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Jobs in pune
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CMS It Services
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Service Desk Engineer

Service Desk Engineer

CMS It Services

1 - 3 years

|

1 - 3 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

ticketing tools it helpdesk desktop support remote support technical helpdesk service desk technical support

Work Mode

Hybrid

Job Type

Full Time

Job Description

Act as
Level 1 support
for IT incidents and service requests via phone, email, and ticketing tools.
Log, categorize, prioritize, and resolve tickets within defined
SLA timelines
.
Provide first-level troubleshooting for
desktops, laptops, printers, MS Office, Outlook, VPN, and network connectivity
.
Support users with
password resets, access requests, and account management
(AD / IAM basics).
Escalate unresolved issues to
L2/L3 teams
with proper documentation and follow-ups.
Monitor ticket queues and ensure regular updates to end users.
Follow
ITIL processes
for incident, request, and change management

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CMS It Services

IT Services and IT Consulting

Bengaluru Karnataka

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