Service Desk Engineer

**Job Description:** You will serve as the first point of contact for customers seeking technical assistance over the phone/email/chat. Your responsibilities will include performing remote troubleshooting through diagnostic techniques/tools and pertinent questions to determine the best solution based on the issue and details provided by customers. You should be open to working in rotational shifts in a 24/7 support environment. Good communication skills, both written and verbal, are essential, along with the ability to deal with users at all levels in the organization and a customer service orientation. **Key Responsibilities:** - Serve as the first point of contact for customers seeking technical assistance - Perform remote troubleshooting using diagnostic techniques and tools - Determine the best solution based on customer issues and details provided - Work in rotational shifts in a 24/7 support environment - Possess good communication skills, both written and verbal **Qualifications Required:** - 1 to 3 years of experience in a similar role If you are interested in joining us, please apply now by sending your resume to careers@cognisive.com.,