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Axiom Technologies
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AV (Audio Visual) Support Specialist Bengaluru, Karnataka, India

AV (Audio Visual) Support Specialist Bengaluru, Karnataka, India

Axiom Technologies

5 - 10 years

7 - 12 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

IT services audio visual Computer science microsoft cisco Information technology Remote support Technical support Monitoring Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking video conference technology support team members to help manage and maintain the Cisco/Microsoft Teams room environment through active, in-person monitoring and utilising alerting/support tools. This support will include onsite and remote support requirements where team members will be required to help international sites via service support channels such as (but not limited to) phone and email support. The role will also require the team to support Microsoft Live Events sessions as producer, organiser and technical support.

Key Responsibilities:

Experience in Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams and Cisco CVI.
Experience with Video Conference device management platforms, including Cisco Control Hub, Microsoft Teams Premium and Microsoft Teams Admin Centre
Desired: Experience managing Microsoft Teams Rooms on Android
Ability to troubleshoot Audio Visual and Video Conference hardware
Demonstrates a clear understanding of audio, video and network signal flows use this knowledge to troubleshoot and resolve technical issues
Ability to manage RMA (Return Material Authority), including warranty returns and vendor/supplier management and processes.
Proactively identifies issues with the technology and acts to implement solutions.
Can manage work and support requests via ITIL management tools within Service SLA s (ServiceNow)
Ensures that required compliance-based activities are undertaken in a timely and satisfactory manner
Maintains contact with clients, key suppliers, other internal businesses, and industry relationships to support the achievement of business objectives.
Effectively communicates with key stakeholders and contacts to support the service delivery team in maximising customer satisfaction
Ability to work with the local India team and Australia-based Video Conference and Audio-Visual support teams
Provides clear and transparent communication to both internal and external customers to ensure quality service is provided together with achieving service level targets.
The position will require the applicant to support Microsoft Teams Live Events and Microsoft Town Halls for India and be able to support where needed Live Events and Town Halls for Australia.
Builds and maintains strong relationships with customers
Proactively assesses, clarifies and validates customer needs
Develops and/or identifies areas of improvement within the wider Meeting Squad Team (IN & AU), communicating relevant strategies for improvement to the broader teams

Qualifications:

Education: Bachelor s degree in Computer Science, Information Technology, or a related field.
Experience: Minimum of 5 10 years of experience in the AV domain

Ideal Candidate will be:

Experts in their field (Video Conference and Audio Visual)
Excellent written and verbal communication skills
Team player
Logical and methodical
Willing to share knowledge and support others
Patient and supportive, Calm under pressure
Understands corporate political pressure and hierarchy
Driven by an outstanding customer experience
Technical mindset and willing to learn

Soft Skills:

Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proactive and detail-oriented approach to work.

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AV (Audio Visual) Support Specialist Bengaluru, Karnataka, India