3760 Service Desk Jobs - Page 35

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applica...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applica...

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.The Workforce Management...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between cli...

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivit...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. De...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be o...

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on resolving inc...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

About The Role Role: Service desk lead ? Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthoriz...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and executes on te...

Plan, prepare and manage system build activities with customer and internal teams Support all topics around Enterprise Cloud Services (ECS) technologies to ensure a smooth move to the SAP HANA system landscape in the cloud Assist in implementing and migrating different solutions and technologies including the design, configuration and operation of the solution landscape with the newest technologies, products and innovations. Support the provisioning and upgrades of system landscapes in the RISE Cloud Interact with RISE Sales/Engagement and the ECS Technical experts Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction; this ma...

Provide timely Level 1 and Level 2 technical support, aiming for a high first-call resolution rate Escalate complex issues to specialized IT teams (e g, Network, System Administration, Development) when necessary and ensure follow-up User System Maintenance Manage user accounts, including provisioning, de-provisioning, access control, and password resets in a diverse environment (Microsoft Active Directory, Linux user management) Perform routine system health checks and maintenance tasks for hardware and software Assist with the setup and configuration of new employee workstations (desktops, laptops, mobile devices) Provide basic support and troubleshooting for corporate applications and per...

We serve as a client-facing function, acting as the first line of defense and primary interface into the FIS ecosystem for our clients. Our responsibilities include addressing software and infrastructure-related issues, clarifying product behavior, and providing functional and technical support. Operating under a follow-the-sun model (24x7 coverage), we are the primary support team for APAC and Middle East clients, secondary for EMEA, and supplementary for LATAM, covering over 6,000 unique client-product combinations. Our roles span a wide spectrum from basic service desk support to technical, functional, techno-functional, and enterprise-level client service management. To ensure continuous...

NTT Data is looking for IT Service Desk Associates /Immediate joiners Location : Bangalore Mode : On-site Shifts : Rotational Notice : Immediate to 15 days joiners only Role Overview: The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximu...

3–5 years experience in technical support Qualification: Engineering Degree / MCA Good English communication – Oral & written Willingness to work on-site Ability to work 24/7, Immediate Joiner Send your resume: mohanraj@desicrew.in

Hiring for a Technical Support Specialist Minimum 1 year exp in technical support (Service desk and ticketing tools) CTC - Up to 5.5LPA Location - Pune Graduates only Excellent communication US Shifts Immediate joiners DM - 8905344933 (Divyam)

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Th...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Th...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Th...

Were Hiring! Join Infosys BPM as a Senior Manager / Manager Solution Architect (Customer Service/Service Desk Practice) Locations: Bangalore | Pune | Gurgaon Experience: 10+ Years in BPM Industry Domain: Customer Service / Service Desk Are you passionate about digital transformation and eager to work in a fast-paced, innovative-driven environment? Do you thrive on solving complex problems and designing impactful solutions for global clients? If yes, Infosys BPM invites you to be part of our Customer Service Practice as a Senior Manager / Manager Solution Architect. What You'll Do Lead and design cutting-edge solutions for customer service operations. Collaborate with global clients to transf...