3760 Service Desk Jobs - Page 41

Key Accountabilities: • Act as a single point of contact for all IT issues and queries. • Receive and log all customer contacts via multiple channels (phone, email, chat, self-service). • Use probing questions and defined knowledge information to accurately log the details of the customers enquiry. • Troubleshoot tickets and make accurate decisions on the right path for resolution of the customer enquiry i.e., concluding as a First Time Fix or assigning to 2nd or 3rd party resolution teams. • Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues. • Where appropriate use personalized decisions and actions to add value by resolving the custome...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW wi...

Any Graduate with Minimum of 1 year exp in technical support Location :- Pune Salary :- 3 LPA - 7 LPA Candidates must have exp with voice process For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any Graduate with Minimum of 1 year exp in technical support Excellent communication skills Immediate Joiners Perks and benefits Cab Faclities Performance Based Inc

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW wi...

About The Role Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW wi...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company IN HYDERABAD BANGLORE PUNE (Immediate Joining) SALARY STRUCTURE :--- Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promp...

We are seeking an experienced and organized Service Desk Lead to oversee daily operations of the IT service desk. The ideal candidate will have a strong blend of technical proficiency, people management skills, and customer service expertise. You will lead incident resolution efforts, manage ticket workflows, and serve as the central point of contact between end users, vendors, and internal support teams. Key Responsibilities: Monitor the ticketing system; ensure timely resolution of service requests and incidents. Coordinate with internal teams via calls and chat to resolve issues end-to-end. Appropriately assign tickets to relevant teams with comprehensive log notes. Liaise with vendors to...

Dear All, We are hiring for one of our client for the Service Desk analyst role. Location : Hyderabad, Financial District, Nanakramkuda . Responsibilities: Act as the first point of contact for users reporting IT issues or requesting services. Log, categorize, and prioritize incidents and service requests in the ITSM tools. Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts. Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths. Provide remote support using remote access tools and follow documented procedures and knowledge base articles. Ensure accurate documentation of all user interactions and...

Process Type: Semi Voice Qualification-Technical Graduate CTC Upto 2.2 LPA+ Variables Location Hyderabad 2 months training will happen in Mysore Location(mandatory) WFO | 24/7(US Shifts) 2 Way Cab Contact- 7023955677 Kajal

Hiring for international voice process technical support , service desk role Any graduate with min 1 year of exp in tech support Salary is upto 5LPA 5 Days working 2 Rotational weekoff For more info call/ what's app Tanisha 8149425791 Required Candidate profile Looking for immediate joiners Excellent communication skills is mandatory Any graduate with 1 year of relevant experience Perks and benefits Two way cab facility Performance based incentives

Skill required: Customer Operations - Voice - Service Desk Designation: Customer Contact Comms New Associate Qualifications: BCom Years of Experience: 0 to 1 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You wil...

Role & responsibilities: Candidate should be available for 24 * 7 environment. Ticket Management: Prioritize and resolve IT support tickets as per SLA guidelines. Classify incidents based on priority and escalate when necessary. Maintain detailed documentation of issues and resolutions. Technical Support & Troubleshooting: Configure and troubleshoot VPN connectivity issues for secure remote access. Assist with Outlook configuration, including email setup, PST, and OST file management. Resolve issues related to MS Office Suite and ensure smooth functionality. Manage Active Directory (AD) tasks such as user account creation, password resets, and access permissions. Configure and troubleshoot d...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Project Role : Service Desk Agent Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unpara...

Key Responsibilities Provide end-user support for desktops, laptops, operating systems, and business applications. Act as a single point of contact for incidents, requests, and service follow-ups. Identify, evaluate, and coordinate with vendors for on-call/backup engineer support across PAN India. Negotiate service rates with vendors to ensure cost-effective solutions within defined budgets. Perform end-to-end follow-up on incidents until closure, ensuring SLA compliance. Support users with Windows OS, Hardware, MS Outlook, VPN, and network connectivity issues. Ensure adherence to IT processes, security guidelines, and documentation standards. Required Skills & Qualifications Any Graduate (T...

Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 1 year to 2 years Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unp...

Job description Hiring for - Service Desk (Technical Support || International Blended) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should be Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications : Experience with Min 6months-5 yrs of exp into technical support for international voi...

Hiring for Service Desk/ Engineer Role: Desktop Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

SUMMARY Job Description ServiceDesk Analyst (5+ Years Experience) We are looking for an experienced ServiceDesk Analyst with 5+ years of expertise in IT support and customer service. The ideal candidate will deliver high-quality technical support, ensure SLA adherence, and drive service excellence across multiple channels. Key Responsibilities Provide L1/L2 support for incidents, requests, and service queries via phone, email, chat, and portal. Prioritize, troubleshoot, and resolve issues related to hardware, software, networks, and enterprise applications. Ensure timely escalation of unresolved issues to appropriate support teams. Monitor ticket queues and enforce SLA compliance for all inc...

Provides support and assistance to others. Demonstrates leadership in innovative problem resolution techniques. Services may be directed by a service call management process or be performed as part of a team. Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices. Communicates with IBM management and/or team members on a timely basis to inform regarding status of work, of potential or existing problems, and to seek advice and assistance. Maintains business like communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude at all times. Performs a full workload of technical servi...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems ...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and...

Dear Candidate, Greetings from Movate Technologies!!! We are hiring for Technical Support Engineers for Hyderabad location. Role- Technical Support Engineers Exp- 1-4 years Shift- 24/7,WFO Location Hyderabad Np: 0-15 days Mandatory Skills: Excellent communication with relevant experience Qualification : Any Graduate (Without Backlog) Role & responsibilities Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service isues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description ...

Candidate should be accountable for Service Desk team and Knowledge Management database for IT team supporting: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided by GSC NSC IT Teams. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Support management team and take a lead in set up of Service Desk for GSC NSC Team. Supervise newly created SD team and its ramp up for GSC NSC organization (in line with Segregation Project Plan). Set up and overlook Knowledge Managem...