Posted:13 hours ago|
Platform:
Work from Office
Full Time
Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues efficiently.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of customer service principles and practices.- Ability to communicate technical information clearly to non-technical users.- Familiarity with ticketing systems and incident management processes.
Trigent Software
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