Job Title: Transition ManagerLocation: noidaExperience Required: Minimum 3–5 years in Transition ManagementReports To: Program Manager / Delivery Head Job Summary:We are seeking a proactive and results-driven Transition Manager to lead and manage the seamless transition of services from client environments to operational teams. The ideal candidate will be responsible for creating and executing innovative transition plans aligned with client requirements, ensuring timely execution, effective resource management, and high-quality service delivery. Key Responsibilities: • Transition Planning & Execution: • Develop and implement customized transition plans based on client-specific needs and business goals. • Ensure transitions are executed within agreed timelines, maintaining minimal disruption to services. • Coordinate cross-functional teams to facilitate smooth knowledge transfer and operational readiness. • Resource Management: • Assess and allocate resources effectively to support transition activities. • Monitor resource utilization to optimize efficiency and address any gaps promptly. • Service Delivery Oversight: • Ensure that service delivery meets or exceeds client expectations during and after the transition phase. • Implement quality assurance measures to maintain high service standards. • Address any service delivery issues promptly, implementing corrective actions as needed. • Risk Management: • Identify potential risks during the transition lifecycle and implement appropriate mitigation strategies. • Maintain a risk register and update it regularly to reflect current risk statuses. • Stakeholder Communication: • Maintain strong communication with clients to ensure alignment of expectations and deliverables. • Provide regular updates to internal and external stakeholders on transition progress and any issues encountered. • Reporting & Documentation: • Prepare comprehensive documentation including transition plans, progress reports, and post-transition reviews. • Utilize project management tools to track progress and generate reports for stakeholders. Key Skills and Competencies: • Proven experience in managing end-to-end transitions in a global service delivery environment. • Strong resource management skills, including planning, allocation, and optimization. • Excellent stakeholder management and client-facing communication skills. • Analytical mindset with the ability to foresee risks and devise contingency plans. • Proficiency in project management tools and implementation

About the Company We help our clients with IT Managed Services, Procurement Services, Globally Maintenance Support & Resource Recruitment which make their organization productivity. Axiom Technologies combines the power of a domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. Our Website: https://www.axiomtechnologies.com/ Job Title: Transition Manager Location: Noida Company: Axiom Technologies Employment Type: Full-time Job Summary The Transition Manager is responsible for planning and executing the seamless transition of new or modified services into Axiom Technologies’ operational environment. This role ensures that all aspects of service transition are effectively managed, including knowledge transfer, documentation, stakeholder communication, and change control, ensuring minimal disruption to business operations. Key Responsibilities Lead the end-to-end transition of services, projects, or client operations into Axiom Technologies. Develop and manage transition plans including timelines, resource requirements, and risk mitigation strategies. Coordinate with internal departments (HR, IT, Service Delivery, Finance, etc.) to ensure alignment during the transition lifecycle. Conduct detailed due diligence and impact analysis on existing and new processes. Ensure smooth handover from project teams to operational support. Oversee knowledge transfer processes and documentation from clients or previous service providers. Track progress against defined milestones and escalate risks/issues where necessary. Establish governance frameworks and reporting structures for transition monitoring. Liaise with clients to understand their requirements and manage their expectations. Identify and implement process improvements and best practices for future transitions. Requirements Education & Experience: Bachelor’s degree in Information Technology, Business, or related field (MBA preferred). Minimum 5–8 years of experience in service transition, project management, or a similar role within IT services or consulting. Proven experience managing transitions in a global delivery environment. Skills: Strong understanding of ITIL framework and Service Management principles. Excellent project management and stakeholder communication skills. Analytical thinking and problem-solving capabilities. Ability to work under pressure and manage multiple transitions simultaneously. Proficiency in tools like MS Project, Excel, PowerPoint, and documentation platforms. Preferred Certifications ITIL v3 or v4 Foundation (Intermediate/Expert preferred) PMP / PRINCE2 (Desirable) Show more Show less

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

ServiceNow platform responsible for actively monitoring and managing the flow of tickets within service queues, ensuring efficient distribution of work to available agents by prioritizing tasks based on urgency and other criteria

Engineer will develop the services on Broadcom API Gateway. Test the Services using Selenium, Postman; Integrate the services with Back-end infra components. Hands-on experience with Broadcom API Gateway implementations (Layer 7).

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Job Summary As a Hardware Asset Management Engineer, you will play a crucial role in managing our organization s hardware assets throughout their lifecycle. Your responsibilities will include conducting room audits, overseeing inventory management, and ensuring proper asset decommissioning in preparation for disposal. You ll collaborate with cross-functional teams to maintain accurate records, optimize asset utilization, and enhance security protocols. Requirements Hardware Inventory Management ensuring stock levels are constantly monitored. Hardware request and receipt through our internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping on IT rooms. Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). Supports hardware decommissioning events. Supports Business moves / changes - ensure involvement in early stages of planning. Managing escalations through to conclusion. Manage client expectations. Setup and installation of Temporary training rooms / Office wide events Expo s. Comms room patching. Supports work from home hardware requests. Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. Manage own workload to ensure that assigned activities are completed within targets defined within SLA s/OLA s. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. Perform basic troubleshooting, system upgrades and replacements for employees. Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. Evaluate user requests and requirements and recommend effective technological solutions. Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. Will be required to work outside business hours and participate in additional weekend work. Image/re-image computers, configure IP phones and mobile phones. Qualification Technology Bachelor s degree Experience in hardware asset management, inventory control, or related roles. Familiarity with asset management software and tools. Strong attention to detail and organizational skills. Knowledge of data security practices during asset decommissioning. Experience in a similar role 3-4 years of relevant experience

Job Summary As a Hardware Asset Management Engineer, you will play a crucial role in managing our organization s hardware assets throughout their lifecycle. Your responsibilities will include conducting room audits, overseeing inventory management, and ensuring proper asset decommissioning in preparation for disposal. You ll collaborate with cross-functional teams to maintain accurate records, optimize asset utilization, and enhance security protocols. Requirements Hardware Inventory Management ensuring stock levels are constantly monitored. Hardware request and receipt through our internal ordering system. Actively monitoring the ticket queue and managing requests through to completion. Housekeeping on IT rooms. Supporting events like annual Power down - post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam). Supports hardware decommissioning events. Supports Business moves / changes - ensure involvement in early stages of planning. Managing escalations through to conclusion. Manage client expectations. Setup and installation of Temporary training rooms / Office wide events Expo s. Comms room patching. Supports work from home hardware requests. Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to. Manage own workload to ensure that assigned activities are completed within targets defined within SLA s/OLA s. Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service. Work across lines of service to ensure a coordinated approach to providing support for the customer. Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results. Perform basic troubleshooting, system upgrades and replacements for employees. Deploy equipment for new hires and refreshes and collect equipment from offboarded employees. Evaluate user requests and requirements and recommend effective technological solutions. Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals. Will be required to work outside business hours and participate in additional weekend work. Image/re-image computers, configure IP phones and mobile phones. Qualification Technology Bachelor s degree Experience in hardware asset management, inventory control, or related roles. Familiarity with asset management software and tools. Strong attention to detail and organizational skills. Knowledge of data security practices during asset decommissioning. Experience in a similar role 3-4 years of relevant experience

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Experienced IT Recruiter & Account Manager with 3–5 years in full-cycle hiring across India, Middle East & Africa. Skilled in sourcing, client management, and talent strategy for diverse IT roles. Strong communicator with regional market expertise

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Os/Peripherals troubleshooting Handling Different PC Operating Systems(Windows 7/8/10 and 11) Performing Hardware and Software Installation, SCCM Basic Knowledge of SOE Printer Support, Active Directory, MDM, Ticketing Tools

Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams and Cisco CVI. Experience with Video Conference device management platforms including Cisco Control Hub, Microsoft Teams Premium

We are seeking video conference technology support team members to help manage and maintain the Cisco/Microsoft Teams room environment through active, in-person monitoring and utilising alerting/support tools. This support will include onsite and remote support requirements where team members will be required to help international sites via service support channels such as (but not limited to) phone and email support. The role will also require the team to support Microsoft Live Events sessions as producer, organiser and technical support. Key Responsibilities: Experience in Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams and Cisco CVI. Experience with Video Conference device management platforms, including Cisco Control Hub, Microsoft Teams Premium and Microsoft Teams Admin Centre Desired: Experience managing Microsoft Teams Rooms on Android Ability to troubleshoot Audio Visual and Video Conference hardware Demonstrates a clear understanding of audio, video and network signal flows use this knowledge to troubleshoot and resolve technical issues Ability to manage RMA (Return Material Authority), including warranty returns and vendor/supplier management and processes. Proactively identifies issues with the technology and acts to implement solutions. Can manage work and support requests via ITIL management tools within Service SLA s (ServiceNow) Ensures that required compliance-based activities are undertaken in a timely and satisfactory manner Maintains contact with clients, key suppliers, other internal businesses, and industry relationships to support the achievement of business objectives. Effectively communicates with key stakeholders and contacts to support the service delivery team in maximising customer satisfaction Ability to work with the local India team and Australia-based Video Conference and Audio-Visual support teams Provides clear and transparent communication to both internal and external customers to ensure quality service is provided together with achieving service level targets. The position will require the applicant to support Microsoft Teams Live Events and Microsoft Town Halls for India and be able to support where needed Live Events and Town Halls for Australia. Builds and maintains strong relationships with customers Proactively assesses, clarifies and validates customer needs Develops and/or identifies areas of improvement within the wider Meeting Squad Team (IN & AU), communicating relevant strategies for improvement to the broader teams Qualifications: Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 5 10 years of experience in the AV domain Ideal Candidate will be: Experts in their field (Video Conference and Audio Visual) Excellent written and verbal communication skills Team player Logical and methodical Willing to share knowledge and support others Patient and supportive, Calm under pressure Understands corporate political pressure and hierarchy Driven by an outstanding customer experience Technical mindset and willing to learn Soft Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Proactive and detail-oriented approach to work.