32 Handling Customer Jobs

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you Quality Test Professional -Kalwa-TR , Siemens Energy, Full Time Looking for challenging role If you really want to make a difference - make it with us We make real what matters. About the role Knowledge of safety system and preventive measures during high voltage testing In-process testing of Transformers and Reactors Performing routine, type, and special tests on transformers/reactors according to IS/IEC/IEEE standards Knowledge and hands on experience of Lightning/Switching Impulse and Partial Discharge testing Handling customer inspections independently Knowhow of NABL requirements according to ISO/IEC 170252017 Testing of Control Panels – Inspection at supplier end Panel accessories fitting at factory Panel testing after fitting of all accessories during final testing in presence of customer. Preparation of Test Certificates Calibration of Test Instruments / Equipment’s Maintenance of testing equipment’s Awareness on requirements of ISO 9001, ISO 14001 and ISO 45001. Proficiency in Soft Skills like Word, Excel, PPT, Auto CAD, etc. Preferred We don’t need superheroes, just super minds. Knowledge acquired in 3-5 years in testing of Transformers, Reactors and Distribution Transformers. Bachelor’s degree in Electrical Engineering. Technical Skills: Knowledge of Electrical Testing Knowledge of Control Panels / PLCs Knowledge of MS office (Advance knowledge of MS EXCEL) Knowledge of safety practices during electrical testing Key Skills: Focus on Safety aspects Critical thinking & quick analysis based on the problem situation English fluency in business Communication with stakeholders Proactive mindset and approach to serve colleagues, internal and external customers Mindset of growth and service to support colleagues and always think win-win Intercultural sensitivity and ability to work in a multi-cultural team Time management and Prioritization Skills We’ve got quite a lot to offer. How about you This role is based in Kalwa-TR , where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you Quality Test Professional -Kalwa-TR , Siemens Energy, Full Time Looking for challenging role If you really want to make a difference - make it with us We make real what matters. About the role Knowledge of safety system and preventive measures during high voltage testing In-process testing of Transformers and Reactors Performing routine, type, and special tests on transformers/reactors according to IS/IEC/IEEE standards Knowledge and hands on experience of Lightning/Switching Impulse and Partial Discharge testing Handling customer inspections independently Knowhow of NABL requirements according to ISO/IEC 170252017 Testing of Control Panels – Inspection at supplier end Panel accessories fitting at factory Panel testing after fitting of all accessories during final testing in presence of customer. Preparation of Test Certificates Calibration of Test Instruments / Equipment’s Maintenance of testing equipment’s Awareness on requirements of ISO 9001, ISO 14001 and ISO 45001. Proficiency in Soft Skills like Word, Excel, PPT, Auto CAD, etc. Preferred We don’t need superheroes, just super minds. Knowledge acquired in 5 years in testing of Transformers, Reactors and Distribution Transformers. Bachelor’s degree in Electrical Engineering. Technical Skills: Knowledge of Electrical Testing Knowledge of Control Panels / PLCs Knowledge of MS office (Advance knowledge of MS EXCEL) Knowledge of safety practices during electrical testing Key Skills: Focus on Safety aspects Critical thinking & quick analysis based on the problem situation English fluency in business Communication with stakeholders Proactive mindset and approach to serve colleagues, internal and external customers Mindset of growth and service to support colleagues and always think win-win Intercultural sensitivity and ability to work in a multi-cultural team Time management and Prioritization Skills We’ve got quite a lot to offer. How about you This role is based in Kalwa-TR , where you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. Find out more about Siemens careers at: www.siemens.com/careers

Role & responsibilities mobile sales knowledge Preferred candidate profile any graduate Perks and benefits no

Responsibilities: Manage social media presence across platforms Collaborate with marketing team on campaigns Report on performance metrics regularly Create engaging content strategies Optimize ad spend for maximum ROI Employee state insurance Accidental insurance Sales incentives Job/soft skill training

Roles and Responsibilities Handling day to day Restaurant Operations Shift management Cost Management People Management Customer Service Handling Customer Concerns Team handling Desired Candidate Profile Age : 21 - 35 years Open to work in all shifts as per industry standards Keen to learn & grow in a fast-paced environment Good communication skills & able to handle a team Hotel management Fresher OR Any graduate with relevant experience in similar industry Perks and Benefits PF, ESIC, Gratuity, School fees of kids*attractive Monthly Incentives Opportunity for promotion on completion of 4 to 6 months with our unique training plans

SUMMARY Hiring for Technical support voice role opening in a leading MNC Chennai, Salary up to 6 lpa Location: Chennai, Sholinganallur Company: Leading American multinational information technology services and consulting company Work Mode: Work From Office Shift: Rotational Shift and Night shift Week Off: 5 days working (2 days rotational week off) Job Description: Providing technical support via voice process Resolving laptop/desktop/Internet/Broadband issues through troubleshooting Handling customer technical issues Requirements Requirements: Graduates, undergraduates with minimum 1 year experience, and postgraduates can apply Immediate joiner required Ability to work in US shift timing and night shift Excellent English communication skills, both verbal and written Knowledge of customer service principles and practices Good technical knowledge Qualification: Undergraduate / Graduate / Post Graduate Good Communication skills with laptop/desktop/internet/broadband troubleshooting experience Flexible to work in US shift timing, night shift Knowledge of customer service principles and practices Good technical knowledge Benefits Both side Cab + Incentive + Shift Allowance Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

SUMMARY Technical support voice role opening in a leading MNC Chennai Location: Chennai, Sholinganallur Company: Leading American multinational information technology services and consulting company Job Title: Technical Support Voice Work Mode: Work From Office Shift: Rotational Shift and Night shift Week Off: 5 days working (2 days rotational week off) Job Description: Providing technical support via voice process Resolving laptop/desktop/Internet/Broadband issues through troubleshooting Handling customer technical issues Requirements: Graduates, undergraduates with minimum 1 year experience, and postgraduates can apply Immediate joiner required Ability to work in US shift timing and night shift Excellent English communication skills, both verbal and written Knowledge of customer service principles and practices Good technical knowledge Qualification: Undergraduate / Graduate / Post Graduate Salary: Fresher: up to 3.50 lpa Experienced: up to 6 lpa Requirements: Good Communication skills with laptop/desktop/internet/broadband troubleshooting experience Flexible to work in US shift timing, night shift Knowledge of customer service principles and practices Good technical knowledge --- Requirements Requirements: Good Communication skills with laptop/desktop/internet/broadband troubleshooting experience Flexible to work in US shift timing, night shift Knowledge of customer service principles and practices Good technical knowledge Benefits Both side Cab + Incentive + Shift Allowance Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Outbound/Inbound Calling Make a minimum of 6080 outbound calls per day to assigned leads (warm and cold) provided by marketing or CRM. Respond promptly to inbound inquiries (calls, web form submissions) and qualify each prospect. Log all call detailslead status, outcome, next-stepsin the CRM or lead-tracking sheet immediately after each interaction. Lead Qualification & Discovery Ask probing, open-ended questions to uncover each lead’s beauty needs (e.g., skin type, concerns, preferred format). Determine buying intent, budget range, and decision timelines. Classify leads accurately as “Qualified,” “Unqualified,” “Follow-Up,” or “Decision Pending.” Product Presentation & Consultation Present product features, benefits, and usage recommendations clearly and enthusiastically. Educate prospects on how our formulations address their specific skin/hair concerns. Highlight current promotions, bundle offers, and loyalty-program advantages to incentivize purchase. Objection Handling & Closing Listen actively to objections (price sensitivity, brand comparisons, shipping concerns) and respond with concise, benefit-focused rebuttals. Use proven closing techniques (e.g., assumptive close, limited-time-offer close) to guide the prospect toward a decision. Secure commitment by obtaining payment details or booking a follow-up call if the prospect needs more time. Follow-Up & Relationship Management Schedule and execute follow-up calls or messages for prospects who requested more information or needed to consult before purchasing. Send personalized emails or SMS (templated) after calls to reinforce key talking points and share product links. Maintain a detailed call-back schedule to ensure no lead is neglected; aim for at least three meaningful touchpoints per qualified lead. Sales Reporting & Target Achievement Meet or exceed weekly/monthly sales targets (e.g., X units sold or Y in revenue). Track daily call metrics (calls made, leads qualified, demos scheduled, sales closed) and share updates in the daily/weekly sales-reporting format. Provide feedback to the sales manager on script effectiveness, lead quality, and market trends. CRM & Data Management Enter and update all lead information, call notes, purchase details, and next-steps in the CRM system (or designated spreadsheet) in real time. Ensure data accuracy by verifying contact details and purchase history before finalizing an order. Generate simple CRM reports (e.g., conversion rate, average call duration, top objections) to identify areas for improvement. Collaboration & Continuous Improvement Participate in weekly sales-team huddles to share challenges, insights, and success stories. Work with the marketing team to suggest improvements in lead-generation campaigns, email templates, and ad copy based on prospect feedback. Attend periodic product-training sessions to stay updated on new launches, ingredient benefits, and competitive differentiators.

Project Role : Customer Sales Representative Project Role Description : Build relationships with new and existing customers in onboarding, adopting and expanding their usage of products. Troubleshoot and route issues to appropriate teams for resolution. Perform interactions of inbound and outbound activities to customers on new, renewal or expansion opportunities. Must have skills : Sales and Channel Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Customer Sales Representative, you will build relationships with new and existing customers in onboarding, adopting, and expanding their usage of products. Troubleshoot and route issues to appropriate teams for resolution. Perform interactions of inbound and outbound activities to customers on new, renewal, or expansion opportunities. Show creativity in handling customer interactions and issue resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively engage with customers to understand their needs and provide appropriate solutions. Maintain a high level of product knowledge to effectively address customer inquiries. Collaborate with internal teams to ensure seamless customer experience. Identify opportunities for upselling and cross-selling products to customers. Regularly update customer records and information for accurate tracking and reporting. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales and Channel Management. Strong communication and interpersonal skills. Ability to multitask and prioritize effectively. Good To Have Skills:Experience with CRM software. Knowledge of sales techniques and strategies. Additional Information: The candidate should have a minimum of 3 years of experience in Sales and Channel Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Making Outbound Calls: Call potential or existing customers to inform them about products or services. Follow scripts or prepared dialogues during calls. Handling Inbound Calls: Answer customer inquiries. Provide accurate information or transfer calls to the concerned department. Lead Generation: Gather customer details and generate sales leads. Follow up with interested prospects and schedule appointments if needed. Record Keeping: Maintain detailed records of calls, feedback, and customer information. Update CRM or call tracking software. Follow-Up: Call customers for payment reminders, feedback, or product renewal. Reconnect with leads that didn't convert earlier. Achieving Targets: Meet daily/weekly/monthly call and conversion targets. Work closely with the sales or marketing team to improve results.

MattsenKumar Services Pvt. Ltd is looking for Agent, Customer Service Representative to join our dynamic team and embark on a rewarding career journey. Responsible for handling customer inquiries and complaints, providing information and resolving issues in a prompt and friendly manner Act as the first point of contact for customers and play a critical role in building and maintaining customer loyalty The primary duties of a CSR include answering phone calls, responding to emails and chat requests, troubleshooting problems, and processing orders or returns Good communication, interpersonal, and problem-solving skills are essential for this role

Holds an important role in overseeing and optimizing service delivery processes within the organization. Responsible for delivering services as per assigned scope, managing Client relationships and ensuring adherence to quality standards. Fosters a culture of continuous improvement, employing process and technological proficiency and effective communication to drive service excellence. Participates in transformation projects, ensuring alignment with service delivery objectives, and facilitating proper integration of processes and technologies. Primary Skills Experience in handling diverse team of Demand Planners Experience in handling customer communication and acted as single point of contact for issue resoutions Experience in Demand planning/forecasting in FMCG Sector In Depth understanding of demand planning collaboration process with stakeholders in sales, commercial and other supply chain functions. This may include activities such as reviewing stat model, master data, and exception based planning. Experience in participating in S&OP planning meetings. Should have handled a team of demand planners and responsible for team deliverables Derive SKU level forecasts by appropriate maintenance of demand history and tools. Drive Phase-in Phase-out in forecasting process including promotional forecasting Use statistical forecasting methods, software tools such as SAP APO or other Demand Planning tools Worked on Promotion and Innovation forecasting process. Experience in R Scripting - Explore data sets, identify & implement data transformations, model, visulaize the results

Hello, we are seeking a sharp, professional, and articulate Female Executive Assistant who can manage high-level communication and client relationships, while providing top-tier executive support. Key Responsibilities Provide direct executive assistance to senior management. Serve as the primary liaison between the company and its clients, ensuring smooth, timely, and professional communication. Prepare and deliver high-quality presentations, proposals, and documentation as needed. Maintain and strengthen client relationships through consistent, clear communication and follow-ups. Support internal communications, help coordinate meetings, and ensure timely completion of assigned tasks. Handle sensitive information with confidentiality and professionalism. Candidate Requirements Female candidates only (as per company policy for this role). Must be willing to relocate to Greater Noida. Immediate availability is required. Should have done MBA and B.tech. Fluent and polished communication skills in spoken and written English . Strong organizational skills with the ability to multitask and prioritize effectively. Prior experience in executive support and/or customer relations is preferred. Proficiency in Microsoft Office tools, especially PowerPoint, for presentation preparation. Confident, presentable, and professional demeanor. What We Offer Competitive salary package. Collaborative and professional work culture. Read all the points above carefully.

Skill required: Voice - Customer Service Designation: Customer Service Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skills Market knowledge of US Wireless and Telecom domain would be preferred Domain knowledge of International Voice process Analytical skills are also required with an eye for detail Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers Team Building - Ability to coach, connect and motivate team members as well as groom Team Leads AI Orientation along with functional knowledge of analytical tools would be preferred Six Sigma and quality tools knowledge/certification would be desired International Voice Experience US Telecom Experience would be desirable Roles and Responsibilities: Manage team expectations and project SLAs Monitor knowledge sharing and retention within the team Ability to create and implement action plan for improvement across KPI's Ability to manage BQ/Outlier performance Mentor and groom Team leads and frontline advisors to take additional responsibilities Be part of client reviews and provide performance trends and next steps Encourage Value Adds not only for client but also for the organization. Grooms key individuals in the team through coaching Develop strategies for continuous improvement, identify projects and mentor them (Changes to improve Customer Experience) Handling customer escalations or providing resolutions which require higher level of authorization Take prompt, sound and independent decisions while resolving customer issues and need Communicates with the team in a timely manner (skip levels, appreciation etc) Planning & Executing Employee Engagement & Fun Activities Maintain effective employee relations at all levels Conducts town hall meetings and focuses on the needs of employees Identify Training needs for the floor Deciding on ways to control attrition for the process Conducting regular 1:1s Works in collaboration with the Quality / Work force planning, Training & HR teams Qualifications Any Graduation

Role & responsibilities mobile sales knowledge Preferred candidate profile any graduate Perks and benefits no

About The Role Key Responsibilities Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education High school diploma or equivalent required. Bachelor's degree in any field is preferred.

Job Description: Documentation Specialist (Pre & Post Sales) Position Overview We are seeking a highly organized and detail-oriented Pre and Post-Sales Documentation Specialist to join our team. The ideal candidate will be responsible for creating, managing, and maintaining all sales-related documentation, ensuring smooth communication between sales, clients, and internal teams. Additionally, they will monitor and follow up on pending orders to ensure timely delivery and customer satisfaction . Key Responsibilities Pre-Sales Documentation Prepare and maintain accurate sales proposals, quotations, and tender documents. Collaborate with relevant teams to understand their requirements and tailor information accordingly to the internal teams from the client side. Ensure all sales materials are compliant with company standards and client expectations. Manage and update a repository of sales templates and other related documents along with relevant applicable pre sale payment for orders execution. Post-Sales Documentation Generate and manage order confirmation documents, delivery schedules, and invoices alongwith payment follow ups diligently. Maintain records of client contracts, agreements, and after-sales communications alongwith client feedback. Prepare reports on sales performance and documentation compliance. Work with customer support to address documentation or other relevant related issues raised by clients. Order Management and Follow-Up Track pending orders and coordinate with production, logistics, and procurement teams for timely fulfillment. Communicate with clients to provide updates on order status, shipping timelines. Identify and escalate any issues that might impact order delivery. Maintain an updated database of order statuses and customer communications. Skills and Qualifications Education: Bachelors degree in Business Administration, Sales, or a related field . Experience: 2+ years in a documentation or sales support role, preferably in a corporate setting. Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) COMPULSORY, (CRM systems, and ERP platforms - Preferred). Soft Skills: Excellent written and verbal communication. Strong organizational and multitasking abilities. Attention to detail and problem-solving mindset. Other: Familiarity with order management and sales cycles is a plus . Key Competencies Time management and ability to prioritize tasks effectively. Strong interpersonal skills for liaising with clients and internal teams. Proactive and capable of working independently with minimal supervision. Commitment to accuracy and maintaining high-quality documentation standards . Interested Candidates, share your resume with the below-mentioned mail ID . Email: recruitment@thepacific.group Phone no: 8925901419

We are seeking a highly aggressive and results-driven Jewellery Store Manager who thrives on achieving ambitious sales targets and driving team performance with an intense focus on revenue growth. The ideal candidate will be relentless in pushing sales, enforcing high-pressure selling techniques, and ensuring every customer interaction leads to a conversion. This role requires a dynamic leader who is unyielding in their pursuit of success, ensuring the store consistently outperforms expectations. Key Responsibilities: Sales Leadership & Revenue MaximizationAggressively push sales targets and ensure the team delivers beyond expectations.Implement high-pressure selling techniques while maintaining a balance of customer experience.Track daily, weekly, and monthly sales with strict accountability.Ensure 100% conversion rate on customer walk-ins. Team Performance & MotivationDrive the sales team with an uncompromising approach to performance.Implement strict monitoring and performance-based incentives.Train and mentor staff to be persistent, assertive, and results-oriented in their approach.Call out and penalize underperformancezero tolerance for missed targets. Customer Engagement & PersuasionBe aggressive yet persuasive in closing deals with customers.Train staff in upselling, cross-selling, and emotional selling tactics.Ensure customers feel an urgency to make a purchase on the spot.Use psychological tactics to create FOMO (Fear of Missing Out) and drive impulse buying. Operational Excellence & Store ManagementMaintain a high-energy, high-pressure sales floor environment.Implement tough negotiation tactics for premium and high-value jewelry.Monitor competitor pricing and execute instant counter-offers to prevent walkouts.Enforce a militant level of discipline in store operations and staff conduct. Marketing & Promotions ExecutionPush aggressive promotional campaigns to attract high-spending clientele.Work with marketing teams to execute high-pressure, time-sensitive offers.Leverage influencer and high-profile customer relationships for sales boosts.Requirements: Proven track record of aggressive sales management in jewellery, luxury, or high-ticket retail. Strong experience in handling high-pressure sales environments. Uncompromising attitude towards target achievement and team discipline. Ability to train and instill a sales-hungry mindset among staff. Exceptional persuasion and negotiation skills to close high-value deals. Resilient personality does not take "NO" for an answer. Perks & Benefits:Uncapped sales incentives the higher you push, the more you earn.Fast-track growth for high performers.Opportunity to manage premium clientele and luxury jewelry collections. We are looking for someone who is aggressive, unrelenting, and committed to delivering explosive sales growth. If you live for targets, thrive in pressure, and have the hunger to DOMINATE the market, this is the role for you! Apply Now and Show Us You Can Sell Like a Shark!

Role & responsibilities mobile sales knowledge Preferred candidate profile any graduate Perks and benefits no

About The Role Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders. May lead and/or provides support to other team members in resolving operational issues within own process expertise. Primary Skills Experience in handling diverse team of Demand Planners Experience in handling customer communication and acted as single point of contact for issue resolution Experience in Demand planning/forecasting in FMCG Sector In Depth understanding of demand planning collaboration process with stakeholders in sales, commercial and other supply chain functions. This may include activities such as reviewing stat model, master data, and exception based planning. Experience in participating in S&OP planning meetings. Should have handled a team of demand planners and responsible for team deliverables Derive SKU level forecasts by appropriate maintenance of demand history and tools. Drive Phase-in Phase-out in forecasting process including promotional forecasting Use statistical forecasting methods, software tools such as SAP APO or other Demand Planning tools Knowledge of stat models such as exponential smoothing, ARIMA etc. Measurement and monitoring of Demand planning KPIs. Good conceptual understanding of drivers of demand planning KPIs such as MAPE, Bias, Forecast Value Add etc. Measuring, tracking & reporting forecast accuracy and corrective actions to drive improved outputs Documenting key assumptions behind base, promotional and total signed off forecasts Provides final consensus forecast to Regional S&OP Management and ownership of demand planning master data

As a Customer Support Agent, you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner. Responsibilities. Your day-to-day will involve:. Answering a high volume of incoming phone calls. Determine member needs and provide appropriate solutions. Use multiple computer programs simultaneously on multiple screens while on the phone. Use problem solving and critical thinking skills to resolve concerns. Qualifications. Some things we consider critical for this role:. Healthcare and/or insurance industry experience is preferred. Commitment to customer experience and providing the right support for our members. Passion for learning we will train you!. Time management and organizational management skills. Strong analytical abilities and problem-solving skills to resolve issues. Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities. Great computer navigation skills. Ability to work independently and as part of a team. Ability to multi-task handling customer concerns and navigate through resources simultaneously. Excellent written and verbal communication skills. English fluency is a requirement. Must haves for the job. 18 Years of age or older. High School Diploma or equivalent. Customer service experience. Show more Show less

Responsibilities: * Deliver pharmaceuticals on time with accurate documentation * Maintain records and submit reports/dashboards regularly * Handle customer queries professionally during deliveries

Project Role : Customer Sales Representative Project Role Description : Build relationships with new and existing customers in onboarding, adopting and expanding their usage of products. Troubleshoot and route issues to appropriate teams for resolution. Perform interactions of inbound and outbound activities to customers on new, renewal or expansion opportunities. Must have skills : Sales and Channel Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Customer Sales Representative, you will build relationships with new and existing customers in onboarding, adopting, and expanding their usage of products. Troubleshoot and route issues to appropriate teams for resolution. Perform interactions of inbound and outbound activities to customers on new, renewal, or expansion opportunities. Show creativity in handling customer interactions and issue resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Proactively engage with customers to understand their needs and provide appropriate solutions. Maintain a high level of product knowledge to effectively address customer inquiries. Collaborate with internal teams to ensure seamless customer experience. Identify opportunities for upselling and cross-selling products to customers. Regularly update customer records and information for accurate tracking and reporting. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales and Channel Management. Strong communication and interpersonal skills. Ability to multitask and prioritize effectively. Good To Have Skills:Experience with CRM software. Knowledge of sales techniques and strategies. Additional Information: The candidate should have a minimum of 3 years of experience in Sales and Channel Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Customer Service Representative Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries. Must have skills : Sales Enablement Good to have skills : Sales and Channel Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. Your day will involve assisting customers with their concerns and ensuring their satisfaction with our services. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure customer satisfaction by addressing and resolving their concerns. Maintain a high level of professionalism and customer service. Identify opportunities to improve customer experience. Document and escalate complex customer issues for resolution. Professional & Technical Skills: Must To Have Skills:Proficiency in Sales Enablement. Strong understanding of customer service principles and practices. Experience in handling customer inquiries and resolving issues effectively. Excellent communication and interpersonal skills. Good To Have Skills:Experience with Sales and Channel Management. Additional Information: The candidate should have a minimum of 5 years of experience in Sales Enablement. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Job Summary: As an Area Manager, you will oversee and manage a specific geographical region's operations, ensuring that all locations within the area meet company standards for performance, quality, and customer satisfaction. This role requires a combination of strategic leadership, operational expertise, and strong interpersonal skills to drive business growth, maximize productivity, and ensure operational efficiency. Key Responsibilities: Operational Oversight: Supervise the day-to-day operations of multiple locations within the assigned area. Ensure consistency and compliance with company policies, procedures, and safety regulations. Conduct regular site visits to evaluate operations and provide hands-on support. Team Leadership & Development: Lead, mentor, and develop a team of store or location managers. Conduct regular performance evaluations and provide coaching and training to ensure team members meet company standards. Foster a positive work environment that encourages collaboration, accountability, and employee retention. Financial Management: Monitor and manage budgets, control costs, and ensure profitability for each location in the area. Analyze financial reports and use data to implement action plans aimed at improving financial performance. Ensure proper inventory management, cost control, and waste reduction strategies are in place. Customer Satisfaction & Quality Control: Ensure that locations within the area consistently provide excellent customer service and maintain high satisfaction levels. Address and resolve customer complaints and operational challenges in a timely and professional manner. Implement quality control measures and monitor customer feedback for continuous improvement. Sales & Business Development: Identify growth opportunities and execute strategies to increase revenue and market share within the area. Work closely with the sales and marketing teams to develop regional promotions and business strategies. Ensure the execution of corporate initiatives and local campaigns to drive traffic and sales. Reporting & Communication: Provide regular reports to senior management on operational performance, financial metrics, and team performance. Maintain clear and effective communication with upper management and staff to ensure alignment with company goals. Key Skills & Qualifications: Bachelor's degree in Business Administration, Management, or related field (or equivalent work experience). 2+ years of experience in retail management, operations, or a related field, with at least 2 years in a managerial or supervisory role. Strong leadership, coaching, and team-building skills. Excellent problem-solving, decision-making, and conflict resolution abilities. Proven ability to manage budgets and drive financial results. Knowledge of operational efficiency, inventory control, and quality assurance practices. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, results-driven environment. Preferred Qualifications: Masters degree in a relevant field. Experience in multi-unit management across diverse locations. Proficiency with relevant business management software (e.g., MS Office Suite, Salesforce, or other ERP systems). Working Conditions: Full-time, with the requirement to travel within the assigned area. Flexibility to work evenings, weekends, and holidays as needed.