3760 Service Desk Jobs - Page 40

Responsibilities Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience Obtain and record all significant efforts during the investigation and mitigation of a service outage Craft clear, concise summaries of triage and mitigation efforts and the current service state Identify and document significant milestones during the investigation and mitigation of a service outage Identify and document key stakeholders involved in the investigation and mitigation of a service outage Coordinate with service engineers to identify additional support and quickly engage those resources when necessary Communicate with multiple stakeholders during ...

Strong understanding of IT systems, networking, and troubleshooting. Knowledge of software installation, configuration, and support. Familiarity with database management & reporting tools.

JD: Monitor overnight batch jobs on LIVE system Sound knowledge of Operating system V7R3, V7R4 and V7R5 Ensuring all daily tasks are completed on time for all environments. Ensure the timely and correct running of the regular processes Managing the user profiles. Checking that all system backups have run successfully in BRMS Experience in BRMS network Checking and resolving any errors in the message queue Checking and dealing with support calls and service requests logged through the service desk Supporting the security monitoring software Supporting the messenger Halcyon monitoring tool Experience on Native & Advanced job Scheduler Maintaining printers on the iSeries Experience on Tape Libr...

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 5.5LPA + Incentives -Pick & Drop -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App @ 8055579231 / 7773954898 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Pick & Drop Growth through IJP in IT

We have an opening for Service desk role for Pune Location with one of our top Global Clients. Job description : Mandatory Skill sets : Much have experience in ticket management/service request/L1 incident management. Should have experience in windows troubleshooting via call/tickets Must have troubleshooting experience in Active directory, LAN, DNS, & basic windows application tools. Must have experience in any ticketing tools (SNOW, HP ALM, JIRA, BMC Remedy, Cisco Citrix) Should have experience in escalation management & should know how to route a service request to different depts. (e.g. if a L1 ticket is not resolved how to route it to L2)

Roll Technical Support Intranational Voice Company DXC Exp 7 Months To 1 Yrs Looking for Excellent Communications with Good Attitude Candidates Soft skills Comprehension/ Listening Fluency/ Thought Process Pronunciation/ Enunciation/ Speech Clarity Grammar Rate of Speech/ Pace Intonation/ Modulation Technical skills Office 365 Network related questions/VPN related PC troubleshooting Job Posting Title - Analyst III infrastructure services Job Description Summary Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. Job Description Taking ownership of customer issues reported and responds to customer inquir...

Hiring International Technical Voice Support Executive Location: Gurgaon SP Info City CTC - 3LPA for Fresher Upto 4.18 For Experience Call/WhatsApp - 9147047908 9147047909 9073639536 Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Available Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: E...

Hello, Job Title: Application Tech Support Practitioner Location: Bengaluru Experience: 2-4 years in IT Service Desk or Technical Support Education: Minimum 15 years of full-time education Key Responsibilities: Provide L1 technical support via voice, email, chat, and remote tools Troubleshoot hardware/software issues and resolve incidents efficiently Document interactions and resolutions using ITSM tools (e.g., ServiceNow, BMC Remedy) Collaborate with team members and contribute to process improvements Mentor junior staff and support knowledge sharing Skills Required: Service Desk Management & Incident Handling Proficiency in Microsoft 365, MS Office, Active Directory Familiarity with SLAs a...

Hello, Job Title: Application Tech Support Practitioner Location: Bengaluru Experience: 1-2 years in IT Service Desk or Technical Support Education: Minimum 15 years of full-time education Key Responsibilities: Provide L1 technical support via voice, email, chat, and remote tools Troubleshoot hardware/software issues and resolve incidents efficiently Document interactions and resolutions using ITSM tools (e.g., ServiceNow, BMC Remedy) Collaborate with team members and contribute to process improvements Mentor junior staff and support knowledge sharing Skills Required: Service Desk Management & Incident Handling Proficiency in Microsoft 365, MS Office, Active Directory Familiarity with SLAs a...

Job Opening: Service Desk Consultant Location: Mumbai | Experience: Min 2 Years | Full-Time Job Summary A skilled Service Desk Consultant with expertise in troubleshooting and supporting end user queries. Proficient in file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and basic networking concepts, including TCP/IP, DNS, and DHCP. Adept at cryptography, firewall configurations, and application testing across development, testing, UAT, and production environments. Experienced in data center types and migration strategies. Strong problem-solving abilities and a customer-centric approach to ensure seamless IT support and system security. Technical Skills: • Work...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Project Role : Service Desk Agent Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 1 year to 2 years Work location : Pune Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Ex...

HI JOBSEEKER We are hiring for multiple roles for voice process only as : * Customer service representative * Inbound sales representative * Sales associate * Collection's executive * Inbound sales representative ADDITIONAL INFORMATION- 5 days working , 2 days off Rotational shifts decent incentives for GURGAON and NOIDA location. both side cabs Salary- Up to 6.5 lpa Role & responsibilities : * Handle inbound calls and resolve the queries related to product, services and account management. * Resolve customer complaints efficiently and empathetically . * Adhere to company policies,processes and standard operating procedures. * For sales role , Make outbound calls and pitch the product or ser...

Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in most phases of production control. Creates and modifies production procedures and standards. Runs, restarts and schedules priorities of new production control systems. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems. Educati...

Role Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Key Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems ...

Your Role Configure and manage UAT test plans, cases, and workflows in Azure DevOps. Generate dashboards and reports for UAT progress and defects. Ensure traceability and compliance in test lifecycle management. Collaborate with stakeholders for tool readiness and smooth UAT execution. Identify process improvements and support testers on Azure DevOps usage. Your Profile 49 years of experience configuring and managing UAT test plans, suites, and cases in Azure DevOps for enterprise applications. Skilled in ensuring traceability between requirements, test cases, and defects, and maintaining version control of test artifacts. Generates dashboards and reports to provide real-time visibility into...

OVERALL OBJECTIVES: Eurofins IT Infrastructure Services Private Limited, looking for a skilled and experienced ITSM Specialist with 6 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal candidate should have a strong understanding of ITIL best practices and a proven track record of enhancing service delivery, governance, and process automation in complex IT environments. Responsibilities: Own and manage ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB, Asset & Capacity). Define and maintain process documentation, RASCI charts, SOPs, and governance frameworks. Collaborate with ITSM tool administrators and developers ...

Role Objective: We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency. Key Responsibilities: Provide 1st and 2nd line technical support for LIMS application. Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform. Develop and maintain VB scripts for laboratory instruments related calculations Develop and maintain VB scripts for au...

Preferred Candidate profile: 3-8 yrs of experience in SD can apply comfortable with rotational shift. Good knowledge of laptop desktop troubleshooting Good experience of service desk Excellent knowledge about VPN/Windows OS, M365, Active Directory, Active Role Server Key Responsibilities: - Responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via Telephone, Chat or Email. Identify and escalate tickets requiring urgent attention and action. Log all contacts and document all the activities accurately and completely within the incident management tool. De...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Hi, Job Description Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, M...

Hi, Role: Technical Support/ Service desk Work Location: Hyderabad Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources ...

Responsibilities: Manage service desk operations from request to resolution. Collaborate with technical teams on issue escalation. Provide timely technical support via phone, email & chat.

Responsibilities: Manage service desk operations from request to resolution. Collaborate with technical teams on issue escalation. Provide timely technical support via phone, email & chat.