76 Handling Customer Jobs

Roles and Responsibilities Monitor the Manufacturing Grinding Machines Lines . Improve the manufacturing quality . Handling customers complaint related to plant. Ensure Timely and optimum material availability for the plant

Job Title: Female IVR Call Attender & Outbound Caller Location: Kundli, Sector-53, Phase-3 Job Type: Full-time (10:00AM to 7:00PM) Job Description: We are looking for a polite, confident, and customer-focused Female IVR Call Attender & Outbound Caller to manage inbound IVR calls and make outbound calls on leads generated from digital platforms for our resort. The candidate will play a key role in ensuring excellent customer interaction, converting inquiries into bookings, and enhancing customer experience. Key Responsibilities: Attend inbound calls received through the IVR system and handle customer queries professionally. Make outbound calls to potential customers/leads generated via digital platforms (social media, website, campaigns, etc.). Provide detailed information about resort facilities, services, offers, and packages. Maintain lead records, follow-up schedules, and update CRM/Excel sheets as required. Convert leads into confirmed bookings through effective communication and persuasion. Coordinate with the sales & reservations team to ensure seamless booking confirmations. Handle customer feedback and escalate issues to the concerned department if needed. Ensure high standards of communication and customer satisfaction. Requirements: Female candidate with good communication skills (Hindi & English, additional regional languages will be an advantage). Minimum 1 years of experience in customer service / tele calling / IVR handling (hospitality experience preferred). Pleasant voice, confident, and customer-friendly attitude. Basic knowledge of computers, MS Office, and CRM handling. Ability to work in a fast-paced environment with good follow-up and convincing skills. Perks & Benefits: Salary 15k-20k with performance incentives. Growth opportunities within the hospitality industry.

Job Overview: iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain. Key Responsibilities: Provide high-quality voice-based customer support related to US banking services. Assist customers with account inquiries, transactions, and service-related issues. Resolve customer issues promptly while ensuring a positive customer experience. Adhere to company policies, procedures, and best practices during customer interactions. Accurately document all customer interactions and update account information as necessary. Meet individual performance targets related to call resolution, response time, and customer satisfaction. Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible. Participate in training and development programs to enhance your knowledge of US banking products and services. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in an international call center (voice process). Communication Skills: Excellent verbal and written communication skills in English. Availability: Must be willing to work night shifts and handle customer queries during those hours. Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems. Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail. Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply. Keywordshandling customer,customer service,sales,customer support,customer handling,finance,accounting,banking operations,customer service orientation*,international call center*,written and oral communication*,banking process*,customer experience*

Manage day-to-day store and back-end operations Lead cross-functional teams Drive sales targets and ensure exceptional customer service Implement SOPs and ensure process compliance Coordinate with the General Manager on strategic goals

Job Title: Female IVR Call Attender & Outbound Caller Location: Kundli, Sector-53, Phase-3 Job Type: Full-time (10:00AM to 7:00PM) Job Description: We are looking for a polite, confident, and customer-focused Female IVR Call Attender & Outbound Caller to manage inbound IVR calls and make outbound calls on leads generated from digital platforms for our resort. The candidate will play a key role in ensuring excellent customer interaction, converting inquiries into bookings, and enhancing customer experience. Key Responsibilities: Attend inbound calls received through the IVR system and handle customer queries professionally. Make outbound calls to potential customers/leads generated via digital platforms (social media, website, campaigns, etc.). Provide detailed information about resort facilities, services, offers, and packages. Maintain lead records, follow-up schedules, and update CRM/Excel sheets as required. Convert leads into confirmed bookings through effective communication and persuasion. Coordinate with the sales & reservations team to ensure seamless booking confirmations. Handle customer feedback and escalate issues to the concerned department if needed. Ensure high standards of communication and customer satisfaction. Requirements: Female candidate with good communication skills (Hindi & English, additional regional languages will be an advantage). Minimum 1 years of experience in customer service / tele calling / IVR handling (hospitality experience preferred). Pleasant voice, confident, and customer-friendly attitude. Basic knowledge of computers, MS Office, and CRM handling. Ability to work in a fast-paced environment with good follow-up and convincing skills. Perks & Benefits: Salary 15k-20k with performance incentives. Growth opportunities within the hospitality industry.

Greetings from Intouch CX !! Hiring for Customer Support Email & Chat Point of Contact : HR PUSHPA 9886288810 pushpa.pushpa@intouchcx.com Overview of the position : We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for : Respond promptly and professionally to customer inquiries via chat/Email while identifying opportunities for process improvement. Resolve product or service problems by clarifying the customers issue and identifying the cause. Escalate unresolved issues to the appropriate internal teams. Essential Functions : Committed to providing outstanding customer service at every touchpoint. Demonstrates strong self-management skills and consistently meets responsibilities. Identify trends and take an active role in delivering suggestions for process & product improvements IntouchCX | intouchcx.com Digital (Chat/ Email) Language English Hours of Operation 24/7 Excellent written communication and typing skill : Proficiency in English High attention to detail and accuracy. Strong problem-solving and conflict resolution skills. Ability to multitask and manage multiple chat windows simultaneously. Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus 1+ years of experience in Customer Service Chat or related field Perks & Benefits 2 way free cab & Food Candidates can share CV on below Email or what's app number pushpa.pushpa@intouchcx.com 9886288810 Walk-in Details Venue : HR Reference : Pushpa Time : 9:00am- 3:00pm Monday - Friday https://share.google/IPWkJzMikoHkOpGYj IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital

We are Company consists of two manufacturing plants and a head office and design center in Mumbai 300+ employees located across 9 locations in India. We strive to provide innovative tools and expertise to increase the reliability and accuracy of NDT inspections.Our customers are Steel, Aerospace, Automotive, Railway, Defense, Oil & Gas, Nuclear, Heavy Engineering Industry, Power Plants, NDT Service Providers, and Educational Institutes. Designation: Regional Sales Manager Experience: 8 years to 12 year Experience Job Location: Vadodara,Gujarat Job Role: 1. Responsible for product Sales, Regional Sales strategy, Sales actions, Sales Targets to cover Gujarat. 2. Proactive person, technical sales competency, 3.industrial sales experience, technical educated person, customer relation building ability,

Klay - Founding Years Learning Solution is looking for Customer Service Representative to join our dynamic team and embark on a rewarding career journey Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns Good communication, interpersonal, and problem-solving skills are essential for this role

Interact with customers over a call with strong communication skills. Inbound and Outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationship. Ability to handle a pressure over a call Required Candidate profile Qualification : Any Degree Batches : 2023 - 2025 ( No backlogs) Kannada fluency (mother tongue must match) Basic English and Good Communication Contact HR Hinal: 6354130479

Interact with customers over a call with strong communication skills. Inbound and Outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationship. Ability to handle a pressure over a call Required Candidate profile Qualification : Any Degree Batches : 2021 - 2025 ( No backlogs) Kannada fluency (mother tongue must match) Basic English and Good Communication send me resume in only whatsapp (9573979932)

Interact with customers over a call with strong communication skills. Inbound and Outbound to generate sales, upsell & cross-sell products or services aiming to increase revenue & build customer relationship. Ability to handle a pressure over a call Required Candidate profile Qualification : Any Degree Batches : 2023 - 2025 ( No backlogs) Kannada fluency (mother tongue must match) Basic English and Good Communication Contact HR : 8074464168 Immediate joiners required

TAM Responsibility Technical Relationships Management: Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization. Escalation Management: Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution. Governance Meetings: Arranging Monthly / Quarterly engagement with customers to review the services. Service Improvement Plan: Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations. Experience Minimum 8-10 years of relevant experience in Service Assurance, Managed services, Handling customers Query/Request/Complaints related to technical issues. Qualification B. Tech CS/IT, BCA, Diploma CS, CCNA certified with experience in handling Network related issues

Skill required: Voice - Customer Service Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPIs Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualification Any Graduation

Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities Achieving sales target and cross selling insuranceCreating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development Identifying the need of sales training, analyzing changing market trends, channel deployment etc Also giving feedback & suggestions to the RSM Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work Retaining high performers and replace poor performers Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings are done on time and in an effective manner Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations Managing Collections of the acquired portfolio Handling customer grievances if any. Required Qualifications and Experience Relevant sales experience in managing large sales channels in multiple market environmentsShould have overall knowledge to source from salaried loans business Good communication, analytical s and Channel management sDemonstrated success & achievement orientation Excellent communication s Strong bias for action & driving results in a high performance environment Demonstrated ability to lead from the front Excellent relationship s Strong analytical s to drive channel performance and drive profitability Exceptionally high motivational levels and needs to be a self starter Working knowledge of computers

Experience: 5 to 6 Experience. Operate, Maintain, Manage, and Improvenetworkinfrastructure. Coordination with customer & Vendors fornetworkrelated problems and providing Remedies, Root Cause Analysis of Faults. Work closely with team members to provide quick support & error free environment in close cooperation with L1 &L2Level support Network Switching (VLAN, VTP, Ether Channel) / Routing experience (OSPF, BGP) Experience on LB (AVI Preferred) Knowledge of ACI Fabric & Nexus 9K NMS tool experience. Monitoring operation troubleshooting and Implementation in Dell TOR (Nutanix) switches and FX2 chassis Report generation, preparation. CCNA certified Handling Customer escalations Coordinating with all the other teams for network related issues and traffic flow. 5-6 Yrs experience in the domain B.E / Btech.

Responsibilities: Make & Receive calls from the candidate? Collect their educational details & applying jobs. Forward the details to HR Follow until the candidate placed to applied job

MEGA WALK-IN DRIVE WEDNESDAY (September Process: Telecom Voice (Customer Service + Upselling) Eligibility: HSC / Graduate with minimum 6 months BPO experience Salary: ?21,000 ?27,000 in-hand + ?1,750 additional Location: Thane Shift: Australian Shift (2:30 AM 3:30 PM, any 9 hrs rotational) Immediate joining opportunity Growth & Incentives Contact: Celesti 8433524551 Share with friends/colleagues who are looking for a job!

As a customer service representative, your primary responsibility will be handling customer inquiries and concerns in a professional and efficient manner. You will need to possess excellent communication skills to ensure that customers are provided with accurate and timely information. In addition to customer service duties, you will also be responsible for preparing estimates for services requested by customers. This will involve gathering necessary information, calculating costs, and providing detailed breakdowns of the services to be provided. Furthermore, part of your role will involve assigning technicians to carry out the services requested by customers. You will need to coordinate with the technical team to ensure that the right technician is selected based on their expertise and availability. Overall, your role will be crucial in ensuring that customers receive high-quality service and that their needs are met effectively. Your ability to multitask, communicate clearly, and work well under pressure will be key to success in this position.,

Responsibilities: * Handle customer * Maintain office supplies inventory * Should have knowledge about mobile parts * Fluent in Marathi & Hindi; mobile repair skills a plus

Job Overview: iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain. Key Responsibilities: Provide high-quality voice-based customer support related to US banking services. Assist customers with account inquiries, transactions, and service-related issues. Resolve customer issues promptly while ensuring a positive customer experience. Adhere to company policies, procedures, and best practices during customer interactions. Accurately document all customer interactions and update account information as necessary. Meet individual performance targets related to call resolution, response time, and customer satisfaction. Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible. Participate in training and development programs to enhance your knowledge of US banking products and services. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in an international call center (voice process). Communication Skills: Excellent verbal and written communication skills in English. Availability: Must be willing to work night shifts and handle customer queries during those hours. Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems. Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail. Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply. Mandatory Key Skills international call center,call center tools,voice-based,US banking,customer service*, customer support*,customer satisfaction*

Roles and Responsibilities Handle customer audits, internal process audits, and system audits related to IATF standards. Prepare and review ISO documentation for QMS implementation. Conduct quality management system (QMS) audits according to customer requirements. Ensure compliance with industry regulations and standards through effective QMS practices. Collaborate with cross-functional teams to identify areas for improvement in the organization's processes.

Job Overview: This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain. Key Responsibilities: Provide high-quality voice-based customer support related to US banking services. Assist customers with account inquiries, transactions, and service-related issues. Resolve customer issues promptly while ensuring a positive customer experience. Adhere to company policies, procedures, and best practices during customer interactions. Accurately document all customer interactions and update account information as necessary. Meet individual performance targets related to call resolution, response time, and customer satisfaction. Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible. Participate in training and development programs to enhance your knowledge of US banking products and services. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in an international call center (voice process). Communication Skills: Excellent verbal and written communication skills in English. Availability: Must be willing to work night shifts and handle customer queries during those hours. Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems. Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail. Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.

Responsibilities: Manage front desk operations with efficiency Greet guests, manage front desk operations & provide exceptional service. Plan meetings, admin tasks & real estate needs Coordinate housekeeping services & respond promptly to requests. Accessible workspace

Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred.

Job Summary: We are looking for a Business Operations Executive who will run and manage daily business operations by closely coordinating with the operations team and customer team . This role ensures smooth workflow, timely delivery of services, and effective resolution of customer requirements, enabling seamless business execution. Key Responsibilities: Manage and oversee daily business operations to ensure smooth processes Coordinate with the operations team to track deliverables and resolve issues Coordinate with the customer team to understand client requirements and ensure customer satisfaction Monitor operational KPIs and prepare status reports for management Identify process gaps and work on operational improvements Handle escalations and resolve operational challenges promptly Support business growth by ensuring processes run efficiently Requirements: Excellent communication and coordination skills Strong problem-solving and multitasking abilities Ability to handle operational escalations professionally Knowledge of business workflows and customer handling Self-driven and ability to manage multiple stakeholders Graduate (MBA preferred)