SERVICE DESK Professional

1 - 2 years

2 - 4 Lacs

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Pune or Mumbai. The ideal candidate will have excellent communication skills, proficiency in Spanish SD with English, and the ability to resolve service requests.

Roles and Responsibility
  • Resolve service requests efficiently and professionally.
  • Handle customer inquiries via voice process and provide timely updates.
  • Escalate tickets when necessary and ensure prompt resolution.
  • Provide status and updates on service requests to customers.
  • Collaborate with internal teams to improve service quality and efficiency.
  • Analyze customer feedback and suggest improvements.
Job Requirements
  • Full-time graduate degree required.
  • Excellent communication and problem-solving skills essential.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in Spanish SD with English is mandatory.
  • Experience in resolving service requests and handling customer complaints.
  • Strong analytical and troubleshooting skills needed.
  • Notice period: 0-30 days.

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Krazy Mantra HR Solutions Pvt. Ltd logo
Krazy Mantra HR Solutions Pvt. Ltd

Human Resources

Rajkot

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