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SERVICE DESK Professional

SERVICE DESK Professional

Krazy Mantra It

0 - 3 years

|

1 - 3 Lacs

bengaluru karnataka india

Posted:6 hours ago| Platform: Foundit logo

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Skills Required

technical support

Work Mode

On-site

Job Type

Full Time

Job Description

What You'll Do

Provide first-line technical support to end-users through phone, email, chat, or in-person.
Troubleshoot and resolve technical issues related to hardware, software, and operating systems.
Log, track, and manage customer requests and incidents in a service management system.
Escalate complex or unresolved incidents to higher-level IT support staff.
Update and maintain knowledge base, creating documentation for common issues and solutions.
Ensure customer satisfaction by delivering prompt and professional service.
Assist with setup, configuration, and maintenance of IT equipment such as computers, printers, and phones.

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Krazy Mantra It

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