15 End-User Support Jobs

Position : Network Administrator Years of Experience : 3-5 Yrs. Location : Airoli Navi Mumbai. Looking for an Immediate joiner : Work in 24x7x365 environment on shift duty Fully support, configure, maintain and upgrade Inhouse & Corporate Customers Networks, analyse and isolate issues. Monitor networks to ensure security and availability. Evaluate and modify system's performance. Design and deploy networks. Assign routing protocols and routing table configuration. Experience in Cisco Router, Firewalls & Switches Keep an eye out for needed updates Ensure network security and connectivity Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Resolve problems reported by end user.

Expertise Level: Consultant Engagement Type: Contract Work Location: Onsite Mumbai, Chennai Start Date: Immediate Duration: Long-term engagement Qualification: Engineering Degree is preferred SAP SD, MM & ABAP. BCOM with MBA Finance SAP FICO Scope of Work: ABAP, Module-specific configuration, development, and support Cross-functional integration and collaboration(ABAP) Custom development and enhancements End-user support, documentation, and training

Expertise Level: Consultant Engagement Type: Contract Work Location: Onsite Mumbai, Chennai Start Date: Immediate Duration: Long-term engagement Qualification: Engineering Degree is preferred SAP SD, MM & ABAP. BCOM with MBA Finance SAP FICO Scope of Work: FICO, Module-specific configuration, development, and support Cross-functional integration and collaboration Custom development and enhancements End-user support, documentation, and training

Expertise Level: Consultant Engagement Type: Contract Work Location: Onsite Mumbai, Chennai Start Date: Immediate Duration: Long-term engagement Qualification: Engineering Degree is preferred SAP SD, MM & ABAP. BCOM with MBA Finance SAP FICO Scope of Work: SD, Module-specific configuration, development, and support Cross-functional integration and collaboration Custom development and enhancements End-user support, documentation, and training

Manage and support HPC infrastructure for Windows environments; automate, monitor, and provide L3 support for technical users. Required Candidate profile Skilled in Windows admin, automation, performance tuning, and user support with HPC knowledge.

Hi all , we are looking for a role : Senior Java Developer NP : Immediate - 15 days Location : Bengaluru Overview We are looking for a skilled and experienced Senior Java Developer to design, develop, and maintain high-performance, scalable applications. You will lead development efforts, write clean, efficient code, perform code reviews, and mentor junior developersall while leveraging modern software development practices and cloud integrations. Responsibilities Application Design & Development Build backend systems using Java and Spring Boot Hands-on coding and implementation Debugging & Troubleshooting Diagnose and resolve technical issues via application debugging Code Quality & Reviews Conduct code reviews and approve production-ready code Testing Create and execute unit and functional tests Documentation Produce technical and functional documentation for features End-user Support Provide support to stakeholders and resolve usage issues Professional Skills Programming Expertise Expert-level Java development Deep knowledge of Spring, Spring Boot, and J2EE Distributed Systems Experience with event-based, message-driven architectures Web & Load Technologies Familiarity with web servers and load balancing Source Control & Builds Proficiency with Git or SVN Build tools: Maven, Ant (plus experience converting to GitHub workflows) Web & API Experience Strong RESTful API implementation and web services (XML/HTTP) Solid understanding of SQL and relational databases Dev & Analysis Tools IDEs and tools: IntelliJ, SonarQube, ScalaTest DevOps & CI/CD Experience with GitHub, Jenkins, Jira, or similar platforms Methodology Familiarity with Agile development practices Eligibility Criteria Primary Skillset: Java + Spring Boot Education: BE/B.Tech or higher in Computer Science or related field

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

Respond promptly to incoming inquiries, incidents, and service requests from end-users via phone calls, emails, or the ticketing system. Gather relevant information to accurately assess and diagnose technical issues, providing timely resolutions or escalating to appropriate support teams as needed. Follow standard operating procedures (SOPs) and troubleshooting guidelines to resolve common IT-related problems, including hardware, software, and network issues. Provide excellent customer service by addressing end-users queries, concerns, and requests professionally and courteously. Document all interactions, actions taken, and resolutions in the ticketing system, ensuring accurate and thorough records for future reference and reporting purposes. Prioritize and manage multiple tickets simultaneously, ensuring adherence to service level agreements (SLAs) and resolution targets. Collaborate with internal IT teams, vendors, or third-party service providers to facilitate incident resolution and service delivery. Communicate effectively with end-users to provide updates on the status of their requests, escalate issues when necessary, and ensure a smooth resolution process. Conduct user training sessions or create self-help resources to empower end-users to troubleshoot common problems independently and enhance their overall IT literacy. Participate in ongoing training and professional development activities to stay updated on new technologies, tools, and best practices in IT support.

Your Responsiibilities: You will be involved in participate in software and hardware upgrades. You will be planning and arranging Steering Committee and user meetings. You will be responsible for administration, installation, and configuration. You will be the end user support, problem solving and training. you will be maintaining end user documentation. Implementation and maintenance of Electrical-CAD (ECAD) standard and base design libraries. User license and access management. Reporting to 3rd line support (Application Suppliers and Local IT support). Living Hitachi Core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: A bachelor s or master s degree in engineering, or equivalent. Candidate should have 5 to 8 years experience in Engineering Base or similar ECAD applications. You have great interest in application administration and development, as well as experience from project- and application management. You are a driven, self-motivated natural leader with a creative mindset and great interpersonal skills, you listen and evaluate ideas and communicate enhancements and improvements. It s important that you communicate well at all levels of the organization and get your messages across in a coherent and clear way. You have a high level of integrity and dependability. Fluency in English is required, whereas Swedish and other additional languages are highly valued. Experience in ITIL is preferrable. Knowledge and skills in MS Office, MS Visio, MS Project, and Share Point are Valued.

Job Summary: We are seeking a proactive and detail-oriented System Administrator with a strong focus on end-user support. The ideal candidate will have proven experience troubleshooting Windows 10/11, supporting Microsoft Office applications, and handling basic network support issues. This role will be responsible for ensuring smooth daily operations of IT systems across laptops, desktops, and peripheral devices. Key Responsibilities: Provide day-to-day technical support for laptops, desktops, printers, and other hardware. Troubleshoot and resolve issues related to Windows 10/11 OS and Microsoft Office 365 applications. Perform system updates, software installations, and patch management. Set up and configure new hardware and software for users. Support remote users with VPN, remote desktop tools, and connectivity issues. Handle basic network tasks such as IP configuration, printer sharing, and Wi-Fi troubleshooting. Maintain asset inventory and documentation for IT equipment. Ensure data security and compliance with IT policies. Collaborate with other IT team members to resolve complex incidents and improve system reliability. Requirements: Proven experience as a system administrator or IT support technician. Strong knowledge of Windows 10/11, Microsoft Office 365 Suite. Familiarity with Active Directory, Group Policy, and user account management. Basic understanding of networking (TCP/IP, DNS, DHCP, VPN). Ability to diagnose and resolve hardware/software issues quickly and effectively. Excellent communication and customer service skills. [Optional] Certifications like CompTIA A+, Microsoft MCP, or similar are a plus.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Imaging. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support.

Hi, We are Hiring for Immediate to 30 Days Joiners for Chennai based MNC Company. Please refer below JD for your reference. JD: Roles & Responsibilities: Provide day to day end-user support for a fleet of 1000+ PCs. PCs, Printer and Software support Installation, Configuration & Troubleshooting Support PC Upgrades / Refresh and IT security end critical patching. Responsible for Asset Management and tracking (PC’s, Printers, Accessories). IT support for the planned network and server outages. Microsoft Azure virtual desktop support. Work with Global teams on different time zone. Basic Qualifications: Graduate with 6 to 7 years’ experience in IT Infrastructure field Effective problem-solving skills and ability to work independently. Top Candidates will also have: Knowledge in Windows Operating System (OS V10 & V11) and cloud networking principles (VPN, DNS). Knowledge in Active Directory, ServiceNow, Asset management, network troubleshooting. Candidate should have excellent communication skills and good team player. Candidate should be willing to work in rotating first or second shift. Note: We do have multiple IT Openings Kindly refer your friends & Colleagues for below requirements/Job openings & Other IT Job Openings too.. 1)Java Developer -Chennai Location 2) IT Analyst - Angular8+ -Chennai Location 3) IT Analyst - IT Infrastructure field - Software support Installation, Configuration & Troubleshooting -Chennai location 4) Software Development Engineer -React+Node/Angular+AWS - Chennai Location 5) Mobile app development - Native mobile iOS +angular- Chennai Location 6) Cloud Security Engineer - Prisma Cloud+ ECR/ECS/Fargate + OpenShift + Docker/Kubernetes + AWS and Azure 7)PLC Engineer-Chennai 8)C++ Developer -Bangalore/Thiruvananthapuram etc..

Dear Candidates, Greetings..!! Responsibilities: CRM system support, upgrades, and user management Data integrity, reporting, and dashboard creation (Power BI preferred) Integration with business applications, automation of CRM processes Collaborate with business teams to gather and translate requirements Provide training and maintain system documentation Skills Required: Salesforce / Dynamics 365 / CRM Nxt Power BI / Data Analytics API, CRM Integrations, and Automation tools Excellent communication and stakeholder management