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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

3 - 8 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

technical support service desk management service desk incident management itil project management it service desk problem management service level management change management itil certified itsm service delivery service delivery management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves serving as the primary liaison between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role emphasizes quality and effective communication, allowing you to accurately identify client issues and design appropriate resolutions based on your extensive product knowledge. You will collaborate with various teams to enhance user experience and maintain system integrity, contributing to the overall success of our operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for new team members to enhance their understanding of the systems.- Monitor system performance and user feedback to identify areas for improvement. Professional & Technical
Skills:

Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and resolve technical issues efficiently.- Familiarity with service level agreements and performance metrics.
Additional Information:- The candidate should have minimum 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Tech Support Practitioner