Senior Desktop Support Engineer

CMS It Services

3 - 8 years

1 - 4 Lacs

Thane Navi Mumbai Mumbai (All Areas)

Posted:2 days ago| Platform:

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Skills Required

Vip Support Outlook Configuration Remote Support Ticketing Tools VPN Configuration End User Support Mac Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Provide Level 2 support for desktop, laptop, and peripheral issues (hardware/software).
Troubleshoot OS-related issues (Windows 10/11, macOS), application errors, and network connectivity problems.
Manage user accounts, profiles, and permissions via Active Directory.
Install, configure, and maintain desktop hardware, software, and printers.
Support Outlook, MS Office 365 suite, and standard enterprise applications.
Resolve network-related issues (LAN/Wi-Fi, VPN, IP/DNS/DHCP).
Coordinate with L3 or vendors for hardware replacement and complex issues.
Perform patch updates, antivirus scanning, and compliance checks.
Document issues and resolutions in ticketing system (ServiceNow, BMC Remedy, etc.).
Perform routine system health checks and inventory audits.
Support remote users through remote access tools (TeamViewer, AnyDesk, RDP, etc.).
Adhere to SLA timelines and ITIL processes for incident, request, and change management.

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