborate with cross-functional teams to resolve complex problems. Develop and implement process improvements to enhance tool performance. Analyze data and metrics to identify trends and areas for improvement. Create documentation and training materials for end-users on tool usage. Participate in incident management and problem resolution activities. Job Requirements Strong understanding of CRM/I...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An instit...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our system...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on ...