Innovatia

Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the information technology, telecommunications, and energy sectors Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized e-learning development, and content strategy and architecture services With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies, Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation Work requires use of the appropriate editorial/logical methodologies and process management Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material, Candidates must possess a strong technical aptitude to grasp complex technologies Domain knowledge in the area of energy management and industrial automation is a huge plus Candidates must have excellent written and spoken communication skills, Responsibilities Researches and analyzes the customers documentation requirements; creates document plans; writes and reviews technical documentation for multiple products, Identifies potential issues and creates work estimates for doc projects, Quickly learns and adopts technology, tools, and processes in a fast-paced environment, Grasps complex technologies with strong analytical and technical aptitude, Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions, Conducts rigorous data validation for feature content, ensuring the accuracy and reliability of feature-related data, Demonstrates advanced skills in using DITA XML-based authoring tools, Demonstrates solid understanding of Agile and waterfall development methodologies, Knowledge of energy management and industrial automation domain systems a huge plus, Works with limited or no supervision to pursue established goals and resolve issues as they arise, Adapts writing style to project requirements; applies principles of minimalism, Qualifications Any Bachelors degree 7 + years of experience in an IT environment as a Technical Writer Excellent editing skills Strong analytical skills and ability to work well in a collaborative environment with multiple teams Good work ethic, positive attitude with willingness to jump in and tackle new challenges Experience with DITA, XML, Arbortext editor and Content Management Systems Experience with MS Office 2007 Professional/Enterprise including MS Visio 2007 Attention to detail with passion for learning and developing Ability to efficiently and thoroughly address feedback on content produced Experience with Agile/Scrum development teams Experience with Adobe Framemaker Experience with graphics tools such as Adobe Photoshop, Paintshop Pro or other comparable tools Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest; however, only those selected for an interview will be contacted, Innovatia is an equal opportunity employer,

Summary Title: Senior Technical Writer ID: 2398 Location: Hyderabad Department: Content Solutions More about this job > Description Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the information technology, telecommunications, and energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized e-learning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Candidates must possess a strong technical aptitude to grasp complex technologies. Domain knowledge in the area of energy management and industrial automation is a huge plus. Candidates must have excellent written and spoken communication skills. Responsibilities Researches and analyzes the customers documentation requirements; creates document plans; writes and reviews technical documentation for multiple products. Identifies potential issues and creates work estimates for doc projects. Quickly learns and adopts technology, tools, and processes in a fast-paced environment. Grasps complex technologies with strong analytical and technical aptitude. Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions. Conducts rigorous data validation for feature content, ensuring the accuracy and reliability of feature-related data. Demonstrates advanced skills in using DITA XML-based authoring tools. Demonstrates solid understanding of Agile and waterfall development methodologies. Knowledge of energy management and industrial automation domain systems a huge plus. Works with limited or no supervision to pursue established goals and resolve issues as they arise. Adapts writing style to project requirements; applies principles of minimalism. Qualifications Any Bachelors degree 7 years of experience in an IT environment as a Technical Writer Excellent editing skills Strong analytical skills and ability to work well in a collaborative environment with multiple teams Good work ethic, positive attitude with willingness to jump in and tackle new challenges Experience with DITA, XML, Arbortext editor and Content Management Systems Experience with MS Office 2007 Professional/Enterprise including MS Visio 2007 Attention to detail with passion for learning and developing Ability to efficiently and thoroughly address feedback on content produced Experience with Agile/Scrum development teams Experience with Adobe Framemaker Experience with graphics tools such as Adobe Photoshop, Paintshop Pro or other comparable tools Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest; however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer. Alternatively, you can apply to this job using your profile from Indeed by clicking the button below: Show more Show less

Senior Technical Writer-Hybrid Summary Title: Senior Technical Writer-Hybrid ID: 2314 Location: Bangalore, India Department: Content Solutions More about this job > Description Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Responsibilities Researches and analyzes the customers documentation requirements; creates doc plans; writes technical documentation Performs risk analysis, identifies potential issues, and creates work estimates for doc projects Quickly learns and adopts technology, tools, and processes in a fast-paced environment Grasps complex technologies with a strong analytical and technical aptitude Research new trends in information and service delivery Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions Applies proven leadership skills to team building and mentoring junior and intermediate writers Implements information architecture methodologies and techniques Demonstrates advanced skills in using DITA XMLbased authoring tools Demonstrates in-depth understanding of Agile and Waterfall development methodologies Possesses in-depth understanding of telecommunications, cloud, and networking domains Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets Works with limited or no supervision to pursue established goals and resolve issues as they arise Adapts writing style to project requirements; applies principles of minimalism Qualifications Well versed in DITA authoring and publishing XML tools, Networking technologies and Agile methodology Background in Cloud technologies is an asset Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain Excellent written and spoken communication skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for your interest, however, only those selected for an interview will be contacted. At Innovatia, we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer. Show more Show less

Summary Title: Senior Technical Writer-Hybrid ID: 2407 Location: Bangalore, India Department: Content Solutions More about this job > Description Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Responsibilities Researches and analyzes the customers documentation requirements; creates doc plans; writes technical documentation. Demonstrates advanced skills in using DITA XMLbased authoring tools. Performs risk analysis, identifies potential issues, and creates work estimates for doc projects. Quickly learns and adopts technology, tools, and processes in a fast-paced environment. Grasps complex technologies with a strong analytical and technical aptitude. Research new trends in information and service delivery. Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions. Applies proven leadership skills to team building and mentoring junior and intermediate writers. Implements information architecture methodologies and techniques. Demonstrates in-depth understanding of Agile and Waterfall development methodologies. Possesses in-depth understanding of telecommunications, cloud, and networking domains. Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets. Works with limited or no supervision to pursue established goals and resolve issues as they arise. Adapts writing style to project requirements; applies principles of minimalism. Qualifications Well versed in DITA authoring and publishing XML tools, Networking technologies, and Agile methodology. Background in Cloud technologies is an asset. Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain. Excellent written and spoken communication skills. Benefits at Innovatia Comprehensive Health Insurance policy. Employee Wellness Program with a focus on mental health. Robust reward and recognition programs. Company incentive programs offered. Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave, and Paid Leave for personal time off. Ample growth and learning opportunities. Remote work opportunities. Focus on work/life balance. Immigration Program supporting immigration to Canada for eligible employees. We thank all candidates for your interest; however, only those selected for an interview will be contacted. At Innovatia, we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer. Alternatively, you can apply to this job using your profile from Indeed by clicking the button below: Show more Show less

Senior Technical Writer-Hybrid Summary Title: Senior Technical Writer-Hybrid ID: 2407 Location: Bangalore, India Department: Content Solutions More about this job > Description Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Responsibilities Researches and analyzes the customers documentation requirements; creates doc plans; writes technical documentation Demonstrates advanced skills in using DITA XMLbased authoring tools Performs risk analysis, identifies potential issues, and creates work estimates for doc projects Quickly learns and adopts technology, tools, and processes in a fast-paced environment Grasps complex technologies with a strong analytical and technical aptitude Research new trends in information and service delivery Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions Applies proven leadership skills to team building and mentoring junior and intermediate writers Implements information architecture methodologies and techniques Demonstrates in-depth understanding of Agile and Waterfall development methodologies Possesses in-depth understanding of telecommunications, cloud, and networking domains Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets Works with limited or no supervision to pursue established goals and resolve issues as they arise Adapts writing style to project requirements; applies principles of minimalism Qualifications Well versed in DITA authoring and publishing XML tools, Networking technologies and Agile methodology Background in Cloud technologies is an asset Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain Excellent written and spoken communication skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for your interest; however, only those selected for an interview will be contacted. At Innovatia, we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer. Show more Show less

Summary Title: Senior Technical Writer-Hybrid ID: 2314 Location: Bangalore, India Department: Content Solutions More about this job > Description Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Responsibilities Researches and analyzes the customers documentation requirements; creates doc plans; writes technical documentation Performs risk analysis, identifies potential issues, and creates work estimates for doc projects Quickly learns and adopts technology, tools, and processes in a fast-paced environment Grasps complex technologies with a strong analytical and technical aptitude Research new trends in information and service delivery Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions Applies proven leadership skills to team building and mentoring junior and intermediate writers Implements information architecture methodologies and techniques Demonstrates advanced skills in using DITA XMLbased authoring tools Demonstrates in-depth understanding of Agile and Waterfall development methodologies Possesses in-depth understanding of telecommunications, cloud, and networking domains Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets Works with limited or no supervision to pursue established goals and resolve issues as they arise Adapts writing style to project requirements; applies principles of minimalism Qualifications Well versed in DITA authoring and publishing XML tools, Networking technologies and Agile methodology Background in Cloud technologies is an asset Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain Excellent written and spoken communication skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for your interest, however, only those selected for an interview will be contacted. At Innovatia we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer. Alternatively, you can apply to this job using your profile from Indeed by clicking the button below: Show more Show less

Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Using Adobe Illustrator and Photoshop, the Technical Illustrator Illustrates Network Diagrams, infographics, Iconography, and some graphic illustrations. They will learn and use tools such as Content Management Systems, and Publishing Tools and will be required to maintain and implement brand and style guidelines. Responsibilities Collaborating with Technical Writers and SMEs to create illustrations for user manuals, install guides, product specs, and more. Designing diagrams like network schematics, flowcharts, exploded views, and hardware visuals. Ensuring all visuals align with brand and style guidelines. Revising illustrations based on feedback and keeping everything up to date. Managing multiple illustration projects with tight deadlines. Exploring and using AI tools to improve illustration workflows Qualification A degree in Graphic Design, Technical Illustration, Visual Communication—or equivalent 5+ years of experience as a Technical Illustrator Expert knowledge of Adobe Illustrator Advanced Knowledge of Adobe Photoshop and Microsoft PowerPoint Skills in Excel, Smartsheet, and figma useful Fluency in English Thorough understanding of resolutions and aspect ratios Advanced understand of graphics use in a digital platform and how different file types of work (i.e. jpg, png, svg, eps...) Detail oriented Efficient Ability to troubleshoot Must be able to work Independently Benefits at Innovatia: Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Qualifications Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 1 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Role & responsibilities Prepare and schedule technology updates to keep the team current with new technology and technology roadmaps. Design and ensure the technical accuracy of training materials, including lab development. Review and approve technical content, rather than authoring it. Support the development and modification of education products, assessments, exercises, learning products, and courses as assigned. Maintain up-to-date knowledge of Ciscos product lines and solutions to design comprehensive technical content. Develop lab environments and network topologies to support technical training delivery. Provide technical expertise in Cisco Enterprise Networking and Wireless Technologies. Collaborate with instructional designers and SMEs to enhance learning experiences. Participate in project close, post-mortem, and final cost, controls, and metrics reporting. Stay updated on the latest Cisco networking advancements and incorporate them into training programs. Qualifications : Bachelors degree in Computer Science, Information Technology, or a related field; or equivalent work experience. Minimum 5 years of experience in a similar role. Hands-on experience in a production support or break/fix environment with Cisco infrastructure. Preferred candidate profile Strong knowledge of Enterprise Networking and Wireless Technologies Familiarity with Cisco solutions, including Meraki, SD-WAN, SDA, Thousand Eyes, Full Stack Observability, and Catalyst Center

Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the information technology, telecommunications, and energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized e-learning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Candidates must possess a strong technical aptitude to grasp complex technologies. Domain knowledge in the area of energy management and industrial automation is a huge plus. Candidates must have excellent written and spoken communication skills. Responsibilities: Creates and maintains structured technical content that maximizes comprehension and ease of use and eliminates ambiguity without the loss of precision. Develops skills and knowledge on the client domain, technologies, and products. Develops a good understanding of tools, corporate standards, procedures, and policies. Ensures that the technical content complies with corporate and Technical Documentation writing standards. Works with the Technical documentation team lead to improve and implement processes and best practices. Leads and assists documentation projects, including planning, tracking, and reporting on those projects. Qualifications: Bachelors degree in computer science, IT, or a similar field. 3+ years of experience creating user-focused documentation for software products. Familiarity with topic-based authoring. Great work ethic and strong communication skills - written and verbal. Communication is key because you’ll be teaming up with engineers & product managers to gather the technical nitty-gritty for your documentation. Hands-on experience in the cybersecurity domain . This is a must-have. Hands-on experience using WordPress or similar CMSs like Joomla or Drupal to create and manage documentation. This is a must-have. Experience working with Agile/Scrum development teams. Quick in learning learn new tools and processes, thriving in fast-paced environments. A knack for understanding complex technologies, with bonus points if you’re familiar with cloud security (SaaS) concepts . Comfortable with working on both MAC and Windows PCs . Bonus points if you’ve dabbled in HTML. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest; however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Innovatia Content Solutions is an industry-leading content solutions provider with expertise in the information technology, telecommunications, and energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized e-learning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the world's most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Candidates must possess a strong technical aptitude to grasp complex technologies. Domain knowledge in the area of energy management and industrial automation is a huge plus. Candidates must have excellent written and spoken communication skills. Responsibilities: Creates and maintains structured technical content that maximizes comprehension and ease of use and eliminates ambiguity without the loss of precision. Develops skills and knowledge on the client domain, technologies, and products. Develops a good understanding of tools, corporate standards, procedures, and policies. Ensures that the technical content complies with corporate and Technical Documentation writing standards. Works with the Technical documentation team lead to improve and implement processes and best practices. Leads and assists documentation projects, including planning, tracking, and reporting on those projects. Qualifications: Bachelor’s degree in computer science, IT, or a similar field. 3+ years of experience creating user-focused documentation for software products. Familiarity with topic-based authoring. Great work ethic and strong communication skills - written and verbal. Communication is key because you’ll be teaming up with engineers & product managers to gather the technical nitty-gritty for your documentation. Hands-on experience in the cybersecurity domain . This is a must-have. Hands-on experience using WordPress or similar CMSs like Joomla or Drupal to create and manage documentation. This is a must-have. Experience working with Agile/Scrum development teams. Quick in learning learn new tools and processes, thriving in fast-paced environments. A knack for understanding complex technologies, with bonus points if you’re familiar with cloud security (SaaS) concepts . Comfortable with working on both MAC and Windows PCs . Bonus points if you’ve dabbled in HTML. Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for their interest; however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Role & responsibilities In depth communication skills to be able to provide technical knowledge transfers to our end user community as well as service technicians. The position is part of our Global Voice Operations team. Provide top quality technical support, troubleshooting of Information Technology networks, PBX Systems and ancillary equipment such as voicemail. Must be able to work remotely to resolve customer issues by utilizing your skills, knowledge and experience with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Flexible work schedule is a requirement, must be able to work weekends when necessary. Some on call work may be required. Preferred candidate profile Preferably 5+ years of experience supporting Avaya Products A minimum of 5 years experience supporting telecommunications as well as related experience in Data Networking as it applies to telecommunications. Primary Skill: Communication Manager (CM), Session Manager, System manager (SM, SMGR) would be an advantage. Experience in networking with a strong foundation in LAN/WAN routing, switching, and TCP/IP, VoIP Experience in VOIP and SIP (Session Initiated Protocol) , Frame Relay, PPP, and MPLS networks. Understanding of Server Hardware Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s Knowledge Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes. Advanced Troubleshooting skills Knowledge of Wireshark, network sniffs, etc. Strong familiarity and experience installing, administrating, troubleshooting and maintaining VOIP/SIP solutions and applications. Linux Red Hat distributions Technical experience in UC platforms Telecommunications industry Networking certifications such as CCNA, MCP, VCTA, VCP is an asset. Avaya Certifications such as ACIS and/or ACSS is an asset. Minimum 2 year certification program in IT and/or telecommunications or a Bachelor of Engineering or equivalent work experience Hands-on work experience supporting IT/Telecommunication products.

Role & responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Preferred candidate profile Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 3 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English

Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material. Responsibilities Researches and analyzes the customer’s documentation requirements; creates doc plans; writes technical documentation Demonstrates advanced skills in using DITA XML–based authoring tools Performs risk analysis, identifies potential issues, and creates work estimates for doc projects Quickly learns and adopts technology, tools, and processes in a fast-paced environment Grasps complex technologies with a strong analytical and technical aptitude Research new trends in information and service delivery Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions Applies proven leadership skills to team building and mentoring junior and intermediate writers Implements information architecture methodologies and techniques Demonstrates in-depth understanding of Agile and Waterfall development methodologies Possesses in-depth understanding of telecommunications, cloud, and networking domains Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets Works with limited or no supervision to pursue established goals and resolve issues as they arise Adapts writing style to project requirements; applies principles of minimalism Qualifications 7+years of experience. Well versed in DITA authoring and publishing XML tools, Networking technologies and Agile methodology Background in Cloud technologies is an asset Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain Excellent written and spoken communication skills Benefits at Innovatia Comprehensive Health Insurance policy Employee Wellness Program with focus on mental health Robust reward and recognition programs Company incentive programs offered Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off Ample growth and learning opportunities Remote work opportunities Focus on work/life balance Immigration Program supporting immigration to Canada for eligible employees We thank all candidates for your interest, however, only those selected for an interview will be contacted. At Innovatia we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion. Innovatia is an equal opportunity employer.

Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers Proactive monitoring & Perform documented Escalation process Troubleshooting on Application Support (Off Shelf or Customized) MFDs Troubleshooting on Printers & Troubleshooting on VPN software and Collaboration tools Troubleshooting on Password Reset tools and Remote-Control tools Troubleshooting of MS Windows & Office, Desktops, Laptops, iPad Peripherals and Networking Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony) Interaction with internal and external stakeholders Keep Users regularly updated with Alerts advising of any new or changed information Be willing to take on additional responsibilities and learning opportunities as they come up Preferred candidate profile Windows & Macintosh Operating systems Troubleshooting Experience with Active Directory, Azure, Office365, VPN, MFA, RDP Experience with remote tools - LMI and BeyondTrust Experience with ServiceNow Hands on experience in troubleshooting Printers and Multi-Function Devices (MFD) 1 + years of technical support experience with an IT Service Desk or Application Support Excellent customer management and service skills; interpersonal skills; analytical and problem-solving skills Excellent written, oral and verbal communication skills in English

Qualifications : 4-7 years of relevant experience in Windows and network patch management in an enterprise or managed services environment. Hands-on experience with Microsoft patch management tools such as ConnectWise RMM WSUS, SCCM/MECM, Intune, or similar RMM platforms. Experience patching network devices (Cisco, Fortinet, Palo Alto, or similar) and coordinating firmware upgrades. Solid understanding of Windows Server and desktop operating systems, Active Directory, and domain environments. Good working knowledge of networking fundamentals (TCP/IP, routing, firewalls) as it relates to patch deployment and security. Experience with vulnerability management tools (e.g., Nessus, Qualys) and interpreting scan results for remediation. Proven ability to plan and execute patch cycles with minimal disruption to business operations. Strong troubleshooting skills to resolve patch-related issues across diverse environments. Excellent written and verbal communication skills to coordinate with technical and non-technical stakeholders. Ability to document patching processes, update knowledge base articles, and maintain clear audit trails. Experience working within ITIL frameworks and following change management processes is an asset. Preferred candidate profile Relevant certifications such as MCSA/MCSE, Microsoft Certified: Windows Server Hybrid Administrator Associate, CompTIA Network+, or similar. Experience with scripting languages (PowerShell, Python) for automating patching tasks. Familiarity with compliance standards such as CIS benchmarks, NIST, or ISO 27001. Previous experience working in an MSP or multi-tenant environment is a plus.

As an Intermediate Technical Writer at Innovatia Content Solutions, you will have the opportunity to work remotely and be a part of a leading content solutions provider specializing in the Information Technology, Telecommunications, and Energy sectors. With over 20 years of experience, Innovatia offers enterprise content solutions to address business challenges and cater to the needs of end users globally. With a team of over 300 experts, we serve Fortune 500 and Fortune 1000 companies, providing operational and technical content development, eLearning solutions, and content strategy services. Your role will involve collaborating with internal and external teams to develop, plan, and write/edit technical documentation. You will utilize your expertise in DITA XML-based authoring tools to ensure the documentation is accurate, clear, and accessible to users with varying levels of technical knowledge. Additionally, you will research new trends in information delivery, lead initiatives to enhance content quality and usability, and contribute to team processes and strategy discussions. Key Responsibilities: - Research and analyze documentation requirements - Create documentation plans and write technical content - Utilize DITA XML-based authoring tools effectively - Perform risk analysis and estimate work for documentation projects - Stay updated on technology, tools, and processes in a fast-paced environment - Demonstrate strong analytical and technical aptitude in grasping complex technologies - Lead efforts to improve content quality, usability, and team processes - Mentor junior and intermediate writers - Apply information architecture methodologies and Agile/Waterfall development methodologies - Possess deep understanding of telecommunications, cloud, and networking domains - Find creative solutions to complex documentation challenges - Adapt writing style to project requirements - Apply principles of minimalism in documentation Qualifications: - Proficiency in DITA authoring and publishing XML tools, Networking technologies, and Agile methodology - Background in Cloud technologies is an advantage - Strong technical aptitude in IT networking and software development domains - Excellent written and verbal communication skills At Innovatia, we offer a range of benefits including comprehensive health insurance, employee wellness programs, reward and recognition initiatives, company incentive programs, and attractive leave policies. We prioritize employee growth and learning opportunities, provide remote work options, and focus on maintaining a healthy work-life balance. Our immigration program also supports eligible employees in their immigration to Canada. We appreciate your interest in joining Innovatia; however, only shortlisted candidates will be contacted. Innovatia is committed to fostering a diverse, equitable, and inclusive workforce and is an equal opportunity employer.,

As a Senior Technical Writer at Innovatia Content Solutions located in Hyderabad, you will be part of an industry-leading content solutions provider specializing in the information technology, telecommunications, and energy sectors. Our company, with over 20 years of experience, offers enterprise content solutions to address business challenges and cater to the needs of end users globally. With a team of over 300 professional experts, we serve renowned Fortune 500 and Fortune 1000 companies. Your role will involve collaborating with internal and external organizations to develop, plan, and create/edit technical documentation. Utilizing appropriate editorial methodologies and process management, you will ensure that the documentation is comprehensible to individuals with varying levels of technical knowledge. A strong technical aptitude is essential to comprehend complex technologies, and domain knowledge in energy management and industrial automation is advantageous. Exceptional written and verbal communication skills are also key requirements for this position. Responsibilities: - Research and analyze customers" documentation requirements, create document plans, and write and review technical documentation for multiple products. - Identify potential issues, provide work estimates for documentation projects, and adapt to new technologies, tools, and processes in a dynamic environment. - Lead initiatives to enhance content quality and usability, contribute to strategy discussions, and validate feature content data rigorously. - Utilize DITA XML-based authoring tools effectively, demonstrate understanding of Agile and waterfall development methodologies, and adapt writing style to project needs. Qualifications: - Bachelor's degree in any field. - 7 years of experience in an IT environment as a Technical Writer. - Strong editing and analytical skills, ability to collaborate with multiple teams, positive work ethic, and willingness to tackle challenges. - Proficiency in DITA, XML, Arbortext editor, Content Management Systems, MS Office 2007 Professional/Enterprise, and Agile/Scrum development. - Experience with Adobe Framemaker, graphics tools like Adobe Photoshop, and attention to detail. Benefits at Innovatia: - Comprehensive Health Insurance and Employee Wellness Program. - Robust reward and recognition programs, company incentives, and attractive leave policies. - Growth and learning opportunities, remote work flexibility, and emphasis on work/life balance. - Immigration Program supporting eligible employees for immigration to Canada. We appreciate your interest in joining our team at Innovatia, an equal opportunity employer. Only shortlisted candidates will be contacted for further interviews.,