Senior Technical Writer

Innovatia Content Solutions is an industry leading content solutions provider with expertise in the Information Technology, Telecommunications, and Energy sectors. Operating for over 20 years, we provide our customers enterprise content solutions to address business challenges while meeting the needs of their end users. We accomplish this through learning and documentation solutions, including operational and technical content development and management, customized eLearning development, and content strategy and architecture services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies.

Technical writers work with internal and external organizations to develop, plan, and write/edit internal and external technical documentation. Work requires use of the appropriate editorial/logical methodologies and process management. Writers must ensure that documentation is written in a manner that customers with limited to highly proficient technical product knowledge can understand and use the material.

Responsibilities

• Researches and analyzes the customer’s documentation requirements; creates doc plans; writes technical documentation
• Demonstrates advanced skills in using DITA XML–based authoring tools
• Performs risk analysis, identifies potential issues, and creates work estimates for doc projects
• Quickly learns and adopts technology, tools, and processes in a fast-paced environment
• Grasps complex technologies with a strong analytical and technical aptitude
• Research new trends in information and service delivery
• Leads initiatives to improve content quality and usability and to improve team processes; contributes to strategy discussions
• Applies proven leadership skills to team building and mentoring junior and intermediate writers
• Implements information architecture methodologies and techniques
• Demonstrates in-depth understanding of Agile and Waterfall development methodologies
• Possesses in-depth understanding of telecommunications, cloud, and networking domains
• Finds creative and practical solutions to complex problems related to the creation and maintenance of documentation sets
• Works with limited or no supervision to pursue established goals and resolve issues as they arise
• Adapts writing style to project requirements; applies principles of minimalism

Qualifications

• 7+years of experience. Well versed in DITA authoring and publishing XML tools, Networking technologies and Agile methodology
• Background in Cloud technologies is an asset
• Must possess strong technical aptitude to grasp complex technologies, specifically in the IT networking and software development domain
• Excellent written and spoken communication skills

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for your interest, however, only those selected for an interview will be contacted.

At Innovatia we are building and leveraging a best-in-class global workforce that embraces diversity, equity, and inclusion.