1591 Service Desk Jobs - Page 38

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of CRM tools (Jira, etc) Key Skills: - Lead a team of 5-10 field and resident customer service engineers, service coordinators on a Pan India basis - NCR, Mumbai, Chennai, Bengaluru, Pune etc. Will be responsible to achieve highest customer satisfaction by meeting and exceeding service level agreements and customer expectations. He will also plan spares and standby equipment inventory, monitor spares consumption, meet customers for service feedbacks, connect with Brands/OEMs for technical support and RMAs (Return Merchandize authorization) during and outside warranties. He shall also be responsible for site surveys, BOQs (Bill of Quantity) for existing customers expansion needs and travel across locations on need basis. Will achieve timely customer AMC contracts renewals/signing up for AMCs post warranty. He may be required to render adequate technical assistance for break-fix calls/upgrades of software etc. Will report to VP Business/CEO Must have serviced enterprise/MNC customers with rooms exceeding 100+ and handled VC solutions and Cafeteria/Townhalls AV Must have basic programming (C++) skills

SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities

Fresher only Skills:- Active Directory, Office 365, MS outlook Technical Graduate only CTC:-Up to 2.4 LPA Working Days 5 days working, 2 days rotational off Location:- Hinjewadi, Pune Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

Happiest Minds Technologies, Hiring , Hiring for Service Desk Engineer interested professionals can reach out to me Ankita Patari Ghosh or ankita.patari@happiestminds.com for one of our Leading Client for Bangalore Location: Please find below JD for your reference: Exp Range:1-4 Years Provide L1/L2 technical support to end users for desktops, laptops, printers, and mobile devices Install, configure, and troubleshoot Windows 10/11, Microsoft Office, and other standard enterprise software Handle incidents and service requests via ITSM tools like ServiceNow, Remedy, or similar Perform remote and on-site support for employees in office or remote locations Support device provisioning, reimaging, and configuration using tools like SCCM or Intune Monitor and manage patch compliance, software updates, and antivirus alerts Maintain IT asset records and update inventory Adhere to ITIL-based processes for incident, problem, and change management Excellent Communication Skills Ready to work for 24/7 Shifts Location: ECity phase 1 Bangalore Hybrid(4 Days WFO/1 Day WFH) Only Shortlisted candidate will come for F2F interview on Wednesday,18th June25. Thanks and Regards, Ankita

Designation -Technical Support Engineer. Preferred candidate profile: Voice Support experience preferred. Experience in Service Desk Need Only Pune Based Candidate. Looking Only immediate Joiner and serving notice period. Interview- 1st is virtual 2nd is face to face compulsory

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Please find below Job Description for your reference: Role: Service Desk - Voice Shift: 24/7 Location: Pune (Work from office) Experience: 2 - 4 Years Job Description Analytical and Problem-solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: Experience managing Europe based customers / client Min. 24 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge Delivering commitments and metrics / KPIs, as per the agreed targets. Additional Preferred skills: PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products Has been in end user/ customer facing interactions in previous roles Reporting / Documenting, Maintaining records of the end users / customer interactions Customer Relationship / Centricity Skills Resolve end user/customer concerns in a professional manner ensuring optimal customer satisfaction level. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, to share knowledge and work together to increase performance standards. Communication Skills & Knowledge Excellent Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as part of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs. Help to implement and improve processes and procedures within the team allowing strong service-focused deliverables . Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive manner. To participate in an on-call rota, providing 24 hours, first line support service to users. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner. Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution. Escalate an incident or troubleshoot tickets according to the company escalation processes. Ensure Customer Service Level Agreements are met or exceeded. Respond to customer enquiries in a timely and efficient manner. Ensure appropriate documentation of the interaction on the customer's account in the prescribed format Execute transactions as per prescribed guidelines and timelines Always ensure customer/user confidentiality and data protection. Provide input / feedback related to Knowledge articles. ITIL trained preferred Willingness to work in rotational shifts Must Have: Excellent communication skills Ready to work in 24*7 shifts, work from office in Pune Full time education of 15 years For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune. Please find below Job Description for your reference: Role: Service Desk - Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Analytical and Problem-solving skills Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Display ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates: Experience managing Europe based customers / client Min. 24 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S Basic networking knowledge Delivering commitments and metrics / KPIs, as per the agreed targets. Additional Preferred skills: PBX Administration Avaya or similar Anti-Virus & IT Security best practices implementation & administration Process compliance Knowledge of the ITIL Framework Knowledge of McAfee products Has been in end user/ customer facing interactions in previous roles Reporting / Documenting, Maintaining records of the end users / customer interactions Customer Relationship / Centricity Skills Resolve end user/customer concerns in a professional manner ensuring optimal customer satisfaction level. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail. Offering advice to end users on all IT related areas. This will include working as part of a team, to share knowledge and work together to increase performance standards. Communication Skills & Knowledge Excellent Communicate at all levels Ability to work across organizational and professional boundaries Excellent verbal and written communication skills High level of interpersonal skills, including active listening and understanding Good organizational skills and ability to prioritize workloads. Work to tight deadlines / service levels Business etiquette Broad knowledge of IT products, services and terminology Aptitudes Identification of problems and solutions Analysis of data Presentation of technical functionality to a non-technical audience Working knowledge of MS Office products General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc. Ability to work as part of a team or on own initiative. Customer focused Proactive Self-Motivated Patient Innovative Flexible To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs. Help to implement and improve processes and procedures within the team allowing strong service-focused deliverables . Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive manner. To participate in an on-call rota, providing 24 hours, first line support service to users. To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail. Update incidents with detailed and relevant information in a timely and effective manner. Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution. Escalate an incident or troubleshoot tickets according to the company escalation processes. Ensure Customer Service Level Agreements are met or exceeded. Respond to customer enquiries in a timely and efficient manner. Ensure appropriate documentation of the interaction on the customer's account in the prescribed format Execute transactions as per prescribed guidelines and timelines Always ensure customer/user confidentiality and data protection. Provide input / feedback related to Knowledge articles. ITIL trained preferred Willingness to work in rotational shifts Must Have: Excellent communication skills Ready to work in 24*7 shifts, work from office in Pune Full time education of 15 years For Service Desk :: Knowledge/Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory is required

Skills:- Active Directory, Office 365, MS outlook Grad with 1 yr in International Voice CTC:-Upto 4 LPA Working Days 5 days working, 2 days rotational off Location:- E. City Bangalore Cab :-Both side(hiring zone) Notice:- Immediate contact 9257655181

The Customer Success Managers will be responsible for ensuring that Nexthink is successful within the Managed Service Partners who have bought Nexthink for their end customers. The CSMs would have the following Key Resultant Areas. Driving Value of Nexthink within the accounts through a set process and templates Creating evidence of tangible value delivery with Nexthink within the assigned accounts Creating opportunities of upselling within those accounts on the back of success They will have freedom and flexibility to drive value within the Partner accounts. This job will require the following skillsets. Relationship building: Understand the Partner Account team organization structure. Build bridges with roles like Service Delivery Manager, ServiceDesk Lead, Regional Delivery Manager, Client Engineering Team etc to push Nexthink Agenda Push MSP Account team/Customer to create problem tickets and approve Automation and User Engagement use cases. Look for opportunities to push Nexthink upsell modules to the account. Story building: Get the Customers excited to deploy the easy to do use cases to begin with Help them understand why it is important to follow our process. Focus on Outcomes and not Output. Laser focused on creating case studies or success stories whenever Nexthink is used in their operations. Assist the Delivery team in documenting Nexthink based Analysis and Case Studies. Present the Nexthink related analysis and Case Study to the Partner and Customer Project Management: Assign Partner Account team responsibilities and hold them accountable. Assign Nexthink Delivery team responsibilities and hold them accountable. The following experience is desirable in the candidates. 5+ years of experience in Infrastructure operations Any Experience in the Transition and Transformation teams of Infrastructure operations will be an advantage. Any Experience working in Digital workplace domains like Service Desk, Client engineering, Field Support, Digital workplace projects will be an advantage.

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Written and verbal communicationCommitment to qualityAbility to work well in a teamAdaptable and flexible Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Adaptable and flexibleProblem-solving skillsAbility to work well in a teamWritten and verbal communicationAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree or Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Bachelor Degree or Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational ResponsibilitiesDailyMaintain personal productivity by resolving target tickets on both calls, Emails and Chat, per day as defined in the objectives.Help team members in solving complex requests on calls, Emails and Chat. Be available to take complex, escalated calls and e-mails, ChatsMaintain detailed knowledge at an expert level of all process/client functions and proceduresProvide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team membersFeedback to the advisors on process related queries and follow up on feedbackWeeklyDevelop a detailed update around outcomes / actions items from query review sessionsProvide updates on training plan and completion detailsReview process documents and provide updates to the advisorsCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operationsPeople Management ResponsibilitiesNo direct line reports in this role Client Customer ResponsibilitiesTo provide high quality customer service to employees and/or vendors in response to email, telephone, or self-service enquiries and Chat. What are we looking for Core CompetenciesAptitudes (functional skills)Helpful and proactive manner, with a service orientationDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationAbility to work effectively in a team environmentOther ExpectationsExcellent spoken & written Spanish Skill with Minimum B1 and aboveKnowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail softwareExcellent knowledge of Business Excellence and all BE toolsWorking DimensionsCall handling and e-mail & Chat handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation.Coaching and Training skillsSupports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation.Travel may be required as per business need24*7 and Flexible for any Shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Voice - Service Desk Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionA primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for call handling and customer handling. excel skills Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users? machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP?s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Education Qualification : Diploma Certification Mandatory / Desirable : Technology | IT Certifications | HDI Certification | ITIL Foundation Details: 1. Handle incoming calls, emails and chat from the user may require working on rotational shift 2. Ability to comprehend end users from International locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Taking a remote of an end users machine if required while troubleshooting 6. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 7. Monitoring the status and documenting the progress towards resolution of all open tickets 8. Keeping affected users informed about the progress. 9. Resolution confirmation and closure of tickets within the SLA Technical Skills: 1. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 2. Understanding of desktop applications, installation and uninstallation 3. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issue Backup and Recovery: 1. Technical understanding of native backup management tools and different types of backups. 2. Ability to provide SOP based support for configuring and troubleshooting backup related issues 3. Basic Networking Desired Skills:- Basic understanding of virtual infrastructure and Cloud (AWS, Azure and Google cloud)

Software Development Engineer III Back to job search results Tesco India Bengaluru Hybrid Full-Time Permanent Apply by 31-Jul-2025 About the role Refer you will be responsible section What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for - Provide ownership and leadership in developing TDP; aware of the short and long term goals of TDP. - Provide an impact that reaches across teams; able to contribute in shaping up the platform features for the future. - Provide the right level of coaching to the TDP team/engineers; alongside developing key platform features. - Provide accountability for the platform software quality; able to contribute to the raising the quality bar of TDP codebase; - Participate in various design and planning sessions and ensure that TDP is built with quality; scale and resiliency for future requirements. - Bring in the change mindset and collaborate with peers and stakeholders within and outside directorate. - Provide the necessary ownership on resolution of production issues; drive the operational excellence. You will need Refer you will be responsible section About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built. Apply

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Work on a shifting schedule and during holidays as neededWork in office facility and at homeExcellent English Communication Skills demonstrated by having a local Berlitz rating of B1T, or B2 and higher (For offshore resources)Experience in customer care, sales, tech support and/or similar accounts, requiredExperience in broadband and/or TV troubleshooting, recommended but not required Roles and Responsibilities: Provide support for resolution of customer problems, issues, requests and queries. Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing. To perform assigned skill sets and its corresponding activities and tasks efficiently.To support & record a variety of customer service issues through telephone from customers. Validate, investigate and resolve these issues within established guidelines. This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client.To provide first-level troubleshooting on customer home broadband, tv, and phone setup and connectivity issuesTo provide recommendations to customers on new product, packages, upsells, and cross-sells that match the customers lifestyle needs and generate additional revenues as a resultTo provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues.To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management.To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities. Qualification Any Graduation

Job Description: Freshers and Experience Eligibility: 10+2/ 10+3/ Any Grad / Post Grad Experience: 0 Year to 8 years of International BPO / Sales / Customer service/ Techincal support / Ar caller CTC: 2.00 LPA to Max 7 LPA 5 Days Working 2 Week offs Transportation: Home Pick & Drop Immediate Joiners only Interested Candidates can drop their Updated Resume to Swetha@waterleafconsultants.com or else Contact HR Swetha - 9515681067

Serve as the first point of contact technical assistance via phone Troubleshoot and resolve issues related to desktops, laptops, printers, OS (Windows/Mac), and software. Handle user access, password resets, email setup, and application configuration Required Candidate profile Log all incidents and service requests accurately Provide basic support for networking, VPN, and Wi-Fi connectivity issues. Install and configure software, updates, and patches as required. Perks and benefits Perks and Benefits

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Role & responsibilities Candidate should have experience in Service desk . Should have knowledge on Ticketing tool. Candidate should have good communication skill. (MANDATORY DETAILS)- Fill and share to Sheela.Ravivarman@cognizant.com ** Soft copy of the update resume to be shared. ** Candidate Name Contact Number Email ID Gender DOB Current Location Job Location Current Employer Primary Skill Total Experience Relevant Experience PF STATEMENT FOR TOTAL YRS OF EXP (yes/no)- (mention if you dont have PF for current 5yrs) FORM 16(yes/no) Availability on 14-June -25 for Face 2 Face - Yes/No