Role & responsibilities Opening in Recruitment. Preferred candidate profile Kumari Puja Senior Recruiter 9871479603 Email: kumari.puja@cmsitservices.com CMS IT Services Pvt Ltd Building A1, 13th Floor, Millennium Business Park,1319, Rupa Solitaire, Mahape, Navi Mumbai, Maharashtra, India 400710

Provide Level 2 support for desktops, laptops, printers, scanners, and mobile devices (Windows/Mac). Resolve issues escalated by L1 support, including OS errors, application issues, and hardware malfunctions. Troubleshoot and support Microsoft 365 , VPN, email clients (Outlook), and enterprise software. Enforce and monitor Data Loss Prevention (DLP) policies, including endpoint controls and compliance alerts. Manage and escalate tickets via ITSM tools (ServiceNow, BMC Remedy, Jira, etc.). Participate in incident, problem, and change management in alignment with ITIL practices . Maintain and update asset inventory , hardware/software tracking, and patching records. Support system upgrades, image deployment, and user profile management via tools like SCCM or Intune. Provide support for BitLocker , endpoint encryption, antivirus, and other endpoint security solutions. Maintain documentation of known issues, resolutions, and SOPs for knowledge base articles. Collaborate with network, server, and security teams for complex troubleshooting and system maintenance.

Provide Level 2 support for desktops, laptops, printers, scanners, and mobile devices (Windows/Mac). Resolve issues escalated by L1 support, including OS errors, application issues, and hardware malfunctions. Troubleshoot and support Microsoft 365 , VPN, email clients (Outlook), and enterprise software. Enforce and monitor Data Loss Prevention (DLP) policies, including endpoint controls and compliance alerts. Manage and escalate tickets via ITSM tools (ServiceNow, BMC Remedy, Jira, etc.). Participate in incident, problem, and change management in alignment with ITIL practices . Maintain and update asset inventory , hardware/software tracking, and patching records. Support system upgrades, image deployment, and user profile management via tools like SCCM or Intune. Provide support for BitLocker , endpoint encryption, antivirus, and other endpoint security solutions. Maintain documentation of known issues, resolutions, and SOPs for knowledge base articles. Collaborate with network, server, and security teams for complex troubleshooting and system maintenance.

Key Responsibilities: Provide Level 2 support for desktop, laptop, and peripheral issues (hardware/software). Troubleshoot OS-related issues (Windows 10/11, macOS), application errors, and network connectivity problems. Manage user accounts, profiles, and permissions via Active Directory. Install, configure, and maintain desktop hardware, software, and printers. Support Outlook, MS Office 365 suite, and standard enterprise applications. Resolve network-related issues (LAN/Wi-Fi, VPN, IP/DNS/DHCP). Coordinate with L3 or vendors for hardware replacement and complex issues. Perform patch updates, antivirus scanning, and compliance checks. Document issues and resolutions in ticketing system (ServiceNow, BMC Remedy, etc.). Perform routine system health checks and inventory audits. Support remote users through remote access tools (TeamViewer, AnyDesk, RDP, etc.). Adhere to SLA timelines and ITIL processes for incident, request, and change management.

Plan, execute, and document calibration of instruments used in production, quality, and utility areas (pressure gauges, temperature sensors, flow meters, level transmitters, etc.) Maintain calibration schedules and records as per ISO/IEC 17025, GMP, or industry-specific standards. Troubleshoot instrumentation and control systems to resolve faults and deviations. Coordinate with third-party calibration service providers and ensure traceability to national/international standards. Support the installation and commissioning of new instruments and control systems. Prepare Standard Operating Procedures (SOPs) for calibration and instrumentation maintenance. Participate in audits (internal, customer, or regulatory) by providing necessary calibration documentation. Ensure compliance with safety and environmental regulations related to instrumentation work. Monitor and maintain inventory of calibration tools, spares, and reference instruments. Assist in process improvement and cost-saving initiatives involving instrumentation.

Provide first- and second-level technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues (Windows, Microsoft Office, email, internet, etc.). Install, configure, and maintain operating systems, software applications, and updates. Set up and manage user accounts, permissions, and passwords in Active Directory. Assist in the setup of new users and relocation of IT equipment. Perform regular system maintenance, patch management, and antivirus updates. Provide support for remote users via tools like TeamViewer, AnyDesk, or remote desktop. Log support calls and document solutions in the IT service management system (e.g., ServiceNow). Coordinate with network/system teams for escalated issues. Maintain IT inventory records (laptops, desktops, software licenses). Ensure compliance with company IT security policies and procedures.