Role & responsibilities The mandatory skills we require include: Application-Specific Troubleshooting: Demonstrated experience in effectively diagnosing and resolving application-related issues. Coding Proficiency: Strong coding skills in at least one programming language, such as Python, Java, Groovy, or Shell Scripting. Virtual Machine and Network Troubleshooting: Good exposure to working with virtual machines and troubleshooting network-related issues. Database Experience: Hands-on experience with databases, particularly PostgreSQL and Redis, including the ability to write and optimize SQL queries. Monitoring Tools: Familiarity with monitoring solutions, specifically experience with Prometheus, Grafana, and Loki for observability and alerting. Kafka Experience: Practical experience with Apache Kafka, including its configuration and troubleshooting. CI/CD Pipeline Optimization: Expertise in optimizing CI/CD pipelines using Jenkins. Containerization and Orchestration: Proficiency in configuring and troubleshooting Kubernetes and Docker, including managing pods, handling restarts, and overseeing deployments. Testing and Load Simulation: Experience in testing and simulating load to assess service performance. Monitoring Service Interactions and Resiliency Patterns: Ability to monitor service interactions and implement resiliency patterns effectively
Role & responsibilities Exposed to entire development lifecycle as you prototype, create, optimise, test, launch, and refine the Airtel Android Apps Play a critical role in ensuring modular and scalable design and architecture of Android Apps. Keeping up to date with best industry practices and lead adopting new technologies Set high standards for monitoring and getting to know challenges faced by customers and improving the experience Build features that will reach millions of users Work with fellow designers and developers in an iterative environment with short and impactful development cycles Develop cutting edge functional modules that will be integrated across all our Android apps Build proprietary SDKs to enable partnerships with other industry leaders Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems Exploit the most advanced Android APIs and platform features to build innovative applications in food and dining space Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed Work with real-time feedback from our users to make the product better Preferred candidate profile 1 4 years of experience as a mobile applications developer or senior developer At least 1+ year of this experience developing large scale Android applications Knowledge of popular Android frameworks – Espresso, RxJava, Retrofit, Dagger, Jetpack, Firebase Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications Worked with RESTful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL. Proficiency in Kotlin (preferred) and Java Experience developing backend services – RESTful APIs, GraphQL will be a big plus Experience working with A/B testing, Event frameworks will be a plus Ability to collaborate and drive results cross-team, in a complex working environment Experience working in a cross-functional Agile team Care for quality with an obsession for performance and willingness to spend time testing the team's work
Role & responsibilities POSITION OBJECTIVE: The objective of this role is to document and maintain end to end IT processes. To engage with IT functional owners and ensure that documentation is up to date and available for all users. To provide clarity and direction on all IT Processes and facilitate best practice. KEY RESPONSIBILITIES: Design new processes and develop standard work and redesign of IT processes to improve operational efficiency. Analyze, implement, and update processes so as to ensure company goals are met. Analyze the effectiveness of current process in order to develop strategies to improve workflow effectiveness. Collaborate with IT teams to make sure that all the essential design specifications are documented and implemented with accuracy. Determine critical root cause analysis to drive strategic change to improve the current process environment. Train and guide the team on process design improvements. Ensure full integration of all IT process and linkage to best practices. Provide technical and analytical support on various process strategies. Support Team in Internal assessments and closure of observations. Publishing process KPI and overall process health check. Manage multiple projects or initiatives at one time. Team management and must win attitude in matrix organization Preferred candidate profile Technical Skills and Capabilities (Primary - Must have) 8+ years experience on IT Processes designing, documentation and maintenance Should have worked in process mature production environments handling 24x7 support Vendor / Partner Management skills Technical Skills and Capabilities (Secondary - Nice to have) Certification : ISO 27001, ISO 22301
Purpose of the Job (Brief) Support in the implementation of the Group-wide Airtel Money Enterprise Risk Management Framework and Operational Risk policies across the Airtel Money footprint through support and guidance of the OpCos. Deliverables (Maximum 5-6 key responsibilities) Expected Key Results Activities (Detailed KPIs) ERM & Operational risk Policies Implementation Support the implementation and operationalisation of the AMC Group Enterprise Risk Management policies and AMC BV Risk Appetite Statement Support the AMC Group wide Operational Risk Policies and procedures development & implementation Ensure the full Investigation and analysis of operational incidents and track mitigating actions Risk Assessment Conduct & facilitate regular risk assessments across the AMC business units including ensuring timely products and projects risk assessments across the AMC Group. Track and follow-up on the timely implementation and reporting of risk treatment plans Risk Monitoring Support in the development of key risk indicators & Operational Risk management activities Coordinate the Monitoring and reporting on Key Risk Indicators (KRIs) & Risk Management activities (RCAT) tracking across the AMC Group Training Develop Risk management training content, a comprehensive training plan and support in promoting a culture of risk awareness across the AMC Group. Demonstrate (Key competencies) Skills critical to the role: Rigorous, structured and methodical Aptitude to work with cross-functional teams Ability to work in an international set-up Attention to detail and organizational skills Communication and interpersonal skills. Ability to influence at all levels of the organisation. Risk analysis skills Educational Level: A Bachelors degree in Finance, business, risk management, or related field CPA, ACCA, CRM, or CISM certification will be an added advantage. Very strong analytical background. Work Experience: At least three years experience in Banking or financial consultancy services, two of which are associated with risk management, compliance, or finance. At least two years or supervisory experience or an equivalent experience shall be an added advantage. Strong experience in digital financial services.
Purpose of the Job Support in the implementation of the Group-wide Airtel Money Internal Control Policy Framework across the Airtel Money footprint through support and guidance of the opcos and the consistent tracking of Key controls and continuous controls monitoring activities. Deliverables (Maximum 5-6 key responsibilities) : Expected Key Results AMC Group Internal Control Framework Implementation Support the development of the Group-wide Internal Control policies and the roll-out across the AM OpCos Support the consolidation of the AMC internal controls framework and the consistent update of the framework in line with the AMC context Support the development of Internal control maturity model Perform internal control benchmarking to global standards including COSO and ensure the tracking of actions from gap assessments to enhance Group wide internal control maturity Risk Assessment Actively participate in the risk assessment activities and provide inputs to risk mitigation plans Ensure that results of risk assessments are embedded in the internal controls framework and controls monitoring activities. Key Controls Monitoring & Continuous Controls Monitoring Facilitate key controls monitoring through following up of the evidencing and reviews of controls performance by control owners and approvers Support the execution of controls monitoring automation through continuous controls monitoring tools Internal Controls Systems Ensure the consistent utilisation of internal control systems by end-users (control owners and approvers) in the upload, review and approval of control performance and track proposed enhancements with the technology teams. Training Develop a comprehensive Group-wide internal control training plan and ensure its implementation including the training of controls owners, approvers and OpCo Heads across the AMC Group. Skills critical to the role: Rigorous, structured and methodical Aptitude to work with cross-functional teams Ability to work in an international set-up Attention to detail and organisational skills Communication and interpersonal skills. Ability to influence at all levels of the organisation Risk analysis skills French Language speaker
Airtel Africa is the second largest mobile operator in Africa by number of active subscribers 98 mn and has a well-diversified geographic presence across 14 countries namely: Nigeria, East Africa: Kenya, Uganda, Zambia, Tanzania, Rwanda, Malawi and the Rest of Africa namely Chad, Congo Brazzaville, DRC, Gabon, Niger, Madagascar and Seychelles. The companys major lines of businesses are Mobile Voice, Mobile data and Airtel Money. Airtels growth in past couple of years is driven by efficient cost management, optimizing operations, developing internal capabilities, distribution excellence and strategic investments in network and technology. Our vision is to enrich lives of our customers and our obsession is to win them for life through an exceptional experience. Our objective is to grow market share profitably and create superior enterprise value. We are poised to win in the market by : - Building best digital experience among Telcos in Africa music, video, financial services and self-care - Reliable operations & agile product development built on simplified IT architecture - Comprehensive regulatory and legal compliance across all operating subsidiaries through efficient processes and controls and - Becoming the most preferred brand for mobile & fixed data and financial services Purpose of the Job (Max 500 words) You will work in the Revenue Assurance team, and you will be responsible for delivering business requirements for both GSM and MFS. You will have to be fast, decisive, and intellectual enough to suggest better approaches, understand products within record time, and get things done with FTR. Deliverables (Maximum 5-6 key responsibilities) Daily product configuration and Validation for GSM and Airtel Money Automate processes as and when possible Liaise with African entities and understand their market and way of life. Liaise with technical and IT Spocs to ensure delivery of projects on time, and with zero errors Understand the business and regulatory guidelines, analyze requirements. Look for Revenue opportunities, revenue leakages, and close them end to end Track key deliverables and be on top of it. Preferred candidate profile Good communication skills Excellent MS Excel Basic SQL Good knowledge of Telecom
8+ years of full time technical product management experience within an engineering or technical team Demonstrated success managing multiple major and concurrent programs to envision, develop and deliver Products. Prior experience conceptualizing and development plus delivery of Web Products. Significant experience working with software engineering leadership, technical teams and individual contributors Knowledge of project management tools, like Jira and Confluence Ability to communicate authoritatively at a sufficient technical depth Agile coaching and practitioner experience (Scrum, Kanban) with multiple teams Experience in managing all phases of end-to-end product development Knowledge of Internet client/server applications and systems Hands-on software development experience a plus What will you be responsible for? Drive the product management and program management for a Web Application which will be used by millions of Airtel customers. Participate in one or more scrum teams as a product owner to define quarterly and sprint goals, set priorities and manage backlog Work with engineering and architecture leadership to define product and underlying platform capabilities Collaborate with the multiple functional teams in Airtel Africa to deliver features which might require upgrade of Core Platform capabilities. Liaise with other teams inside Airtel Africa that are instrumental in delivering the project management capability Set criteria for release readiness with regards to functionality of the solution Support multiple cross-functional technical teams to deliver their objectives in fast-paced and complex programs and projects Develop strong partnerships with engineering and product management leaders to drive focus on strategic and tactical program objectives Build strategic relationships with key technology and business leaders to ensure program success Drive teams and individuals in planning and executing roadmaps, releases, and work backlogs Lead efforts to identify risks, resolve key project conflicts, and establish appropriate resolution paths Work closely with the SRE team for deployment and delivery of features
Role & responsibilities Managing fraud management OPS partner 24*7 ( 3 shifts) Detect possible frauds through FMS alerts Analyze cases of suspicious fraud in complete domain Build research & analytical capabilities for effective and preventive Airtel Money & Fraud Management practices Motoring true/false positive ratio (TPR & FPR) and ensuring reduction in false positives alerts percentage & making FMS more accurate in terms of fraud detection. Building auto actioning capabilities to be more proactive Implementation of risk mitigation controls to strengthen the control environment Identify abnormal trends, pattern & gaps. investigate, recommend and implement resolutions Manage FM analyst on floor during shift timings Predictive and descriptive modelling using automated tool preferably in SAS environment Preferred candidate profile Knowledge of Revenue Assurance & Fraud Management , Mobile Money Systems, Mobile Financial Service Ability to do data analysis and formulate the business processes Strong problem solving skills Environmental awareness of economic and financial risks impacting in digital payment processes High level of integrity
Airtel Africa is the second largest mobile operator in Africa by number of active subscribers 98 mn and has a well-diversified geographic presence across 14 countries namely: Nigeria, East Africa: Kenya, Uganda, Zambia, Tanzania, Rwanda, Malawi and the Rest of Africa namely Chad, Congo Brazzaville, DRC, Gabon, Niger, Madagascar and Seychelles. The companys major lines of businesses are Mobile Voice, Mobile data and Airtel Money. Airtel's growth in past couple of years is driven by efficient cost management, optimizing operations, developing internal capabilities, distribution excellence and strategic investments in network and technology. Our vision is to enrich lives of our customers and our obsession is to win them for life through an exceptional experience. Our objective is to grow market share profitably and create superior enterprise value. We are poised to win in the market by : - Building best digital experience among Telcos in Africa music, video, financial services and self-care - Reliable operations & agile product development built on simplified IT architecture - Comprehensive regulatory and legal compliance across all operating subsidiaries through efficient processes and controls and - Becoming the most preferred brand for mobile & fixed data and financial services Purpose of the Job - You will work in the Revenue Assurance team, and you will be responsible for delivering business requirements for both GSM and MFS. You will have to be fast, decisive, and intellectual enough to suggest better approaches, understand products within record time, and get things done with FTR. Deliverables - Daily product configuration and Validation for GSM and Airtel Money Automate processes as and when possible Liaise with African entities and understand their market and way of life. Liaise with technical and IT Spocs to ensure delivery of projects on time, and with zero errors Understand the business and regulatory guidelines, analyze requirements. Look for Revenue opportunities, revenue leakages, and close them end to end Track key deliverables and be on top of it. Preferred candidate profile Good communication skills Excellent MS Excel Basic SQL Good knowledge of Telecom
What will you be responsible for? Management Reporting Ensuring accurate & timely management reporting for Airtel Money for 14 countries / consolidated at Africa level The daily/monthly/quarterly reporting activities include Daily (Closely Watched Numbers dashboard) CWNs, Monthly KPI Decks with attendant reports Monthly Flash & Forecast consolidation, Monthly Kiosk and Airtel Money Branch profitability Quarterly MDs Deck, Industry Benchmarking Business and Financial Analysis Pre and Post Launch Analysis for products and services Revenue and Expenses Variances Analysis to aid insights into business performance for decision making Other Ad hoc reporting & analytics as may be required from time to time. Handling queries & ad hoc requirements from OPCOs / management. Automation of reports through IT systems or excel New Reports migration or Implementation Simplification of existing reports and Changes in reports as per business requirement Providing regular business insights (any observations, process corrections etc.)
Job Description Senior Manager - Marketing Position Overview: We are seeking a seasoned and dynamic Senior Manager for Marketing to join our team. The ideal candidate will be based in India and support all 14 OPCOs in designing and executing effective marketing strategies. This role is crucial for driving subscriber growth and revenue for the company. The role will report to Group Head of Marketing Airtel Money Key Responsibilities: Develop and implement comprehensive marketing strategies to enhance brand visibility, customer engagement and market share across all OPCOs. Collaborate with cross-functional teams to create and execute targeted marketing campaigns that drive subscriber acquisition and revenue growth. Utilize advanced data analytics, SQL and business intelligence tools to track, measure and optimize the effectiveness of marketing initiatives. Provide strategic insights and recommendations based on market trends, customer behavior, and competitive analysis. Develop and maintain strong relationships with key stakeholders, including senior management, OPCO leaders, and external partners. Oversee the development of marketing materials, including digital content, advertisements, and promotional campaigns. Ensure effective budget management, maximizing ROI for all marketing activities. Stay updated with the latest trends and technologies in the telecom and fintech industries. Qualifications: Masters degree in Marketing, Business Administration, or a related field. Minimum of 5-9 years of experience in marketing within the telecom or fintech industry. Proven track record of designing and executing successful marketing strategies that drive growth and revenue. Strong analytical skills with experience in using SQL and BI tools. Excellent communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously. Strategic thinker with a hands-on approach to problem-solving.
Role & responsibilities What will you do? Command Center/NOC lead will be responsible for: People Management: Manage & lead the team of Internal & Partner NOC/Command Center resources in 24*7 environment. Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on rotational shift duties for ensuring the whole NOC shift works in an efficient and effective manner. Ensure continuous monitoring of servers, networks, applications, and other IT systems using monitoring tools to detect anomalies, performance issues, and potential outages. Act as the first line of defence for NOC team by identifying, analysing, and escalating alerts and critical incidents to the appropriate teams for resolution. Command Center Availability: Optimize and maintain higher availability of Command Center ensuring NOC screens are up and running 24*7. Ensure Entry & Exit devices are always functional & secured in Airtel Africa premises. Tools Enhancements & Alert reduction: Drive for Alert reduction across monitoring tools with right set of analysis, actions etc. Run daily War Rooms for effective tracking of Alerts with multiple stakeholders. Work hand in hand with internal & partner Tools team for automation opportunities. Work closely with other IT departments, such as network, server, and application teams, to coordinate responses and implement solutions. Ensure near real time data to support management in taking informed decisions on preventing high severity incident. Continuous Improvement, Process Enhancements & KPI tracking: Develop key KPI dashboards for transparency of reporting uptime and other metrics as identified. Represent Airtel Africa in Internal & External Audits and ensure 0 observations for Command Center. Generate reports on system performance, alert & incident trends, and key metrics to inform decision-making and continuous improvement. Regular trainings to OpCo NOC resources to ensure they are at par with Central HQ command Center. Represent Command Center effectively in weekly & monthly leadership connects. Ensure Command Center process are reviewed, enhanced and updated all the time. IT Service Desk: Manage & lead the team of English & French resources supporting IT Service Desk across 14 OpCos. Preferred candidate profile What will make you successful? Technical Proficiency: Strong understanding of IT infrastructure, including operating systems, network protocols, hardware, and common IT applications. Problem-Solving: Ability to think critically and solve complex technical problems under pressure. Bring ideas on the table to make Command Center a big success. Communication: Excellent verbal and written communication skills. Should be able to effectively engage with Leadership across levels. Attention to Detail: Meticulous in monitoring and documentation to ensure nothing is missed. Teamwork: Ability to collaborate effectively with diverse technical teams. Self-disciplined, self-motivated and the ability to organize and prioritize time effectively. Willingness and ability to learn new products, Tools and Technologies quickly, often without the focus of formalized training. Excellent leadership qualities & lead by example. Technical Skills: Strong Knowledge of Nagios, Grafana, Solarwinds, ELK, Barco, Service Now, GLPi and other monitoring & ITSM tools.
We are looking for a hands-on Principal Engineer with a strong background in system design and architecture, coupled with excellent coding skills. The ideal candidate will be proficient in Java (specifically in distributed architectures without reliance on Spring Boot or microservices frameworks) or have solid experience in C or C++. Experience with Big Data technologies such as Apache Spark, Hadoop, and Trino will be highly valued. As a Principal Engineer, you will play a critical role in architecting scalable and performant distributed systems and will be expected to actively contribute to the codebase, leading by example. Role & responsibilities Design and architect scalable, high-performance distributed systems from the ground up. Develop, optimize, and maintain core components and systems primarily in Java and C/C++. Deliver clean, efficient, and high-quality code; act as a hands-on contributor in all phases of the software development lifecycle. Collaborate cross-functionally with product managers, architects, QA, and operations teams to deliver robust solutions. Provide technical leadership and mentorship to engineering teams, fostering best practices in coding, design, and system architecture. Drive technical innovation and propose improvements for existing systems to enhance performance and scalability. Work with Big Data platforms like Apache Spark, Hadoop, and Trino to integrate and optimize data processing workflows. Participate actively in code reviews and ensure adherence to coding standards and quality benchmarks. Preferred candidate profile Bachelors or Masters degree in Computer Science, Engineering, or related discipline. 7 to 12 years of professional software engineering experience. Strong expertise in system design and architecture of distributed systems. Proficient in Java with in-depth knowledge of distributed system design [Memory Management, Multithreading , Design patterns ] or Solid programming skills in C or C++. Proven hands-on engineering experience with strong coding capabilities; ability to write production-quality code. Familiarity with Big Data technologies such as Apache Spark, Hadoop, and Trino is a plus. Strong understanding of concurrency Excellent problem-solving skills and analytical mindset. Effective communication skills, both verbal and written, with the ability to influence technical decisions
Job Description Architect and design solutions across BSS/OSS systems from lead generation to customer acquisition, order management, service fulfilment, charging, rating and billing for telco enterprise business Design & Manage Architecture & Solution deliverables across all B2B requirements. Develop and maintain end-to-end architecture artifacts including but not limited to, context diagrams, sequence diagrams, data flow diagrams, deployment diagrams and data models across the B/OSS ecosystem. Recommend Optimal and viable innovative solutions that can be standardized for all 14 OpCps aligned to the long-term architectural strategy. Review business requirements with Business Analyst and collaborate with development teams to identify system impacts and estimates. Present solutions in Architecture Review Board for approval. Follow through architecture/ solution issues that arise throughout the software development life cycle and provide resolution. Collaborate and drive alignment with key business stakeholders, solution development and testing teams on architecture approach and direction. Drive product roadmaps for native digital products based on business requirements and the product architectural vision. Experience Level Overall 15+ yrs of experience 8+yrs of experience as an enterprise / solution architect covering service-oriented architecture, bespoke applications, COTS encompassing several platforms and tools Knowledge about standard enterprise business journeys and processes needed. Knowledge of B2B products e.g. ILL, MPLS, SDWAN, CPaaS, IoT etc. Telecom BSS (CRM, Billing, Charging, Commercial & Service Order Management) applications experience is a must. Demonstrated ability to develop end-to-end solution based on business requirements Experienced in Service Oriented Architecture (SOA), Integration Design Patterns, Event Driven Architectures (EDA), Business Process Management (BPM), API Management Knowledge of Salesforce CRM & Comms Cloud, SingleView CRM & Billing and Red Hat Application Modernization Platform desirable. Familiarity with DevOps methodology. Ability to guide bespoke application and product development by extending beyond the solution domain for resolution of technical issues encountered within the implementation.
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