SERVICE DESK Professional

1 - 5 years

2 - 4 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced SERVICE DESK professional with 1 to 2 years of experience to join our team in Bangalore. The ideal candidate should have excellent communication skills in Japanese language and English proficiency, both spoken and written.

Roles and Responsibility
  • Handle service requests and resolve tickets efficiently.
  • Provide technical support and troubleshoot IT-related issues.
  • Manage the knowledge base database and create new articles as needed.
  • Collaborate with internal teams to ensure seamless service delivery.
  • Respond to customer inquiries via voice process and email.
  • Resolve complex technical issues using problem-solving skills.
Job Requirements
  • Full-time any graduate with strong academic credentials.
  • Excellent communication skills in Japanese language and English proficiency.
  • Technical IT-specific knowledge and experience in service desk operations.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Experience with ticket resolution and KB database management.
  • Notice period: 0-30 days.

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Human Resources

Rajkot

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