Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements Report all time, mileage, and other requirements in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis Other duties may be assigned to meet business needs Additional requirements may exist if the offer of employment is extended IT Skills and Experience Windows 7 & 10, MS Office 2010/2013/2016/365 Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to work overtime as required Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Must own a basic repair tool kit In-depth knowledge of: Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PC/Laptop hardware PC/Laptop peripherals, including printers Mobile devices IT Qualifications At least two of the following: Bachelor of Engineering Computer Science, Bachelor of Technology Computer Science, Master of Computer Applications ITIL qualification MCP certification Experience in a similar role 2-3 years of relevant experience

Intune Management: Expertise in deploying, configuring, and managing Microsoft Intune.Device EnrollmentmacOS ManagementCompliance MonitoringScriptingThreat ManagementPolicy EnforcementEndpoint SecurityCompliance PoliciesSecurity Management

Focus on optimizing delivery processes for Windows OS changes.Configuration Management: Skills in managing connected configurations.Platform Management: Proficiency in managing platform Ensuring seamless operational support and improvements.

Industrial Device as a Service: Providing and managing Industrial Device as a Service. Experience in WorkSpace ONE platform.Mobile as a Service:Offering Mobile as a Service solution.Experience in Endpoint Manager.providing global and local support.

Os/Peripherals troubleshootingHandling Different PC Operating Systems(Windows 7/8/10 and 11)Performing Hardware Software Installation, SCCMBasic Knowledge of SOEPrinter Support, Active Directory, MDM, Ticketing Tools

Aruba Products and switching and routing technologies Switches: 6000, 8000 series Access Points: 500,600 series ClearPass: Virtual node deployment and maintenance Gateways: 900 seriesStrong Networking and in-depth knowledge in Aruba Central

Freshers with CCNA with basic knowledge of IT can appl

Freshers with CCNA and basic knowledge of IT can apply

Os/Peripherals troubleshootingHandling Different PC Operating Systems(Windows 7/8/10 and 11)Performing Hardware Software Installation, SCCMBasic Knowledge of SOEPrinter Support, Active Directory, MDM, Ticketing Tools

A Service Delivery Coordinator ensures the efficient and timely delivery of services to clients. They manage service schedules, handle customer inquiries, monitor service quality, and collaborate with teams for seamless operations

Axiom Technologies is a Global-based entity with a history of providing managed IT solutions to global, medium- and large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Have direct involvement in the work being undertaken by the team; Provide technical advice to the team Where the customer is global, liaise with counterparts from other global service desks, to ensure re-distribution of training/awareness Carry out performances appraisals and assessments on a regular basis Coach, develop and motivate team members Perform call shadowing and additional coaching during the take on of new/ incremental business Owning ticket performance of service desk against Incident and Change tickets. Reports (If required as per contract) Experience in a similar role 5+ years of relevant experience.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Own, manage, and be accountable for the service performance a specific customer contract(s) against the contracted OLA/SO Be the single point of contact for the Service Delivery Manager(s) Represent the Service Desk at relevant meetings (organize and participate to monthly project reviews) Be involved in managing the contracted relationship with third party suppliers, where this is relevant Maintain good liaison with other delivery groups and teams Maintain good liaison with Service Manager to ensure they are satisfied with the services provided by the Service Desk Maintain an effective understanding of the customers business, business requirements, IT needs and how IT will support and enhance their business Review daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise) Define and maintain a Service Description(s) and OLA/SO document(s) for an assigned customer account(s) Act as the escalation point for technical, process and OLA/SO issues raised by Service Desk teams Plan, schedule and allocate work across teams so that the service provided to the customer is in accordance with the OLA/SO Assess impact and validate/approve change of scopes (OLA/SO and/or scope of service) Review and analyze call volumes by hour and adjust resource levels and shifts accordingly Identify and take appropriate actions based on daily, weekly and monthly KPI reports; Undertake resource planning and to assess impact of resource utilization on profit margins and budget In conjunction with the Operations Manager determines how to best manage changes of scope for an assigned account(s) that will eventually impact the service delivered. Experience in a similar role 5+ years of relevant experience.

The Service Delivery Coordinator manages service requests and incidents ensures timely resolution, routes tickets to appropriate teams, monitors SLAs, and improves customer satisfaction. They escalate issues, and experiences in the ticket tool.

Manage Desktop Devices (hardware and software) .• Manage IMAC and desk-side support services • entire lifecycle (including the remote management of Desktop Devices using appropriate tools).• Support, Manage, Optimize and Maintain

manage and be accountable for service performance a specific customer contract(s)against the contracted OLA/SO• Be the single point of contact for the Service Delivery Manager(s)• Responsible for All SD resp. and team management

Experienced Talent Acquisition Specialist for US shifts, skilled in recruiting for IT roles, sourcing top talent, and managing full-cycle hiring processes to meet organizational needs efficiently.Have worked with different client.

A Transition Manager leads organizational change, develops transition plans, coordinates with stakeholders, and ensures smooth transitions. Key tasks include , training staff, negotiating SLAs, and delivering large transitions for global accounts

Responsible for program gross margin, customer bonuses/penalties, cash flow, risk reduction, and delivery. Leads governance, scope management, customer relations, and team development while ensuring compliance, planning, and performance improvement.

seeking a skilled Retail Point of Sale (POS) and Cash Register Repair Technician toinstall, diagnose, repair, and maintain POS systems, cash registers, barcode scanners, receiptRequirements:Ability to lift and carry equipment up to 50 lbs.

Develop a strategic sales plan, conduct market research, build leads, collaborate on proposals, present solutions, and negotiate contracts.

seeking a skilled Retail Point of Sale (POS) and Cash Register Repair Technician toinstall, diagnose, repair, and maintain POS systems, cash registers, barcode scanners, receiptRequirements:Ability to lift and carry equipment up to 50 lbs.

Service Delivery Coordinator responsibilities include acting as the primary contact for customer service requests and incidents, monitoring service ticket progress, ensuring SLA compliance, escalating issues, and reporting resource utilization.