Job Description: Voice and Accent Coach Job Title: Voice and Accent Coach Reporting to: Training Manager Department: Operations Location: Gurgaon Responsibilities: "To leverage my extensive knowledge and experience in industry to train and develop individuals in various processes, ensuring adherence to standards, enhancing productivity, and fostering a culture of continuous improvement within the organization." Job Objective: Key Roles/ Key Responsibility Areas include but are not limited to: - Experience in V&A Coaching and soft skills - Experience in ITES desired - Excellent verbal and written communication skills in English - Experience in training and teaching English speaking skills in a corporate environment - Demonstrated experience in making individuals comfortable and relaxed when training - Experience in working effectively with a diverse group of learners Education: - A bachelor's degree - A degree or diploma in Communication, Linguistics, Education or a related field is a plus - Excellent interpersonal and team management skills Experience: Experience: 3+ years

Job Description: AI Automation Developer: Design, develop, and deploy generative AI modelsLeveraging your expertise in Generative AI, Python, Machine Learning, Data Science, and Statistics to develop cutting-edge solutions for our clients.Utilizing NLP techniques, Lang Chain, and LLM's to develop conversational chatbots and language models tailored to our clients' needs.Collaborating with cross-functional teams to design and implement advanced AI models and algorithms.Providing technical expertise and thought leadership in the field of Generative AI and NLP to guide clients in adopting AI-driven solutions.Conducting data analysis, preprocessing, and modeling to extract valuable insights and drive data-driven decision-making.Staying up to date with the latest advancements in AI technologies, frameworks, and tools, and proactively learning and adopting new technologies to enhance our offerings.Demonstrating a strong understanding of cloud platforms for deploying AI applications.Preferred candidates would have experience with DU (Document Understanding) OR DA (Document Automation).

Job Description: Risk Manager - Business Continuity Planning (BCP) Location: Vadodara, India Position: Risk Manager - Business Continuity Planning (BCP) Department: Risk Management / Business Continuity Reports to: Vice President - Enterprise Risk Management Experience: 10+ years in risk management, business continuity, etc Job Summary: The Risk Manager for Business Continuity Planning (BCP) will be responsible for designing, implementing, and maintaining the company's Business Continuity and Disaster Recovery programs. This role ensures that the organization can continue operations in the event of a disruption, safeguarding critical processes, assets, and people. The Risk Manager will also work closely with cross-functional teams to develop, test, and improve BCP strategies, ensuring compliance with industry best practices and regulations. Key Responsibilities: 1. BCP Strategy & Framework Development: - Lead the development, implementation, and maintenance of the organization's Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP). - Develop and enhance a comprehensive risk management framework, identifying critical business functions and their dependencies. - Assess potential business risks and disruptions and determine the most effective mitigation strategies. - Define and implement a risk-based approach for business continuity and recovery planning. 2. Risk Assessment & Business Impact Analysis (BIA): o Conduct regular risk assessments and Business Impact Analyses (BIA) to evaluate potential threats to business operations. o Prioritize business functions, systems, and data based on their criticality and impact on business operations. o Identify vulnerabilities and design appropriate measures to reduce or eliminate risks. 3. Business Continuity & Disaster Recovery Planning: - Develop and maintain continuity plans for various business units and operations. - Define recovery strategies, ensuring minimal downtime in the event of disruptions. Maintain and test disaster recovery procedures to ensure system restoration within defined RTOs (Recovery Time Objectives) and RPOs (Recovery Point Objectives). 4. Compliance and Regulatory Requirements: - Ensure compliance with relevant industry standards, regulations, and guidelines (e.g., ISO 22301, GDPR, NIST, etc.). - Ensure alignment of the BCP strategy with internal policies, external regulations, and industry best practices. Manage audits and assessments related to BCP, ensuring preparedness for external evaluations. 5. Training & Awareness: - Design and implement training programs for stablilty on business continuity and disaster recovery procedures. Ensure all employees are aware of their roles and responsibilities during a continuity or recovery event. Conduct awareness campaigns to foster a culture of risk management and business continuity across the organization. 6. Testing & Drills: - Plan, execute, and manage periodic BCP/DR drills, table-top exercises, and simulations. - Evaluate drill results and lessons learned to improve the business continuity strategies. - Lead post-drill evaluations, ensuring corrective actions are implemented. 7. Stakeholder Engagement & Reporting: - Work closely with senior management to report on business continuity risks, threats, and response strategies. - Provide regular updates on BCP testing, incidents, and recovery status. Collaborate with internal and external stakeholders (e.g., IT, legal, HR, and third-party vendors) to align continuity strategies across the organization. 8. Incident Management & Response: Act as a key member of the crisis management team, coordinating response efforts in the event of a disruption or disaster. Ensure an effective incident management process is in place to support the recovery of business operations. Lead post-incident reviews to identify root causes and implement preventive actions. Key Qualifications: Education: Bachelor's degree in business administration, Risk Management, Information Technology, or a related field. A master's degree or relevant professional certifications (e.g., CBCP, MBCP, CRISC, ISO 22301 Lead Implementer) will be an advantage. Experience: o Minimum 8 years of experience in risk management, business continuity planning, disaster recovery, or related roles. - At least 5-7 years of experience in managing business continuity programs in a large organization. - Strong knowledge of risk management frameworks, business continuity standards, and disaster recovery planning. - Skills: o Expertise in Business Continuity and Disaster Recovery methodologies and best practices. o Familiarity with IT infrastructure and applications, including cloud-based solutions, cybersecurity, and data management. o Strong project management and organizational skills. Excellent communication, negotiation, and presentation skills. Ability to manage multiple priorities and work under pressure in a crisis. Strong analytical and problem-solving abilities. Desired Traits: Strong leadership and decision-making capabilities. Excellent attention to detail and a proactive approach to risk management. Ability to engage and collaborate with cross-functional teams. High degree of emotional intelligence and the ability to remain calm and composed during crisis situations.